absolutely do not use this granite place. After installation I noticed three long what appeared to…read morebe cracks in all three pieces Jacob swore it was only a vein but I had other granite people look at it as well as my contractor and it is definitely a crack he cussed me called me a liar and told me I was full of shit then after I told him to come and get it and I was stopping payment he offered to re-make all 3 pieces. Within 30 minutes he texted me back again and told me just to cancel the payment and that they were not going to redo it. Terrible customer service wish I had looked at the reviews ahead of time they are terrible.

Never, never, never use this company. Prices are good but quality of work is terrible. My cook…read moretop is scratched and installed crocked! The holes at my sink and in island top were too big so my contractor had to fix them!!! If I could give them a negative rating I would. Had told me to call so they could come back and seal quartzite and marble again. That was in September!!! Need I say more? Aleeta Gent

This is a fairly new company. We had our kitchen countertops installed through them in April and…read moreMay. Jessica is an excellent receptionist and truly does try to fix problems and setbacks. Their selection of quartz and marble is good. The worker that drew up the initial template did not do an accurate job and did not account for outlet height. We should have been informed that we would first need to remove the window sill trim and move the outlets in order to allow for the backsplash. The company outsources its work. The installers arrived at 8:30 pm instead of 2:00 pm. They could not finish the installation since the outlets and trim were in the way. Nothing was sealed. The dishwasher was not attached to the countertop. They left at 12:30 am. My husband had to move the remaining quartz left in front of the house downstairs. I cleaned up under the sinks. We were all exhausted. We hired a handyman to fix the windowsill and outlets. The installers wanted to charge an additional $250 to return and finish the job. Jessica helped with this and had a company member finish the task. He used the wrong sealer and chipped the side trim. He did come back a second time to use the correct sealer. Jessica again helped with this. Our handyman came to install the new trim. He was not happy with their installation. He noted the following errors: outside GFI cover had been broken and electrical outlet ruined due to first installers carelessness, bad seam on sink installation, drilled too large a hole for faucet, dishwasher had to be attached using epoxy and trim was chipped off. Handyman fixes and supplies ran me an additional $300. The countertops are a huge improvement in what was there before. Jessica is an exceptional receptionist. It's a new company and I hope that they will have their own installation team. Outsourcing work doesn't always work out for a company's reputation. For my part, I should have rescheduled the first installers when they arrived at 8:30 pm. Lesson learned!

I rarely if ever post reviews of vendors I've dealt with but my experience with Granite & Quartz…read moreDesign was so positive it certainly deserves one. They provided extraordinary service and quality workmanship. I highly recommend them for anyone looking for new kitchen and bathroom counter tops.

We originally purchased quartz countertops through Home Depot in Hendersonville, NC who then…read morecontracted with Preston Woodworking. We were given a 4 week time frame for completion, but it was a full 10 weeks before the counters were ready to install with no word from Preston or Home Depot about the delay. Unfortunately, the original template was done incorrectly and the stone cut incorrectly. The seams on the upbar and lower counter did not match, nor did either one match the corners on the wall. Nevertheless, the installation crew spent a full day installing it and tried to pass it off as acceptable. We immediately contacted Home Depot who then contacted Preston to fix the problem. It was several days with no contact from Preston. We tried to contact the manager of the stone department, but never did hear from anyone from Preston until they sent the owner of the installation company and someone to re-template. The templater pointed out significant errors in the original template and criticized the installation crew for knowingly installing an improperly cut stone, yet they sent the same company out for the second install. It was another 7 weeks after the original installation before the counters were re-done for a total of 4 months. Not once during the entire 4 months did ANYONE from Preston management contact us, even after multiple emails voicing our complaints with the quality of work and the extended delays. The second round produced a barely acceptable final cutting with a sloppy installation of the sink (glue seeping out from behind the caulking as it dried) which my husband had to repair. We tried to pursue a discount to compensate for the extended delays, poor quality work, and multiple days off from work to deal with correcting the problem, but again we got NO response. Home Depot finally was able to get them to agree to an insulting $300 discount, which amounted to less than 10% of what we paid. Take your business elsewhere. This business uses incompetent crews and there is no customer service to fix their sloppy work.

From the owner: Preston Woodworking manufactures and installs commercial and residential cabinets and countertops…read more We are a company of creative designers, skilled craftsmen, and conscientious customer support personnel - all dedicated to fulfilling your cabinet and countertop needs with superior quality and gracious service. We are the region's top fabricator and installer of granite countertops. No other company located in the Tri-Cities, Tennessee region can match our in-house facilities to create the precise style and quality you want for your home or business. If you want to eliminate the middleman, this is the place to start.

I really struggled with whether to give 2 or 3 stars -- unfortunately, my experience didn't align…read morewith many of the glowing reviews. I hired Atlas Kitchen & Bath to remove a tub/shower combo and install a walk-in shower, along with a kitchen backsplash. I chose them based on reviews and the desire to support a local business. The estimate process started off a bit awkward -- the estimator (TK) arrived significantly earlier than scheduled while I was working from home. He gave a reasonable quote and said the price could vary depending on tile choice. He mentioned the shower door and head installation were included, but didn't clarify the hardware wasn't. That became a surprise \$2,000 extra later. The showroom experience was mixed. The staff were patient as I tried multiple samples, but when I asked if they had a visualizer app or site, I was told no -- only to later discover the tile manufacturer *did* have one, which they acknowledged after the fact. Why not share that upfront? Once I made my selections, I returned to get a final price, expecting a reduction since I chose less expensive tile. Instead, the price stayed the same due to "more complex shower floor tile." I took the weekend to think it over and then decided to proceed. That's when I learned -- for the first time -- that they only accept cash. I had to confirm multiple times. It was off-putting and almost made me cancel the project. When I asked again during contract signing if I could pay by credit card, I was told they had been "screwed over" in the past. That didn't sit well, since there's no protection for me as a customer if things went wrong -- but I reluctantly moved forward. Scheduling was not proactive. I was simply *informed* on a Friday that they'd be starting the following Tuesday -- no actual appointment made. The two installers were nice and respectful, though often worked late into the evening or arrived late despite saying they'd come early. As the shower was nearly finished, I was asked about the curb top. I had no idea what that meant -- they'd told me they would choose a complementary option. Apparently, nothing had been ordered. I ended up finding something myself at Lowe's that they installed. When the work was declared complete, one of the installers said, "I need lunch" and left -- without completing a walkthrough. Upon inspection, I noticed unfinished drywall/paint, nicks in the wall, a shower door that didn't fully close, scratched tile, and some damage to items in my garage. When I reached out, I was told I should've addressed it when they were here -- but I wasn't given that chance. One of the installers returned unexpectedly the next day while I was on a work call. He fixed a few issues but left others undone. When I followed up again, they said someone named Ozzy would come inspect. He's praised in other reviews, but I hadn't met him. When Ozzy arrived, the first thing he said was "I'm here for the check." I asked if he was here to inspect, and he said no. After I explained the outstanding issues, he offered to deduct \$150 for the damaged items in the garage -- then asked if he could *have* them. I was so frustrated by that point, I just gave them to him along with the check. Both the shower and backsplash look good overall, but the experience was far from smooth or customer-focused. I'm still repainting my walls and living with scratched tile. If I could do it over again, I wouldn't choose Atlas. If you're considering them, I hope my experience helps you make an informed decision.

was so very please with their professionalism, the staff friendliness and helpfulness. Never had a…read morebetter experience with any business or and people, they are amazing.

All the work they managed to complete on several projects we contracted them for were poorly done…read more we had them working on 4 projects around our home all at once providing them the opportunity to work indoors during bad weather and vice versa. They left our Murphy door incomplete and damaged our ceiling in the process of trying 3 times to build something they swore they knew how. the pergola which was completed was not level and is already falling less than 8 months after completion. I could go on, but I'm sure you all get the picture. I wouldn't recommend them for anything in the world and will be taking them to court to recover even after they said they would bring funds to reimburse us half of what was lost on our Murphy door project back in December, they also never followed through with that or correcting the poor job they did on the pergola. I will be reporting them to the BBB as well. Run, don't walk away, from this unprofessional team.

This contractor never finished the one job and the other we have damage. Then my husband had given…read morethem extra for materials for the downstairs patio and they never returned it. They won't return our calls or texts. Horrible experience and very sad.