DO NOT USE THEM!!!! Ordered in April, received the dispenser, and we have had 1 out of 7 water deliveries - all others? No show, no call!!! Service reps are always sorry, and state the are "re-working the routes" - for 3 months??? The Routing Manager should be FIRED! After we cancelled the Service, they have now missed 3 more appointments to pick up the dry and dusty dispenser and bottles... read more

Alhambra Water - 6 no shows for water delivery - and now the 3rd no show to pick up after we cancelled! How do they remain in business??? - Water Delivery Near Me - Vallejo, California

After a year of late/missed deliveries, we give up. Evidently they cannot keep delivery drivers, and miss service very frequently.

I'd give it zero stars if I could. This is the worst water service EVER, worst customer service. They get deliveries wrong, they don't care, they bill you extra. Completely and utterly incompetent, terrible service. AVOID THIS. read more

They don't even deserve one star The driver came to property. I saw him at corner. he then drove off and did not deliver. Called company only for them to tell me he has until 5 to deliver. he never showed up. The worse service ever read more

HORRIBLE HORRIBLE service. Dont even consider using this service. First delivery OK, then unreliable delivery, poor communication, broken promises. Quit after 6 weeks. Now, cant get them to come pick up the empties. Surprised they are still in business. Wont last long. read more

This is really as bad as every other review here says. I didn't read this before I started service and that was a big mistake. They never delivered the first order! 30 minute hold just to cancel! Never again!! read more

I have been using Alhambra water since the 1990s. For years service was excellent but at this moment I am very frustrated. The driver did not show up for my last delivery and so today I am making my third call to get the undelivered water. Every time I call I am on hold for well over 15 minutes. The agent, when finally available, is very nice, but that doesn't get it when I still don't end up receiving my delivery! read more

This is the 5th time a bottle has leaked, and this time it's half a bottle gone somewhere under our kitchen floor. The floor is wooden flooring tiles and the only thing keeping this section from due to water damage buckling is the weight of the other water bottles. We've had leaks. We've had missed deliveries. We've had one bottle left when we asked for three. We are so tired of this company. Is there a good professional company that delivers on the SF Peninsula? read more

Business day #6 since my scheduled water delivery and day #6 I got notified "sorry we aren't going to make it". Used to be a great company now no answers and run around has me looking elsewhere read more

Someone at the company must have won the lottery because they certainly don't need to sell water. Rather they bill for the dispenser and 'no show' each and every time a delivery is scheduled to bring our office water. Alhambra used to be a reputable company, but no more. read more

We were customers of Sparkletts in Southern California for many years and rarely did we have an issue. Our experience so far here in Northern California, however, has been ridiculous. While the delivery of our cooler and first 2 bottles was on time, our scheduled delivery (supposed to be on Thursdays) starting 5/16 was suddenly changed to Fridays. Calling Customer Service (who, as others have said, are very nice) is a waste of time. Driver never delivered on 5/16 but did put in a delivery ticket that says he did, and even better - said he picked up 3 bottles from us when we only had 2 on hand from our original delivery! Customer Service said they are scheduled to deliver today (5/17), but logging onto their website shows that we aren't scheduled for a delivery until 5/31. In a nutshell, their service here is horrible so far. Update 05/17: To my pleasant surprise, the delivery scheduled for 5/17 arrived so appears that calling customer service does help. Have updated my review to three stars, and will see how the next few scheduled deliveries go. Thanks Debra H for following up..very much appreciated! read more

I've been over charged for delivery's I never recovered and when I called customer service , they said my account was suspended and I had to make the full payment of 127$ for water I never received. Someone please contact me ASAP. I'm super bummed ! I called to cancel service and make sure the driver would pick up our empty's. Glad I was home because even after canceling and customer service agent promised me with a verification code that she'd talked to said driver on route , the driver still attempted to make a delivery. Now how long does it really take to get my bottle refund back because she also told me as soon as the driver scanned the bottles I'd be refunded and that didn't happen. read more

I have been a long term happy customer of Alhambra water delivery but not anymore and I will never recommend this company to anyone. The service has been beyond bad. I am moving and trying to get them to pick up my unit and empty bottles for the last month. They have scheduled probably 6 pickups where no one shows up. I've even talked to supervisors and it's been escalated- doesn't matter. It's all sitting on my porch. It's unbelievable. read more

Horrible!! No one answers emails or phone calls. I have 14 empty bottles and no water. Cancelling service!! Unbelievably bad. Do NOT use this company which is apparently owned by Primo / Water.com. I've been sent in circles with no answers. read more

I've been trying to avoid writing this review for 2 years, when I first got this service. My experience then is identical to what's happening now, so to save me from writing it twice, this applies to my initial drop off in 2019. I've been in my office for 2 yrs and now have to move due to COVID. Getting them to pick this cooler and 12 bottles up (12 because they leave them despite my repeated requests not to), today is the THIRD no show to pick it up. I was scheduled for last week. I sat in the office that I can't work from all day waiting. I emailed, they tried to reschedule for 2 weeks away-but my lease ends this week. I tell them and they bump it to yesterday. I explained that I am coming specifically for this and can I have a window so I can plan. She offered 8-1 or 1-5. I took 1-5. I get here at noon and at 12:30 ran a quick errand leaving a note on the door saying I'd be back by 1. I'm back at 12:45. The note was gone. No one called. No email. 4:45 I call and the kind woman on the phone tells me they only said they couldn't access the building. It is a large public building. This was now the 2nd time and 12 hours wasted waiting for this. She promptly reschedules for today and sent an email to the route manager asking to make sure they come today and we set a window of 10 and 2. At 1:30 today I called because I do not have a high level of confidence in them at this point and the, again, lovely woman I spoke with informs me that requests for specific times are only honored if the driver is in the area. I have now wasted 2 full days on this. They still have not shown up. This is the third time. Our call got disconnected when she tried to call the route manager and I assumed she'd call me back, as we confirmed my number and I do not have a 15 minute wait to speak with me, as they do. Two days worth of work I didn't have and moving that didn't get done. The one thing I will add about how this relationship started was that they jerked me around for more than a week and then when I went to cancel I got a guy that said "If I can get it there tomorrow will you stay?". I was opening an office and it would have taken more time I didn't have to find someone else so I said yes. And it was there the next day. This company is a nightmare to work with. They do not respond quickly to emails (not even within 48 hours), they will leave you with water bottles when you ask them not to (and charge you for them) and then waste your time when you're trying to cancel. At this point I have ZERO confidence that they will pick this up. And I requested this weeks ago. Update: I've had 2 people reach out to me. One was an email from the driver who essentially blamed me for not being available (outside of the times I was told). The others were here by Phelisha. The last interaction was apologizing stating that this experience is not customary. When I referenced the reviews which suggest it is quite customary, Phelisha's response was, "We acknowledge our failures and take ownership of that." Taking ownership is not blaming the customer for not being available outside of the time they were given, multiple times and it is not saying in one breath this isn't customary and in the next saying you take ownership. Bottom line, if you use Alhambra this is what you can expect. read more

Alhambra used to be a great water delivery service. Reliable and affordable (even if a bit opaque in their billing). Sadly, that's no more. They are called PIMO today and I hardly ever get deliveries on schedule. That wouldn't be such a pain if they didn't send out their robocalls and emails telling me that the delivery will be tomorrow. Which then doesn't happen. I kept calling and they kept telling me: tomorrow. Which then doesn't happen. Last time, in addition to all this annoyance, the customer rep was very snappy and I've had it. I'm going to cancel their horrible 'service'. There are other better rated services out there. read more

Absolutely the worst customer service ever! I am the store manager of a large corporate account for Alhambra and I am at my wits end with this company! I have had to make several calls over the last month to get them to pick up a ton of empty bottles, drop off new bottles and replace our water container as it does not dispense hot water as it should! Additionally to beg them to stop dropping off our water outside of buisness hours! We pay a TON of money as a corporation and I should not have to beg them to come complete a service they are being paid to do! I lastly contacted the customer service department a week ago and was answered with "oh you're probably calling about your missed deliveries" Of course! And if you already know that, why haven't you fixed it yet?? I was the. Assured this would get escalated to the RVP and would receive a call within 2 days. 5 days later still no call! If you are considering using this company PLEASE look elsewhere as they have the WORST customer service and follow up! My hope is that Someone from corporate will read this and finally resolve this matter so I can stop having call every week! read more

These bottles are still sitting in front of my house after several phone calls. I canceled service on 12/6/18. They are holding on to my deposit. Why would they botch this up further? read more

Alhambra Water - Water Delivery Near Me - Vallejo, California

Water delivery is nonexistent. We have not had a water delivery in a month. I have requested special deliveries online, called and requested a special delivery and have received no water. I had the same problem in June and was promised better delivery. There have got to be better water services! read more

Since Primo took over Alhambra I not had any water delivery in weeks I'm done with Primo/Alhambra

I set up a new water service with Primo Water (Alhambra) a full month ago and each day my account online says that I will be getting my delivery tomorrow, and it *never* shows up. Each and every day it says it's out for delivery and it's just never arrived. I've tried calling and emailing customer service, the sales rep who set up my account, the local office, and calling the general customer service line to no avail. No emails to the customer service representative or general support get any response whatsoever. This is appalling and feels like a total scam. Recommend finding an alternative source for water delivery. read more

Completely unreliable water delivery! DO NOT USE! They must not pay their drivers enough to maintain them as the drivers regularly quit, don't show up, nor to they give any warning when they cannot provide a delivery. They left several hundred customers,5(3 elderly, the handicap, or families with out water and due to failure to deliver the bottled water we rely on. They cannot event pretend to know how to fix their delivery issues. Only 1 800 number for customer support, in Florida...and they have no clue why deliveries in the field are not occurring, read more

We have the service for a couple of years and then last month, no service, no communication. Their site went dead for a couple of weeks. Cancelled their service. Scheduled for them to pick up my empty bottles. They have been sitting outside for weeks now. Every time when I'm lucky enough to get someone to speak to, I get a different date. They won't even give me a location where I can drop off the bottles. Not sure what the hell is going on over there but they've only solidify my reasons for cancelling their service. read more

Like everyone else here... they haven't delivered water in a month already. About to cancel and move to another company.

Our Pleasant Hill office has been an Alhambra customer for longer than I've worked here (4 years), but that's about to change. As cited in many other reviews, their service is terrible. I don't know whether it's because of the driver, management or COVID, but for the past year+ they never pick up and deliver when promised and don't offer any explanation or apology. Today's missed delivery was the last straw. I'm awarding them one more star than they currently deserve because they used to be a good vendor. read more

I haven't received my water deliver in months. NO ONE answers the phone or calls back. There's no way to cancel my account online. Their service is non-existent. Alhambra is a nightmare. read more

Do not sign up for this water service at Costco. We have not had a delivery offer two weeks. We have ten empty water bottles sitting on our porch. No return calls. Customer service told us they would be out tomorrow and they have said this multiple times nothing. Horrible horrible. Costco should be ashamed for allowing them in their stores. read more

We have been a customer of Alhambra Water for many years (even before I was hired at my job 3 years ago), and there have always been kinks and issues, but we've pulled through and always valued their service. However, at this time it is inexcusable. We usually have an overlap, so I can fortunately say that whenever we are on or near our last bottle, we get a delivery and are able to hand off our empties for a few gallons of fresh, clean drinking water. However, we have not had a delivery at my job for 6 weeks! I couldn't believe it. Plenty of my coworkers have contacted Alhambra, and each and every time we were assured that our location would be on the driver's route. We then place the empty bottles outside, and see them still there, sitting empty the next day. It got to the point where they assured us we would get an emergency delivery, as it was too late to be added to the current drivers route. They couldn't explain, however, why there was a failure for our delivery. For weeks now we have had to purchase water at the store, and bring water from home because of this major inconvenience and extreme unprofessionalism. Our delivery dates have passed, including the "emergency" ones, and even our regularly scheduled ones! As if it couldn't get any worse, the last straw was when we called to again question why we haven't received our delivery after continued promises: could you believe the call center representative was laughing? I guess it was so easy for her to do through her continued lack of consideration and sarcasm (working in Texas, she admittedly did not care for California residents. I wish I caught her name). She even refused a request to transfer and speak to her supervisor. This was one of the most disrespectful phone conversations we've ever had, and yet again there was no resolution. I write this to foreworn others of the callous disrespect this company has for its customers. We will be terminating our relationship with this company effective immediately. Hopefully that phone call will not mete us with the same disregard as that of the most recent one. read more

The driver that services the area of Burlingame is a complete incompetent douche. He deserves -20 stars. He would find ways to charge us far more than the norm--I found out that they get paid more for these little extra things, things he would add to our charges. Prior to this butt-nugget of a delivery douche, we had an incredibly awesome delivery guy. The rep who services South San Francisco is AWESOME. We were his happy customers for a few years. Unfortunately, if you are outside SSF, you too may get someone just as lame as the guy who dropped off our water until recently. Yeah, we had to cancel our service because of him. read more

Horrible. I have REPEATEDLY asked to be contacted by the local driver as every week my order mysteriously gets rescheduled or doesn't arrive altogether. It's like they are TRYING to be bad at their service. I call almost every week but they cannot seem to get my delivery correct. As a result I will be cancelling and searching for yet another water company that actually cares about their customer base and doing a good job!!! DO NOT USE ALHAMBRA!!!! read more

Worst customer experience I've ever had! My first delivery came on time early in the AM (the only positive experience so far). However, I ordered glass bottles for a reason. I don't like my water touching plastic and the delivery guy poked the plastic thing right through the bottle, resulting in a small piece of plastic going into my 5 gallon bottle of water which is impossible to remove until the whole bottle is out of water! Second delivery was a nightmare. I called multiple times on the delivery date to get an ETA. No one was able to let me know when they were coming. Rep said they texted the driver and the driver would contact me, but no one ever did. Delivery is supposed to be between 8-5. At 5, no delivery arrives, and I called for the fourth time that day and they told me the delivery was canceled (for some unknown reason)! Who cancels a delivery and doesn't even let the customer know or explain why it was canceled?! They came days after the original delivery date to pick up the water dispenser I rented and wanted to return on the first day of receiving it after complaining about a weird taste coming from it. The rep on the phone said they would be delivering water when they came to pick up the dispenser. The dispenser was picked up but no water was delivered as promised. I've called their customer support line a handful of times, even spoke to a manager once, and have received nothing but horrible customer service. I can't even get a refund for the water dispenser I called to return on the first day and my bottle deposits because they only give account credit. Save your time and energy and go with another company. UPDATE: Now I am getting charged for water I never received. This is ridiculous! read more

Pros When water does actually arrive it's clean and drinkable (like nearly all bottled water is). That's it. No other pros. Cons It's constantly late (if it arrives at all). When it's late it might be 6 weeks to two months late. They still charge you for the deliveries that they didn't actually make. When you ask for a refund for the water that you were billed for but did not receive they tell you "I'm sorry but my system isn't set up to allow that." Excuse me, what? They don't transfer you to someone that can help you. They don't fix the problem after promising to multiple times. They drive our office staff nuts and waste their time. Oh, and the delivery guy we have is rude. Drink tap water before paying for this terrible service. read more

Just canceled my services with Alhambra as the quality of service decreases substantially since 2018. Calling customer to fix my account regarding discrepancies charges to my account or cooler issues, a request is submitted to the branch manager and no action is taken. After the third call I will get my call transferred to a supervisor and will be able to reimburse my account. If a supervisor is able to process my reimbursement, what is the point of sending an email to the branch manager who definitely doesn't care about their customers. Overall, company need to work on their customers support and branch offices need to step it up as their customers support team is getting the heat for the regional manager mistake. Been with Alhambra since 2012 and it is sad to leave them but calling them twice a month since last year is not acceptable and waste of my time. read more

I'm currently sitting on hold - about 50 minutes on the hold so far - waiting to ask why we were charged for last month's order. I called last month to say our order had been dropped out on the street before we were open and never received. I was told we would get a redelivery and a call from a manager. I received no redeliver, no call, but I did get a receipt for that "service" today. This is an example of an experience I have had repeatedly with this company. This is the norm, not the exception. It was pretty unreliable pre-covid, and only worse since. read more

I've been a customer since last year and I don't usually post a review. I thought they were just an OK company, yes they miss my water service a few times (maybe more than 5x already) and I did not complain. I just called customer service to remind them and replenish our water. But today was very frustrating. Today is my scheduled water replenishment and we live in an upstairs apartment. I was curious why my water didn't arrive even if I see the delivery truch pull over our apartment bldg. the water bottles were still outside my door. They usually know where to leave it and no problem. But today, they left the water in front of my garage door DOWNSTAIRS of our apartment in the middle of the day when it's too hot! I wouldn't realize if I didn't pass by to throw our garbage. I was so mad because I have to carry two heavy bottles alone! My husband don't live with us because he's currently deployed to another state. I hope this won't happen again because right now, I'm thinking of getting our water delivery somewhere else. read more

Update: I was immediately contacted by Alhambra as you can see in the response. We are currently working together to resolve this issue. I have been told that my collections account has been removed & im awaiting a document for my records. I have also been informed that I have a $48 check as part of my reimbursement. I'm still waiting to see if I can get back the remaining $125.00 that I paid to the collection company. Fingers crossed I'll update again, once completely resolved. read more

Absolutely HORRIBLE customer service! It took Three months for them to switch out my cooler. Then they didn't install and now my water doesn't come out cold. Called customer service and they are no help at all! They can't give out the phone numbers for the route managers who they say will handle your problems. All they can do is send an email to have them call you. Then you wait weeks for a call but NEVER get one!. I wish there was a different water delivery service in my area. If you know of one please let me know! Alhambra sucks!!! read more

I signed up with Alhambra Water in July. My 1st delivery was on July 13th and assumed my next would be in 2 weeks on Monday July 27th.....wrong! I was out of water and contacted CS, they had driver text me. Driver texted back and told me there was rerouting and my new delivery day was Tuesdays. I explained that I was out of water he said he would deliver my water and also give me a third bottle for my trouble. Well I found out the hard way it wasn't free (3rd bottle) when I tried to return it twice, well I got a refill I didn't order or want. My bill went from $35 to $45. Called CS talked to 2 different reps and both stated they couldn't help me with a $10 refund on a 3rd bottle that I didn't order and that I should have left a not for the driver (didn't know). I didn't have any choice but to cancel and not deal with this company that don't put their customers first. I spoke with retension and explained why and she stated that on my next delivery date NO WATER would be delivered and empty bottle pick up on 11/03. Well, I just happened to be home and driver tried to leave 2 bottles of water ( I would had to pay more). I told him I cancelled, he took the full bottles back and picked up the empties which I didn't leave outside. So happy I don't have to deal with them anymore! P.S. I can get 5 gallons at the water store for $2, so, I can get 4 five gallon bottles for $8 which equals one of your five gallon bottle. read more

In the last 3 months we've received 2 of our every-other-week orders (should be 7). We keep calling in the day the water should arrive and we keep being told our delivery date was pushed forward. They didn't call or warn us in anyway. We expect water and find out they're not delivering, again. Phone service has been 50/50 on someone attempting to be helpful and someone hanging up on us because we want to speak to someone that can sort this out. read more

Should've read the reviews BEFORE I signed up with Alhambra Water. Like one person said " the water is great, but the service is awful" !! Man we're they ever right ! Last delivery was "supposed" to be the day before Thanksgiving, Wed. Nov. 22, 2023. In fact I added an additional 10 jugs to my order. NO SHOW, NO CALL ...come this past Monday I just found this out and called..."Oh yes, they will be out today with your order"...had one of my staff stay 3 hours OT to wait for the order, but......guess what ? NOPE, they didn't show up again. Now Tuesday morning rolls around and I called again, "Oh yes, they will deliver it today"....you guessed it this time...Heck NO, no one again showed up....this morning I called again for the 4th time...."Oh yes, we're short handed in this area"...which I already knew that from last Wednesday. I told the person I was speaking to that IF it's NOT delivered TODAY, I AM CANCELLING !! Let's just say I have no confidience they will show up today, so I'm already searching for a new company. GREAT tasting water, HORRIBLE customer service !!! "0" STARS !!!!!!!!!!!!!! read more