The overall experience with this dealership is based on a good result better than I expected. The…read moretransaction was an inverse. Traded in a vehicle to purchase another vehicle (they had received a couple of days prior) and pay the difference. The vehicle acquired had not gone through the dealership's inspection process after we were given a very good loaner. One and half weeks later, the new vehicle was all properly prepped and ready to pick up after they went above and beyond to make sure it was exactly as expected. In fact, it was better than we expected. We are very pleased with this transaction and deserves this 5 star review for sure!

twice I've handed my car for service or disgnosis. both times the follow up and understanding of…read morewhat's been asked has been abysmal. essentially when asking them to check for issues, they only check for the ones you list, but won't do anything to troubleshoot on their own. 2nd time I dropped off, I asked for a price update before doing any further work. they texted letting me know the car was ready for pickup. asked for the follow up, gave them permission to do some follow up work then had to text and call for any sort of update (which never got) have another brand car who give updates, photos of issues, work being carried out and final resolution. very polished. Infiniti? don't even know if my advisor is working today, and if not, well then, you'll get a message when they get back... maybe. piss poor service.

Extremely Disappointing Experience -- Felt Taken Advantage Of…read more I don't usually write reviews, but I felt it was important to share my recent experience with Hinshaw's Service Department so others especially women are aware of what they might encounter. Reading prior reviews helped me realize this isn't an isolated issue, and hopefully, mine helps someone else. My vehicle was towed to their service center on October 8 because it wouldn't start. It turned out to need a simple battery replacement, which I expected to be straightforward. During that time, my service advisor Tim informed me about two recalls (the bearing rod and fuel pump), which I approved to have completed. My car was ready on October 10, and I picked it up that morning. The very next day, my vehicle unexpectedly shifted into neutral on its own and wouldn't change gears. I recorded the issue and contacted the service department right away. The car was towed back a second time, and I was told no error codes appeared but that they would keep it for observation. The following day, they said everything looked fine and that it was running fine. However, within two minutes of leaving the lot, the same problem happened again. I called immediately, and Tim advised me to bring it back yet again. Later, he said the issue is the Transmission Control Module (TCM) but the part was on backorder and could take up to a year to arrive. He even suggested that my "best option" is to trade in the vehicle, then transferred me to sales. When I spoke with David in sales, he told me the used car manager wouldn't buy a car with an undiagnosed issue but could take it on a trade-in. The whole thing felt off. I specifically said I don't want to trade my vehicle in but please quote me on an as is amount they would possibly give me for the vehicle. By this point, I had already paid $387.54, and now I was being told I'd need to pay another $220 for diagnostics and potentially $1,700 (TCM) + $800 in labor for a repair that might not even fix the issue. There was no clear explanation or guarantee. Tim was polite but seemed rushed, dismissive, and uninterested in hearing my concerns. His push to get me into a new vehicle felt manipulative. I contacted Service Manager Mike McCoy to better understand what was actually done to my car and what I was being charged for. Mike called me, explained the steps taken, and apologized. However, he also implied that I might have caused the transmission problem because I hadn't done a transmission fluid flush something he confirmed by calling my oil change shop and checking my CARFAX, which felt unnecessary and accusatory. Interestingly, Mike also discovered that the TCM part was not backordered as Tim claimed it could be available within a week. About 30 minutes later, Mike called to tell me that after personally inspecting my car, he found three software updates that needed to be installed and that this resolved the issue completely. While I appreciate that Mike ultimately took the time to fix the problem, this entire experience was stressful, frustrating, and deeply disappointing. It's clear there's a serious lack of communication and oversight in the service department. Tim, in particular, should be monitored more closely his actions nearly pushed me into a completely unnecessary trade-in or buying unnecessary parts which could have cost me thousands of dollars. In the end, the issue was fixed with software updates, not a new transmission or part on "backorder." The thought that someone could intentionally mislead a customer especially one already stressed and unfamiliar with car repairs is disturbing. Hinshaw's needs to take a hard look at how their service advisors operate. What happened to me felt predatory and dishonest. I sincerely hope no one else, especially another woman, has to experience what I went through.

Service is good just don't get your car washed there get it detailed elsewhere. They are horrible…read moreat it. I'd never let them wash my car again as only half of my car got washed when they washed it and i let them know and it definitely wasn't vacuumed out. It was like the person washing my car went on break half way through and never finished washing the car.

Recently bought a pre-owned 2018 Honda CR-V EX-L from Lexus of Tacoma at Fife, trusting their…read morereputation for quality. That was a massive mistake. The air conditioning completely failed within 24 hours of driving the car off the lot. After taking it to a Honda dealership they discovered a completely failed compressor shaft seal and a heavily leaking AC discharge hose. It is highly suspicious that the AC worked perfectly during the brief test drive, strongly suggesting the dealership simply recharged the refrigerant right before showing the car to mask a known, pre-existing issue OR just looked the other way at the leak. When I brought this to their attention, the response from management (GM: Frank Lee and Sales Director: Michael Spektor) were completely dismissive. They hid behind "as-is" paperwork to avoid covering the $800 repair bill for a component that failed immediately. If their multi-point inspection failed to catch an active AC leak, they are completely incompetent; if they knew about it and chose not to disclose it, they are dishonest. But don't worry you get your first oil change free here because everyone is so nice here - just not when they need to pay. Not to mention on our first drive out, the splash guard at bottom fell out the bottom while going 70MPH on I-5, you can only image what they would refuse if it had hit someone or caused an accident. Not inspected I'm guessing Once they have your money, they do not care about selling a functional vehicle or respecting your boundaries. Do yourself a favor and buy your next vehicle elsewhere.

Shout out to Matt Hanby in service area he took care of me, gave me the recommended things that…read moreneeded to be done to my car and also changed my key fob battery also which I wasn't expecting. Totally appreciate his vibe and his hospitality

4 stars because the wait was LONG…read more I came in because I had a repair done a few months ago and my car didn't sound quite right [I am sensitive to sounds] but no one else could tell until the cooler months. My son checked and there was a bolt missing from the exhaust. I called and made an appointment. Jax was ready to help when I arrived. She was friendly and showed the appropriate amount of concern for my issues. Her customer service skills are spot on, these days that's hard to find. I was right! Along with a missing bolt there was another that was spotted right away that was not correct. Jax assured me that the technician was going through and checking everything twice to make sure it was 100% again. Although the wait for my car was long (like 830a-1230ish) I was treated with kindness and that goes a long way. I would 100% bring my car back if I knew Jax would be the one helping me. Great job!

We have a 2016 Evoque and the windshield came loose. The seal from the factory failed and it wasn't…read morethe first one to do it. 2022 we took it in they ordered a new windshield, gave us a loaner and three weeks later we had a repaired Evoque. No charge, Range Rover took care of the whole thing. The dealership was awesome. The manager and service manager stayed in contact and we couldn't have asked for a better response and result.

My brothers and uncle went to Cadillac dealership to browse around. Salesmen Beau and the Sales…read moreManager Sean approach them to show options. Their customer services was excellent. They bought a lyric Cadillac and traded in Audi q3 for a reasonable price. It was very easy process and they were extremely friendly. Highly recommend both of them and would go back aswll! Reasons for Rating: +1 Excellent location +1 Variety car options +2 Customer service +1 Would return/recommend others

Bought a vehicle from these guys, paid 80k for it, didn't negotiate…read more Got the car, ac didn't work, leaking from the rear of the car, brake system failure messages, usb ports didn't work. Mind you I paid 80k for the car and live 800miles away. I talked to my sales guy Chris, he transfers me to service and no one answers. I'll also be adding a review to Google as well. Will remove if things get worked out.

We found an almost new 2024 Lexus LS 500 with under 8,000 miles on it by searching Google and…read moreLarson Porsche had listed it. I have researched this specific vehicle for over two years. When we arrived, sales agent Steven Gill gladly showed us the car. Steven was knowledgeable of the many many features on this vehicle. He answered almost all our questions and looked up the one he was unsure of. We ended up taking him on our drive to our home and back to assure the vehicle would clear our steep angle portion of our driveway. Upon returning to the dealer I explained I always check other like cars to compare and that we were not in hurry. Steven courteously let us know too they were not pushy and would not "bug" us when we gave my cell phone for communications. We heard back later that day a nice text message thanking us for checking the car out and asked if any questions to let them know. Steven also had advised he would be gone the 2nd and 3rd day afterwards and sent a text simply asking if we had any questions to ask. No swamping us with pressure etc. After reviewing the limited number of these cars under 10,000 miles in the US , we decided to appear on day 3 and spoke to Steven's superior to make a counter offer and to make sure Steven was credited with showing us the vehicle. We reached an agreement, signed , and arranged for payment the next day. Then the day Steven returned he had the vehicle all ready for pickup, clean and in their lobby sparkling in all ways. He even took a picture of us with the car. We really felt special with how we were treated, not only by Steven, but his boss, and the finance officer too! What a classy non- pushy dealer and informative agent. Thanks for making our purchase the best!!

Out of all the Porsche dealerships in the area, Porsche Tacoma is the only one I have never…read morepurchased a Porsche from. After this experience, it will remain that way permanently. I have worked with nearly every Porsche dealership within a 60-mile radius, including locations in other states. This is, by far, the worst Porsche dealership experience I have ever had. Initially, I had a great experience with Stephen Bi, the GM, and Ian Kim, the Finance Director. Everything started off professional and promising. I returned a few days later specifically because Mac Vang was preparing a Cayenne GTS for me to test drive with full intent to purchase. That is when everything went sideways. Ray Ainsworth came out, stopped Mac mid-process, and stated that I was not allowed to test drive the Cayenne unless I had already purchased the vehicle. That single interaction completely ended my interest in doing business here. I have purchased multiple Porsches. I am an experienced buyer, deeply involved in the Porsche community, and I have never been treated this way at any other Porsche dealership. Being told you cannot test drive a vehicle unless you purchase it first is unacceptable, especially for a serious buyer who was already prepared to move forward. Ray Ainsworth is the sole reason I will never step foot in Porsche Tacoma again. Because of this experience, I actively warn my friends and family to stay far away from this dealership. I also share this experience with fellow Porsche owners and PCA members and strongly advise them to avoid Porsche Tacoma entirely. This experience has also caused me to stay away from all Larson dealerships as a whole. Porsche is a premium brand, and the customer experience should reflect that. Unfortunately, Porsche Tacoma failed completely in that regard

TLDR: Egregious $7k appearance package add-on that they eventually admitted was a market adjustment…read morein disguise. This was not shown on website listing and could not be removed despite being labeled as an "option". I bought a 2023 RAV4 Hybrid from here a couple years ago. After buying, I knew that they had screwed me even after negotiating down. However, I waited to write a review until my service contract was over. I saw the RAV4 I wanted on their website. It was listed at MSRP (I've uploaded an image of the sticker on their site) with a single $798 dealer-installed accessory (Pulse) that came with the car. So the total online was $38,007. I called beforehand to confirm availability and was told that the price was accurate. After I went and test drove, it was time to do paperwork and I was hit with a fat $7k add-on for the "Larson Appearance Package" as well as a $1k Zurich Key Protection (see the image I uploaded). That's an insane $8k increase. I tried repeatedly to get them to remove the appearance package, but the salesman and the finance manager kept pushing strongly. They eventually told me that because the hybrid model is in high demand, they mixed a "market adjustment" into the cost of this additional package. For that reason, they weren't willing to sell me this car without the package (aka not really an "option" despite the name) and were going to wait a couple weeks for someone else to buy it. I did end up negotiating the price of the appearance package down, but I would've much rather had it completely left off. The dealership knew what they're doing by omitting this from the car's listing and then tried to slap this ~20% price increase on the customer right before they were about to make a purchase. Then I also had to go through the usual pitch from finance where they try as hard as they can to push extended warranties that I didn't need. "I would never let my kids drive without extended warranty" the guy kept telling me. Give me a break.

My car broke down in May 2024. I had to wait a whole month just to get an appt for an evaluation…read morewith Tacoma Larson Hyndai. I originally purchased this car from Puyallup Korum Hyndai but when I called them to inquire about servicing my failed engine they lied to me over the phone. They told me that my make and model was not part of the class action law suit for rods and bearings in relation to engine failure. So when I called Tacoma Hyndai they at least told me that I was part of the lawsuit due to my make and model but I would most likely not quality for the repair coverage due to it being very specific defect and I would need a lot of records that proved I maintained the cars maintenance. They informed me the warranty evaluation process would cost $118.00 and that is just to see if it qualified for the warrenty repair. I also learned at that point, that I was not the first owner. Now I understand that the first owner of the car gets the warrenty. Plus, in 2022 I had already spent $5,000 at Graham Auto on this vehicle replacing the turbo aspect at 55,000 miles. So here I am again at 88,000 miles and I need a new engine. The Tacoma Larson Hyndai kept my vehicle in their shop from late June - early August with little solution offered to me but to buy a new engine at $10,000. I found an (outside of Hyndai Coop. ) warranty that I purchased for $4000.00 when my loan was created. So when my car was sitting in the shop for one month and nothing had been done to it I called Tony the shop manager. Tony said he would "look over my car" and see that I got pushed to the front of the line. August, Sept and Oct go by...still now offer for a loaner car. I would call repeatedly for updates. I texted Matt for updates with little replies from him and Tony the manager was not available for phone. Matt finally made progress with the warranty company and then told me that he would actually need to "take apart or tear down the engine" and see what needs to be replaced. It is now October, finally the parts are here and I paid for services that the warranty company could not cover ($1400.00) The main repair needed was due to a blown head gasket and the timing chain was changed out too. So I got my repaired car back late November. When I picked it up from Matt and he handed me my keys he told me how the other tech "had to work really hard in these last two weeks to get it done for me." I bite my tongue and laugh so hard inside...well I'm glad someone worked hard in these last few weeks to make up for the last six months. I got my car back and vowed to not drive it on the freeway and trade it in ASAP. The holiday season was right around the corner so I went holiday shopping with my daughter and sure enough the check engine light comes on when I get on the freeway! Not even to one part of Tacoma to the next, so a short ride. It becomes a little bit noticeable that we have power loss. By the time my husband comes back to the car with me to see if he could get it home, the check engine light was off and it was fine. My 17 year old daughter is my witness that it was not fine prior! So we call Larson and they take it back in. This time they said they couldn't find a problem and light never came back on but there is something with the muffler that could be replaced and that would help the engine. Since the Natl Warrenty had been so helpful I went ahead and used my warrenty again. This time I don't have to wait months for the repair. I think Matt knew I was at the end of my rope with this situation!! So one week goes by maybe five day even and the car is fixed and ready to be picked up again. All repaired and ready for winter!! I paid another $1500.00 for that muffler type repair with the warranty too. They don't cover the work 100%. Expensive little suv!! I have not traded it in yet because of the interest rate 3% vs today's rate. Plus I still have the warranty from Natl Warrenty Company. This warrenty company was great and even told how there were huge gaps in the communication process between them and Hyndai and it wasn't on their part. I told them about my poor experience with Hyndai Larson in Tacoma and they were very sympathetic and understanding to my heart ache. Not like the front reception staff at Hyndai Larson. I was clearly an annoying customer to them and they were not sympatric to my situation at all. So that's my experience was in a nut shell. One year has gone by since my car broke down in May 2024 and I still drive with a ton of anxiety because of the quality of this car and the minor PTSD I have from dealing with such a terrible auto mechanic shop. I didn't bring my suv to Puyallup or Tacoma Hyndai when the turbo failed in 2022 because I had a feeling they were shady and now I have my proof

Keo, the salesperson, was very professional and friendly. He took the time to explain every feature…read moreand design of the car, allowing me to make my decision with zero pressure. The store manager was also great. I was especially impressed by the finance manager, whose professional and straightforward approach made the paperwork a breeze. When I finally picked up my new car, the whole experience was just pure joy.

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.