I brought my Kona EV up to have 75K mile service done. Although they don't service many EVs in…read morethis part of the state, they didn't have any problem understanding my car's needs. As it happened, I needed a sway bar, which can be expensive. They didn't have one in stock, but they were able to procure one and install it if I was willing to wait (which I was.) My car is as good as new. The whole thing -- 75,000 mile service and the sway bar -- ran me $300, which I consider a bargain.

$7,124.12 Bait and switch. I contacted this dealership via telephone first thing in the morning…read moreregarding a palisade. Spoke with a salesman. I was checking to see if 26k all in taxe titles reg fees is something they could do. I gave them the total amount interest rate term and monthly payment I needed to be at. Salesman checked with his sales manager who told him 26k all in would work. Car was listed for 25,999. So there was no misunderstanding that 26k all in included all the things I named. Salesman called me back and said with the numbers I gave I would be 5 dollars over the monthly payment I needed to be at. This is another clear indication that someone ran the numbers I gave understanding what 26k all in was and im sure it wasnt the salesman. After driving the car i was given a sheet with estimated payments ect. The sheet listed my payments where I need to be. The issue is it wasnt what we had agreed on prior. The salesman grabbed the sales manager who tried to make the salesman look bad by saying he didnt understand. Then told me what a good deal i was getting blah blah blah. Said fine. Then got in with the finance guy who I told i needed gap insurance. He said he was looking for a gap warranty combo. I told him I didnt want the warranty. I had never purchase a warranty for a vehicle. He then told me he wasnt going to do anything to lower my payments or get me gap if I didnt buy the warranty. Then to get my payment closer to where I needed to be, he extended the loan and extra 12 months from the agreed upon terms, this will run me an extra year of interest. I did a Google review Monday evening that was answered by the "owner" no one reached out. I called each dealership twice a day for the next three days looking for an owner or manger to speak with about the deceit i had experienced. No one could seem to find me one of those people. I resorted to posting a yelp review and low and behold within an hour the GM was calling me. This also shows lack of integrity if ya ask me. I told him the story. I explained if it was a couple hundred dollars than fine. But with the 2k warranty I didnt want, the vehicle itself not being the all in we had agreed to, and the extra year of interest. This vehicle will cost me $7124.12 more than I was brought in for. Martin asked me to "in good faith" take down my review while he worked on a resolution because for him "even a dollar difference is unacceptable". We agreed i would remove my review for one week while he decided whether they would be cutting me a check for the difference or coming to pick up the car. Yesterday was that one week mark. I have yet to be contacted for how they are going to make this right. The lack of integrity and deceit i experienced with this dealership, then to do my part "in good faith" to again be disrespected is insane. My recommendation is to stay far far far away.

Bought a truck from them, 1 week later it was having issues. I took it back and told them it was…read moreshifting hard and making a loud clunking noise and jerking, they replaced the brake booster. Ummmmmm not the presenting problem but ok. 3 months later my transmission goes! They had my truck 3 months and then told me it was not covered by the warranty (which i paid for) after the warranty company finally paid for it brennan called me and told me it was done. 2 months later the transmission went again! Had it towed to brennan, once again same bs as stated above. Got it back was running good then the truck started to make the same noise as stated above. I called them again to possibly discuss trading it. I was told I had to pay for the appraisal!!! Are you effing kidding me!!! Now I'm paying for a dead truck!!!! They could have just put me in a newer truck but instead they (brennan gmc in Plattsburgh ny) tried to get more money out of me. I have gone back 4 times prior to this to trade it but to avail i was ignored. Why? Why didn't they make good for themselves?? Is it because I'm on a budget?? All I tried to do was get in a newer vehicle.. I do not recommend this hole!!!

Horrible trade in values. They want to make top dollar every time. Poor trade in value, mark up…read morefinancing and full value on their car!!! OMG Brennan GMC

Any place with the NAME DELLA GROUP, you are in the right place for a new or used car…read more.. I just got a new car about 3 weeks ago from DELLA Mitsubishi....I'm very happy with it.. I own the community service projects of the north country inc. I work with many people who need or working on trying to get a car...I tell them the only ones I trust to sell me the right car is the DELLA GROUP stop in and talk to them and you be happy... here is my new car

Awesome place. Very professional and courteous. Got me into a vehicle very fast and affordable…read more Christopher Adams was very nice and helpful. I would recommend anyone looking for a new or used vehicle to definitely try here

I just had my Chevy Volt serviced and cleaned here and this crew is fantastic. Reception/scheduling…read moreis helpful, friendly, proactive, communicative, accommodating. The service itself was A+ -- they fixed the recall, tuned up everything (oil, tires, etc), and the cleaning made my eyes pop. My car feels in like-new condition. I'm really glad to know this place is here for future issues. Would recommend.

I had a service appointment and also talked to salesman Dan Puchalski today, he and all of the…read morestaff were friendly and helpful as usual. Even when they are obviously busy, they do their best to address any concerns. I am a ten year repeat customer, and it is the people at Parker's that keep me coming back. Their location is not exactly convenient to me, but they are worth the trip.

I called in today and spoke with Eric in service. I told him I was looking for rear brakes and axel…read moreseals to be replaced. Eric, asked me three questions. Did you buy your vehicle here? No! Have we serviced your vehicle? No! what year ie your jeep? 2009! I was informed my Jeep was to old for them to work on.I have never been turned away at a dealership. at the least Eric could have tried to sell me a new vehicle.

In April of 2022 my vehicle had begun to have issues with the transmission when it went in reverse…read more It would pause for 3 seconds then my front end would dip and clunk into reverse. I brought it to this dealership because it is under warranty. They got my in right away but the technician claimed there was nothing wrong. On June 26th I started my car and began to drive. I was going 20 miles per hour, my RPMs got up to about 4000 then my vehicle made a loud clunk, jolted me forward and the RPMs went down. It then immediately did it again resulting with my check engine light to come on. I called the dealership the next day and he said his next available appointment was July 25th. I was able to drive my car for one more day before it was stuck in second gear and I had to drive 30mph to the dealership, where my car has sat for a week without any status update on it. I entered the service department July 6th to see the status of my vehicle to which the gentleman told me they took it for a test drive on the 30th, to which i never received any kind of phone call to state what was going on with my vehicle. He claimed his vacation started the day before they test drove it, but didn't give a good answer as to why no one called. He said they saw what it was doing but they can't be sure what it is until they actually take it into the garage and see. I informed him I am without a car and asked if there was another option to see what it was. My vehicle will sit until they can take it in, order parts, to which it will sit until they come in. When I entered the service department, 2 mechanics were sitting and talking to someone like their day was over, 2 mechanics were leaving and one was getting ready to leave. Their service department is open until 5PM, to which I showed up at 4PM. On July 7th, I had to tow my vehicle to another dealership who could get me in sooner. The gentleman at the service desk had not a card in the world. Not even the service manager came out to speak with me.

I highly recommend Della Honda. The service and communication was unlike any other dealership I've…read moreever worked with. They were prompt answering questions and were always professional and friendly and never pressured me. I found a great deal on a used Ridgeline , but I live 2.5 hours away in NH which always makes it tricky when buying a used car. They went the extra mile to make sure everything was in order before I made the trip. Oh boy was it worth it. I drove away with my ideal vehicle in great condition without a single hitch. The icing on the cake was that they let my double coat Bohemian Shepard wait inside where it was cool while I signed documents. You should definitely make them the first stop on your search for a vehicle. You won't regret it. A big THANK YOU to Ben, Andrew, Wayne, and Jason!

This might be the worst service center on the east coast. No one picks up the phone, horrible at…read moreupdating you on your cars status. This has been a nightmare of an experience and I can't wait until I never have to deal with them again.

I bought a used car from them in February and I had to buy a new car the July. The frame was all…read morerot. I believed their BS about making sure that the vehicle exceeds all safety requirements which it won't even pass inspection at this point. Also when I bought the car I was promised that they would fix certain items on the car. Then once I bought the car the didn't do any of it. They told me it would take a couple weeks for a part to come in but then a few weeks later they told me they couldn't get the part and it was my problem since I didn't have their promise in writing.

Great dealership to deal with. Have been dealing with Jason for all my car needs. Great service and…read morewilling to make the deal. Have bought 10 cars from them and will continue to so in the future.

My name is Randy Charland I put application through credit acceptance got approved called the…read moredealership spoke to a salemem,,won't mention his name but he made me fill out another application I waited 5 long days and not 1 return phone call so thismorning I got up call della there competition I was in my new vehicle late thisafternoon..this place is horrible...

Refused to do any body work on my Xterra because they "don't do fender repair." I have never heard…read moreof a collision center that does not do fender repair.