I contacted My Son Shuttle several times before my flight, insuring a reservation for an airport…read morepick up because I am in a wheelchair, traveling with a service dog and a companion. I was assured of a reservation. Instead I was left very disappointed and stranded. No one met us at the airport as promised nor was there any apology or follow up. I don't know what the mix up was but I won't be contacting My Son Shuttle again. Jane C. traveling with Jo N.

We used My Son Shuttle Service for a fun day of floating with a group of 9 people. Brian was so…read moreincredibly friendly, kind, and flexible with scheduling. He was also communicative when reaching out for price quotes and confirming the plan leading up to the day. Brian was on time, had a clean vehicle with more than enough space for our things, he had bluetooth music to link up to, and kept our things safe while we were floating. He was also so nice when picking and dropping us back off, truly, was the best service and transportation we could have asked for.

The owner lew was very professional, and a lot of laughs. He truly takes care of his customers.read more

Ride service was excellent! Driver arrived early and didn't make us walk far from pickup! Pricing…read morewas competitive with Uber and Lyft. Our Driver Kim was personable and funny. Would highly recommend her!

I'm a recent amputee learning to walk with a prosthetic leg. I was able to use them with my…read morewheelchair a few times and now with my 4ww. Just amazing. Very thankful for this service.

Bad experience! I was told by the business I'm visiting to use their code and get a prepaid union…read morecab from the airport. I did that, and got confirmation texts from them, including a link to track my driver. It didn't work, no one was there. Called the company and she told me they don't book cabs and I'd just to hope someone came. When I started pointing out they'd let me book and prepay she hung up on me! What was the text for? Why accept prepayment and ask for a time? Seems scammy.

Scheduled service for wedding party 8 months in advanced and received confirmation text day before…read more Party bus did not show up. Called Owner and he had no idea of the schedule. Wedding party had to Uber to venue. Very unprofessional, would never recommend this service.

Great shuttle service! Responsive and helpful customer service and they were very prompt with their…read morepickups and dropoffs. Highly recommend!

Drivers are always extremely nice and professional, the scheduling process that the company uses is…read morehorrible though. Every time I've used them when our handicap van has been under Maintenance they've been late picking me up for important appointments and have taken and hour or longer to pick me up.

I witnessed a driver, Larry, barge into UW Hospital unmasked today. I gently pointed out he needed…read morea mask. He gave a rude response and kept going though the screening process. He eventually put on a mask and then promptly tore it off as he wasn't even out of the building. I would be hesitant if I ever needed a medical ride. Drivers should be understanding of hospital requirements and be more considerate of the sick patients they transport.

Don't use Madison Taxi if you really need to be somewhere on time (even with a day in advance…read morereservation).

Two thumbs up. Taxi to airport. I called the evening before and scheduled for a 6:30 am pick up…read more The agent was friendly. We got a text message @ 20 minutes before telling us the driver was on the way and then another when he arrived. Right on time. The taxi was clean and driver was friendly. Great experience.

If you need a ride and you're in Rockford Illinois belvedere or anywhere please give us a call and…read morethey are the best company there is and the reliable you treat you like family

Terrific locally owned, family operated business. Recommend highly for safety, cleanliness,…read moretimeliness and wonderful owners! 10 out of 10