I called them for physical therapy; however, they were very disrespectful of my time. The first…read morenurse was great--but the nurse that was assigned to me was very inexperienced.All she did was take mt blood pressure & pulse. For physical therapy, I called every day. The scheduler told me I would get 2 physical therapy appointments. I never even got one. I think that was because she told me one therapist would be coming at 1pm & she told this therapist he could come any time after lunch. I had an appointment at 2pm that day so that wasn't going to work. After that no one signed up. I went back to Health Link. 2 wasted weeks.

If you are reading my review, I am so sorry you are having to look for a hospice. It is a…read moredifficult process to make the decision and then find a hospice company. It is important to find a good hospice that will actually take care of your loved one. I was referred to this hospice provider by a woman, Josie, who has a few homes that pretty much caters to the elderly in need of more specialized care. She said it is the only hospice she would recommend. I needed to move my father from the hospital to a place where he could get the care he needed, but still be more like a home environment. My dad's primary care doctor recommended we talk to Josie. She didn't have any openings at the time but then referred my family to a place that did have an opening. My family decided that my dad would never have wanted to live the way he was having to live. He was bed ridden and didn't know who we were. He had many health issues and we knew he would not survive his next visit to the hospital. We decided to put him on hospice and followed his health directive. Helping Hands was amazing from the start to the end. Unfortunately, my father passed within 3 months of being on Hospice. But in that time, he was ordered all the equipment he needed. He had a nurse visiting him 3xweek and he had a hospice caregiver providing him massages and baths 3xweek. He had his round the clock caregivers where he lived as well. Unfortunately, the COVID shutdowns came only days after we admitted him into his new facility. So we couldn't check up on him everyday like we use to do. He would get frustrated trying to talk to us through a window. He didn't understand how to use the phone. It just upset him so much we decided visiting was more disruptive than helpful. The hospice nurse would check in with me every visit and let me know how he was doing. The Chaplin and Social Worker would also visit him, play his favorite music and just talk with him. They also would call me to give me a report. The day the hospice nurse called me to tell me that my father was passing, we were able to get my mother in to say good bye. I did see him after he passed and I cried at how well taken care of he looked. His hair was cut/combed, his face shaven and his nails done. He had been fine in the morning and started having issue at lunch time and the hospice nurse immediately called. The hospice nurse called me fairly quickly after arriving. They would not have had time to do all this before we got there. Made me feel so happy that he was well taken care of during the COVID lockdown. Some hospice providers will not order oxygen or provide medication for things like bladder infections. This hospice does. I just find it cruel that just because someone is on hospice doesn't mean they can't get antibiotics for painful infections like that. Also struggling to breath without oxygen just seems a cruel way to let someone go. If you are looking for a hospice company for your loved one, I can't recommend Helping Hands Hospice enough.

Review based on 12 hour home care services ( dementia; fall prevention). We call out five employees…read moreas excellent: Natalia (case manager), Victor, Polita, Nok, and Suresh (sp)! The last three were 12 hour night carers who were attentive, discreet and considerate. Natalia worked hard to match each to our family member who had previously had difficulty accepting outsiders in their home. Victor covered many days to drive and provide support either extreme patience. We highly recommend The Key.

We chose thekey as caregivers for our 95 year old father in my sister's home. We wanted 24:7 care…read more We were very disappointed. They offered 8 hour shifts for $42 per hour or 12 hour shifts for $46 per hour. We chose 3, 8 hour shifts. Because they sent new people and there was very little returning providers we had to continually explain Dad's needs and how to care for him. Although we explained how to get to the house, the manager did not include it in the instructions for the providers or they did not review it so we repeatedly had to explain it. Some of the issues we had included: A provider allowed Dad to walk without a walker. A provider left him alone to go into another part of the house to eat. When she went back he had managed to get himself out of bed and across the room. We found him in bed, without a pull-up and the bed was wet. One was over an hour late. We advised them that his hearing aids had to be removed when he slept and that his dog would eat them. They didn't remove them and the dog got one and destroyed it. We were told we needed to give them 48 hours notice. When we gave notice they told the caregiver next on the schedule he was cancelled. There was one outstanding caregiver. Hussein. She was companionate, caring and skilled. We were so happy when she came and she took excellent care of Dad. As we are in our 60's we had hoped Thekey would provide Dad care and help reduce our stress. They actually made caring for Dad more stressful. We would strongly recommend finding care elsewhere.

I am in a skilled nursing facility. They have nurses from the registry. The last three nurses I had…read morein their facility were incompetent unkind and uncaring I do not recommend in fact if you have a choice go someplace else for a nurse.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

Thorough and pleasant care. Attentive, personal, enjoyable. Brenda and Jumaine really know what…read morethey are doing.

Following corrective foot surgery I decided to try a home care agency that offered special…read morepost-operative care. I didn't anticipate needing anything long term, and this company offered a 72-hour package that seemed perfect for my situation. Services I needed included applying ice for 20 mins every hour I was awake, helping me get around while I got used to crutches even in the middle of the night, which meant spotting me to make sure I didn't fall, heating up and bringing me food, as I was supposed to lie in bed with my foot elevated for the first week post surgery, and taking care of many other things I needed. I did not need any actual nursing services--only home care. After the initial 72-hour period, I felt I wanted a little more assistance so I signed up for a couple of 9-hour shifts, and that was all I ultimately needed. They were very flexible in providing this assistance, as I was unsure how much time I would need in order to take care of myself safely, and they still managed to schedule great people for me. Everyone I interacted with at the agency was professional and accommodating. The caregivers (there were several for 24/7 coverage) were caring and delightful. The house and kitchen were kept clean and tidy. As such, I highly recommend working with this agency should you find yourself needing this type of care.

All the services from Healthflex have been wonderful for my mother-in-law. When it comes to the…read morenurses and scheduling. The physical therapist, occupational therapist and speech therapist all services are satisfactory

With office staff and some of nurses in the field very bad communication with patients. If ever…read morecomes back to need home assistance will look elsewhere.

We had set up an account with Honor but never used them because my wife went into the hospital and…read morethen to skilled nursing. We later tried a different company through Kaiser but they had trouble filling our requested hours. They also cost more and didn't take credit cards. We started using Honor two days ago. They were able to accommodate our requested hours on short notice. We love their smartphone app , their rate schedule and the fact they take credit cards. The two caregivers we have had so far were excellent. They both found things to help with and didn't need much prompting from me. I am surprised to see any reviews that are low as I would give six stars if I could. Their intake process was highly professional and their business shows a high degree of organization at all levels. Take it from a very organized retired teacher. Honor is worth checking out and trying their services. Kudos to management and staff .

Honor Care is providing part time care (4hrs/day, 7 days/week) for my elderly relative. The person…read morethat comes Mon-Sat is great. Always a bit late, but provides great care. My only gripe is when the regular caregiver is unable to come. Honor Care doesn't seem to have a backup system in place. So, most of the time no replacement comes or they able to come only at different hours. I could be wrong, but it feels like they treat caregivers like Uber drivers. Instead of proactively having a backup list or making phone calls, it feels like they just open up a slot and hope somebody responds. I could be wrong, but that is the way it feels.

My dad was in crisis and wouldn't stay in the hospital another day. Betsy came to his bedside,…read morepatiently assessed the situation and asked him what he wanted. She had someone at his house almost immediately and Amy was a perfect fit. They saved us all at a crucial time. Thank you so much for your help!

Home Helpers helped our family during a very difficult time. Both my parents became suddenly ill at…read morethe same time, and I don't live in the area. Home Helpers responded immediately and arranged for 24-hour care, with a very caring and helpful home health worker. They reduced my stress and avoided me having to drop everything and move into their house. I'd use them again in a heartbeat. One nice touch is that one of the owners of the company came to our house to establish care and them again to introduce us to the caregiver. That was a nice touch given how important their services are.

We've been working with ProHealth for 2.5 months and have had a great experience so far. I really…read moreappreciate how responsive Yvonne has been to making schedule changes and adjustments in care for my dad. Usually sending a quick text is all I need to do and she makes it happen. She came to Dad's bedside at the post-acute facility to make it easy for me to ask questions and sign him up for care at home. She has served as a valuable liaison. Nurse Dilara advocated for my dad with his doctor when anything wasn't quite right, drew blood for tests, filled pill boxes, and made sure med refills were up-to-date. Really appreciated having her in our corner. PT Abha and OT Ryan were super professional and helpful. Abha spoke loudly and clearly, which was super helpful for my hard-of-hearing dad. We decided to go with caregivers from ProHealth as well and have worked with some very competent, caring people. They are the true heroes who come day in and day out to accompany Dad in running errands and at appointments, support him with meals and tasks around the house, and keep the house clean and tidy. I'm very thankful to everyone at ProHealth who has served my dad in one capacity or another!

I've had the best at home physical therapy after my knee replacement surgery. Abha was wonderful,…read moreknowledgeable and taught me many tools to use during my rehab. She must be right because I got a glowing progress report at my postop doctor appointment. Thank you, Abha.