Today was my first visit to Dr. Nellen, and I couldn't have been happier. The staff were all…read morefriendly and everyone, especially Dr. Nellen, seemed very concerned about my well being. The operation was quick and as close to painless as possible. I highly recommend Dr . Nellen if you need oral surgery.

From the owner: Dr. Ronald H. Nellen is a board-certified oral and maxillofacial surgeon practicing the highest…read morelevel of oral surgical care in the Milwaukee area for over 20 years. He is the founding doctor of Oral and Maxillofacial Surgery Consultants of Wisconsin, S.C. and offers his patients the full scope or Oral and Maxillofacial services.

Came here for a hip injection (not cool, modern, and groovy but rather anatomically located left…read morepelvis proximal end of my femur) and I was rather anxious having researched the procedure. Of course I also researched the surgeon, one very capable fellow named Dr. Edwards who has an impressive training and experience record. Yes, I have trust issues. He was just the right combination of confidence, respectful bedside manner, and efficacy that made me feel silly when it was over and done with in the blink of an eye. For procedures like this, do not look at the needles, but do be aware of how far away (in surgeon's distances) important nerves are from said needles. The current imaging technology that allows for well guided needle insertion also makes these extremely low risk routine procedures. I'm still talking to myself here. The clinic is clean, the staff is very good, I especially appreciate being treated as if I'm not old and confused when I do provide some evidence that this might be the case. I do not see the need for the physician's assistant, seemed a superfluous extra cost layer but that's American Healthcare. The only complaint I have is a pretty serious one, it's very hard to get in for an appointment in the first place. I was referred 6 weeks before the procedure by my Ascension nurse practitioner (excellent btw, NPs are a better choice for primary care) but I had to call myself. The first four calls didn't get me through a completely non-medical screening agent who was only interested in my financial situation. But also they were all quite incompetent, they could not ascertain, verify that I have Medicare plus supplemental. I do, but since they couldn't substantiate this, they wouldn't make an appointment. I was in considerable discomfort which is why I was persistent, but they clearly do not care about patient pain or health at the entry level. I had to make an appointment with another orthopedic surgeon (another 3 phone calls) who works with Dr. Edwards at another clinic and get referred back to Edwards. All of these phone calls of course have to be while I'm supposed to be working. Then, once scheduled, the surgical clinic has to call and talk to me in person, again while I'm at work and not allowed to take phone calls. It's like the clinic, indeed much of the American healthcare delivery system is stuck in the 20th century for communications technology. Heck, I'm an old man and I learned how to use Google Calendar, Internet messaging, e-mail, and SMS. I know it's possible, my nurse practitioner and her office, and dentist as well can use all of these so communication is quite easy. The getting in part was so unpleasant and inconvenient this might have been a two star review in spite of how adept Dr. Edwards is if it weren't for a single act of respect from the front desk person (I won't name her in case she wasn't supposed to do this) who agreed that the office needs to catch up and move on from late 1900s phone tag. Or maybe I should find my telephone answering machine and hook it back up.

Excellent care from admission to discharge. Nursing staff was excellent, informative and pleasant…read moreto be cared for by. Doctor Jackson, anesthesiologist spent ample time explaining what he was going to do and readily answered all questions, Dr. Parisi, the surgeon, replaced my knee with robotic assist and I was comfortably sitting at home a little after noon. His team is exceptional on returning calls prior to surgery and he and his team continues with excellent communication. Couldn't recommend more highly.

The Urgent Care at Aurora Health Center is fantastic. My blood pressure was spiking on a Sunday…read morenight, and I felt terrible. The Urgent Care on Edgerton was open until 8:00 PM, and we rushed over. The facility was clean and professional. My wait was negligible. A nurse took my vitals and politely asked me to wait for a physician. Dr. Chaudhry spoke to me with understanding and expertise. His bed side manner was reassuring. The EKG was normal and multiple blood pressure readings were taken. Fortunately, my Systolic pressure dropped from 190/101 to 160/82. Dr. Chaudhry continued to monitor my progress and finally sent me home. I felt 100% better. This is the only Urgent Care to use if you live south of Shorewood.

The staff working here seems okay, though I don't like how they assume an informal first name…read morerelationship. Please, let this old man have a modicum of dignity, even if, or especially if, I'm coming in here for something uncomfortable. The biggest problem is Aurora's pecuniary greed. You'll be treated fine if you've got the right insurance, but they want to make very sure you do have insurance. Then after your visit, If your insurance doesn't cough up their share with adequate alacrity, or if you wait a couple of weeks to pay your share, you'll be sold to a collection agency faster than falcon diving on prey.