Clean, professional, friendly, and knowledgeable. Samantha is great! Dee is pretty awesome too. Thank you so much!!

I went to the Vallejo Verizon store to get info on switching over to them. When I got there the parking lot was empty but for one car. A guy got out of the car and went into the store while I was parking. I took a call on my phone and then walked over. There was a security guard outside as I reached for the door he told me I had to wait outside. When I asked why, he said the doors were locked. He crossed his arms and stared me down. No "How are you doing", no "They'll be right with you", no "can I have your name and I'll let them know you are here". Just total, non welcoming rudeness. read more

Still trying to get help from Verizon I have to verify my identity 3-4 times every time I call yet constant changes are being made to my account t and all of my devices are not secure. I just found out yesterday my plan has been changed again! Even my childrens phones are not secure I have no internet or television because they can't secure that either My phone is cloned Absolute joke They absolutely do not care about your privacy and security of their product Their company motto is garbage and meaningless I have been told probably 100 times we will get this taken care of and nothing is done They have never followed up or initiated a call to me to check on their empty promises to help Don't even bother speaking to their fraud department They are the most useless and incompetent employees I have ever dealt with Verizon needs to be investigated by the FCC for not following federal law I'm so sick of calling them spending hours on the phone and getting nowhere. I'm not paying them a dime and don't care if I am under contract If verizon can't provide a safe and reliable service they have no right to bill me read more

The purpose of "customer service" is to make things better when things go wrong. Not make things worse.

Worst service. Very disappointed. My husband and I were looking to upgrade our iphones to the galaxy z fold 6 today. First, we went to the Napa location and was told they can't help us in person, but over the phone (they'll be receiving a separate review). So we called customer service and spoke with someone on the sales team. We were able to get our phones upgraded and processed just fine. Paid over $500 for the upgrade to be complete. We have all receipts and proof payment has been made and our phones will be at the Vallejo Verizon location, ready for pickup within an hour. 4 hours roll by and we get a call from the manager at this location, stating they can't fulfill the order and suggest to cancel the entire order. We drove by (since we live 5 minutes away) to see what was going on. Apparently, it shows in their system the order is there, but the manager said something is not letting him fulfill the order. They ended up cancelling the entire order and said we can process the order again, but need to pay the sales tax again. We decided to wait until our refund comes in. We called customer service and the customer care representative told me it must've been a terms and conditions issue that wasn't fully completed and could have been done in store and easily fixed IF the Vallejo Verizon store called and asked about the problem. So from my understanding, its pure LAZINESS of the workers there. Customer care support said they had no record of them even calling and they should've called so we could get our phones today. So, my point? They're LAZY and were just so adamant on us cancelling our order. If you didn't want to sell the phones so maybe you can get them yourselves, tell us so we can go to a different location. My husband and I will never return to this location. Terrible service. read more

they used to be friendly and well staffed now rude and slow. I returned a phone it took them a week to check it in and I was not able to order the right phone after getting the wrong phone sent to me. The staff in the store was careless and rude bad service all around. Ok its Vallejo bad service is a must every where you go so Im not to shocked but I have been a Verizon customer with 6 lines for 15 years. With service like this IDK. read more

Showed for a simple question and got skipped twice. After interjecting when they helped the 3rd customer who came in, Their first responese is "on no worries!" What do you "mean no worries?" I was tbe one who got ignored and skipped. Wtf man telling me not to worry. Why did the other people who came after me got helped? I was standing near the front door and shit after i got skipped the first time. So the second time i just got ignored. They apologized after invoiced why i got skipped? And they said "Oh no worries i wasn't watching the door and i thought yiu where with that person..." common man it wasn't packed and over whelping busy. If he stared off with "My apologies! Or im sorry" ok cool. But "No worries..." Its like by saying "no worries" its like im the one who messed up. Wtf! He just wanted to get rid of me. Gave me a customer service phone number and i just left. AskHole! Edit: I've been having 5 star experiences here before and i wanted to stay and look at new products. But after being treated like i was some karen or something. Im like F this place!. read more

Be careful, I was a Verizon customer for years. Called Verizon to change phone providers, was reassured repetitively that I was not going to owe any money moving forward. Next thing I know I'm waking up to an email saying I owe $440 in ten days. I went to this store to figure things out (due to the fact it is impossible to get ahold of someone and if you do they either transfer you or hang up on you) and have this issue addressed. While I was on the call trying to understand what switching carriers would entail, I was reassured for over an hour throughout this call that I was in good standing with Verizon and now I'm getting bills saying otherwise. The store was unable to help me and basically did nothing to help me due to the bill being "valid." I'm sure it was but if I was informed during the call where I spent over an hour preventing something like this from happening, I wouldn't have moved forward with switching providers) Supervisor at the Vallejo location was nice but kindness does not do much in this situation. Please be mindful if you're not in a position to just get random massive bills in the mail. Keep in mind I paid my bill of $90 every month on the 5th for years. Never skipped, never late, never an issue. I paid what I thought would be the last bill to Verizon to leave the company and got 100% scammed. Oh let's not forget I called every phone number listed for Verizon and either got transferred or hung up on every single time to the point I had to schedule an appointment in the store just to speak to someone about this. Disgusting money hungry behavior from this company. This set me back significantly in many ways. Please if you're trying to do right, get ahead in life, or getting on your feet don't sign up with Verizon because I guarantee you you will end up getting scammed in the end read more

They making u check in out side the store in the rain I think it's ridiculous this is my first day as a customer and I already regret I wish sprint never changed T-Mobile I just want good service at a goods price it's not covid I don't get they process even Apple pre check u in but u are in the inside of the store I c y the have a need security lol manager need to do better I'll just go to different store next time hope I receive better service read more

To the lady that is working right now 5:30 PM on 15 MAR 2022, we were looking to switch our phones from AT&T to Verizon which my husband communicated to you when he walked in but because you made him wait after saying someone will be with you while you were on your phone and only when he stepped out after the he felt like he waited too long is when you went to the door called out to him as he was getting in his car and decided that you can help him now by saying "are you ready?" He WAS ready to switch our family plan 3 lines with new phones and potentially adding the galaxy 4 watch but not with your store or with verizon. read more

Mario was so great to work with! I brought my mom in to switch from AT&T and he balanced patience, service, jokes, and conversation so well! Even when she was going on about various tangents about facial recognition on phones, he handled the situation with humor and a good attitude! Thank you Mario for being such a good sport, even when working through the technical issues! read more

Spoke to very rude employee name Jerrick at Verizon regarding the bill they send me for $661.75. They told me they charge me $280.00 for high spend internet when we went on a vacation to Cabo San Lucas. I told him that I have a confirmation saying it's free for unlimited plan. I ask to speak to someone else beside him. He refused to transfer my call to the manager or the supervisor on duty. He said I can split my bills in 2 payments. I told him that I have Unlimited plan why am I getting charge for it but he was not listening... I have been Verizon Customer for more then 21 years and the service is gone down the hill. I'm planning to cancel my service and look for something else. read more

Verizon - Mobile Phones Near Me - Vallejo, California

Incompetent staff, and managers to many visits to get things right arrogant rude Security unnecessary aggression. I was there on Friday a guy told me that they were closing, he gave me an appointment for Saturday i went on Saturday and he activated the new ph I had received in the mail well everything did not transfer I go back on Monday and the little manager said she would have to charge me $30 dollars I said I'm not giving Verizon because the rep on Friday or Saturday never mention to activate a phone cost $30. And the security stepped aggressively in for no reason very aggressive perhaps because I am a 65 year old woman and his partner supported him although she saw me on Saturday when they took me in to help me. I went home and said maybe I was wrong for standing up for not wanting to be ripped off. read more

They are very organized here. I suggest setting up an appointment on VzW app or calling. Lorena, the manager, was very efficient and clear about my options. I went in trying to reduce our bill, because the Verizon app was suggesting there was a better plan for us. Lorena was very clear in communicating options and discount offers under the options. Great location for this area. read more

I came here to this location to pay my bill. I will say that I came here and got out quick. The service will amazing. I had my questions answered and they were polite by greeting me. I didn't need to get a phone but just pay my bill. This location is good. Not as packed as the other location I gone to. When I came to this location did not see much people shopping around. The only people that were inside were the ones that work there. I will come back to this location again when my bill is due. read more

Worst service ever specially with the manager and Jordan, do not recommend this place at all, we are even switching to AT&T way different service than Verizon read more

Came in this morning because I had an issue with my iPhone XR's charging port leading me to believe I'm in need of a fix or a new phone. I have a newer Samsung Note that I was going to just switch to just have them switch over to. Instead, Orlando took my iPhone XR and did some troubleshooting which revealed a wad of dust that was caked inside of the charging port and he resolved my issue. My phone was charging normally without having to rig the cable a certain way to keep it charging like I was use too. I saved money and I appreciate him using critical thinking skills because even if my charging port was broken, he first recommended me to use a wireless charging pad. Orlando was polite, professional and courteous instead of just trying to make sales, VERIZON GIVE THAT MAN A RAISE! read more

This applies only to the Vallejo Verizon store, not on Verizon customer service or tech help online or landline. We had new smart phones that did not function correctly. The phones were fine. It was a set of issues caused by Verizon staff at remote sites who made changes that destroyed our long term accounts to the point they would not function. The technical expert here was clearly the manager, Samantha. There were so many issues with our account that she had to spent considerable time over 3 different days sorting it out. Not only was she patient with us as she balanced working on our issues, but also greeting arriving customers and monitoring her employees to insure everyone was performing at a high level. Honestly, I was incredibly impressed and appreciative. I understand enough to be aware of how frustrating this had to be for Samantha but she never once allowed that stress to show. I will add that my wife and I made a point of arriving early in the day when it was quieter. There is no doubt that helped us not have to wait to be helped and I'd suggest to anyone needing service to arrive early in the day if you can. In terms of the issues that required so much time to resolve that's entirely on Verizon online and their customer service setup. TERRIBLE. From what I can determine Verizon has software issues, but more important, their cs staff and tech people are at best INEPT. During the course of a failed phone and changing over to new smart phones the cs landwire people managed to screw my account up so badly that it took several hours for their smart, helpful, attentive, and knowledgeable manager at the Vallejo facility to finally sort our issues out. This never should have happened. On the other hand Verizon still has the best real world coverage and that has kept me a customer for decades. I hope they will improve their customer service via www and landline, as that is what they push customers to do when experiencing issues. Last, this review is specific to their manager, Samantha. I hope Verizon corporate appreciates her. Without her I'm not sure we would still be Verizon customers. read more

Came in and they weren't even staffed enough to sell me a phone. On a Saturday. During daytime hours. Don't even know what else to say about how ridiculous that it... read more

Dr. Prigmore is the Dentist you hope to find. He is knowledgeable and always explains everything to you. My family and I have been going to him for 10+ years. He has offices in Vallejo and Fairfield. read more

Greetings everyone , my family switched from AT&T to Verizon because they had a great deal turn your phone in and they pay it off that was cool .....Now if you see me and I have a I phone 14 pro max u should automatically say hey sir there is a I phone 15 pro max the sales person DID NOT SAY THAT ....( uneducated ) then he didn't program my phone the right way I had to do that myself then it took him almost 5 hours to finish all my phones I had I phones all my life and I am 58 years old I don't work for Verizon but I knew more than he did GREAT PHONES BAS SERVICE VERY UNEDUCATED he should have been working at Mc Donald's triable go to Napa Verizon more educated people there read more

Spent two days at a Yuba City Verizon store (near Walmart) trying to get my iPhone problem fixed (Voice Mail quit working). After two 3hour trips to their horrible store, they were unable to fix it. I took it to a Verizon Store in Vallejo (Admiral Callaghan Ln) and a guy named Orlando had me out the door in 15 minutes with my phone working. He was so professional (unlike the guy in Yuba City). He may have even been the manager (if not, maybe he should be). He was knowledgeable and polite. Best Verizon experience I've had over the last 30 years. read more

I was told by online customer service rep that I can get help with retuning items at this corporate store. When I got this store the staff and manager(female) were telling me different story saying that they can't help with return. They were both were very rude and the manager resisted to help with online order return. I explained that I was confirmed by customer service rep that store team can accept and help but the store manager kept saying that you need to call costumer service again. I requested if she can call them for me to verify but she insisted that she won't do it for me. She told me "You should call and speak to the customer service". She didn't show any intention to help or to respond to my request. And when I brought up the conflicting information the staff was telling me, she responded "You don't understand what I was saying" instead of trying to listen carefully on customer's point and clarifying the conflicting info. In a better way. The staff was directly blaming on customer although her answer was definitely conflicting and confusing. This poor service from store manager truly proved me why I needed to cancel any services from Verizon. read more

Please update your hours if they differ from those on the door and website or provide a direct store line to allow customer communication. Showed up today at 1820 and doors were closed and locked despite hours stating "Mon - Sat 10 - 7". Quite a nuisance since I was in store twice over the weekend and also double-checked weekday store hours with the manager at that time. The stars are in no reflection of the employees on site -- just the misinformation that is being presented. read more

I would love to give "no star" to this business. I find that they are unscrupulous and lacking moral principles. They are not above taking advantage of individuals who clearly lack understanding of their "pitch". A family member of mind was a customer. She suffers a mild/moderate disability resulting in some developmental delays. This is clear after some conversation with her. Despite this, Verizon allowed her to charge a considerable amount of merchandise. When the costs became overwhelming and she was unable to keep up with the payments, they refused consider making reasonable arrangements for repayment. They refused to accept any responsibility for the obvious miscommunication. What they did show was lack of understanding, lack of compassion and an unwillingness to work with a clearly challenged customer. read more

Talk about feeling pressured and wanted to be shuffled out the door. Jose stayed right there with me, would not give me a moment to breath and kept pressuring me. Felt like I had a car salesman inflicting himself upon me with his persistence. All I needed was a moment to find my insurance claim. Instead I was made to feel like if I was not buying something then I needed to get the hell out. I do not recomend this place read more

My company sent a Verizon iPhone14 to replace my AT&T iPhone8. All went fine until the eSIM activation because the Verizon transfer system went down (about 36 hours) Well when it came up I tried again and was stuck with two phones without cell service. Went in and explained my situation and she told me I would have to wait over an hour, so like a chump I did, I need cell service for my job. Then it came my turn and the same woman who checked me in said " oh I'm sorry we can't do that you have to talk to your IT department". Which I replied "isn't there someone else here who can handle this" and she said " I'm the one who has been here the longest and know the most. Arrrrg. Later over by my work I decided to try the Verizon store in Corte Madera. I waited 5 minutes for Carlos to finish with a customer and he understood my situation, got on his iPad looked trough my corporate account to find the eSIM number and wam-bam I got cell coverage within 10 minutes. Bottom line is, not all customer reps are the same, and I'll never go back to Vallejo Verizon if my life depended on it. IDIOTS that only know how to sell you stuff. read more

my wife and I walk into this store on January to switch service and the guy who attend us like all sale person try to get us into different deals and I was always clear we don't want anything but the sim card to start using the service well he give us the sim card and as we were going to transfer the number he said it is a promotion and that we will get a $250.00 visa card witch we did but we he was talking about is we don't have any contract or anything attach to this because all we getting is the sim card as we have our own phone we say we can move or remove this before or after we get the visa card but now as the charges are so high we cancel it after three months and went back to the store to cancel to get pay as you go i spoke to the person there and I said what is the balance to be paid so we have nothing to do with this account any more and we paid what the guy said so we thought good we cancel it without any problems and got the pay as you go. Well not to easy because I got an email saying I need to pay almost another $200.00 for some nonsense and the attendant was very unprofessional and basically I got push out of the store because they said it is nothing they can do in store and if I want to have this matter been fix or if I want to talk to someone else they give me a phone number to call but no one answer to give me a explanation about it. this is a place I will never do bussiness again not with the brand but with the people working there I have been a costumer with them for years and for this few attendants make this place look so bad and the worse is they don't care about it all they are up to is getting people and lie to them to get you in so petty and sad how they do bussiness in this store read more

Verizon - this is the store I'm talking about - Mobile Phones Near Me - Vallejo, California

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American canyon verizon store is actually cellular sales store that sells phones, gadgets, verizon contracts. They are not verizon corporate store. If you trade in your phone you can not cancel it even while you are still in the store to cancel transactions. Its final!!! I learned the hard way. I could have done the trade online. Im saying this because of my experience at the store with that particular person. Go trancas verizon corporate store a little busy but you will be taking care of there and will be happier. Their phone prices are higher than verizon online. Research first on the website which i should have done first and save myself from frustration and stress from this store. read more

So I tried to order my niece a iPhone 7 online and I was having difficulties I had to call customer service and when I called customer service I got a lady named "Beautiful" she was very nice, very helpful, and she walk me through the process. We talked and laughed. She set everything up for me so that I could pick up my nieces new iPhone 7 at the store: this was around 11:40am. She told me to wait two hours and I would get an e-mail from the Verizon store in Vallejo on Admiral Callaghan. I also needed to cancel my iPad because it broke, and she was going to merge the iPhone line to give it the iPad phone number, something like that. Its finally 3pm and still no work from Verizon so we decided to go up to pick up the phone before the store closes. When I get there, the lady who greets the customers approached us, she never gave us her name, and I told her I was suppose to get a text to pick up my iPhone 7 but I did not so I am here, and she looked at her tablet and said, "Alaya White", O'I have not processed it yet, and I said, "I made the purchase over 3 hours ago, I'm here I would like my iPhone please". She tells us it would be a few minutes, and it wasn't long. She checked my card and I'd, and handed me the phone just by itself and then said, "O' you wanna bag" I replied "Well of course" and she said that's it. I told her that I needed to cancel my iPad out and merge the iPhone line, she looked at me and was said "I don't know, and I don't wanna mess anything up.....so". I said "It's alright, and I called the customer service rep" and she said she would call me back as soon as my account unlocks. (MY STORE EXPERIENCE WAS NOT GOOD, THE VERIZON GREETER WAS BEING EVASIVE) - I'm not ignorant by far, the experience was a displeasing. Phone service was great, store# X049801 their greeter was nice nasty. I didn't appreciate that Verizon. read more

Worst service ever. Been a Verizon customer for many years. Had lots of different phones and upgrades. The stores have always been helpful when upgrading and take care of making sure my new phone is operational and all my data migrates. Is it too much to ask when I pay hundreds a month and then another big chunk of change for a new phone to help me out? Obviously too much of a hassle for the Vallejo store. I got my new phone handed to me in a bag. I asked about activating it and helping me make sure everything transferred over. A 5-10 minute process at most. I was told that I would have to check in again and be placed at the end of the line. The line was about 10 people long. Grabbed my phone and left. I got everything working fine between google and various forums, but that is BS. Take five minutes and provide some customer service! read more

No stars forfact they didnt bother to look at my account, she assumed and just said they cant do it i went in to replace my phone ctacked the screen i have insurance, i told her she like o cant do anything takes 30 for it process my insurance, 6 months ago i repalced my wife phone guy manager added i insurnace on the spot and mailed us a new phone this time was different , i dont understand read more

Went into store and bought 2 LG Velvet phones. Mario is the rep who helped us. He put down our apartment number wrong so fedex couldn't deliver the next day. Called FedEx to update our apt number but needed Verizon to call. Mario lied to us all day saying they couldn't get through! I called FedEx 5 times that day and had no problem reaching customer service!! Went to Verizon again and asked Mario to just call. He said he had tried. Fedex informed us that not one call had been made to fedex from Verizon! We ended up at 6pm driving to Concord to pick up phones at fedex!! Horrible, horrible customer service! Went to Verizon on trancas in napa the next day to get phones activated! Napa was so professional and hoped us immediately!! Calling Verizon corp next! Just like everything in Vallejo...horrible service as usual!! read more

Mario and Cassidy are the best. Problem with new iPhone in original subscription that Mario address with hours on the phone. He is dedicated and a good guy! Cassidy addressed text msg issue and was methodical, highly technical and smart and fun with on a couple issues. I give them 8-10 stars if possible! read more

It's a beautiful new store, with plenty of parking, located on the edge of the Vallejo "shopping district". In-store customer service: 4 stars. The saleswoman did all she could to revive my broke-back Droid Pro. She was polite and helpful. On another visit, a hip young guy hooked up my employer-based discount with ease. (Ask a rep! You might qualify!) Phone customer service: ZIP-PO stars! The man, whose name I wish I could recall, shatted all over my Christmas cheer when he told me he was "really too busy" to check the store's inventory of basic phones. I'm sorry, but I get the whole idea of in-store customers being a priority- I have worked in customer service too- but if you think phone customers have absolutely NO priority, then why even answer? Why not just have a recording? I would have accepted being placed on hold and took my chances, but to tell me to call back "some other time" and not even offer to place me on hold for something that would have probably taken all of 5 key strokes- not acceptable. And, there is WAY too much competition for this crap... Other than the on-the-phone guy, my only other complaint is- WHERE ARE THE CHAIRS?! Ok, I'm done... Average: 4 stars + 0 stars / 2= 2 stars read more

DO NOT buy from here!! The salesmen here will lie to you just to get a sale. I went in to purchase a Samsung Galaxy S3. I explicitly told them from the very beginning I was looking for the 32GB version. The sales guy said they did not have any in the store and it would have to be ordered. "Hmmm...be honest and lose a sale or lie and get my commission?" Well he chose option 2. He told me the 32GB S3 is just a 16GB (internal) phone that comes with a 16GB (external) sD card. I thought that didnt sound right but this was the latest and greatest phone out so I thought they would have been trained on all the specs so I trusted him. Couple weeks later I find out the 32GB actually comes with 32GB of INTERNAL storage. I went in and told the manager and he said there is nothing they can do about it. Great phone, Great carrier...LIEING SALESMAN. If you want to get a Verizon phone go elsewhere...there are plenty of options without having to feel like you got ripped off. read more

one of the sales reps helped me hide a purchase from my husband while he was RIGHT THERE. i came in saying i needed an upgrade, then i discreetly said i'm really there for something else but didn't want to say so in front of my husband. he was SO helpful in keeping it a secret, from answering my questions, keeping it off the counter, and putting it in the bag. we're home now and my husband ugly cried when he saw his brand new apple watch! he's so happy! i'm so sorry i forgot the rep's name, but it started with an A and he was working with us around 5:30-6pm today 12/28. THANK YOU SO MUCH! i hope you see this and remember us! read more

I tried to return a protective cover and a3 in 1 charging station for our new iPhone 13s we upgraded to in the store. returned 3 accessories yesterday. It took about 45 minutes for the associate to do the return. Went to store today to return 2 more accessories. Same associate another 20 minutes to return one item. According to associate he was having trouble finding charger to return it even though I had the printed receipt and emailed receipt it would not show on his device. I said I want it done today. He went to assistant manager for help. Came back said I need to come back tomorrow so assist manager could talk with manager to try and fix problem. I told assist manager to perhaps contact his support team at Verizon to fix problem. He said I could contact mine at Verizon. Lost it at that point. Every time I have gone to this location it's always a slow process. The turnover of associates is staggering. After speaking online problem solved I am now returning charger at the Walnut Creek store. Have never had an issue in that store. There they are professionals read more

I had a problem with my Verizon account all day and did everything I can online and on the phone to resolve it but it was futile so I went to this Verizon Wireless Branch. A couple of their Sales Representatives took time to try and help me by resolved the issue despite being busy in the Store. Just wanna give a shout out to them and say a Big Thank You! Your help means a lot to me, it's been a tough day dealing with it and it's a like a heavy weight lifted off my shoulders. Thanks again and you guys know who you are. Please visit their Store, it's pretty neat! read more

Learned something new today. My phone wasnt working all morning, since 11 last night. Couldn't turn it off, nothing. Went to the Verizon store, dreading news that I'd have to come out the pocket. Nice guy named Halston, who was the manager of the store, came to check me in. I told him my problem, gave him my phone. Had it back up and running within 10 seconds! I gave Halston the biggest hug. And yelled "you da man, you da shit!!" In the store so everyone heard me! Moral of the story kids: If you have one of these new fangled phones that dont come with a battery, you hard boot it by pushing down the power and volume down buttons at the same time for 10 seconds. Happy Camper!! read more