We're sharing our experience with Dr. Rogers at Royse City Veterinary Hospital so other pet owners…read morecan make informed decisions. Dr. Rogers had been Rockie's vet for over 5 years -- she was the one who originally diagnosed him with a collapsing trachea, a condition that requires careful monitoring and minimal stress. Because of that history, we trusted her completely with his care. That trust was broken. Rockie was left in a kennel for over 4 hours, barking, panicking, and under extreme stress -- the exact situation that should have been avoided given his condition. That stress escalated into a life-threatening emergency. Prior to that day, his condition had been stable and managed. He had never experienced anything like what happened under her care. We were forced to go through the trauma of watching our dog die and then be brought back -- something no pet owner should ever have to endure. Since then, Rockie has required ongoing medical care, including emergency treatment and multiple follow-ups with other veterinarians. He was later diagnosed with diabetes after being placed on high doses of steroids needed to stabilize him. Multiple vets have explained how this can happen, and we are now managing this as a lifelong condition. We have also learned, through second opinions, that procedures were performed that were not necessary. Although Dr. Rogers has acknowledged responsibility, we have had to fight every step of the way just to try to get the medical bills covered -- bills that only exist because of what happened under her care. Beyond the financial burden, the emotional toll has been overwhelming. We rearranged our lives to care for Rockie for weeks, missed time with family, and are now facing long-term health consequences that could have been avoided. We are currently pursuing legal action. If you take anything from our experience, please ask questions, get second opinions, and advocate strongly for your pets. We trusted the care being provided, and we are now living with the consequences of that trust being broken.

Dr. Rogers is an amazing veterinarian. She is patient and kind. Office was neat and clean…read more Receptionist was super friendly.

I was traveling through Terrell and needed an ER vet for a ill dog. She asked to put me on hold and…read moreI agreed, but when the young lady came back on the line laughing. And even though I was telling her about my almost unresponsive dog, she kept giggling in the phone. Being in the medical field myself, every patient conversation is important. Every client is treated like your next of kin. I'm sure the vet care here is probably good, but I felt that this staff person could care less about my family member. Needless to say, they didn't do ER visits but did direct me to another vet where I am receiving excellent care.

Great experience, they always take care of my pets. Prices are fair and they always give me an…read moreestimate ahead of time

Dr. Dan came highly recommended. We just moved to Quinlan so I needed to find a new Veterinarian …read more One of my dogs has Addisons Disease so I need a veterinarian that is experienced treating this. I brought Finnegan in to have bloodwork done. Dr. Dan was very nice and was confident treating this as he has several client dogs with it. It's a tricky disease to treat and regulate. His electrolytes came back perfect and it only took about 15 mins for results. I'll soon be going back for heart worm injections for all my dogs. Staff was all very pleasant and obviously everyone is quite fond of Dr. Dan. It's a bit of a drive but well worth the trip. Highly recommend this business!

Really like Dr. Dan but it is such a disappointment that they want give me a prescription for my…read moredog that has to be on medication for the rest of his life and I found it much cheaper online, but they won't write me a prescription for it. You can only get the medicine from them WOW. I guess they just don't make enough money. No wonder Van Zandt County has such a problem with stray dogs who can afford it.

These ladies are amazing. Highly recommend this veterinary clinic. My dog immediately laid on his…read moreback for belly rubs when the vet came in and I was shocked because I told them that sometimes he's ornery. Smh. They were thorough and nice! Didn't charge me an arm and leg. Well worth the drive from Fate! Thank you so much for taking great care of care of my pet!

Dr. Lowery and all her staff are amazing! I have been using them for my four animals for four…read moreyears now and not only do I not have a complaint, but I will sing their praises from the rooftops! They are easy to get into, reasonably priced, and caring. You cannot go wrong, taking your fur babies to Diamond L.

We had to put my dog down today. He was almost 17 years old. We hadn't brought him in to the vet…read morefor a few years because he hated riding in the car or leaving the house. I've been worried for months that when I do decide to let him go, I'd be met with questions. Concerned I might be guilted into doing more to keep him alive. When I brought him in today the staff did everything they could to make the process as painless as they could for my dog and my family. Thank you guys for taking care of my dog and my family. Thank you for trusting my judgement that it was time to peacefully help my best friend across the rainbow bridge.

I had an emergency today and needed to see a vet urgently. (He is okay btw!) I just moved to…read moreTerrell and my previous vet is over an hour away so I took a gamble and called Risinger Veterinary Hospital to see if they would see me... Not only did they allow me to come in right before closing, but they took amazing care of my dog, Banana, who has a terrible vet fear! Risinger Veterinary Hospital was gentle with Banana and very educational on what costs would be upfront before agreeing to service, so that I would not be jump scared with the bill! Every question I had was answered, our check in and appointment was both fast and thorough, and I am now proud to say they are our new vet home! If you're looking for an affordable vet who takes pride in their work I recommend them for sure!

The vet here and all the staff could not have been more kind and supportive from the moment I…read morecalled about having to help my sweet kitty cross the Rainbow Bridge. They said and did all the right things and were responsive to my grief and emotional distress, while providing a gentle exit for our most beloved pet. We all want to know about fees and they were very reasonably priced for this. I will be back with our other pets for routine and other visits. Meanwhile my profound thanks for your help and kindness at our most vulnerable moments.

This is the worst veterinarian practice. Very rude staff and very unprofessional on the phone. Do…read morenot go here if you want great customer service. You wont be getting that here. Staff are very incompetent. The entire office is very dirty and smells.