We lost a baby to a cord accident at 5 months gestation and it was incredibly hard to go from…read moreanticipating an active, healthy baby girl to delivering her and having to say goodbye. Having to call around to understand the process and costs associated with cremation (and some of the quotes and attitudes at other places were insanity) while also grappling with and grieving the loss of our daughter, was incredibly hard. Money and King stood out as the ABSOLUTE best funeral home I talked to. They were so compassionate, clear about process, and were incredibly kind with cost, and once we had selected them, they took care of every detail and actively kept us up to date. Our daughter was also at a military hospital in MD and they navigated all of that without any extra work on our parts. In a really difficult situation, they were a God-send and I cannot recommend them enough. From the first time I called to the moment we came to pick up her ashes, they were amazing, generous, and kind. Do yourself a favor, in what is likely a challenging time of grief regardless of the situation, and work with this team. Thank you, M&K. Finding you was a load off and we were so grateful for all the ways you went the extra mile. It was really a help to our heavy hearts and we were grateful.

I am so appreciative of the services of Money and King in making the arrangements for my husband's…read morefuneral. Ryan Adams' customer service skills were outstanding. He was very reassuring during this sad time, and all the details were taken care of flawlessly. I would also like to commend Sarah, for her assistance. Thank you!

tl;dr: beautiful facilities but horrible, dare i say disrespectful, service…read more i will say everything preneed was fantastic. the two cathy's (at the funeral home and the cemetery) were amazing and helpful. they were very understanding and cooperative. the only negative i have to say (not about them) was that the process took a long time. i was there for about 5-6 hours going over funeral and cemetery plans. here's where things went downhill - the day of the viewing service and the day of the graveside service. this was for my father, by the way. we had ordered two guest books for the day of the viewing service. when guests starting arriving they were nowhere to be found. ben had left us with what i can only assume was an intern to take care of us. when asked where the guest books were. she did not know and it took her a while to find them. also, turns out the casket spray was different than what we had selected. ben's response was they had misread the spray selection. even though it was typed up on the contract? he said they would not be able to compensate us for their mistake but would try to get the correct spray for the burial service the next day, which, to their credit, they did provide the next day. we just had the wrong casket spray for the viewing service. the last HUGE mistake they made during the viewing service was technological. they were playing the slideshow of my dad but kept it playing during the WHOLE SERVICE. that means that pictures of my dad were playing while we were singing hymns and while the pastor was giving a sermon. super distracting. so i go to the back of the room to see if they could turn the slideshow off and turn it back on after the service ended. there was no one back there! i clicked pause on the slideshow to stop it and went outside to find the intern to help turn the tv's off. i eventually found her and she had no idea how to work the computer. she ended up closing the slideshow which made the desktop picture show up on the screens. if the desktop picture was the fairfax memorial funeral home logo or a landscape photo, that would've been fine. but the desktop picture was a cute little baby hedgehog in a bed of flowers/grass. so the pastor is giving the message and for, i kid you not, 5 minutes, this desktop photo is on the screens behind him. now i understand some funeral services would welcome moments of levity like this but this was a very serious service. his death was sudden and unexpected and this just felt disrespectful. fast forward to the next day. we are waiting in the processional behind the hearse to go to the gravesite for the burial service. we had told everyone to arrive at 10:00am for the service. the hearse starts leaving at 9:50am to which my brother-in-law asks them if they could wait for 15 minutes because people were still showing up. at 10am the hearse driver gets out of his car and comes up to me (the driver of the first car of the processional). he says, it's 10:00 we have to go. i ask him if we can wait just 5 more minutes because people are still showing up. we didn't want them to get lost because the cemetery is very big (and beautiful). he huffs and gives me an attitude when he says, "i guess we'll wait then." like i'm inconveniencing him by waiting 5 more minutes. i was shocked how rude he was. so like i said, the facilities are beautiful but the day of the viewing service and burial service, the customer service was absolutely horrible. if their goal was to get my mind off of the death of my father by how bad their service was then they partially succeeded. again, we received no apology or compensation for any of the issues we faced on the service days.

The funeral home is beautiful and clean, employees helpful and kind. I would consider using them in…read morethe future, I was attending a funeral.

I found Carewell as I was searching for funeral homes to help me repatriate my grandmother's…read moreremains to her home country - so international transportation of a loved one's body. I was working with a different funeral home who had no idea what they were doing, and Katherine and her sister Amelia came in as lifesavers - truly. Katherine was incredibly competent, knowledgeable and most importantly compassionate. When I first reached out to her, she didn't think she would be able to help me, but she kept trying to even after we had hung up the phone. When she reached back out, she had solutions, options, and knew exactly what needed to happen. Carewell was exactly what we needed, and my family and I are incredibly thankful to have found them. If they went above and beyond for a complicated case, I know that they will do the same for everyone else they work with. I cannot recommend Carewell more highly. Incredible service and wonderful people. Thank you.

I was in need of a funeral/cremation service to place my mom's remains into a jewelry necklace I…read morepurchased and found Carewell. They answered all my questions and were very clear about the process. I spoke with Chelsea and she was an absolute gem. I stopped by the next day it took 15 min and was $25, absolutely reasonable. I appreciate such good business service especially during a difficult time as losing my mom, I could have tried to do this on my own but why put more on yourself I would highly recommend them to anyone looking for cremation services or remains into jewelry like I did.

When my mother was put into Comfort Care, I had researched cremation services and pretty much knew…read morewhat I wanted before I interviewed (in person) four crematories/funeral homes. Two of them failed to disclose all their fees until I asked additional questions (based on my research), one of them was double the price of the other three, and the fourth one was Direct Cremation Services. I met with a gentleman named Kip, who didn't try to upsell me, and gave me a package that met my requests. The costs were significantly lower than the other three places. He assured me that Direct Cremation Services would take care of everything, and explained both the logistical process and the paperwork/payment process. When my mother passed away, on a weekend, Kip returned my (notification) call, emailed me the link to take care of the documents, and immediately send his team out to transport my mother's remains. He told me the paperwork could wait until Monday. Thereafter, everything went as promised, and I picked up my mother's "cremains" yesterday. An unbelievably smooth process during a difficult time. I can't recommend this place enough.

I chose Direct Cremation because of all of the positive reviews. Unfortunately, my experience was…read morevery different from what I read. Having never been through the experience of managing the passing of a loved one, I didn't know what to expect. I arranged for DC to provide services. A few days later I bunch of emails with tasks assigned out of the blue. I called to ask about them and was directed to my funeral director who told me those were optional. A couple days later I got a contract and a payment link. Again, I called to question and let the director know we wanted to have an urn for the ashes and that I needed everything shipped to me. Shortly after, I got a new contract and a new payment link. Days passed and I called again to get status. Still waiting. A few days later, I called again. Should be done by end of week. See a pattern? No contacts by DC. Every call was made by me. The end of the week came and I finally got a call. My loved one was ready to be picked up. Wait, what? I paid for shipping. " Oh yeah, that's what I meant". Really?? Anyway, the company provided the service I paid for but communication was non existent. I don't think I ever got a "sorry for your loss" from our funeral director. Given the industry the operate in, I would have expected a little more.

My family and I have personally had a wonderful experience working with Mr. Mike Gadell, in late…read more2024. Dealing with the loss of a loved one is difficult especially when it comes very unexpectedly but Mr. Gadell's friendly and understanding service and personality helped make the process run smoothly.

Fairfax Memorial Park is very efficient. That is the nicest thing that I can say about them. When…read moremy uncle (age 100) died, they handled the arrangements and service at their lovely chapel. We had around 100 people, including family from 3000 miles away, so we were all huggging and crying after the service. The woman in charge rushed us out like a drill sergeant because they had another service right after ours. It was brutal, and she could not have been more rude. The burial park is nice (even though they screwed up my uncle's headstone--a crooked date on my uncle's grave). But if you're lookng for sympathy and concern, make plans for your loved ones to go somewhere else. I certainly have.

Monica was awesome! She was pleasant and very patient with helping us. They delivered what we…read moreordered all the way to Stafford Memorial.

We are very pleased with the headstone created for our family. We wanted to replicate a family…read moreheadstone located in a cemetery in another state and we were concerned that this was not possible. Libby McNeil was very informative during our initial and later conversations. Rick Burroughs was very patient in answering all of our questions and offered excellent advice regarding dimensions and lettering style and spacing. He even printed out multiple templates so we could see exactly how everything would look. He alleviated our concerns and we trusted that we would get exactly what we asked and paid for. We visited Kline twice to discuss details and they were very generous with their time and did not rush us. We are extremely pleased with the end result and the job was completed within the stated timeframe.

I chose Mountcastle Turch on the advice of a friend who had used them for her parents. I am glad I…read morelistened to her! From the first time I met Chelsea, she was so friendly and caring that she put me right at ease. She is a gem! Everything was explained clearly and she kept me informed and up to date about everything. I'd give over 5 stars if it was available.

I just wanted to let you know what a positive experience I had in dealing with Donte Graham at this…read moredifficult time. He has been caring, supportive, respectful, and helpful in every way. At no time did he try to upsell me on anything - this would have been a real turnoff! I can't say I've enjoyed this experience, but Donte made it so much easier to get through it. Bob Scherago Montclair