This is truly the best vet I've ever been to. Dr. Chaing is amazing but so is the whole staff. They…read moremake everything so quick, easy, and painless. Prices are reasonable, appointments are never weeks out, and nobody is pushing extra, unnecessary services on you. When my dog was having seizures, they were with me every step of the way as I got specialized help (thanks to their referral) and kept checking in on progress. And when I have questions, I can send a quick email and they always respond ASAP with help vs making me schedule an appointment and come in. Today my dog got in a little scuffle and I was able to just send a picture of his wound and get advice via email. THANK YOU SOUTHPAW! ps - there's free parking in the back!!!

MY PITBULL COULDN'T RECEIVE AFTER CARE SUMMARY OR INSTRUCTIONS FOR A WEEK. WHEN I ASKED QUESTIONS,…read moreI WAS TOLD NOT TO COME BACK!! If you are a resident of Sherman Oaks and are a critical thinker, think twice about this local veterinarian. It came highly recommended by a neighbor. I had high hopes and wanted to support this female centric place, however, as a dog mom I would never recommend it due to poor communication, lack of accountability and customer service and a defensive/ hostile stance when questioned. I went back for a recheck of my dog's allergies and skin growths. Note that there are two problems I was seen for initially and the follow up was to include both. This was not the case. I had to remind Dr. Cortez to remeasure my dog's growths. Not all of the growths were measured and there were no recommendations communicated for care. She was focused on his allergies, which had not resolved. I received VERBAL directions for 4 DIFFERENT TASKS and was told she would email me. In the days that followed I called the office and asked for my summary and instructions. I' was told they would be emailed. This happened three times. Nothing was emailed. I was not informed that Dr. Cortez was sick until I was also being instructed not to come back in the email shown below. It's sad that Southpaw won't take any accountability for the excessive wait, poor communication and lacking customer service. I think customer service is a thing of the past, but it's a quality that's important to me. There was no apology or anything that even approached an apology. If you value the ability to ask questions and discuss issues about your fur baby as they arise then this is not your veterinarian either.

I cannot speak highly enough of this practice. Dr Richter, his daughter and son who are also in the…read morepractice, and several others are top notch. I recently had to put my 25 and 1/2-year-old baby girl, Sox, to sleep. It was heart-wrenching since I'd had her since she was born in my backyard. They made it the absolute best that it could possibly have been, given the circumstances and job at hand. They were thoroughly compassionate, kind beyond belief, patient and understanding. Honestly, when I get my next pet, this is my new vet office. Thank you for helping me help my baby girl over the rainbow bridge, Dr. Sam Richter!!!

Well, we ended up staying with SOVG for another 5 years. Unfortunately, their Vetsulin price was a…read morelot cheaper than any other vet we called. But now, 5 years later, we have officially left SOVG. Our 9 year old dog, Lucy, was not eating. She was lethargic, vomiting, and not pooping. We figured she had an obstruction- that she had eaten something and it was blocking her intestine. (This happened to my first dog years ago, so I was familiar with the symptoms.) We took Lucy to SOVG on a Tuesday. I was at work, but my partner explained to Dr Dumas that we thought it was an obstruction. He wanted to give her an x-ray. They couldn't see anything on the x-ray for some reason, so my partner was given two options- take her home and monitor her, or leave her there all day so they could try to flush her out with fluids and get an accurate x-ray. We obviously didn't want to just take her home and heal her with positive thoughts, so my partner agreed to leave her there to get a diagnosis. Hours later, they called my partner and said that they still could not see anything on the x-ray, even after giving her fluids all day and giving her SIX x-rays. They had absolutely no idea what was wrong with her, and their only suggestion was to take her to their partner emergency vet in Pasadena to get an ultrasound. But because they had kept her at SOVG for so long, it would be considered "after hours," so would be significantly more expensive. Mind you, this is at 3:00 in the afternoon. Because we love our dog, my partner rushed her to Pasadena. He checked the bill SOVG handed him before he left and they had charged us $1500 to keep our dog all day, putting her through various torturous medical procedures with no sedation including shoving a tube down her nose to drain fluid from her abdomen and giving her those 6 x-rays. In Pasadena, the vet said that Lucy was severely dehydrated (after spending the entire day at SOVG "getting fluids") and they had to hydrate her. The gave her the after-hours ultrasound and lo and behold, she had an obstruction. She needed immediate surgery, which would be $10,000 because it was "after hours" at 3:30pm on a Tuesday. Again, because we love our dog, we immediately applied for a Care Credit card and approved the surgery. She ended up staying in the hospital for another day because her blood pressure was low after surgery (add another $1000). Once she was safely at home and my partner and I were able to relax and think about what had just happened, we were furious. SOVG held our dog for 6 hours, keeping her in a high anxiety situation with nothing to calm her, torturing her with tests and tubes and IVs, only to have absolutely no clue what could be wrong with her. Then, only when it was "after hours," they told us that basically if we wanted to help her, we had to go to their partner across the valley and spend $11,000. They took advantage of an extremely scary situation. They acted like they simply could not find out what was wrong with her, and waited so they could get the absolute maximum profit from us for themselves and their Pasadena partners. They put our dog through hell and charged us $1500. When we called to complain, we were told that the doctor "did everything right" and they would offer us no real apology, compensation, or refund. I have been going to SOVG for 15 years. 4 dogs, multiple surgeries, illnesses, and scary moments. Our beloved dog with diabetes passed away at their facility in February. We have been loyal to this organization because we wanted to believe that they cared. But after this horrible incident, we will never step foot in this facility again. Money, money, money. That's all they want, and they will try to get it by putting you and your beloved pet through hell until you're desperate enough to say yes to anything.

The Pet Doctors of Sherman Oaks are outstanding in every way. Once again, they were there for me…read more A huge thank you to the front office and the technicians for explaining to me how to use the new medicine for Coco. I am so blessed to have all of you in my life. If you want outstanding care for your pet this is the only place to go.

I want to update my review after a follow-up conversation with Pet Doctors of Sherman Oaks…read more After a frustrating experience involving unexpected fees and miscommunication about the cost of my dog's health certificate, I was feeling pretty disappointed, especially since I've been bringing Benji here for years. However, I was recently contacted by Jessica, who not only clarified the misunderstanding but also took full accountability and offered a sincere apology. Because of that, I decided to give them a second chance and move forward with the health certificate process. I'm happy to say they did not disappoint, everything was handled smoothly from that point forward. That said, I truly appreciate their willingness to take responsibility and correct the situation. It shows they care about their clients and their reputation. Thank you again to Jessica and the team

No doubt the friendliest, kindest vet clinic ive visited ! My pup had to unfortunately have an…read moreunforeseen surgery this past week but Dr.Oh and his team were all soo kind to not just me but with my sweet Bella and made this scary experience as easy as they could for us, which we are so grateful. They were so awesome to get me in as soon as possible on short notice, ill be telling everyone abt our new Vet :)

Update review 6 years later and I still can't rave enough about this place! From the moment I…read morecalled, the entire team was incredibly kind and compassionate. The girls at the front desk went above and beyond by squeezing my little guy in at the very end of the day on one of their busiest days before the Fourth of July holiday. I know they were extremely busy, but they still made time for us, and I'm so grateful. My little pup decided to do some "parkour" off the furniture after the midweek fireworks scared him, and he suddenly became completely non-weight-bearing on his back leg.Dr. Oh was absolutely amazing. He wasted no time getting X-rays, quickly diagnosed a hairline fracture, and thoroughly explained everything to me. Thankfully, surgery wasn't necessary, and we have a treatment plan to help him heal. Every single person we encountered showed genuine care, kindness, and compassion not just for my dog, but for me as a worried pet parent. The clinic itself is adorable too! I loved all the cute pet photos decorating the office and wish I had taken more pictures because it has such a welcoming atmosphere. Thank you, Dr. Oh and the entire Van Nuys Vet Clinic team, for taking such great care of my little guy. We truly appreciate everything you did and couldn't have asked for a better experience during such a stressful day.

I just discovered this clinic and couldn't rave about them more. I had been getting estimates to…read morehave my two 3 year old shepherd brothers to get a deep cleaning for their teeth under anesthesia. The best price I got was $1,480 which I negotiated down with my vet clinic from $1,785. The rest were closer to $2,000. Once I found Green Vet online i scheduled an appt. The facility is state of the art, clean and the staff are super nice. The vet Dr. Heather Rally was incredible. I plan to change offices to now do all my dog visits with Green Vet Center.

I have to concur with some of the other negative reviews about this location. My first experience…read morehere for my dog's non-anesthesia teeth cleaning was wonderful - he was in and out in 40 minutes. When I brought him back around a year later it was the exact opposite. I met with a male vet who was borderline condescending and explained how my dog needed 12(!) extractions when just a year before his teeth were perfect. I felt something was very off and replied that if his condition was that drastic, I would take my dog to his normal vet for the procedure. Then, oddly, the vet mentioned, almost in passing, how Green Dog makes their money off of tooth extractions. That's when all my alarms went off. After taking my dog to his normal vet for the dental under anesthesia, he ended up only needing ONE extraction!! Everything else was fine. I was so glad I went with my gut and got a second opinion. I hate to say I'll never be able to trust this location in the future.

I just wanted to send an update to my first review here in 2018...I just wanted to thank Dr. Noda…read morefor her years of love and care she gave to our kitty Dinah, and then helping us get through sending our beloved baby to the rainbow bridge this passed weekend. Dr. Noda lead with love, respect, empathy and caring, and we will forever be grateful to her for treating us like family.

I've been going to BFAH for 12 years. I was referred to this place from one of my friends who had…read morea pit named Sissy and a mixed Chihuahua named Rumple at the time. I had my little Chihuahua, Luca. Within the 12 year span, I started my own family and we continued bringing our pets to BFAH for their annual visits and for all treatments. They have always been welcoming and friendly. They are great with handling all pets. Everyone that visits BFAH, always walks in and out with a smile. Our pets have always been under Dr. Erica Heim's care. She is a wonderful Veterinarian who has helped us through preventative care and through tragedy as well. We trust her judgement as she has been with us through the thick and thin. All of her associates have always been so kind and caring and have been there as long as I remember which shows us that there are plenty of wonderful and genuine souls working there. We like the fact that they are honest and will always review all treatments with you. They are truly angels. We love Best Friends Animal Hospital and our pets will continue to be their patients for years to come.

My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

Love them at the Studio City location. The best!…read moreProfessional, friendly and very responsive.

I moved to the neighborhood, from a different part of LA, about a year ago. A friend gave me a…read morerecommendation to a different vet in Sherman Oaks and I took my dog there a couple times. I really didn't like the care or the communication there and decided to look for a new veterinary office. I had passed Modern Animal a few times and decided to look up reviews. People seemed to love it so I decided to gave it a shot. I've taken my dog there twice now and have been really happy with Modern Animal. The main difference at this office is the streamlining of the experience. No crazy long wait times in the lobby or in the room and no big mysteries when they take your pet to the back for simple treatments. They do it right in front of you, which I really prefer. The facilities are new so it's clean and there are even free, cold drinks in the lobby. Their use of technology in booking, and payment make everything so easy and fast. Love!

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

I cannot say enough good things about Green Dog Dental & Veterinary. Today, my rabbit Coco was seen…read morefor possible GI stasis, and the care we received was excellent. Dr. Jessica Robertson was knowledgeable, compassionate, and professional. She thoroughly evaluated Coco, clearly explained her concerns, and answered all of my questions with patience and care. The facility is modern, clean, and well-maintained, and the front desk staff were warm, welcoming, and friendly. I was also pleasantly surprised by the pricing. As an exotic pet owner, I know specialized veterinary care can be expensive, but I found the costs very reasonable for the level of care provided. I'm incredibly grateful to Dr. Robertson and the entire team for treating Coco with such kindness and professionalism. I highly recommend them, especially for exotic pets.

I've now been to both Green Dog Dental locations, and I'm so impressed with this second office. It…read moreis just as beautiful, modern, spotless, and clearly equipped with the best technology. I don't even think my dog knew he was at the vet (for real!) The team here is equally incredible. They're warm, professional, and genuinely care. They take the time to walk you through everything and make sure your dog is comfortable from start to finish, and you can just tell everyone is really passionate about what they do. It's rare to find this level of consistency and care across multiple locations. I trust them completely with my dog and wouldn't hesitate to recommend this office to anyone looking for top-tier care.