My husband and I checked out a number of stores before we decided on The Fireplace Store to…read morepurchase and install our gas fireplace insert. The process was painless. No pressure. Answered all of our questions. Recommended competent professionals to get our home ready for the installation. Excellent customer experience. There was a small issue with something from the factory. No problem. Everything was resolved to our satisfaction. Five stars. Highly recommended.

When your entire demeanor is calm, and admittedly confused, after you explain that the part they…read more(found Lying around- as per salesman) doesn't work, only to be told (after simply asking for a replacement part) "I'll just give you a refund AND I can't help you anymore" AND "i thot you were an electrician" one can only suggest they teach their salesperson to be better. And they wonder why people just order on Amazon most of the time anymore

Excellent service, fair and honest price, outstanding work! We have used them before and would hire…read morethem again. Mike explained everything he was going to do before he actually started any work. There were no unexpected fees. Clean, efficient, and trustworthy. Terrific family run business. Tom

I needed my chimney looked at quickly and was able to get someone from Fred's to come the next day…read morefor a quote and repair the same day- very happy with the service and quality of the work- everything went smoothly and hopefully my chimney is set for a long time now. highly recommend these guys!

Anthony and his team were great. Highly communicative and responsive, and got the job done quickly…read morewhile respecting my home.

I've been using World Class Maintenance for years and I'm never disappointed. But recently we had a…read morescary situation where after our fire was started and blazing (damper was open) , the spring on the damper failed. Fortunately, we were able to put out the fire in the chimney quickly. I called Anthony at WORLD CLASS MAINTENANCE the next day and he was able to come replace the damper. His crew were on time, personable and neat. We couldn't have been more pleased with their service. As a Realtor I've recommended them many times to my clients and I will continue to do so. Thank you to Anthony, Cliff, and Steve!

I decided to check out converting from a wood-burning fireplace to gas. I'm too old to continue…read moredealing with firewood and ashes. So I googled fireplace conversions in Nassau County and the Fireplace Factory in Bellmore was the first listing. I called and spoke to Jocelyn who suggested I talk to Tom. I told him what I wanted. We discussed pricing and other options. I made an appointment and went there with pictures of what I have in my living room. I couldn't believe how many choices there are. Tom was wonderful! My house isn't set up for a fireplace which would heat the room, so I looked at the ones that were decorative. I found a very nice white birch model which would be perfect. I signed a contract and was on my way. I needed a plumber to make the conversion. Rather than choosing one of my own, I went with their plumbers, Clearway Plumbing and Heating in Blue Point. They were awesome. They were upstairs, downstairs, outside and inside, making all the necessary connections with my gas line. They spent an afternoon here and when they were finished, my house was immaculate. The next step was having the insert installed. There were several glitches trying to schedule a time, but Tom took care of it for me. The actual set up is done by Chris, who's been installing fireplaces for 31 years. When he was finished, he handed me a remote control for my new gas fireplace! Push a button to turn it on. Push a button to turn it off. Wow! A big thumbs up to the Fireplace Factory, their staff, their plumbers and their installer. My fireplace is beautiful, and I couldn't be happier!

I reached out to the Fireplace Factory and made an appointment for a consultation. We had an…read moreexisting fireplace that never worked since we purchased the home and wanted to 1) install a new gas unit to replace the old defective unit and 2) new mantle that fit the decor of our home and added safety for the little ones that play in that area. We started with a consultation with David who did a great job helping us pick a unit and mantle design. We signed a contract with an expected turnaround time of 6-8 weeks taking us to March. This was an important point for us as we have a 4 year old and needed this done quickly to minimize the disruption to her space. The project wrapped up this week (May) due to multiple delays related to their suppliers and sub contractors. Communication with the Project Manager assigned to this project was not great and I found myself following up quite often and being given information that was incorrect related to scheduling. This was the most frustrating part and only reason the review isn't five stars. One thing I'd point out; both David and the owner were responsive when I ended up escalating the delays. However, there wasn't much they could do to remedy the situation, but I appreciate they were responsive. Overall, I would recommend Fireplace Factory as the quality of work was great. Also the workers that came into our home were very professional and did a fantastic job keeping the space clean and with the overall quality. We are super excited with the end result and can't wait for the Fall to start using this often. I'd caution to give yourself a good amount of buffer for the completion date of the project. I was told this was an unusual experience, but as it's my only one, I can't validate if that is true or not.

It's been difficult to communicate with the business as they don't have regular 9-5 M-F hours. I…read morecan understand you might not want to keep a display room open 24/7 but there should at least be a person taking calls for service and inquiries. We moved into a home with 3 gas fireplaces so on occasion we need service. A contractor working on our home turned off the gas in our den fireplace. I knew how to restart my other two fireplaces, but the den unit was electronic. The service fee was $295 which seemed outrageous but let me continue. The tech, Geraldo (Jerry) came in. He wore booties from the front door to my interior. He laid out a quilted drop cloth and began the process of starting my fireplace. After getting the fireplace running, he shut it down and carefully removed the glass panel, disassembled the decorative logs, vacuumed with a filtered shop vac, then windexed the glass before reassembling the unit. At every turn, Jerry was precise and took incredible pride in his work. I had questions about operating the remote which he expertly explained. I asked how much training he received and he explained it was extensive. I absolutely marveled at how good the service call was. I hope the company realizes how good Jerry is and wish all my service experiences in life were similar.

We were told that the fireplace in our new house is supposed to have doors by law so we stopped by…read moreWestbury Stove & Fireplace for information. We were shown all of our options and the gentleman that helped us showed us all the different styles of doors. He went through each step and helped us to pick out all the details from handles to hinges. The installation was very neat and beautifully done. Before our fireplace was just a black hole and now it is beautiful with black doors with silver accents. It adds so much to the living room and we are so happy with all the help and service we received from Westbury Stove & Fireplace.

Priced out the fireplace extraordinaire 864 by me in Bellmore. The wait was 12 weeks for…read moreinstallation and there was a significant up charge for an elbow in the venting. Called NYC Fireplaces and spoke to Stephanie who was extremely polite, knowledgeable and helpful. The unit was $2000 less than it would have been from the Bellmore store. NYC fireplaces installed the unit in a week and a half and the install came out perfectly. Raphi meticulously cut the siding for the vent cap and the install came out perfectly. Would highly recommended the team at this store.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

The worst service company I have ever dealt with. Their technician had no idea what he was doing…read more He stuck his cell phone up my chimneys and someone on the phone told him what to do. He put a hot log on my wool carpet and burned a hole in it. He tracked ashes throughout the house. I attempted to get this resolved for months and was sent to four different supervisors, who apparently kept leaving the company. This was never resolved. This company is a sham-BEWARE. In order to post, I am require to select a star rating. This company does not deserve a single star.

fly by night cash worker. He takes advance cash only. Doesn't know anything about codes . he works…read moredangerously alone despite claiming 20 years ex . you have to assist him do his job. my chimney started to return smoke and carbon monoxide into the house . it was a waste of money and my time helping him. i had to redo everything through a professional company.

I have been using Renaissance for almost 20 years and always dealt with Anthony and Tommy. Always…read moreimpeccable work. The last time I used them we ran into a bit of a problem with the granite however Anthony took matters into his own hands and fixed things for us the way a business owner should. Thank you Anthony for doing the right thing and continuing to have us be happy customers and continuing to use you for all our granite needs.

My contractor recommended me to Renaissance. Joyce and Tommy were extremely helpful and patient…read morewith my decision making. They have a yard of slabs to choose from as well as samples from all major quartz makers. You can pick the ones you like and they'll lay it out for you. I really appreciated their hospitality and knowledge. Excited to have my quartz installed!

I hired Ageless Chimney to perform misc masonry work around my house. They also repointed the…read moreconcrete around my front entrance steps. They are very reasonably priced and I am happy with the workmanship. I would use them again for any of my masonry needs.

Very unprofessional. I called them for a cleaning. They said…read morethey would call day of when they were on there way. They just showed up at 2pm. They did not perform the cleaning and said how "horrible" of a condition my chimney was in. Proceeded to give an outrageous quote to "fix". Extreme unprofessionalism throughout being in my home. Guy made multiple comments how he had to speed this up for him to go get lunch. Also tried walking out without properly connecting my boiler flue back.