My family and I attended an event at this venue, and what should have been a fun, memorable…read moreexperience turned into one of the most upsetting and unprofessional situations we have ever dealt with. Moments before Silverstein was about to take the stage, a female employee aggressively confronted us without warning. There was no polite request, no conversation--just sudden hostility and yelling. The supposed "issue"? My six-year-old daughter was on my shoulders while we were standing OFF TO THE SIDE, near the handrail, purposely away from the center so we wouldn't block anyone. We had already watched three bands this way for over two hours without a single problem. No one around us ever complained--quite the opposite. Many people were excited to see a child enjoying her first concert and told us how awesome it was. People were smiling, cheering her on, and taking photos of how much fun she was having. When this employee stormed over and started yelling aggressively, several concertgoers immediately spoke up for us. They told her clearly that my daughter wasn't bothering anyone, wasn't blocking anyone's view, and was just a little kid enjoying the moment. Instead of listening--or acting like a professional--the staff member told these guests to mind their fing business*, loudly and aggressively, right in front of my daughter. My daughter burst into tears instantly. She was terrified and confused and kept saying she didn't understand what she did wrong. This altercation absolutely devastated her, and no six-year-old should ever be treated like that at what should have been a joyful experience. We supported the venue fully--we bought tickets, we purchased food and drinks, and we even paid to have our jackets stored in their cubbies. Despite all that, we were treated with nothing but disrespect and hostility. After being forced to leave the show entirely, I spoke to the young woman at the front desk. She told me directly that this has never been an issue in the past. When I asked to speak with someone in charge, they sent the exact same female security employee who had yelled at us. She walked up smiling--as if she was proud of the altercation or pleased with herself for causing such distress. It was disturbing and completely inappropriate. I later spoke with the General Manager hoping there would finally be some accountability. Instead, he acted as if he didn't believe what happened. He even stated that it was "impossible to post rules or regulations for their events--they just deal with problems as they happen." That attitude alone demonstrates the lack of structure, consistency, or professionalism at this venue. Despite multiple witnesses trying to defend us earlier, he dismissed nearly everything. In the end, he simply pushed a refund at us like that would somehow erase the harm done. A refund does NOT fix this. A refund does NOT erase my daughter's fear and heartbreak. A refund does NOT change the unprofessional, hostile behavior of the staff. In a blind effort to find answers--knowing full well the band was not responsible for the venue's actions--we contacted the band's management. Shockingly, the band's manager responded to us before the venue ever did. That alone says everything about who actually cares about their fans. It says even more that other concertgoers showed more empathy, common sense, and integrity than the venue's own staff and management. I hope this review helps other families understand the type of treatment they may face here. No child should ever leave their first concert crying because of a staff member's deliberate hostility. If the venue cannot handle enforcing rules respectfully, cannot create a safe and welcoming environment for all ages as they advertise, and cannot treat paying customers with basic human decency, then something is seriously wrong with how they operate.

My wife bought me tickets for my birthday to see Five for Fighting and Vertical Horizon as it's…read moreopener! Wow! Both were excellent acts and really close to us! Awesome shows! Very personal. Never been in the pit before. I'm an old dog and we stood for four hours watching and the wait before the show. Tuff but worth the closeness. I'm renting a chair next time if available. My feet were numb afterwards. Please see my video I posted to see how close and awesome the view was! Touching! A very nice and safe place I'll return to!

Nope! Waste of time even for concerts. ""Doors open at 7" it's 8 and the opening band still hasn't…read moreopened yet. Seriously I want a refund for wasting my time. Opening time for bands is just a suggestion. If you're one of the people moving from California, Oregon, Washington, Nevada , DO NOT waste your time. This place is trash. The shitty part is that I can't get a refund for the band I wanted to see.

My friend bought two tickets and couldn't make it to town. I purchased them from him and had…read morepictures of his ID card and card used to purchase them to enter the show. Thomas at the door wouldn't let my friend and I in. Said physical cards are required for entry. I understand that but after my friend messaged Neurolux on Instagram and they said it wouldn't be an issue and talk to Allen if there's issues.... this is a bit confusing as it's conflicting information.... Wouldn't recommend this business.

The non profit status for Boise parks and rec makes the beer cider pretzels and music that much…read morebetter!

Went to a concert last night and thought this place was nice and clean and seemed like a good…read morevenue. Started a tab where they don't keep your credit card and they have a sign that states that they charge 20% to it if you don't close out. I was ok with the 20% charge since I would probably leave that amount for a tip anyway and almost didn't close out and just leave. I did decide to go to the bar and close out and found out that there were bogus charges on my tab for a drink that we didn't have and for ear plugs we didn't have as well. When I pointed this out to the bartender, she knew exactly which items were not mine and removed them without me pointing them out. This tells me that she knew which charges were bogus and I consider this fraud and theft. No matter how nice it is, I can't go to a place that I can't trust.

Haven't been in for a couple months. I was working on my client across the street and needed an…read moreafternoon caffeinated beverage. So I made my way in for a famous Chai breve. I will put my words in concrete to let everyone know that this coffee joint has the best Chai and staff, hands down! You can't compete with this shop. They are always on point. Thank you to the two baristas working last Saturday afternoon(7.25). The both of them took such good care of me. They were kind about getting me a non communal lid and straw. I have to be so careful with germs and my new kidney. No hesitation, they provided me what I needed to be safe. Your kindness speaks volumes! And I appreciate you so much for it! I look forward to another chai breve soon! Especially with Fall coming up. That Chai is going to hit different! It's going to be so great!

Boise, Id. We needed coffee and walked here from our B&B…read more It was a busy Tuesday morning and I had to wait awhile to place my order to a decidedly grumpy young lady. Our Lattes came fairly quick, maybe 15 minutes at the most. The latte art was exquisitely applied. The latte itself was served in a large ceramic cup. I ordered and paid for an extra shot in each but I'm pretty sure by the weak taste I did not get them. I wasn't watching, I just trusted them. We also ordered two House Granola + Yogurt Bowls that took awhile to come out. They were very different from the standard and usual. There was no fresh fruit or berries but instead a cherry compote. Also added was some almond butter, honey, and a bit of cinnamon. Thrown on top were some chia seeds. The granola was sparse and of no added taste, but perhaps a bit of texture. Although not what I expected the resulting concoction tasted very good, even though my wife didn't find it as appealing. The portion size is huge. I would order this again without remorse. The ambiance is of a very busy and active hub of diverse groups. The audible level of many many conversations was party like.

Pengilly's Saloon is, without a doubt, a Boise treasure. Located in the heart of the Old Boise…read moreHistoric District, walking through the doors truly feels like taking a step back in time. It is no wonder Esquire Magazine once called this spot "the one true classic in Boise." The atmosphere is steeped in history, featuring a stunning 114-year-old hardwood Brunswick bar and a beautiful turn-of-the-century National Cash Register. From the vintage cigarette machine by the door to the classic pool table, every corner of the saloon radiates character and charm. The history here is fascinating--it originally served as a grocery store before transitioning into the Stockman's Pastime Bar in the 70s, eventually becoming the Pengilly's we know and love in 1976. That legacy is felt in the soul of the building. The service is consistently excellent. The staff is always friendly and welcoming, making every visit a great experience. Whether I'm ordering a Sex on the Beach or sticking to a Shirley Temple when I'm the designated driver, the drinks are always spot on. My fiancé usually goes for a double Jack and Coke, and we always have a fantastic time soaking in the live music performed by talented local artists. If you are looking for an authentic, historic, and lively spot in Boise with a warm atmosphere and great vibes, Pengilly's Saloon is the place to be. We can't recommend it enough!

Ambiance of this place was fantastic. At first we were hesitant as we didn't know what the crowd…read morewould look like. Come to find out, it's all ages! The band that played was amazing and the servers were great at checking up on us for drinks. Lovely place to meet people and dance with live music. Would definitely return if I come back to visit Boise in the future.

Just keeps impressing me. Pretty rocking space to see some stellar bands. Sounds is sometimes hard…read moreto hear lyrically but I am sure that is intentional to get you up out of your seats to boogie! Annnnd since I know most lyrics of the bands I see, it is karaoke for me which is okie dokie. Getting there early-ish and finding a seat really helps. Having a home base to put your things, sit when you want and to set your water... I mean beer down is key. You can boogie harder.

We purchased tickets to see So Down, the DJ, through the artist's page. There was nothing that…read moremade us think we were buying tickets for a completely different act. We drove 45 minutes to Boise, booked a hotel room, and planned our weekend around this show. One person in our group even used the rest of their vacation hours specifically so they could attend this concert. Because those were their remaining vacation hours, we chose this show over another concert the following week, assuming we'd at least get to see the artist we had planned for. When we arrived, we were completely confused. Instead of the electronic DJ So Down, there was band called So Down Boise playing. We actually stayed for a while because we thought maybe the DJ was still going to perform later. Eventually it became clear that the artist we had paid to see wasn't there at all. I understand that mistakes happen. But when a venue advertises or sells tickets for the wrong artist, the right thing to do is make it right. We didn't stay for the show because it wasn't the event we purchased tickets for, yet we were told we couldn't even get a refund. At that point, it wasn't about the $14 ticket. It was about the gas, the hotel, the time, and the vacation hours that were used for a concert that never happened. We put our home renovation projects on hold to make the trip. It doesn't sound like much but we literally had photos scheduled the following day for the sale of our home. Had we known the advertised artist wasn't actually performing, we would have skipped this event and gone to the show the following week instead. Instead, we ended up missing both. A simple apology and a refund would have gone a long way. Instead, we were left feeling like no one cared that we had spent our time and money on an event that wasn't what was advertised. That's incredibly disappointing and not how customers should be treated.

Decent all age small venue with great vibe, but if you're choosing between vip and general…read moreadmission, opt for the general admission. I bought vip tickets for me and my kid, which were supposed to include early entry and a poster of the event. When we arrived we were denied early entry. Apparently the headlining band had their own vip thing going and the house vip tickets didn't count for anything. We were told we had to wake outside like everyone else. We also didn't receive any poster as advertised. Payed $50 a tick and received the same experience as a $17 ticket. So if you find yourself here, go for the general admission tickets. You'll get the same experience and save yourself a chunk of change.

Love this place. There's arcade and pool, great music. The service is amazing and the people are…read moretoo.