After a less-than-desirable experience at another local vet, we decided to try Southpaw, and we…read morecouldn't be more grateful that we did. From the very beginning, the entire team has been incredibly kind, compassionate, and caring with our cat Cyril and you can tell that everyone there genuinely cares about the animals they treat. Dr. Cortez is absolutely top tier, she's knowledgeable, thorough, compassionate, and incredibly kind. She listens, takes concerns seriously, and has always made us feel that Cyril is more than just another patient. She went above and beyond (as did the team) for our big bubbas. Finding a veterinary practice you completely trust with a beloved member of your family is priceless. We are so grateful to Dr. Cortez and the entire Southpaw team for the exceptional care and genuine heart they have shown Cyril. We couldn't recommend them more highly

MY PITBULL COULDN'T RECEIVE AFTER CARE SUMMARY OR INSTRUCTIONS FOR A WEEK. WHEN I ASKED QUESTIONS,…read moreI WAS TOLD NOT TO COME BACK!! If you are a resident of Sherman Oaks and are a critical thinker, think twice about this local veterinarian. It came highly recommended by a neighbor. I had high hopes and wanted to support this female centric place, however, as a dog mom I would never recommend it due to poor communication, lack of accountability and customer service and a defensive/ hostile stance when questioned. I went back for a recheck of my dog's allergies and skin growths. Note that there are two problems I was seen for initially and the follow up was to include both. This was not the case. I had to remind Dr. Cortez to remeasure my dog's growths. Not all of the growths were measured and there were no recommendations communicated for care. She was focused on his allergies, which had not resolved. I received VERBAL directions for 4 DIFFERENT TASKS and was told she would email me. In the days that followed I called the office and asked for my summary and instructions. I' was told they would be emailed. This happened three times. Nothing was emailed. I was not informed that Dr. Cortez was sick until I was also being instructed not to come back in the email shown below. It's sad that Southpaw won't take any accountability for the excessive wait, poor communication and lacking customer service. I think customer service is a thing of the past, but it's a quality that's important to me. There was no apology or anything that even approached an apology. If you value the ability to ask questions and discuss issues about your fur baby as they arise then this is not your veterinarian either.

I'm so grateful for the wonderful care my dog, Maisie, received here. Every one was kind, patient,…read morecaring. It's such a relief to finally have a vet I can trust bringing my fur baby to. Thank you for taking such great care of my dog and for making what could have been a stressful experience feel so reassuring. We really appreciate you all!

This is the best veterinary practice in LA. I've been to 6 others over the years based on what…read moreneighborhood I've lived in and no matter where I end up, I will never use another practice. The space is clean but also inviting. The prices actually make sense. They actually care about animals. They are incredibly knowledgeable. I genuinely think my dog would have lived longer had I found them sooner. Towards the end, the kindness that they showed my dog, me, and my whole family was nothing short of remarkable. Whenever I would have to show up to get more medicine, IVs, etc the staff always seemed to be personally familiar with the case - whether they were or not, they make you feel like a person. Every time I drive past, I still feel so grateful for the care they gave my little guy.

The Pet Doctors of Sherman Oaks are outstanding in every way. Once again, they were there for me…read more A huge thank you to the front office and the technicians for explaining to me how to use the new medicine for Coco. I am so blessed to have all of you in my life. If you want outstanding care for your pet this is the only place to go.

I want to update my review after a follow-up conversation with Pet Doctors of Sherman Oaks…read more After a frustrating experience involving unexpected fees and miscommunication about the cost of my dog's health certificate, I was feeling pretty disappointed, especially since I've been bringing Benji here for years. However, I was recently contacted by Jessica, who not only clarified the misunderstanding but also took full accountability and offered a sincere apology. Because of that, I decided to give them a second chance and move forward with the health certificate process. I'm happy to say they did not disappoint, everything was handled smoothly from that point forward. That said, I truly appreciate their willingness to take responsibility and correct the situation. It shows they care about their clients and their reputation. Thank you again to Jessica and the team

I was surprised I hadn't written a review but here you go:…read more If you're looking for a vet who genuinely cares more about your pet than your wallet, this is the place. I've been bringing my 19-year-old pup here for the last 6 years, and I honestly can't imagine trusting anyone else. Having a senior dog comes with its fair share of challenges, but every time we walk through those doors, Dr. Oh gives me peace of mind. Somehow I always leave thinking, "Okay...my old man is going to be okay." My pup has struggled with seizures for the last three years, and instead of immediately pushing expensive treatments, Dr. Oh recommended natural supplements that have made a huge difference. We went from about two seizures a week to only every several months! Now that my sweet old guy is dealing with doggy dementia, Dr. Oh has continued to be amazing--recommending affordable supplements, giving practical tips to keep him safe at home, and helping me make the best decisions for his quality of life. One thing I appreciate the most? No nickel-and-diming. I never feel pressured into unnecessary tests or treatments. If something isn't needed, he'll tell you. That kind of honesty is hard to find these days, and it means everything when you're caring for a senior pet. The clinic is always clean, and the staff is kind, patient, and genuinely attentive. They make every visit as stress-free as possible. Located on Sherman Way & Van Nuys Blvd, inside the shopping center with Pablo's, Dunkin', and Otto Sushi, with a large parking lot so finding a space is easy. Thank you, Dr. Oh and the entire Van Nuys Pet Clinic team, for helping my old guy enjoy his golden years. You have cared for him like family, and I'll always be grateful.

Update review 6 years later and I still can't rave enough about this place! From the moment I…read morecalled, the entire team was incredibly kind and compassionate. The girls at the front desk went above and beyond by squeezing my little guy in at the very end of the day on one of their busiest days before the Fourth of July holiday. I know they were extremely busy, but they still made time for us, and I'm so grateful. My little pup decided to do some "parkour" off the furniture after the midweek fireworks scared him, and he suddenly became completely non-weight-bearing on his back leg.Dr. Oh was absolutely amazing. He wasted no time getting X-rays, quickly diagnosed a hairline fracture, and thoroughly explained everything to me. Thankfully, surgery wasn't necessary, and we have a treatment plan to help him heal. Every single person we encountered showed genuine care, kindness, and compassion not just for my dog, but for me as a worried pet parent. The clinic itself is adorable too! I loved all the cute pet photos decorating the office and wish I had taken more pictures because it has such a welcoming atmosphere. Thank you, Dr. Oh and the entire Van Nuys Vet Clinic team, for taking such great care of my little guy. We truly appreciate everything you did and couldn't have asked for a better experience during such a stressful day.

I did not know this was a full vet center - I was delightfully surprised and plan to make Green Dog…read moreDental my primary vet. My two dogs were so happy there - no shaking or fear. In fact, after the dogs were finished I took them outside to play in your play area, and afterwards they wanted to go back IN the office & I had to drag them out to leave - they didn't want to leave. THAT is the mark of an exceptional vet and environment.

I have to concur with some of the other negative reviews about this location. My first experience…read morehere for my dog's non-anesthesia teeth cleaning was wonderful - he was in and out in 40 minutes. When I brought him back around a year later it was the exact opposite. I met with a male vet who was borderline condescending and explained how my dog needed 12(!) extractions when just a year before his teeth were perfect. I felt something was very off and replied that if his condition was that drastic, I would take my dog to his normal vet for the procedure. Then, oddly, the vet mentioned, almost in passing, how Green Dog makes their money off of tooth extractions. That's when all my alarms went off. After taking my dog to his normal vet for the dental under anesthesia, he ended up only needing ONE extraction!! Everything else was fine. I was so glad I went with my gut and got a second opinion. I hate to say I'll never be able to trust this location in the future.

Best friends has been our vet for 6 years and they've been amazing! Very easy to make appointments,…read morehospitable team, great Vet's and an awesome waiting room. We have a husky/lab who's a bit anxious and Dr. Grenus (most recently) along with each Dr. we've had, have been so good with relaxing him and being patient during the exams! 10/10 would recommend this office!

I'm extremely disappointed with how this veterinary practice handled my situation, particularly…read morebecause they ultimately terminated my services rather than helping me resolve a relatively straightforward question regarding travel documentation for my dog. I contacted the office because I needed assistance determining what was required to travel with my dog to St. Thomas, U.S. Virgin Islands. Instead of addressing the specific trip I was taking, I was sent information regarding international travel, which did not apply to what I was asking about. When I questioned the information and tried to clarify the requirements, I felt that my concerns were dismissed rather than researched or addressed. I was not asking the practice to ignore a law or improperly complete paperwork. I was trying to understand what was actually required for my destination and why their requirements appeared to differ. What shocked me most was that after advocating for my dog and questioning the information I was being given, the practice chose to terminate my services. As a longtime pet owner, I understand that veterinary practices are entitled to establish their own policies and boundaries. However, I believe clients should also be able to respectfully question a policy, ask for clarification, and advocate for their animals without fearing that the veterinary relationship will simply be terminated. This was especially upsetting because my dog is a senior, and continuity of veterinary care is extremely important to me. Instead of helping me navigate the situation or having a constructive conversation, I was left needing to find another veterinarian. I'm sharing this because other pet owners deserve to know how my experience was handled. I expected communication, guidance, and professionalism. Unfortunately, I left feeling that asking reasonable questions resulted in losing my veterinarian entirely.

My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

Love them at the Studio City location. The best!…read moreProfessional, friendly and very responsive.

I moved to the neighborhood, from a different part of LA, about a year ago. A friend gave me a…read morerecommendation to a different vet in Sherman Oaks and I took my dog there a couple times. I really didn't like the care or the communication there and decided to look for a new veterinary office. I had passed Modern Animal a few times and decided to look up reviews. People seemed to love it so I decided to gave it a shot. I've taken my dog there twice now and have been really happy with Modern Animal. The main difference at this office is the streamlining of the experience. No crazy long wait times in the lobby or in the room and no big mysteries when they take your pet to the back for simple treatments. They do it right in front of you, which I really prefer. The facilities are new so it's clean and there are even free, cold drinks in the lobby. Their use of technology in booking, and payment make everything so easy and fast. Love!

Gemcore cancer to my house to put my 14 1/2 year old dog to sleep, so I can't say it was a great…read moreexperience. It was a terrible experience. But that was not the fault of the provider, just the fault of what I was having to do. The vet was very nice and very patient. She even gave me a late night appointment so I could spend some quality time with my Dog. Writing this review brings up my pain again, but they did such a good job that I want other people to know about them. They were, expensive, but that was partially because it was a late night visit.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

I brought my five year old cat here for his first ever dental cleaning and the staff was extremely…read morehelpful and friendly throughout the whole process. They have lots of knowledge and take their time to explain any issues they may find. Their prices are also solid compared to other vets that quoted me. My cat was comfortable every time we went. Their location is also clean and well maintained. They sent me home with a cute bag that had all the medication and information I needed after my cats surgery. Will def be coming back and bringing my kitty here for his routine cleanings. Parking available on the side. The surrounding area is a bit rough, but there is usually always a spot available in their lot.

I cannot say enough good things about Green Dog Dental & Veterinary. Today, my rabbit Coco was seen…read morefor possible GI stasis, and the care we received was excellent. Dr. Jessica Robertson was knowledgeable, compassionate, and professional. She thoroughly evaluated Coco, clearly explained her concerns, and answered all of my questions with patience and care. The facility is modern, clean, and well-maintained, and the front desk staff were warm, welcoming, and friendly. I was also pleasantly surprised by the pricing. As an exotic pet owner, I know specialized veterinary care can be expensive, but I found the costs very reasonable for the level of care provided. I'm incredibly grateful to Dr. Robertson and the entire team for treating Coco with such kindness and professionalism. I highly recommend them, especially for exotic pets.