I recently went to Fast Pace Health in Lawrenceburg trying to continue care for my spine issues,…read moreincluding degenerative disc disease and chronic nerve pain. I'm already under a neurosurgeon and have been stable on non-opioid medications that actually work for me. Based on how your services are advertised, I came in hoping to set up long-term care and use you as my primary care for pain management. That was not my experience at all. During my visit, I left feeling dismissed. More than that, I felt like I was being viewed as a drug addict instead of a patient in pain. That was extremely hard to process. I am 32 years old with three young kids, and I have never used drugs recreationally. Avoiding opioid dependence has been a priority for me. I only turned to THCa after my spinal condition became severe, as a way to manage pain and be able to function in my daily life. My goal has always been stability and responsible treatment, not misuse. There is a real difference between recreational use and medically driven use. From a medical standpoint, cannabis and hemp-derived compounds are being studied and used more for chronic pain, especially nerve-related pain. I understand the research is still growing, but it is enough that many patients are turning to it as an alternative to opioids or more invasive treatments. What is difficult to understand is why cannabis is often immediately treated the same as high-risk or illicit substances, without any consideration of context, medical history, or intent. That kind of blanket thinking ignores the reality that patients are using it very differently, often as a way to avoid far more dangerous or addictive paths. I also understand the reality of the area we live in. Lawrenceburg and the surrounding region have struggled with drug issues, and I am aware of that. But that does not mean every patient should be treated like they are part of that problem. Being in this area should not automatically mean being viewed through that lens, especially when there is a documented medical history and an established treatment plan in place. I understand clinics have policies and regulations, but the way this was handled felt very rigid and dismissive of my actual medical situation. It came across more like policy, stigma, or personal bias than a balanced, evidence-based approach. When that happens, patients end up feeling judged or turned away instead of cared for, and that can be harmful, especially for people dealing with chronic conditions. Healthcare should be based on patient care, real understanding, and evolving medical knowledge, not assumptions. A one-size-fits-all stance on THC without considering a patient's documented conditions and specialist involvement oversimplifies complex situations. I also believe Tennessee has an opportunity to do better in this area. There is growing support for ideas like #potforpotholes, where medical use is taken seriously and recreational use is structured in a way that gives back to the community. Creating clearer pathways for legitimate medical use, like accessible programs or cards, could help patients get proper care without stigma while also benefiting the state. Lastly, professionalism matters. Patients deserve to be heard, especially when they are still speaking and trying to explain their situation. Walking out of the room while I was still talking was dismissive and not okay. That kind of behavior breaks trust. If Fast Pace Health wants to be seen as a true primary care provider, there needs to be more listening, policy changes that help the patient instead of only the clinic, more understanding, and more willingness to look at the full picture of a patient's health. I hope future patients are treated with more respect, compassion, and a willingness to actually listen.

Gréât expérience. Called to find out if they could see me. They texted me a link to do all my…read morepaperwork. I drove there. Called to let them know I was in driveway. Waited for triage nurse to call me in the comfort of my car. Triage nurse asked me questions over phone then asked me to come in. Did the usual blood pressure/ weight/ heart stats. Moved me to next room and saw doc within 15 minutes. Ordered antibiotics and within 30 minutes was able to pick them up. Very smooth process. Loved it. It was also nice that they were open late during the week.

Dr. Puri is great. I love her personality and the time she takes to get to know her patients. She…read moremade a recommendation on a pharmacy instead of my typical, my medicine was filled in 10 minutes. Great experience with Dr. Puri and her office staff.

This is my wife's favorite walk-in clinic. There is rarely more than one or two patients ahead of…read moreher. She can show up without an appointment, and still see the doctor within about 15 minutes. The Dr. Puri is a medical doctor from India. I think she was previously an emergency room doctor at Huntsville Hospital. There are a couple of newspaper articles, framed on the waiting room wall, which tell her story. They do not accept checks, but accept most insurances and credit cards.

Urgent Team is consistently the fastest and best urgent care in town! I have been to this location…read moreseveral times, and have taken my child, and we have always received prompt and courteous care. The facility is clean and well lit. Sign in at the kiosk is easy, and I've always been called back quickly. The nurse practitioner even told me to call back if I wasn't feeling better in a couple of days. In the past, they have called to follow up on my care. I would highly recommend this urgent care--and they also see children!

Staff always friendly and efficient. Our family have used this Urgent Care for the past 2 years and…read morewould highly recommend Courtney Hood and her staff.

I walked in to find no one in the lobby, but there's a kiosk at the door, which I started to use…read more It was very simple and took a picture of my drivers license and insurance cards. I was easily able to enter all of my information until it got to the part where you choose a time to see a physician and that's where the machine would freeze. I took videos of this because I was showing my wife to see if she thought I was doing something wrong. I then click the button talk to a live person and gave my phone number and no one ever called back. But I did receive a text message saying that I could login to the patient portal and when trying to log in to the patient portal, it asked me to use my phone number as a verification, and it said there was no record of me. I've got a screenshot of that too. So after driving there with something in my eye, I had to leave and go somewhere else. Giant waste of my time. This happened on 11/20/2025 between 6:10-6:25. I tried it over and over and could not get it to work.

Mainstreet recorded my intermittent heart arythmia which I have been trying to capture for years…read more At last I can get the treatment I need. Also love the notification system that allows the patient to wait at home for his turn instead of the waiting room. Friendly people.

I was visiting from out of town & felt super sick on New Year's Eve. This clinic saw me quickly &…read moreaccurately diagnosed me with strep. Had me out the door in under an hour. All the staff were courteous & friendly, even on a holiday- which is particularly impressive. Very thankful for their quick, kind expertise.

I have a complicated medical history and current issues and I receive most of my care at Vanderbilt…read moreUniversity in Nashville. I moved to Albertville a few months ago and was understandably nervous about finding a local family practitioner and discovering this was an urgent care I never expected to return but I could not be more delighted with Doctors Medcare! I've been twice now and saw Dr Bayer who was thorough, knowledgeable and CARING! We spent quite a while discussing treatment options for different issues. He ordered a bone scan and within days had me on medication to regrow bones. Today I went on a Sunday, was seen by Audrey a NP who was every bit as professional and caring! I haven't had a decent family practice supporting me for years and finding Doctors Medcare is a dream come true.

THEY'RE GIVING OUT POSITIVE COVID TEST TO BLACK PEOPLE. Do not go here. I tested positive for Covid…read morehere (which I knew was BS since I had been quarentine for two weeks during the snow storm). Even when I ask if the rapid test could be false, my doctor said it's mostly like not and I have COVID-19. So I went to a Walgreens the next day and my test was negative and then I did two other spots and the rest turned out negative. Med Plus also tested my white roommate who I'm around constantly and he was negative. The rooms are disgusting. And they made us wait in this me. Never go here!

My visit went really well. I felt bad and was concerned that I might have Covid. They administered…read morethe test without me having to get out of my car. They also gave me a shot and wrote a prescription based on my symptoms. The whole process took less than 30 minutes. I recovered quickly and I couldn't be more pleased with the process and the results. I got confirmation within an hour that I was Covid negative. This relieved a lot of stress and by following the doctor's recommendations and treatment I got better really quickly.

For the last week I've had a very painful ear infection, the first visit was decent, the lady's…read morethere were very kind and gentle since they knew the kind of pain I was in, however, my second visit was horrible. Like painful! The man who was looking into my ear pulled my ear which hurt so bad! Then he put the otoscope very deep and far down into my infected ear. I was in tears for a while after that. He knew how bad I was hurting, since I labeled my pain to him ranging from 8-10 every second of the day. He could also see the expression on my face. This is unacceptable.

From the moment I arrived at the Vanderbilt Spring Hill Clinic, I was greeted by a very friendly…read morefront desk staff member, Melissa, who made check-in quick and easy. I waited only about five minutes to be seen, which is outstanding for a walk-in clinic. My nurses, Dawn and Whitney, were amazing - both kind and extremely helpful. I was seen by Nurse Practitioner Shavonne Ortiz, who was exceptional. She was professional, attentive, and genuinely caring. She listened carefully to my concerns and addressed each one thoroughly. Overall, I couldn't be happier with the medical care I received. The entire experience, from start to finish, was excellent.

Where to begin,Melanie has always been there for me. Not only is she a wonderful Dr, yes I said and…read moreI mean Dr. She's got a heart of gold, and treats every patient like family. When she walks in the room, she's always got a smile You never ever know if she's having a bad day,because of her bright smile. If you're blessed with Melanie as your Dr then,you are truly blessed, with a friend and confident too.

I have used Melanie for several years. I love the fact that she doesn't over book and you never…read morefeel rushed. She also has a great staff too.

This is easily one of the worst clinics I have ever visited. Both the administrative and medical…read morestaff are completely unprofessional. They handle blood work reports very poorly, taking a full week to provide results without taking any accountability or offering explanations for the delay. The operations manager was equally unhelpful despite multiple outreach attempts, and staff consistently ignore patient questions. I had a terrible experience here and strongly advise going to a primary care clinic instead

Terrible place! They are more interested in taking your money. When I asked to redirect another…read morepharmacy they told me it could take up to 3 hrs when I was feeling so sick and needed asap. The nurse said she would call me to let me know when the dtr called the Rx in but she never called. My daughter should have gotten an uninsured discount but i stead they charged her the full amount.

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Physicians Urgent Care Franklin. Is there "zero" stars?…read more What happened to this group/office? They used to be so good, the dr's there were awesome. Now, all that looks to be long gone. I can chat gpt my own symptoms, thank you very much, and save $75 rather than have them do it. Not a huge confidence booster in their "expertise" when they say they have to put my symptoms in the system to see what it could be. Maybe, you can ask diagnostic type questions instead of "did you take any advil or tylenol?" The medical field has done way downhill if this is the future.