I meant to write this review a few months ago when I first acquired a wine storage locker from…read moreGVSS. I couldn't be happier with the excellent customer service they provided in finding me the best locker in my price range. Their facilities are clean and very secure. I will continue to use them for any future storage needs and recommend them to anyone seeking the same. UPDATE: I just secured a second storage locker for some household items and Joanna and her team did another great job of supplying what I need in a timely manner. Their facilities are secure, clean, well-lit, and easy to access with the elevator, convenient parking, and provided carts. I would recommend them to anyone seeking storage needs.

We have been long term renters at GVSS, and highly recommend this location. We have used their…read morewine storage, larger walk up storage and indoor storage locations, and at every point, been extremely pleased with the cleanliness, security, support of the front office staff and ease of use. I highly recommend for any local Santa Barbara storage needs.

Very deceptive pricing -- expect to pay nearly twice their quoted rate after 4 months…read more I was looking for a storage locker in late April, and saw a small space at Extra Space Storage for $129/month. When I called, they told me that was in fact the rate, BUT they could only rent it to me if they could add a $14/month "insurance" charge, even if I didn't want my stuff insured. So at the beginning, the quoted $129/month was really $143. But I decided that was okay. They asked me to pay the first 4 months in advance, and I agreed. As soon as that 4 months was over, I received the attached rate increase in the mail: My $129/month rate was raised to $209/month BEFORE I could even make my first single monthly payment. Note the code in the lower right corner: "20250424 RATEINCR" -- that is, a Rate Increase that they planned for on April 24th, 2025, the day that I signed up with them. The contract does clearly say that they can change the rates whenever they want, so this isn't illegal, but this code makes it clear that from day one they expected to quickly change the pricing that their website quoted. That $129/month quote that attracted me was, as soon as they could change it, up to $223/month -- over $1100/year more than they advertised. They understand that once you have moved your stuff in, it is a lot of work to move it back out, and they are unethically taking advantage of that. I called, and the woman I talked to explained that 4 months is when they usually raise rates. I explained (politely, but heatedly) that I thought this was an unethical business practice, and that I'd leave reviews saying so. They took my name and called back a couple of hours later to reduce my $80 rent increase to a $40 rent increase. So, if they live up to this phone call (which we will see next month), they've only increased my rent by 31%. So anyone wanting to do business with them, you should budget a significant price increase 4 months after you move in, and you'll need to make a call and threaten to move out if you don't want it to be 60+%. If you do decide that pricing is acceptable (or maybe all locker places play these kind of pricing games), also know that the app is pretty cool and opens the gates and outer doors, but that app is spotty, I believe due to bluetooth/cellphone connectivity being blocked by all the concrete and steel in the location. Also, of the 3 times we visited to load our locker, the elevator was broken one of those times, which was a LOT of stairs to climb while carrying boxes of books.

great customer service. I highly recommend renting here the women in the office were helpful and…read moreinformed

I'm a UCSB student who recently moved out of a 2B1B unit in Isla Vista, and I called MasterCare for…read morea move-out cleaning. Before the cleaning, the unit was pretty dusty, and there were stains in the toilet and kitchen that I had personally tried to remove for months. I tried a lot of things but just couldn't get those annoying stains off. A few days before my move-out, I decided to call MasterCare and schedule their cleaning service. The service was excellent. They sent a 2-person cleaning team, and the total cleaning took about 4 hours. They magically cleaned the stains that I couldn't manage to remove after months of effort (seriously, I don't know how they did it lol) They cleaned inside the windows, oven, closets, floors, ceilings, and even areas like behind the refrigerator. Everything was cleaned very thoroughly. After they finished, they asked me to check the unit to make sure everything looked good. When I checked, the floor was clean like a mirror(literally reflective lmao see photo I attached) (no exaggeration). The communication with the cleaning team was also very smooth. They were friendly, professional, and did an excellent job, honestly better than I expected. Given the quality of work they did, I think the price is very reasonable. (Some random and weird thoughts: I'm a CS student doing research in AI and robotics, and watching them clean actually made me think that it would be pretty hard to design a robot or RL algorithm that could match their level of cleaning expertise lol +1 point to the human team) After the cleaning, my property managers inspected the unit and said it looked great, so it seems like I'll be getting my full deposit back, which I'm very happy about. I also had great communication with Linda, the company's manager. She is efficient, responsive, and professional, and the whole communication process was very smooth. I enjoyed communicating with her. So, if you live in Isla Vista or near UCSB and need a move-out cleaning, I personally recommend MasterCare

MasterCare is a very thorough cleaning company. They are more expensive than some cleaners, but…read morethey were prompt and thorough and I trusted them to be in my home when I wasn't there. There was always one person who spoke English, which made it easy for me to explain what I wanted done. I definitely recommend them.

Moving forward I will be recommending this company to everyone in the area. They could not have…read morebeen any more professional, thorough, and kind. To say they went above and beyond would be an understatement. So thank you Ivan and crew! You truly made our move so much easier and we are so grateful.

I reached out via yelp for help moving an old pottery barn…read morecouch with a pull out bed. Ivan responded first within the first half hour of me conducting the project. He asked me a few questions and was able to provide me the best rate out of the four companies I talked to! The crew showed up on time and got the job done all within 30 minutes. Ivan and his crew even disassembled the couch and got it strapped down within the half hour. I was thoroughly impressed, especially with the timely manner. They were extremely nice and accommodating to the circumstances as they arose. Thank you! I heard they do moving services as well. Will be returning.

These are a pair of sandals that were too long for me. I had another pair of sandals that Mr…read more Rojas fixed by making them shorter, he once again did an amazing job doing the same to this pair of sandals. Very skilled shoe repairman and craftsman! So happy with the outcome! Now they fit perfectly, thank you!

I had a shoe "challenge" and went to Step-N-Out Instant Shoe Repair. Mr. Luís pretty much…read more"instantly" fixed the issue. He had me try the shoes on, so he could assess the situation. Then, he came up with the best solution. I was thrilled. I needed to wear them the next day, and because of Mr.Luís' expert knowledge, I did. I recommend you bring all your shoe issues to Step-N-Out Instant Shoe Repair. This is a gem of a business. Thanks, Mr. Luís!

Francisco with Santa Barbara Pest Control came out and de-webbed and sprayed our home. He was very…read moreprofessional, kind, and did an excellent job! We're so happy with the service that was provided. We will certainly use Santa Barbara Pest Control for all pest related services we may need in the future.

Great service and staff! We had someone come out quickly to check the bugs in our garage. After…read moreidentifying them, we got our garage sprayed to exterminate them. We also used this company to get rid of our ant problem which was so helpful!

Great variety and pretty spacious inside. The only downside to this location is the parking and how…read moreout of sorts the merchandise can be. Overall, was very satisfied with my visit and was assisted with amazing customer service by Chelsea. :)

**1 Star** This was…read moremy first visit to Santa Barbara. My sisters and I were visiting from Washington, DC, and we love thrifting, so we decided to stop by this Goodwill. We found a few things and made our purchases. As we were walking back to our car, a homeless gentleman politely approached us and asked if we could help him get a pair of sneakers. He was incredibly respectful, so we went back into the store and bought him not only shoes but also some clothing. What happened next completely overshadowed what had been a positive experience. When we checked out, the cashier (Operator #9088) carelessly tossed the gentleman's clothing into the bag as if it were trash. I politely asked if she could fold the clothes instead of just throwing them in. Her response was shocking. She took the clothing back out of the bag, threw it toward me, and said, **"You fold them then. I don't fold clothes."** Caught off guard, I simply replied, "Ma'am, you can clearly see what we're trying to do here." Her response? **"Yeah, whatever."** I have rarely encountered such unnecessary disrespect from someone working in customer service. We were trying to do something kind for another human being, and instead we were met with rudeness and complete indifference. The only reason I didn't ask for a refund was because the gentleman genuinely needed the items we had purchased for him. Otherwise, I would have walked away from the transaction. If this employee's behavior reflects Goodwill's standards, then there is a serious need for better customer service training. Every customer deserves to be treated with respect, and certainly someone receiving help should not have their belongings handled with such disregard. This experience left a lasting negative impression. Unfortunately, because of how we were treated, I will not be returning to this Goodwill, and it has made me think twice about shopping at Goodwill stores in general. Goodwill, no how about IllWill!