I bought my sister a gift certificate of $180.00 for her birthday to enjoy a massage at Rapture…read more When she was filling out the form they asked her to provider her pronoun. This was not an optional question however it should be since its personal. She declined to answer the question online and by doing so could not complete the form. She went to Rapture in person on her appointment date to fill out any forms needed for the massage. She's been to spas before so she knows the routine is pretty straight forward when you're there. In this case however, it was not. While there she was told by a Rapture employee that she would have to answer the question and disclose her pronoun that she prefers. She explained to them that this is not necessary and that she doesn't feel comfortable disclosing this information to them or to anyone else for that matter. Rapture declined service due to this unnecessary, and what should be optional question to answer. They literally told her that they can't provide a massage service that has already been paid for through a gift certificate because she wouldn't disclose her pronoun preference. The employee also said this was required in case of an emergency. What emergency service would actually care or even ask what someones pronoun is? They don't. Furthermore, Rapture didn't even offer to refund the GC even though they weren't providing the service. The least they can do is provide a refund. That would be the descent thing to do. Not decline service and keep the money. Rapture, I have issued a charge back on to my credit card for services not provided.

I've recently been trying to navigate the health care system, and it has been challenging and…read morepainful. Like many others, I have been overwhelmed by our current social context, work, and trying to assist my kids with schooling at home. Time for self-care, right? (Insert sadness). I started work earlier today, moved meetings, and left early, so that I could make this appointment. Needless to say, I was looking forward to some compassionate, skillful care. (Insert more sadness). I arrived five minutes early as instructed. Knocked and waited. Knocked and waited. An individual come to the door and explained that she was part of another business and asked me to wait while she checked with Carol downstairs. She came back shortly and explained that my appointment had been cancelled? Pardon me? "Yeah, your email didn't work, so your appointment was cancelled." "My email?," I asked incredulously. "Yes," she confirmed. Stunned, I went back to my car to check my email. After all, I may have missed the cancellation email. After searching my email, there was no cancellation email. Instead, there were THREE emails, including one from yesterday, affirming my appointment (photo below). This is advertised as a woman owned, minority business, and it's on the Hilltop! I was looking forward to supporting this business. Miscommunication happens, client error happens, we all miss the mark sometimes. I get it. Those things do not and should not define this business--but the mark was missed today. You could have helped to correct some of this by: (1) ensuring you cancel appointments, to be considerate of other's time. (2) It would have been a small, but kind gesture to come to the door, meet me yourself, and explain. The lack of the aforementioned has left me even more weary and feeling unvalued as a potential client. (Super sad). Yelp fam, have any suggestions for therapeutic massage in the Tacoma/Lakewood/Steilacoom/University Place/Fircrest area? Please send me a private message.

Went for a massage and scalp treatment, it was worth it. She was awesome!! Thank youread more

I feel worse than when I came in. My upper back hurts. The entire experience was really…read moreuncomfortable because I had to repeatedly ask Sarah to lighten the pressure she was using on my back. Sarah also talked on the phone while giving me a massage. I felt relieved when the massage ended.

For most of the year, 2025, i would have an incredible 90-minute deep tissue massage with Robert F…read morein Tacoma, every other week and I honestly can't say enough good things about the experience! From the moment I arrived, he was warm, professional, and made me feel completely at ease. He took the time to actually listen to what I needed and tailored the session perfectly to my problem areas. The massage itself was amazing--intuitive pressure, thoughtful flow, and just the right balance between therapeutic and relaxing. I walked out feeling lighter, looser, and genuinely refreshed, not just "temporarily relaxed." You can tell Robert really cares about his clients and takes pride in his work. If you're looking for a skilled, kind, and attentive massage therapist in the Tacoma area, I highly recommend booking with him. I loved my session so much that I already know I'll be seeing him again anytime I'm back in Washington state. Total gem! ‍

I had a membership with Massage Envy through another location. When we moved to the Tacoma area, I…read morecalled to inquire about transferring my account to from the original location. At no point in the entire time we spoke did the DISTRICT MANAGER tell me they would charge me to use my credits that I've already paid for. Fast forward to today, when I called to book an appointment and the front desk staff tells me I'll need to pay $20 to use each of my credits. This franchise has zero problems with lying to you about being able to use credits from other locations then charging you to use them simply because they aren't the "parent" location. Stay away from them at all costs.

Okay, no kidding, this guy is bar-none the best! I have seen well over 100 massage therapists (not…read morean exaggeration) over the years and take extremely deep pressure-so, needless to say, I'm a tough one to please. This guy knows the body, understands the anatomy and physiology of how our systems work and will pick up on spots you didn't know were affected. His office is clean, peaceful and decorated exceptionally well. He is not at all what you would expect in such a good way. He does do promotional prices so call and ask-worth every penny! Derick will give you the most thorough, most therapeutic and professional massage session you will ever have. I felt 100% comfortable every step of the way and loved his sense of humor! Would recommend him above anyone I've tried in this state. Give him a try because you won't go anywhere else after seeing him.

Can't speak on the quality of their massages, im just writing this review to let everyone know…read morethey've actually moved their business out of Washington state.

Different people may get different service but my masseuse knew my hip was messed up. If you can…read moretranslate what you need to mandarin (I used an app on my phone) or you have someone who speaks good English it helps. I have a tough time finding someone who can work my lower back strong enough to lower my pain and sciatica. This was my first time in and I wasn't disappointed.

Seriously, this is my third time here, the service is very good and the massage service is very…read moregood, they will know what is wrong with me and focus on fixing it, so I will come back to this place is really good!!

The office is clean, friendly and, thanks to the amazing staff, always running on time. The quality…read moreof care is high and the doctors have a genuine interest in the overall health and wellbeing of their patients.

our five star review is inadequate! Dr. David Stemp is a stellar individual his staff as well. Lori…read moreat the desk is delightful. I can't wait to come back. I'm gonna call them on Monday. I was going to go to the emergency room, but I'd rather wait in pain to see David first.!

I have been a patient of Dr. Allison's for almost 2 years now. First of all - I have to say that I…read morehave been to a number of chiropractors across the US - all of them great - but Dr. Allison is BY FAR the best who has ever cared for me. She offers you a partnership in health. She helped me heal a shoulder injury allowing me to strength train and exercise PAIN FREE!! The office staff is simply amazing - I love the reminder texts (thank you Rachel!) and the flexible scheduling. Bringing Dr Emma into the mix has only strengthened the practice creating a happy, healthy energy. Thank you for all you do DAILY for so many!!

Wow. I needed to…read morecome back and update my review after SUCH a horrendous experience with the OWNER of this establishment, Allison yesterday and STILL remain disgusted after seeing additional actions taken by Thrive Chiropractic... READERS BEWARE: if you take pride in researching your next establishment, as I do, please note that Thrive clearly encourages false reviews and/or deletes honest frustration. After such a horrible interaction yesterday (despite many MANY reviews glowing about their 'stellar service'), I immediately revised my review and it was missing. But oh well, I'll continue to review and cross post. Customers rely on the honest feedback of others, and it's clear that Thrive's social media is 'over-managed' or 'manicured' with false reviews. SHAME. Here is my UPDATED review after such a disgraceful interaction: Left my review of Thrive Chiropractics at around 10 am, when I had my first break, on Yelp. My Yelp review was brief, but honest. Rather than CALL me first, the proprietor thought it was appropriate to save tail by replying via the YELP review first! Ugh! Full Story: I'm a full-time interpreter with chronic migraines. I've been searching for care for a while, and have done PLENTY of research. Thrive seemingly is liked by the community, so I called in need last Friday. As made clear by my message, I was in INCREDIBLE pain and did all the research, so asked for a same day appointment for the initial appointment, and the following Saturday for the first adjustment (since Thrive apparently refuses to do xrays & initial adjustment in the same appointment). The owner not only INCORRECTLY identified the requested date, then insinuated that I (like wtf?!) was lying because she was certain that her front of house (Taylor, apparently) HAD called me back on Friday. This shitty business decided to wait more than a week to contact me, and when they did, it was only to cover their own ass and rating. Disgusting. I've shared this business practice with my fellow asl interpreters, and have found another chiropractor who was INSANELY great (and saw me the SAME day, with XRays and Adjustments). Strongly recommend spending your dollars elsewhere.

I would recommend based upon providers treatment of care. I would NOT RECOMMEND BASED UPON OFFICE…read moreSTAFF. Office staff is Rude, short, and they have zero compassion. They are so busy they wont miss you if you go somewhere else. I suggest you do.....

I've followed Dr Robert from St Joseph to here. This team makes me smile and laugh from time I walk…read morein the door until I walk out the door. I always feel so much better after my adjustments and massage. HAPPY ANNIVERSARY