What happened to the old staff? The new staff was extremely rude, and it made our stay very unpleasant. The older,woman at the front desk, who made sure everyone knew she was the manager, was especially rude and unprofessional. She had a very unfriendly attitude from the moment we arrived, and it left a terrible first impression. To make matters worse, the pool was closed about 90% of the time during our stay. When it was finally open, they wouldn't even allow a small child to have a sippy cup in the pool area, which seemed excessive and unnecessary for families with young children. Overall, the customer service was disappointing, and the experience was nothing like it used to be. Unfortunately, because of the poor treatment we received and the lack of amenities, we will not be returning, and I cannot recommend this place to other families. read more

They no regards for Veterans and their service animals, my partner has been with me 16 years and is properly train! not a pet ! We were being watched by the staff till I confronted them and that's when the rudeness began so the family packed up and left and filed a complaint to the D.O.J and got a complete refund ! read more

As with ALL KOA's no Wi-Fi, miles from anything. Don't go near the dumpsters trash everywhere.

Saddens me to have to give this KOA 1 star. We have stayed here multiple times in the past and have always been treated as a guest, not an interruption or a person forcing you to do some work. Seems like new management has taken over and they most definitely do not have the same customer service philosophy. Started off with a permanent resident coming over to talk with a worker next to our spot and sitting down in our camping chair at our table. Then decided to stay and try to carry on a conversation that was more of an interrogation. Pool wasn't open when we arrived and was told it was because the pool was so busy over the holiday. (more than a week ago). Finally opened it around 3pm. Next day pool is supposed to open at 9 and is still not open by 10. Sounded like he didn't want to clean it when called on the radio to ask why it wasn't open. Seems like they really want you to follow their rules, and are constantly observing your actions to make sure you are compliant. Even though they themselves are not following the same rules. Sadly we will not be staying here again or recommending this spot as we have in the past. Not a relaxing place any longer. read more

Clean older dated KOA with nice managers. Level spots easy to enter. Has several small cabins. NORTH of Albuquerque about 15 -17 miles from I-40 interchange. Area 5 miles north has some good restaurants and a Walmart to the West of I-25. read more

Very well kept park. After people leave, maintenance is immediately at the site cleaning and racking the site level. All sites have astroturf patios and a picnic table. The next site over has the utilities right next to patio but no big deal. There's many activities in the summer months. Only thing I don't like is the showers with no separation from changing room and shower but they are private. Cool little brewery connected to park with great drinks and fabulous pizza. We're here beginning of April and park is busy but very quiet. Office has a little store with necessities and laundry room is through office. There is no fire pits allowed or even contained stoves allowed. Highway is just far enough not to cause noise. read more

Albuquerque North Koa - Parks Near Me - Bernalillo, New Mexico

We stayed during Ballon Fiesta so location was perfect! We were only there to sleep so the tight camping spot didn't bother us. The pool area is beautiful with a large patio with tables and chairs, small fountain. Bathrooms were clean and nicely kept. There are two dog runs on each side of grounds which is thoughtful! The cabins were nice with porches and charcoal grills at each. read more

I'm long-term resident and we have had the best experience at this KOA. The managers are amazing. The bathrooms are clean. The store is cute. They have lots of nice gifts in the gift shop. Everybody is really friendly. read more

We found this place last minute when we needed a place to stay since it was going to snow/rain and we didn't want to tent camping. Rented a little "cabin" house. Equipped with a small radiator and well insulated. The restrooms were AMAZING I was really surprised with how nice the toilets and showers are! We will definitely stay at Koa again. They even had a small TV with actual channels to watch! It is being your own bedding read more

Albuquerque North Koa - Parking outside our cabin - Parks Near Me - Bernalillo, New Mexico

A little bit of a drive from Albuquerque proper, but awesome all the same. Clean sites, friendly helpful staff, a little playground for the kids. They even cater to longer term guests. Laundry and a little general store on site. They lack some amenities of the other KOAs, but I'd trade all of those for what you get here. The internet is meh, and the signal for Verizon customers is pretty weak. T-mobile and ATT should be fine. The closest 5G tower is about a quarter mile away near the train station. All in all this place is good to stay and good for passing through. read more

We lasted less then an hour. Their "patio " site was lacking. I didn't feel safe. We went elsewhere. read more

Albuquerque North Koa - Fake grass. Trash. Not KOA standards. - Parks Near Me - Bernalillo, New Mexico

We were there just for the night, very well kept and the staff was very friendly. We had our dog with us and had no issues, pet friendly. There were areas where pets weren't allowed but that was understandable. Cool local brewery with homemade pizzas and live music was within walking distance. read more

By far the best KOA we've stayed at this summer. The hosts were amazing and everyone was so very friendly. The bathrooms were nice and clean and the office/shop had lots of cool stuff. The grounds were very clean and well maintained and the pool was a wonderful temperature for the first weekend in October. Definitely a great place to stay for the Albuquerque Balloon Fiesta or any other time of the year. And don't miss out on the "speakeasy" type bar up the road from your campsite. Just follow the beer signs. We will absolutely be back! read more

See all

My family will never go back, thank you but no thank you. What happen to the old staff, the new staff is very rude. We will never return. The tall lady that works the front desk is very rude, Angie. She made sure to let us know she was the manager. Rude. read more

The park all and all looks clean and cared for except the electrical pedestal. The electrical box has NO SAFETY GROUND. It did have 114 volt AC but our camper van has an electrical management system that picked up an open ground fault so no power could be used at our site. We had water and a shade tree so decided to stay for two night. The disheartening thing was talking to the manager who said he had been doing electrical work for twenty years. The man said his guy fixed the ground problem but that was a lie. The manager did nothing but blow me off. Used the Covid mask bullshit to chase me out of the office. We won't be back and the wi-fi does not work. The Brew Pub near by was nice. Good luck you may need it at KOA NORTH EAST. read more

Don't bring your service animal here, we were restricted from public areas and forced to leave the campground due to my medical condition and the constant need for his services. I was told that the other guests were jealous that their pets could not accompany them 100% of the time and I was told that if this was unacceptable to me then to leave the campground. With my life at risk without my service dog, we vacated the campground. Federal law is here to protect Service Animals & people with disabilities however this campground does not comply. We were only there for 16 hours before being told to leave. read more

I would never stay at this campground after the experience I just had. I went in to inquire about prices. We are travel nurses. She first quotes me $1,000/month. Then, a moment later she looks at a sticky note that says "April 1st $1,500," and quotes me $1,500/month. I told her, "why are you quoting me $1,500.Its not April 1st." She proceeds to tell me, "Don't look over there. I am telling you the price." I said, " I am looking over at the sticky note because thats what you're looking at." Mind you, Its not even February yet. I don't appreciate the Disrespect. Learn how to speak to potential customers. Do better! read more

Stopped here overnight on our way to Colorado. We arrived late but our packet was in the night drop box. The basic cabin was clean and they left the light on for us. The box unit air conditioner kept the room cool all night. The restroom and shower facilities were relatively clean. The price was right for a quick overnight stay on our way to Colorado. read more

I give this RV park a "m'eh" rating. The spots here are VERY TIGHT! There are a TON of overnighters here, so this means that nice patio you're paying for is going to be unusable during the morning and evening while your neighbors are hooking up/packing up. And you are going to hear EVERYTHING! Park is across the street from an industrial area, so that's your view. And your noise. The cable connection at our spot was bad, and the long-term neighbor next door informed us that hers hadn't worked at all during the two months she'd been there. The water connection had a constant leak, and the pressure was poor. The Wi-Fi? They say they have it, but I could never get it to work. Talked to others and they said the same, no matter where they were located in the park it wouldn't work at all. The "Kamp K-9" areas are nice, but don't seem to get used much. No USPS deliveries here, but you can get UPS or FedEX. I can't say anything about the showers or laundry, as I didn't use either during the 11 nights we were here. The only real pro to this RV park is that it's located next door to Kaktus Brewing Company - they have a "secret entrance" to the brewery in the park, which was right across from our spot. It was nice to be able to walk over to our fav brewery in town for some food and noms. Overall, I can say for sure that we will NOT be coming back to this KOA next time we're in town read more

This place is like staying at grandmas house, if grandmas house were a campground. Grandma takes care of the place, everything is clean and you can feel she puts her heart into it. It's also a little outdated and quirky, but in an endearing sort of way. I'm pretty sure we broke a rule when we parked 3 cars in one tiny campsite, but Grandma was too sweet to say anything and let us youngsters get away with it. One thing Grandma did put her foot down with is making sure we checked out on time, no using the restrooms to shower and get ready after check out time. Totally understandable. No one wants to disrespect Grandma, that wouldn't be right. For real though, we stayed here while driving from Los Angeles to Arkansas with 4 adults and 3 kids and we loved it. It's an adorable and cheap little pit stop and you can tell whoever runs it takes a lot of pride in it. If we stay in the area again we would definitely stay here. read more

Sites at park were very tight, Barely any room to open slides and next to impossible to enjoy picnic tables or put out furniture. Most staff personnel were okay & helpful, except for Gino who was very rude & unfriendly. Park was maintained but still very dusty. Pets are allowed but are restricted from the few grass areas in the park. Pet areas consisted of sand & dust. Bathrooms were fair - average showers without separate dressing areas and only somewhat clean. So-go was spotty & difficult to get on & stay on. For the price, I would recommend considering other parks in the area. read more

Excellent park! Terrific staff, lovely pool, super clean showers and bathrooms. Very good laundry room. Lovely live and artificial grassy areas fabulous dog park, fun children's play area too! And it's all beautifully maintained! We loved it here and we will return! Very fun Brewery right off site, Kaktus. read more

See all

Sites are not level. All sand, dirt and pebbles that get blown everywhere. Sites very tight. Cannot open awnings as trees in way. Space between rigs maybe 8 feet. Not long enough for big rigs. Lanes tighter. 3 accidents while we stayed there for 3 nights that we saw when people parking on site and guided by KOA golf cart. No apologies to anyone. Misleading info on pool. Their own leaflet says may. Koa website says may 15. It's neither. Labor Day at best. When we queried at checkin, told you can have full refund and go elsewhere! read more

We use this place as a tune up stop before the camping season really starts. Making sure our trailer is in good working order. This place is always clean and the staff is always very nice and courteous. We have never run into any problems while staying here. (This will be our 8th year). An added bonus is the private gate that leads to Kactus Brewery. No driving required!!! Happy Camping! read more

Albuquerque North Koa - Parks Near Me - Bernalillo, New Mexico

See all

We have stayed at this KOA several times as it has been a quick getaway weekend. However, this stay was completely different and we won't go back. The office staff was kind and did to their best to help us. The men in the golf karts were extremely rude. We were having problems and instead of asking if we needed help we were yelled at not once but three times. We were already stressed with our situation and could have used the kind hospitality that this KOA and others are known for. read more

Poor management policy regarding cancellation refund policies during the balloon festival. As a KOA VIP member for more than 6 years I've never had an issue with any KOA cancellations or changes until now with the Bernalillo KOA Journey. I cancelled 6 months prior to the reservation date and there was no exception for a KOA VIP member. POOR management policy. read more

Campground is tight for larger rigs and the pull thrus may not be level. Narrow and close together so your picnic table will be next to your neighbor's sewer. Avoid at all costs if you have a dog - we had a similar experience to another reviewer when our desperate dog went on the AstroTurf: he told us to leave and he was calling the police. We pointed out that we had been drinking and couldn't and he responded that he had been drinking too (unnecessarily given his breath). It scared our 8 year old that we had to wait overnight before we could leave. Other pertinent facts: 1 out of 3 showers was working and the RV dump is exactly next to the playground. Do yourself a favor and avoid this place. If you have a pet absolutely do not come. read more

Albuquerque North Koa - RV dump conveniently located next to the playground - Parks Near Me - Bernalillo, New Mexico

Was so bad I checked out with almost a full month paid for!!!!! Unsafe location due to crime. Stayed almost 5 weeks and at least 2-3 x's a week there were gunshots fired close by with of course police sirens and helicopters with searchlights after dark. Our first week here 9 rounds went off in the street on the opposite side of the park's perimeter wall at 5:20 am; called the office later that morning and Diane told us that it was from the firing range that was "in the valley so it echos here & that they must have been doing some night shooting"...WHAT??!! I confirmed that this was a blatant lie after speaking with a long term camper at a nearby site whom heard it too and actually called the police when it occurred.Staff overfilled our propane tank and caused a leak at our site, blamed us and we were forced to buy a new one.The pedestal was tripped upon arrival, we didn't question it but soon it fried the neutral bar inside our motorhome & we had to call a mobile repair whom stated it was the malfunctioning pedestal costing us almost 300$, again the manager blamed our main power cord and would not offer any help/compensation.The manager also called us before our original booking had ended & bullied us to pay for a longer stay which we paid and did not fulfill due to us having an emergency in which the manager (and his wife- whom should have no say in the matter) was heartless and gave no refund for. I will add that I believe we were discriminated against due to our ethnicity. Thank goodness we left that place! This park was my first and LAST KOA I'll ever stay at; after living the RV life off and on for 4 years with my family I feel like I am experienced enough to leave this review. I should have known better and stuck to non branded(?) rv parks. I made this review to hopefully save others from a traumatizing & EXPENSIVE experience here. read more

If you want to use the dump station at this location in Bernalillo, NM, be aware that the dump station is located in the middle of traffic flow. The trees beside the dump station are never trimmed by the KOA staff. The trees overhang the road where the dump station is located. When we have used this dump station previously, we had to trim the trees so that we could get our rig close enough to the dump station and still allow space for other campers to drive to their sites. Today we tried to use the dump station, but the trees are again in need of trimming. Because of the trees, we could not locate our rig out of the traffic pattern, and the staff would not allow us to trim the trees so that we could back up out of the traffic pattern; therefore, we were not able to use the dump station. We were refunded our dump station fee and traveled to the Route 66 RV Park in Edgewood, NM, where they do not have trees overhanging the dump station, there is plenty of room for your big rig to park temporarily, and other big rigs to drive past you, and the staff are more courteous to travelers wishing to utilize their dump station. read more

This is a nice koa and I'll give it 4 stars...but if you think it actually has working internet, then no, it doesn't. It's memorial day weekend 2022 and the speed of downloads is roughly like the old dial up...newer generation, that means awful....perhaps a page loads in 5 to 10 seconds, perhaps 20 seconds, perhaps never. If we were staying more than one night we'd crank up the weboost, and AT and T hotspot. Your roku won't work very well either. read more

Was also given 15 minutes to leave by the owner and threatened that he would call the police this morning due to my dog pooping in this clowns beloved grass. We were leaving early anyway so him sputtering nonsense about me thinking my dog is more important than humans made no difference. Simply put the old weathered grumpy owner is a complete joke and does not like dogs. Quite frankly he's lucky I picked it up despite his telling us to leave and didn't throw it in the pool instead. That would have been a costly instance. read more

Albuquerque North Koa - Who doesn't love eating next to the crap drain line? - Parks Near Me - Bernalillo, New Mexico

The WORST customer service EVER at a KOA. The manager or whatever she is calling herself, older lady w/short hair needs to work on her customer service skills. Upon checking in, we were informed of a $5 fee per dog. It's not even about the money it's how she handled the situation. After asking her about the fee of which is no where to be seen, not even on their flyers they give out she couldn't tell us why a pet fee was being charged‍After asking again she said "they didn't have a button for it yet" She then went on to say she's worked at many KOA'S‍We've stayed in many KOA'S and NEVER have been charged a pet fee. We also talked to several other people in the park this morning who had pets as well and they weren't charged the fee‍Again, it's not even about the money, it's the principle of it NOW. On a positive note The showers are warm, spacious and well cleaned. Debbie did call us this morning to see if we were still interested in staying another night but this was well after the fact we had already left. read more

Beware travelers, while this is a lovely campground (very tight on space) it is undergoing major long term road construction along the entire length of the campground. The heavy pounding and loud rumble of heavy machinery starts at 6:45am. This also effects access into the camp. Be sure and ask if the construction is complete before spending time here M-F. Sept 5, 2016. read more

Convenient location, near great trails. Level spots, not much grass for dogs but cool play area. WIFI totally unavailable, very Ltd cable. no explanation. Great grounds upkeep, need to invest in tech to stay current. read more

The place is wEll-maintained, nice and clean. There are several trees for shade, even the fenced dog park has a shade tree. The pool area is old but well-tended, decorated with a nice mural of the Albuquerque area. We spent one night here on our way to our destination, very happy with our stay. Go have beer and a pizza at the little brewery next to the campground. read more

This KOA in Bernalillo was recommended to us...we love it, so we decided to stay an extra week... The ladies in the office are awesome, especially Susan, thanks for accommodating us... Super friendly and helpful workers...place is nice and clean ,showers are really nice, it has a laundry mat, swimming pool, a place outdoors where they show movies on the weekend (if there is good weather) ...would highly recommend this place... read more

Fantastic KOA, very clean and we really enjoyed the turf grass to sit and relax and enjoy the great weather. Lots of things for the kids to do and and a wonderful breakfast cafe on site. read more

Cozy little place. I don't think I've ever camped in a campground this small. I reserved a tent site using their online process. The option I chose was for more privacy campsite on grass but a few more steps to the restrooms. I'm not sure if their online simply generically offers this option but not all locations have it. My site was not on grass nor was it greater privacy. The restroom and shower was fantastic and overall I feel like I got what I paid for- A low cost alternative to a hotel allowing me to make camp for a night passing through ABQ on the way to Dallas. read more

Great location with good amenities. Especially like the not-so-s crew backdoor which leads to the Kaktus Brew Pub, which is also excellent and very Pet-friendly. read more

A small KOA and a bit tight for big rigs but we did fine. Very clean and the staff was very nice as well read more

Albuquerque North Koa - Parks Near Me - Bernalillo, New Mexico