My husband and I contacted jil moters about a Ford festa the car had been posted on Facebook for 5…read moredays when we went to look at it wasn't at there place they said they wanted to go over the car to make sure everything was good Sunday the said they had to put parts on so they would have to get an alignment done which was Monday later on Monday they said the car was 100% good just needed an inspection we called them Tuesday and asked how things were going the lady told us the alignment still needed to be done mind you we were told it was done and that they still needed to go through the car

Do NOT purchase from this seller. We spoke extensively with them regarding a vehicle and made…read morespecific plans to come at a certain time this evening to purchase said vehicle and drive it home. When we arrived they had not even bothered to clean the ice from the vehicle, it was not stickered (so they could not sell it to us today), it had a very apparent engine tick, oil leak, and the rockers left a lot to be desired-even for a NNY vehicle. When we addressed above issues the seller seemed annoyed and replied that she "doesn't look under the cars." WWJD you might ask? Certainly not deceive people and sell them such unsafe/unreliable vehicles for profit and most definitely choose an alternate location to shop for a vehicle.

A huge truck ran into me and Rick's did the body work (driver's side fender and headlight had to be…read morereplaced) Awesome job, great personalities and customer service and had to deal with PITA insurance company. Thanks Rick!! You saved the day.

Honest, to the point, treats every customer with respect. Best service in the north country.read more

My name is Randy Charland I put application through credit acceptance got approved called the…read moredealership spoke to a salemem,,won't mention his name but he made me fill out another application I waited 5 long days and not 1 return phone call so thismorning I got up call della there competition I was in my new vehicle late thisafternoon..this place is horrible...

Refused to do any body work on my Xterra because they "don't do fender repair." I have never heard…read moreof a collision center that does not do fender repair.

Love the place. I…read moreget a car about every 7- 8 years. but service the is great. I think this has been going on for about 22 years.

Mechanic is aggressive will get in your face. As a "head mechanic" he clearly has little man…read moresyndrome. Very unprofessional & touching mirrors with dirty hands. He will rev your engine & rip it around the parking lot like he owns it. The worst part of all is when called out he only escalates the situation and that's why he got his company a bad review on both google & yelp.

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.

I bought a car in may from Michael and we had an agreement that there would be new brakes put on…read morethe car. I drove the car home a few days later and everything seemed fine. Recently I've had a grinding noise and had it checked out. The brakes were never changed on the car and I ended up having to replace the calipers, rotors, and pads on the front of the vehicle. When Michael was contacted about it he told me it wasn't his problem and all of his cars pass state inspections, so much for putting new brakes on the car like he said he would. BUYER BEWARE!!

My husband and I have been buying our cars from 802 Auto for years and will never go anywhere else!…read moreThe employees know what they are doing and make the process easy peasy lemon squeezey!

I had went to multiple different places to try to get a car. No one would help me and 802 was…read moreamazing and helped me get a car. No problem and the people are amazing and have got my cars from there ever since

*let me preface this by saying I didn't purchase a vehicle from Paya's but the service was…read moreexcellent and want to share! I visited the Colchester rd as my first stop in looking to test drive cars. While this location didn't have any cars I was interested in, the woman sent me over to their other location off Williston rd. As soon as I arrive, I see all of the cars we had talked about lined up and ready for me to test drive. This service is fast! I wondered about a new car they had brought in about what made it a rebuild, after I test drove some cars. The next day, I receive a call from the owner himself explaining everything that happens to their cars. Super transparent!

Well too start off I have to say I'm a big enough man to admit when I'm wrong I thought the tires…read morejust had no tread left at all did bring it too a local mechanic they only popped outside for second and looked I'm a car guy also a Subaru guy I know that the car came with OEM summer tires I forgot that Subaru uses low profile summers on the WRX so the tires actually have it I had to guess probably 90 percent tread left also if you are still here reading I had a tire going low and idk if it got it pick up being moved from location or if I picked it up somewhere but I have to say Carrie paya is a extremely nice honest woman that knows her stuff she mentioned low profile and was instantly in my head like oh no I messed up she then showed me on the tread gauge all the areas I watched it and they also fixed my tire at no cost after writting a bad review also the reason I'm updating it among other things but to actually have the owner step in take a look that means a lot to me that shows they care and I did purchase the car from Sam up at the Williston one and mistakes do happen I did say I was approved for a certain term I guess she applied for 6 which is standard for rebuilt titles so it happens I got it fixed easy she was very nice very professional and helpful and I guess to end this off on a quick note I apologize I was wrong and I just wanna give a shout too Sam for doing all the work and selling me the vehicle and making it smooth and I would also like to thank the owner herself Carrie paya for actually taking my concern seriously and personally meeting me at the service center to have it looked at and also check it yourself I have never in my 31 years seen a owner do that and thank you for fixing the tire at no cost to me I would highly recommend payas auto sales to anyone that was truly caring and making sure a customer was happy and if I'm ever looking for another car I'll definitely go back

I brought my Kona EV up to have 75K mile service done. Although they don't service many EVs in…read morethis part of the state, they didn't have any problem understanding my car's needs. As it happened, I needed a sway bar, which can be expensive. They didn't have one in stock, but they were able to procure one and install it if I was willing to wait (which I was.) My car is as good as new. The whole thing -- 75,000 mile service and the sway bar -- ran me $300, which I consider a bargain.

$7,124.12 Bait and switch. I contacted this dealership via telephone first thing in the morning…read moreregarding a palisade. Spoke with a salesman. I was checking to see if 26k all in taxe titles reg fees is something they could do. I gave them the total amount interest rate term and monthly payment I needed to be at. Salesman checked with his sales manager who told him 26k all in would work. Car was listed for 25,999. So there was no misunderstanding that 26k all in included all the things I named. Salesman called me back and said with the numbers I gave I would be 5 dollars over the monthly payment I needed to be at. This is another clear indication that someone ran the numbers I gave understanding what 26k all in was and im sure it wasnt the salesman. After driving the car i was given a sheet with estimated payments ect. The sheet listed my payments where I need to be. The issue is it wasnt what we had agreed on prior. The salesman grabbed the sales manager who tried to make the salesman look bad by saying he didnt understand. Then told me what a good deal i was getting blah blah blah. Said fine. Then got in with the finance guy who I told i needed gap insurance. He said he was looking for a gap warranty combo. I told him I didnt want the warranty. I had never purchase a warranty for a vehicle. He then told me he wasnt going to do anything to lower my payments or get me gap if I didnt buy the warranty. Then to get my payment closer to where I needed to be, he extended the loan and extra 12 months from the agreed upon terms, this will run me an extra year of interest. I did a Google review Monday evening that was answered by the "owner" no one reached out. I called each dealership twice a day for the next three days looking for an owner or manger to speak with about the deceit i had experienced. No one could seem to find me one of those people. I resorted to posting a yelp review and low and behold within an hour the GM was calling me. This also shows lack of integrity if ya ask me. I told him the story. I explained if it was a couple hundred dollars than fine. But with the 2k warranty I didnt want, the vehicle itself not being the all in we had agreed to, and the extra year of interest. This vehicle will cost me $7124.12 more than I was brought in for. Martin asked me to "in good faith" take down my review while he worked on a resolution because for him "even a dollar difference is unacceptable". We agreed i would remove my review for one week while he decided whether they would be cutting me a check for the difference or coming to pick up the car. Yesterday was that one week mark. I have yet to be contacted for how they are going to make this right. The lack of integrity and deceit i experienced with this dealership, then to do my part "in good faith" to again be disrespected is insane. My recommendation is to stay far far far away.