The Peninsula Ophthalmology Group in Burlingame are the ones taking care of the health of my 88yr…read moreold mother's eyes. Normally, they are great, but today they had some issues, namely being way overbooked and understaffed. Our appointment was for 11am for an eye exam and checkup/followup for my mother's macular degeneration/cataracts/and overall vision health. Front of house: 3 stars. Very crowded and long wait in the waiting room. At least it was clean, but they clearly did not have enough chairs for the throngs of patients waiting for their eye exams. The receptionists were pre-occupied gossiping & chatting instead of greeting patients. When we finally were able to check in, the receptionist was pretty cold and unwelcoming. Over the phone, they are all very nice and attentive, but in person, they seemed to care more about their personal lives than helping their patients. While waiting, I did walk around and browse the very expensive eyeglasses. I found one that I liked for myself and I was stunned at the cost: $550 just for the frames. Add lenses and extras and it would be $800-1000. Nice, quality, attractive stuff, but no thanks. The designer stuff from Oakley, Maui Jim, etc was all around 2x the retail price from what I know about their costs. But I guess this is Burlingame, and people will pay those premium prices, just because they can afford it? Not me. Anyways, back to the service... Technician/nurse/first assistant: 5 stars. A lady named Donna was the best part of this clinic. Her chair side manner, patience, attention to detail, efficiency, care, and thoroughness were very impressive. She really took great care of my mother as she guided her gently through the process of the eye exam, x-rays, and tests. She was wonderful and I can tell that she loves her job helping people at this clinic. She was very clear, very sensitive, took her time doing all the procedures, and her professionalism & kind spirit are top-notch. We spent the most time with her at the screening machines, then later in the exam room. She is single-handedly, the best part of this clinic. The doctor: after such a pleasant and fantastic experience with Donna the technician, Dr Chern made us wait approximately 45 minutes only to come in, mutter a few quick words, then quickly ran off to deal with other overbooked patients. He was professional, but very short and cold. He seemed to care more about moving on to the next patient, not really interested in listening to or answering my mother's questions. I've never seen a doctor who seemed so rushed and preoccupied with moving on with his day. This is probably prof the they are indeed overbooked here, and as other Yelpers have said, this place does feel like a mill or conveyor belt. Anyways, he saw us for all of about 1-2 minutes and quickly disappeared. When we asked to speak to him about other questions, the receptionist said that he was already with his other patients. Oh well, at least we got to meet him. One star for his rush and inability to spend a little more time with us, despite making us wait 45 minutes for his surprise appearance. All in all, the clinic is ok. The phone call and the technician were the best aspects of their operation. The reception and doctors were pretty cold, rushed, detached, and focused on other things not about us. Donna gets 5-stars for saving this overall experience. She is real, genuine, caring, gentle, efficient, professional, and engaged in her job. The clinic does suffer from overbooking, long wait times, rushed appointments, and cold doctors. The eyeglass center suffers from extremely high & unnecessarily inflated pricing of not even the highest end of designer glasses. The office is clean, crowded, but conveniently located near 101/Millbrae/Peninsula Hospital. Ample parking, and a nice modern building. I only wish that the front of the house and the doctors here were as stellar as Donna the technician. That would indeed create a 5-star experience, but today, they only got 3, and that's because of the incredible exam that was administered by Donna!

Never go here. The service is unbelievably bad -- even if someone were trying to give the worst,…read moremost disrespectful service possible, they couldn't match what this business does. They don't answer the phone. Or they answer and put you on hold for 20 minutes, then never pick up. If you do manage to get a human, you get a different answer and a different runaround every time, but no resolution. They've got some strange rigid procedures that are geared toward inconveniencing patients. It's always "I can't do that. There is only one person here who takes care of insurance, or prescriptions, etc." We tried for a month to get a copy of a recent prescription, and after a month of calling every other day, we never got it. We just gave up. This is a negative five stars.

Avoid Dr. Edward Koo -- Poor Communication and Unprofessional Conduct…read moreWe visited this clinic for immigration medical exams for our family. The office was severely understaffed, with only two nurses handling everything for all patients, with no apparent breaks. After waiting over two and a half hours, we were informed that our lab results had not yet arrived at the clinic -- something that could and should have been caught at check-in, not after 150+ minutes in the waiting room. When we raised this concern, Dr. Koo came out and responded defensively, blaming us for submitting our lab work too late rather than acknowledging the failure in their internal process. More troubling: he discussed our test results out loud in the hallway, with no regard for patient privacy. We asked for a simple apology. Instead, he became increasingly dismissive and offered only a refund -- apparently to end the conversation rather than address the complaint. A civil, professional response to patient feedback should not be this difficult. We do not recommend this clinic for immigration exams or otherwise.

I see Dr. Koo over 10 years. he is very knowledgeable.patient and thorough..I feel so comfortable…read morethat under his care . The health of my eyes have improved over time and he has made me aware of my chronic dry eyes.. I highly recommend him

Very disappointing experience with this office's surgery scheduling and insurance verification…read moreprocess. My wife's surgery was cancelled because the office claimed our insurance was not active "on time." In reality, our COBRA payment had already been made 10 days before the surgery and Blue Cross/Blue Shield was able to perform an urgent manual eligibility override, confirming that the plan was active. The issue was not that we were uninsured -- the issue was that the office relied only on the initial system status and did not know how, or did not try, to handle the COBRA eligibility situation properly before cancelling the surgery. This created unnecessary stress for our family at the worst possible moment. A surgery should not be cancelled because the administrative staff cannot navigate a temporary COBRA processing delay, especially when the insurance company was able to resolve it quickly once contacted correctly.

I had appoinment for Medical eye check up not for the vision examination and after I finished with…read moredoctor for the checke up and came out to the front desk, the multiple staff turning to me with rude and hostile manner around me demanded the cost of the vision examination fee to pay at that time and office manager came to offer me discount of the charge if I pay at that time with nasty arrogant attitude. I felt that had been tricked by the paper they give me to sign then later on told me it's not nesscery to have vision examination when have medical eye check up done but they didn't explain to me at the beginning and I told them it's medical eye check up appointment only why they had me to sign the paper to do something else unnecessary after I already had vision examination prior this visit from another eye doctor who recommended me to see special doctor for medcial reason eye check up. These staffs had knowlege and manipulating to misleading the new patient to sign the paper of the service that not necessary then charge for that and I had been told if I want to despute this charge, have to go to the Doctor. Horrible experience from these unprofessional staff and office manager in this office.

Professional staff and incredible service by a very expert team. Right on time, which is what you…read morewant from a doctor. Highly recommend them for all your eye needs. Also have a wide selection of frames and lenses with a super nice team.

Answer the phone! No matter what time during business hours…read moreno one answers that phone,!

This office is in chaos. I spent an hour waiting for a scheduled appointment as people stacked up…read morein the waiting room. The doctor was fine, but they seem to want to run a high-volume, instead of a high-service operation.

Dr. Bern is an excellent Dr. but to make an appointment with his office is really a disaster. It…read morehas been about 2 weeks that I am trying to make an appointment and they put me on hold for over 20 min. I finally hung up. Still not able to make one. you either need more personnel or this person needs to be replaced. Dr. Bern, you need to have a serious talk with your front desk staff, they are extremely unprofessional and put patients on hold for over 20 minutes.

My daughter sees Dr Patel and she's the nicest ophthalmologist! I see Dr Sandra Cheng who is also…read moregreat and highly recommend. We see different drs because I just needed to get my daughter into the soonest appt for contacts before she started playing sports at school, but I'm happy with both. I highly recommend both

P. E. P is an amazing clinic, ran by very passionate and driven professionals that are fully…read moreprepared to help you. I can say this for sure because of the care and how that care in conveyed. A smile for greeting, soft and compassionate tones to welcome you and to ask what you need assistance with or whom you are here to see today. People these days do not understand that tone of voice is one of the most important aspects to feel welcomed in a space where maybe your not familiar with or simply put, maybe you are just scared of what is to come when you do get that eye exam. They have a great selection of frames from different brands as well. And will be able to style you properly too. I recommend coming here for your next eye exam or something more detailed orientated regarding your eyesite. Thank you Oliver and team

She canceled my surgery the night before at 7pm. She mentioned something about my MRI results…read more I had the procedure done two weeks prior to surgery. She had plenty of time to look at . But she didn't. She waited until the last minute to call me at work. I was so excited, happy and was looking forward to it. And the fact that it was a medical issue and the insurance company approved it. And so I was all in. I was well prepared for this. I did my own research online on what to expect and what not to do after the surgery. I had to pay my full deductible prior , and I have no idea what the total cost is. I did everything what the nurses said for me to do, and to be at the hospital on time. I mentioned to my manager , I will be out on medical leave and disability, Then to tell him the bad news. He was shocked. What am I supposed to do. He already removed me from the work schedule , that has been prepared 2 weeks in advance. He gave me the day off of the supposed to be surgery, and will figure out on how to get me back on. Until that is fixed, if not I'm out of work for that time and no pay. I had my disability form on my end filled out, and went to her office to drop it off, and it was closed. So I slipped in the paperwork under her door. This is very unprofessional, and not acceptable to me. We're not talking about a simple procedure that can heal in a week. We're talking about my eyesight. She was highly recommended and I trust my doctor's opinion. And to tell him what happened and to refer me to another surgeon. It's a totally waste of my time, effort, stress and money of going back and forth to her office and to be on time for my appointment.

Dr. Nguyen saw my 6 yr old daughter after she was referred by my ophthalmologist. I was looking…read morefor a pediatric ophthalmologist and she was great with making my daughter feel comfortable and explained everything very well to me. I was concerned about lazy eye. I'm really impressed with her knowledge and the friendliness of her staff as well as her bedside manner.

Dr. Drinnan recently performed a very successful cataract surgery on both of my eyes, and the…read moreresults were remarkable! I now have 20/20 vision in both eyes and it has been life changing. I also want to recognize the entire office staff. They were incredibly helpful and professional throughout the entire process, from my initial consultation to my post-operative appointments. They did a fantastic job of keeping me on track with my appointments and all the necessary preparations, which made the whole experience seamless and stress-free. I am very grateful for the exceptional care and expertise. Susan Schaukowitch

Age caught up to me, was told my eyes needed cataract surgery by my optometrist. Gave me a couple…read moreof choices, glad I chose Dr. Drinnan. His group practice is busy-either a good sign (lots of satisfied patients) or bad (lots of patients indifferent to the care they receive). Fortunately it's the former. My first visit seemed thorough, tests were performed, eyes dilated, another exam to confirm what had been diagnosed, which is good, they didn't just accept what they were told. Dr. Drinnan explained what he found, he even used my phone to take a video of what he saw as evidence for the need for surgery-in my case the lens had yellowed and also was causing an incorrectable vision. Very cool to see the reason why. I also could correct my astigmatism in the replacement lens, and he explained the pros and cons. Dr. Drinnan gave me new knowledge of the eye-structure, lens replacement, how yellowing gave things a yellow tinge and surgery meant things may become brighter and colors truer. He was reassuring to say I'm a routine case with a high chance of success, assuming everything would go OK being that I've never had any surgery ever. On the day of the first surgery it went as smoothly as his staff described. Treatment took 30 minutes of a two-hour appointment. In the recovery room, what I could see through the protective eye shield was clarity for the first time in 40+ years without glasses. Dr. Drinnan provides drops to take 3 days before surgery and I continued them 3x/day for two weeks-followed pre-and post op instructions to the letter. What's a little inconvenience for a lifetime of clear vision? A few days after surgery, I noticed how a new lens made a huge difference-colors were true instead of a yellowing hue, lights were brighter as a result, and vision out of that eye was now 20/20 the next day. Went back a week later, and second eye was done, same results, 20/20 for both eyes the next day. I should caution that the correcting lenses put in are an additional cost toMedicare, plus copay, but that was explained by Dr. Drinnan and Staff. If one can rave about an ophthalmologist Dr. Drinnan would be my choice. Thoroughly professional, compassionate and skilled treatment, he even personally called me the evening after surgeries to make sure I was doing ok and to answer any questions. He and his Staff do a great job preparing for the procedure both medically and financially. Thanks, Dr. Drinnan I would highly recommend you, from one health professional to another!

Had my cataract surgery and extremely happy with results. She was very detailed on my options and…read moreboth the procedures and healing process went smoothly. The entire staff are professional and friendly. Highly recommended!

Dr Vinca is an amazing physician & surgeon . She is compassionate , competent & skilled . We are…read morevery fortunate to be under her care.

i have been with dr. beltran for 32 you could not find a finer doctor he lhe has always been there…read morefor me 5 star rating

Dr. Beltran has been my primary care physician for over 10 years. He is a patient listener, is very…read morelevel headed and pragmatic. I have been very happy with the care he provides.