Staff is fantastic and very thorough exam. Highly recommended Great optical selectionread more

Always top notch service. Dr. Kennedy has been my optometrist for over 15 years and the office…read morestaff is always very friendly and helpful.

I've been coming here for the last three years and have always had a great experience. The office…read moreis clean and welcoming, and I really appreciate the doctor--very kind, professional, and consistent every visit. Recommend!

Got new glasses here, the front office staff was very friendly and accomodating! the doctor was…read morealso very nice and knowledgeable and patient with me when I was picking out frames. I had many questions and they answered all of them and even was willing to make any adjustments if anything was wrong with my glasses. been with this office for years!

Best customer service I have ever had. Zoe and Marcus were extremely helpful and very patient. They…read morewanted to make sure my new glasses and even finding new parts for old pair fit just right. Something that is rare in today's times. I will be back for sure. Highly recommend.

Zoe was a great pleasure to meet and work with. She ably verified and explained my insurance…read morecoverage. She also helped with my selection of glasses frames, including shape and color. I recommend anyone needing vision care to stop here!

I woke up one morning with slight redness in my eye, thought what the heck let me try to put my…read morecontacts in. Bloody murder...sharp pain and major light sensitivity. So I figured I had scratched my cornea the night before while trying to take my contacts out after I had fallen asleep watching tv on the couch. Called my insurance for the closest optometrist around me. I called about five on the list, but no one could squeeze me in. Until I reached this office, they had me in within the hour! Turns out my eye was ok, but just oxygen deprived and inflamed. I'm a medical student so I spend more than 8 hrs studying and looking at a computer. For the last 2 years my right eye has constantly felt tired and strained. I had a sensation like my right eye was being pulled down! All the other Drs I had gone to kept telling me everything was fine and they made me feel like it was all in my head. Since Dr. Fong was so knowledgeable and thorough, I decided that I would give her a try. So I made an appointment for my annual exam for my glasses and contacts. She was able to get me in that same week, which was today. She spent 1 hr and 15 min with me on my exam. I have worn glasses since the 4th grade and over the 22 years no optometrist has ever spent that much time with me. She even used certain tests that had never been used during my previous exams with other Drs. I was so happy to leave there with my new prescription. Dr.Fong was very patient, she truly cared and listened. She actually believed what I was describing to her was really happening. She was very detail oriented and thorough that I know for sure we figured out my correct prescription!! I definitely recommend her.

Dr. Tina Fong has been my eye doctor since I was prob 12 or 13. Their office gal, Paulette I just…read morelove her. She's awesome. I love getting to chat with her when we go in. Dr. Fong (and her brother, Dr. Huey) is awesome and always has been professional, thorough, and great to my family and myself. I have never thought of ever going to any other eye doctor!!!! I would recommend her office to anyone!!!

Everything was fine.. until picking the frames. The lady who assisted me here hardly let me have…read moreany say in what frames would work with my prescription, granted it is a strong one but she immediately said no to the few I did pick (and selected for that exact reason) even though they were thicker frames for the prescription, some were too big, too narrow, too wide, didn't work my face, didn't fit my nose. And I'm a bit more alternative and usually have a black rectangle frame, but she said the best looking ones, the ones that worked with my skin tone, the one that worked with my nose, were the neutral pinkish square frames... after so much consideration, she sold me on them, a brand new look and everything. I had repeatedly asked for blue light filter protection, but still had to call after I left to make sure they had applied this since they never confirmed it with me. Fast forward two weeks and I'm two days away from pick up, I'm ready! I get a call, same person, she can't do the prescription, the lenses and the frames just won't work, they're basically useless. Tells me to come in and we can pick out something else.. at this point though I'm just not coming back. Horrible experience. TLDR; know what you want or they will tell you and still not be able to deliver

What a great experience we had tonight! Caseigh greeted us and was so friendly and helpful...our…read morenext experience was with a staff member, she too was great, followed up by Dr. A, he was thorough and explained my eye scan, and last brilliant touch was Ty, she was transparent, explained our coverage. Both Caseigh and Ty were just amazing. I've been a customer for about 10 years, and today was far beyond my expectations.

This place is amazing ! Lolita, Raquel and Ricky are so friendly. They are quick and efficient. The…read moreoffice has a great selection of beautiful frames and a great atmosphere.

Awesome service as usual &…read more staff super friendly & attentive Lolita, at the Front desk was super knowledgeable & great! Jarina, did a wonderful job of adjusting & cleaning my glasses! Keep up the great work everyone... We love you guys!!! Cheers

Linda Was very nice polite and made my day. Highly…read morerecommended and ask for her. She had my glasses ready for me as soon as I walked through the door..

I've been going to this location for a few years now and always have been amazed by the service…read more The staff is so friendly and knowledgeable Shoutout to Trenady, Mark, and Nicole for amazing service! This time I got the transitions on my clear pair and I love them! Quick turn around time too! Thank you to all the staff I will forever be coming back!

If I could give this place a negative 10, I would. I've been…read morea patient at Eye Designs Optometry for at least 30 years, and I've never had any issues with the ophthalmologists--the eye exams have always been thorough and professional. Unfortunately, the front office service has gone downhill over the past few years. Because of pricing and the declining service, I stopped purchasing my glasses there. However, after my most recent annual eye exam last month, I decided to give them another try. That turned out to be a mistake. The technician who helped me choose frames didn't listen to what I was looking for and instead kept pushing her personal preferences--mainly designer brands like Gucci and Tom Ford. I clearly explained what I wanted, but she ignored it. I eventually found a frame myself, but the overall experience was so uncomfortable that I left before completing the order. A few days later, I returned and asked for a different technician. I completed my purchase and paid over $500 for my glasses. After waiting about 2 1/2 weeks, I received a notification that they were ready for pickup. When I got there, I discovered the glasses were missing a nose pad that I had specifically requested and paid extra for. When I brought this up, instead of an apology, I was asked, "Let me check if you paid for it." It was clearly on the order and already paid. I was then told to wait for a manager to call me when she returned to work. No one called. I had to follow up myself the next day, and when I finally spoke with the manager, I was given the runaround with no real resolution or accountability. After many years as a loyal patient, this is incredibly disappointing. The lack of customer service, poor communication, and dismissive attitude are unacceptable. I will not be returning. I sincerely hope Dr. Murphy is made aware of how the front office is treating long-time patients.

Not sure what happened to this location, but I'm finally understanding why the yelp score is the…read moreway it is. This location is not customer service centered. Cynthia, the assistant who begins the initial testing, is rude, doesn't explain anything well, and gets irritated when you ask questions regarding what she said or meant - she is very soft spoken and expects you to hear her from across the room and when you don't she won't come to retrieve you, she will simply treat you like garbage. Additionally, she is listening to music with earbuds while she is performing tests, very unprofessional. Cindy, the extremely rude and abrasive optitian doesn't know how to let someone finish a sentence before abruptly cutting them off, nor does she know how to get off her condescending, lazy behind and assist a customer trying to purchase some frames (after asking multiple times for assistance - she never helped) which will unfortunately add to her commission. She also fails miserably to upsell anything, and when she fails, becomes extremely salty. She treats people terribly and has the personality of a parsnip. I hope to never again encounter this shade of a woman. I think it's time to retire, Cindy. AI will be replacing your position soon, anyway. If I didn't need to use my benefits today, I would have walked out and went elsewhere. Additionally, I have a sty. The optometrist was nice enough to recommend an extremely overpriced face mask (which Cindy failed to bring out without me asking her after the optometrist asked her twice), and he told me that unless I had the area treated for 10 minutes at a time that it would be ineffective... that is very strange as AI seems to have a very different opinion, as well as common sense. What a scam lmao. After I get my glasses in 2-3 weeks, I'll never return. The culture of this office is horrible, I feel bad for anyone who walks in here expecting any semblance of customer service of a higher quality than that of Dollar Tree - in fact, Dollar Tree employees could teach them a thing or two. I highly recommend avoiding this horrible establishment.

I went here for a routine eye exam and I left with great customer service and care. The front…read moreoffice staff was very knowledgeable and walked me through the process. The optometrist explained in detail all my problems and offered solutions. 10/10 would recommend.

Patient for over 20 years, Stephanie Carmassi is top notch level of professionalism in service…read more Stephanie offers & handles every detail necessary to complete my services.