I would give Dr Aarthi Vinca 6 stars because she exceeded the standard five-star maximum. I had my cataract surgery and everything went smoothly as planned. She was very thorough on my options explaining all the details and was incredibly patient with my questions. Right before surgery, she met with me to tell me what is to be expected. Special shoutout to Alma, the surgical coordinator, who arranged all the surgery dates. The entire staff are extremely professional and knowledgeable. Excellent client experience. Highly recommended!!! read more

My daughter sees Dr Patel and she's the nicest ophthalmologist! I see Dr Sandra Cheng who is also great and highly recommend. We see different drs because I just needed to get my daughter into the soonest appt for contacts before she started playing sports at school, but I'm happy with both. I highly recommend both read more

P. E. P is an amazing clinic, ran by very passionate and driven professionals that are fully prepared to help you. I can say this for sure because of the care and how that care in conveyed. A smile for greeting, soft and compassionate tones to welcome you and to ask what you need assistance with or whom you are here to see today. People these days do not understand that tone of voice is one of the most important aspects to feel welcomed in a space where maybe your not familiar with or simply put, maybe you are just scared of what is to come when you do get that eye exam. They have a great selection of frames from different brands as well. And will be able to style you properly too. I recommend coming here for your next eye exam or something more detailed orientated regarding your eyesite. Thank you Oliver and team read more

These people are the literal personification of the word s(hmu(ks! As a parent, many people know that our time is beyond valuable. Their offices are of the belief it is ok to waste your time. We had been attempting to set up an appointment for awhile, and had trouble having them get back to us. When we reached out, it turns out that they were ignoring our file because they thought we were poor; I guess they do not want to deal with poor people. That in itself is wild, as people of all socioeconomic classes need medical assistance for their children. The office manager kept repeating that they won't accept clients who need to pay out of pocket, which is also weird on multiple fronts. One, since when is cash not good enough? It seemed to be good enough to maintain a lifestyle with multiple homes that have easy ocean access. But, money holds no value to Peninsula Eye Physicians. I guess they prefer pixie dust and unicorn fecal discharge?! It is also weird though, because we have very solid insurance that covers these services. The office manager said they were checking on our insurance, and was insistent that we did not have insurance. However, he never even bothered to ask for our insurance number. Again, just snidely making remarks about abilities to pay. Frankly, after dealing with such lack of professionalism, we decided it was best to find someone else.... but not before letting our friends on yelp know to stay away! read more

Do not book an appointment with Peninsula Eye Physicians!! I scheduled eye exams for my two older kids at Peninsula Eye Physicians after our ophthalmologist retired. I booked back to back appointments (10:00 am and 10:15 am) so they could be seen at the same time. An hour later, I received a call asking to move the appointments to 9:30 and 10:00 am instead - not ideal, but I agreed. Then, on the morning of the appointment, I received a call at 8:30 am - just an hour before - informing me that the appointment had to be canceled and rescheduled because one of their optometrists had called in sick and the doctor seeing my kids needed to cover. This felt like an internal staffing issue, not something patients should be penalized for, especially with such short notice. Had I been notified even 24 hours in advance, I could've made alternative arrangements, especially since my parents were taking the kids. The way this was handled was extremely unprofessional, and unfortunately, this office has now lost two patients!!!! read more

Hi all I had a very nice experience at Peninsula Eye Physicians. Professional,friendly and easy to book appointments. Easy to find parking. The best thing is I didn't have to waiting to be seen. All in one eye doctors. That's all I have to say thank you read more

I switched my kids' eye physicians to Penisula Eye Physicians a few years ago. The transition is seamless as they will reach out to the previous provider to get the history on record. One of my kids had his annual eye exam yesterday with Dr. Megan Tai. She is friendly and professional. After the exam, she came out to the waiting room to give me a download. I truly appreciate her thoughtfulness as it is not always easy to get details from a teenager. ;) 10 out 5 read more

I went to PEI to get a new prescription because I couldn't see well with my existing glasses. I found that my problem was cataracts in both eyes and a new glasses prescription wouldn't improve my vision. So I met with Dr. Drinnenen who explained everything about cataracts and the corrective options available for my eyes. I opted to go with the procedures in both eyes and am extremely happy I did. I no longer deal with astigmatism and nearsightednes. My vision is 20/20 in both eyes and I'm able to read books and street signs for the first time in years. All of the staff were truly helpful, pleasant and efficient. I can't sing enough praises for the clinic. What a great way to start the New Year! read more

4.5 *Peninsula Eye Physicians One stop eye care Lots of professionals Modern equipment 5* Dr. Koo is excellent; very knowledgeable 5* Megan Tai the optometrist was awesome, very friendly Nice glass selection; dedicated staff 2.5* The glasses part of the business is underwhelming and not helpful read more

I LOVE IT HERE !!! Dr. Tai and Dr. Huang ARE ABSOLUTELY PHENOMENAL. Not only are they incredibly kind but they've both been extremely proactive in helping me find contacts. I've been so indecisive and have had to reschedule multiple times and they've just been so patient and understanding. I was finally able to meet with Dr. Huang after being MIA for a while and she was ON TOP OF EVERYTHING. Extremely attentive, incredibly efficient and helpful in every way possible. Absolute gems working here! Also, shout out to Nuha for always providing great service at the front desk. Appreciate everyone's help, always! read more

Dr. Tai is THE BEST optometrist I've worked with, and I'm so grateful to be her patient. She is incredibly professional and such a warm person. I truly appreciate her patience while we worked on finding the best contact lens solution for my changing eyesight. It took a while. I love Peninsula Eye Physicians. They are a great clinic! read more

Edit: After posting this, I finally did get a call from the office manager. He took full responsibility for the experience and assured me that they were taking steps to address these issues as I was not the only patient to express concerns. He was very patient and understanding, so I will bump my review up by a star for that reason. However, I recommend you call and ask what changes they've implemented before making an appointment. -- If you care about COVID-19 safety measures being in place when you go to a doctor, AVOID this office. I had an appointment with Dr. Tai last Monday, and while I had no complaints about my visit with her, the rest of the experience was not a positive one. I've gone to two other doctor offices recently and they had limited appointments so that only one patient would be in the waiting room at a time. That was not the case here. While waiting to check in, there were 6 other patients and 5 staff members in the open waiting/office area. That's 12 people including myself. One patient and one of the optical staff members had their masks below their noses. And worse, one of the staff/nurses sitting at a desk had her mask completely below her mouth. I'm was getting really uncomfortable as I was waiting for the check in person to get off the phone. Finally someone comes over to help me and I express all of these concerns. They basically do nothing and then check me in and tell me to have a seat. I go wait in the hall because there is nowhere to sit and stay 6' apart from other people due to overcrowding. I honestly almost left I was so upset. After my appointment, I emailed and left a voicemail with the manager to them him know my concerns, but despite asking for a response to confirm they had received my feedback, I never heard back. Again, if you care about good COVID-19 safety practices, go somewhere else. read more

bad customer service period. Dr. Vinca is nice but she never wrote the prescription for my eyes. Went twice to request it and the women at the counter told me that they notified the doctor and still am waiting for it. read more

Loved Dr. Ornitz and her team for my 1-year-old's eye exam visit!! Getting your eyes dilated as an adult can seem a bit daunting but having your 1-year-old get dilated.... I was so nervous going in to the appointment and all my nerves were reassured with this stellar staff. They CLEARLY know a pediatric audience- they had props and their staff were on hand to distract/engage/get him to look where he needed to... I was SO impressed!! My lil' guy was a champ and it was THANKS to this TEAM of experts! I would definitely go there for any eye appointments in the future and would recommend ANYONE with littles to feel comfortable going there as well! read more

The people are extra friendly and aware that we, the customers, have other things to do with our time than sit in an office waiting. On my first call to the group, the message said that due to staff shortages the wait times might be longer than normal but then someone picked up immediately. Another group I called put me on hold for 10 minutes and never came back. Had somewhat of an emergency situation and they fit me in in an unscheduled visit so I could be seen immediately. That was awesome and the findings were important to determining a probably cause. Every person I met was warm. Dr Koo was thoughtful and caring and explained next steps and went out of her way to try to understand some possible pre-existing conditions. After my experience with two other opthalmology groups I was pretty discouraged on the industry as a whole. But Dr. Koo and Peninsula Eye Physicians are A+ read more

I had a terrible experience with my daughters eye exam. Her first vision check for glasses-I was recommended to see dr huang. My daughter's (9year old) power was -1.75. Which is super high for a start. Dr giant did not consider her for high myopia and called us for 6 Monrh follow up. During this time my daughters vision went up 3 more points. While prescription for atropine was given. Next follle up to see vision advancement was not kept a close 3 Months. It was still kept at 6 Months. Very dissatisfied with the experience here. read more

Dr. Tai is the most responsive optometrist I have ever worked with. She emails me follow up information and responds to requests within 24 hours. She is thorough in her eye exams and most importantly, I feel as though all my questions are answered after every visit. For the first time I am experiencing what it is like to work WITH an eye care professional rather than hiring one for a 30 min consult once a year. read more

I got my eyes examined by Dr. Tai. I'm normally afraid to get my eye examined, but she put me at ease and made me feel comfortable. She was very thorough and answered all my questions. Krystle in optical was super friendly as well and helped me pick out a great pair of Tom Fords. 5/5 would recommend this place to get your eyes checked. read more

If I were able to post more than 5 stars, I definitely would. What a superb experience!!! I read through some of the reviews giving lower ratings, but it wasn't about the in office experience- it was about not being able to get an appointment. It's probably because Dr Ornitz and her team are "just THAT GOOD!" Her 10,000 + hours of experience makes her the Malcom Gladwell case study for bomb dot com Pediatric Ophthalmologists. She has an amazing way of connecting with her patients, especially young ones that are squirmy and nervous. Her goal is overall eye/vision wellness. She isn't incentivized to get you into a pair of glasses. She is focused on getting your vision and eyes healthy. What is GEM! There are kid friendly snacks and Disney movies playing in the waiting area. To help entertain the impatient patients =) Her assistant was sooooo friendly. I am apologetic that I cannot recall her name, but she was fantastic. She was friendly, sweet and paid attention to every detail. What a great addition to this wonderful team of pros. Thank you Mr Ornitz for helping our community see better. We are blessed to have such a stellar doctor practicing in our hometown! You're truly a gem to the community and we're thankful to have been referred to you. If your child is in need of an ophthalmologist, there is no other person you should visit. Like I mentioned earlier, she is definitely worth the wait! I was referred by a friend, and so grateful that I was. She had decades of experience which makes her top in class. It's your child's eye health, make sure you choose the right person. If you go with Dr Ornitz, you can be confident you're making the best choice for your child's long term eye health. read more

Appt was at 9:45 and waited til 10:45 to see the doctor who appears to have triple booked herself for time I was suppose to be seen I filed out 2 of the online forms but "they weren't received" They ask me about prescriptions and eye glasses twice and I mentioned I wasn't booking my appt for that Almost 11am and not yet seen Very disappointing Going elsewhere next time read more

I have been a patient of PEP with VSP insurance for many years. The majority of patients posting positive reviews are older mostly addressing the DOCTORS' care with no attention to the office support staff. My intent here is to warn others by sharing my personal experience with the administrative staff over the years. 'Office Manager', Oliver, comments on some reviews, so am giving fair warning to think twice before responding about some staff complaining over my speaking out over the constant difficulties I have had dealing with them. Oliver should remember that I was always open and honest and contacted him most every time these problems occurred. The primary reason I continued with Peninsula Eye Physicians for so long is because of optometrist Dr. Kwan and the convenient location of their offices to my home. Looking over my records, most issues have involved interpretation of my VSP High Option benefits and how to apply them, along with the amount to charge - this has caused much frustration, resulting in my loss of patience with the admin support staff at PEP. In fact, I am considering following up with a complaint to VSP Corporate since they had to get involved at times over the years to resolve mistakes made by PEP admin staff. As a retired civil servant I get an annual 'Benefit Plan' with strict orders to follow - this means we are NOT to use anything but the plan we get directly in the mail. I believe in some cases the mistakes made by PEP were because they either do not have or use the official plan we are given and I did offer a copy to their insurance rep at the time. A recent example of my experiences was last year in 2021 when I used my benefit towards getting new eyeglass lens through PEP and frames through Costco. In going back and forth between VSP's statements of benefits and what was actually billed as shown on PEC's statements, it is next to impossible to do a clear accounting "crosswalk" in order to reconcile the two. Bottom line, when VSP reviewed and tried to reconcile the differences between what PEC optical department employee Janira charged and what they came up with, it could not be done (or at least I was never given the information). What they did is take the easy way out by reimbursing me the amount I had been charged for all the trouble it caused. Another the nightmare experience I had was trying to determine if it was time to do cataract surgery since my opthalmologist had told me over a year ago that I met the criteria, but it was still not severe. In trying to make an appointment to see Dr. Vinca for an update, another admin person with the title of 'surgical coordinator' immediately took over! She went ahead and scheduled the surgery and sent a detailed schedule including requirements to get an EKG and 2 blood tests. She said these tests could only be done within a short time period before the surgery and to request my internist to order the tests. I am disabled and my internist is located in another city, so I requested to get them at the hospital close to my home. This led an "administrative competition" with my internist staff who wanted me to come to his location for the test, so we agreed that I would go to the hospital by my home for the tests and then my doctor would read the results on-line and follow up with a video call. The surgical coordinator FINALLY set up an exam with Dr. Vinca at my insistence since I wanted to get an update on the progress of my cataracts (it had been over a year since my eyes had been dilated/examined). I was stunned to learn that the coordinator had MISSED the fact that it had been over a year, thinking it had only been a few months! On arrival, there was a line out the door with many frustrated and confused people standing/sitting all over the lobby. I was in severe pain and stood in it as long as I could until my appointment time passed. Finally, I went ahead to the desk and stated my concern about being late. When I finally got in to see Dr. Vinca, she dilated my eyes and told me that they are about the same as over a year ago, I made the decision to cancel all the appointments that the surgery coordinator had made - What a waste of time, effort and money and a perfect example of what is wrong with our medical "system" in this country! Bottom line, it is evident what this is really all about is an office that is "managed" and run by "bean counters" and admin support staff. NOTE: I always had good support and got along with the actual doctors over the years. Oliver's decision to refuse me as a patient is based on his weakness as a manager and taking the easy way out. ANY professional manager working in client service should place their CLIENTS over and above protecting their staff. His attempt to place entire blame of this on me may be challenged by California and/or Federal consumer protection rights and regulations. read more

Sandra Chang, OD, is deserving of 5 stars. What your getting with Sandra is not only an excellent, well-qualified optometrist, but one who cares deeply about you. She is thorough, explains everything in detail, and makes sure you understand. I found the office clean, on-time, and personable. I recommend her highly - you won't be disappointed - I trust Sandra! read more

good practice with a helpful and knowledgeable front office staff. multiple doctors and technicians. i had eye surgery done across the street at mills and was absolutely pleased with the process and outcome. read more

Dr. Aaron Kwan is just the best. He changed my life by teaching me how to place contacts without trouble, which four prior Eye Care Specialists did not do. He is also very patient, kind and cares about his work. He is simply wonderful, and I will be his patient for a long time. The office, the staff, all are friendly and lovely. And, on another note, for a person who does not have eye insurance, the fee's are truly very reasonable. Just the best find- highly recommend them. read more

The main reason for the one star is the extremely rude receptionist. I hope the doctors realize that this is the first impression patients receive of their practice. The doctors are fine, but the optical department is fantastic. Both Oliver and Janissa are super helpful and willing to go the extra mile in picking out frames, adjusting them and making sure you are satisfied with your purchase. read more

My two boys (currently ages 12 and 9) have been seeing Dr. Ornitz at this ophthalmology practice going on more than three years. Both of them were unlucky to have a dad with severe nearsightedness and astigmatism but Dr. Ornitz and her staff made the process of addressing my questions and concerns quite easy and I couldn't have asked for a better eye care doctor for them. Dr. Ornitz is very knowledgeable and a top notch pediatric ophthalmologist. Also a big kudos to the optical office that is affiliated with this practice. They made getting glasses for young and active boys a smooth process and I couldn't have asked for a more professional setting. Highly recommend Dr. Ornitz and her team! read more

After many years of being patients of this clinic we had to change our phone number and at the same time it was updated to this office. An appointment was made for the following year check up. A remaining phone call was made to the old number; since that number was no longer ours we did not make the appointment, yet we are still being charged for appointment cancellation even after we contacted them and tried to explain the reason and also confirmed that they in fact had the new updated phone number. " CONSIDER WHEN MAKING AN APPOINTMENT" read more

Reception and support at the front desk is excellent and personable. My personal physician is Dr Jacqueline Koo. Outstanding doctor...thorough and talks through the status of your eye health. I have used the contact services and found the staff to be very professional. I have visited other Eye Specialists in the Bay Ares...but these guys Rock! read more

Our pediatric dentist advised this clinic. We were very pleased. The staff is very friendly and attentive. There are options for both price and treatment. Very comfortably. My son is very pleased with the result. read more

My daughter needs to see a Pediatric Ophthalmologist and I was calling to schedule. The rep advised me that no appointments were available until September, and that in addition to my vision coverage (VSP) they need to charge my medical insurance as well, or pay out of pocket $175. Ideally, that is not my preference to pay out of pocket, but I would if necessary. The tone on the rep was rude and a bit insulting. No, thank you. There are other options elsewhere. read more

I visited in January 2022. Dr. Sandra Cheng is competent, efficient, and caring. My annual eye exam was handled to my complete satisfaction. And, Shiela in the optical department repaired my eyeglass frames for no charge, spending nearly a half hour of her time on a difficult repair. Wait time was reasonable. read more

I'd almost given up on this place because I really disliked my doctor there, thought the staff and ODs are always great. I finally switched to Dr. Vinca after seeing her for an emergency. Dr. Vinca's great! Listened to my symptoms, talked about treatment options and asked what my preferences were, pretty much the opposite of my previous experience. I didn't feel rushed at all, and she let me know I can give her a call if I want to try something else. Really good experience. I didn't get glasses there, but they had some really nice frames. read more

I've been seeing Dr. Koo for many years and feel confident with her expertise. I've had my eye surgeries by Dr. Vinca. There were some challenges with my first procedure and she helped to ensure my second procedure went more smoothly. I greatly appreciated her empathy, compassion, and expertise in ensuring my surgeries were successful especially given that my procedures were not routine ones. I also appreciated the office staff fitting in my surgeries despite the added challenges with the pandemic. Both Dr. Koo and Dr. Vinca as well as Dr. Tai are all very approachable, caring, and knowledgeable. Prior to the pandemic, the office wait could sometimes be substantial. During the pandemic, the scheduling was much better. Overall, the doctors at Peninsula Eye Physicians are outstanding and I highly recommend them. read more

I recently had very bad and painful eye infection and it still felt a bit "off" after it had healed up. I'm new to the area and made an appointment here just to make sure everything was ok since I was still in a bit of discomfort and it would get VERY bloodshot with just a bit of strain to the point it would freak people out. The charge for them looking at my eye and saying nothing was wrong + dilating the pupil (because I was surprised they thought nothing was wrong... so they kind of just did that to shut me up) was $230. I had a full eye exam a few months prior, this was not nearly as thorough... if you are going to charge a high fee for a basic exam, at least do it as well as the people at Sears. I realize MD's cost more (I had to see them plenty of times during my infection, no visit cost as much as this one though.....) but I find that amount ridiculous given how quickly I felt blown in and out of there. A month later and I was still having problems with the eye getting really red + discomfort, I went to another doc and was looked at for HALF that amount and prescribed some drops that cleared up my issue right away ! I have been great ever since. read more

I've been a patient here for awhile and I've always liked all of the doctors I've seen, but a few days ago, one of the doctors went out of his way to help me and I have to share the story. Earlier this week, I ran into Dr. Kwan as he was leaving to go home. (It was around 5:30 p.m.) I had seen him earlier that day and I told him I was concerned about my prescription not being correct. I assumed he would tell me to make another appointment (which would be a perfectly reasonable suggestion), but he didn't. Even though he was about to get on the elevator to go home, he offered to go back to the office to quickly check my eyes again. Of course, I was wrong and he had given me the correct prescription, but I really appreciated him coming back to the office once he had left to check my eyes in order to put my mind at ease. He didn't have to do that and it really showed that he cares about his patients. Thank you Dr. Kwan! Also, if you are looking for new glasses, I highly recommend this place. The people who work in the optical department are really friendly and helpful. read more

AARTHI B. VINCA MD My Jacqueline Koo, MD, M.P.H (Comprehensive Ophthalmology/Corneal and External Diseases and Refractive Surgery) refers me to Aarthi Vinca, M.D.(Cataract and refractive surgery/Glaucoma management and surgery/Comprehensive ophthalmology). Dr. Vinca, is so precise and gentle with Pre-Cataract Surgery care and Post-Cataract Surgery care weekly visits. Left Eye/June 14th went well. She is so precise and gentle. Right Eye/July 13th. NO PAIN ...Gentle Operations went WELL, I have better than 20/20 vision, procedure. I am referring friends to her and Peninsula Eye Physicians. read more

I have never had a bad experience here. My doctor is Sandra Cheng and she is very nice and explains what she's doing during my eye exam - something which I really value. I have found them to be very accommodating during appointments, especially when it comes to dilating my eyes. There have been a few times when I haven't had time to do the full dilation and they have been accommodating and allowed me to do the dilation at my next exam instead. In terms of what vision plans they accept, I know only that they do accept VSP as that's what I have. The office staff were very patient and friendly - even when I left my checkbook in the car and had to run down to get it before paying! Dr. Cheng is really great and I would recommend her to anybody. read more

Dr. Vinca is excellent! She performed cataract surgery on both of my eyes, and I can see so well now! She is such a sweet person and always answered all my questions! And her office and assistants were so nice to me and helped me through every stage. The entire experience was wonderful! From a grateful patient! read more

Save your time and go somewhere else. When I first arrived at the clinic I showed the front desk lady my insurance card and I was told that I am not in their system, nothing else. I offered to call my insurance company and asked how much would be my copay, but she said it is fine and copay should be $10-$20. Don't get me wrong, she was nice but she failed to inform me that if I do not have VSP I would need to pay out of pocket $175 or $75 copay if they will have to charge my medical insurance instead. Cause I would walk out the door and find other places. I trusted them so I went ahead to get my annual checkup done. Now I am ending up dealing with all the hassles and paying for the bill that I was not informed. It is really unprofessional and the tone on the rep from the billing dept was rude. I am not going back there again. read more

Update: I met with Oliver, the head of the Optometry Department, and was so pleased with my experience, that I am upgrading the stars assigned. It was a true pleasure and he is exceptional. Update: a few days after posting the review, the Optometry Department reached out. The manager apologized for the exchange I had with his employee. His empathy went far. He invited me in to meet, which I will do. Original Review: This is regarding the Optical Department only. I brought in $300 frames. They did not want the protective case. My glasses were returned to me without a quality check. When I opened the package, the frames were severely bent at the nose guards and sides. Since I already signed a form holding them Not financially liable, I was surprised when the woman did not apologize on behalf of the lab she chose. When she tried to fix them - straighten them, she didn't heat them up first rather she tried to force them. She consistently said, "The lab would not ever bend frames this badly." Well then, was it her doing before it went to the lab? I dropped off a perfect pair, put them on in front of her. How could her rudeness get any worse? She said that she had been their for more than 9 years. She would not forward me to a neighboring optical store or cover the cost, if there would be one. She said she knew no optical store personnel or other optometrists outside of the Peninsula Eye. Sad that she didn't see fit to keep up here learnings on the industry via networking. read more