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    Albertsons

    2.6 (161 reviews)
    ModerateGrocery
    Open 5:00 am - 11:00 pm
    Updated 1 week ago

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    Can someone give me the Drive Up and Go telephone number for this location? No one answers the phone at the customer service desk.

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    Review Highlights - Albertsons

    Review for the meat counter: Butcher lady was awesomely helpful...

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    Vons

    Vons

    2.7(129 reviews)
    1.3 mi
    $$

    Fast, easy, and hassle-free. I was able to get in and out quickly, and the self-checkout made the…read morewhole process even more convenient. The store was clean, well-stocked, and everything I needed was easy to find. Definitely one of the smoother grocery runs I've had.

    I have been a regular customer at this Vons location for nearly 20 years and live within walking…read moredistance. I shop here frequently enough to recognize many of the employees, security staff, and even staff at the fuel station. This has always been my neighborhood grocery store, which made my experience today especially disappointing. I am a nurse and had already had a long day working with and caring for patients. I stopped at Vons to quickly pick up a few groceries before an appointment. I had only a handful of items and was nearly finished at self-checkout when an employee approached me and stood extremely close to my left side without saying anything. She was close enough that I had to ask, "Can I help you?" because I had no idea why she was standing so close to me. Instead of explaining herself, she began handling and going through my groceries. I initially thought she wanted my hand basket, so I handed it to her. She responded that she was going to "help" me. I told her that I had not requested assistance and asked what exactly she was helping me with. She then picked up my package of andouille sausage and stated that it had not been scanned. I immediately pointed directly to the self-checkout screen, where the andouille sausage was clearly listed for $3.99. She stood there looking at the screen for approximately 30-45 seconds. After realizing the item had, in fact, been scanned, she dropped the sausage back down and simply walked away. There was no apology, no acknowledgment that she had made a mistake, and no explanation for why she had approached me and begun handling my groceries in the first place. I completely understand that employees are responsible for monitoring self-checkout and preventing merchandise from leaving the store unpaid. That is not my issue. As a longtime customer, I expect those responsibilities to be carried out professionally and respectfully. A simple, "Excuse me, I just need to verify an item," would have been entirely reasonable. Instead, I was approached without explanation, had my personal space unnecessarily invaded, had my groceries handled, and was incorrectly told that I had failed to scan merchandise. Once it became obvious that the item was properly scanned, the employee did not even extend the basic courtesy of acknowledging her mistake. This area is home to many nurses, healthcare workers, and other professionals who stop here before or after long shifts. Customers coming in after a demanding workday should be able to purchase their groceries without being made unnecessarily uncomfortable or treated with suspicion when they have done nothing wrong. After nearly 20 years of shopping at this location, this interaction was unacceptable and completely inconsistent with the experiences I have normally had here. I hope management reviews what occurred and addresses the employee's approach to customers.

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    Albertsons - grocery - Updated September 2026

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