Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

About a month ago I bought a car from this dealer. Sean was a sales person. He works good and he…read moregets 4stars(minus one for involving in these shady schemes), but the thing is that sales person makes a sales and paperwork is on financing department, which has dishonest attitude to customers. In addition to the fact that the car requires investments(transmission, oil pan leak, rear rotors etc), which I found out about when signing the papers, the owner of the company Antonio said that with an installment plan for three months, their company will be listed on the title, but if I make a payment before August 8, the title will come with my name without adding their company to it. While at the dealer, I said that I would come and pay everything before August 8, since I do not want anyone to be listed on the title. Today, on August 5, I talked to Antonio, who, as it turned out, is also a finance manager. He said that they will check if they have already requested the Title, to which I said that I have three more days to make the payment, which I intend to make before August 7, since I do not want to see anyone in the title except me, but he began to explain to me with everyone that they send the documents in the first week, and perhaps the title already has their name and I will have to re-register it at my own expense. As a result, we had a conflict because they lied at the beginning regarding the payment until August 8. Also, this person systematically interrupted and I had to raise my intonation so that he would stop interrupting and start listening, which is extremely unprofessional on his part. The result of what came out: additional expenses for the car, lies during the transaction, incompetent behavior in the dialogue and incompetent attitude to the sale with added problems for the buyer. I do not think that I will recommend this dealer to anyone, rather I will voice it so that they avoid it. I will also add information to the reviews on how the situation was resolved so that people can soberly evaluate the work with this dealer. I will also add info on BBB, YELP, and other platforms to make sure people will be prepared

I do appreciate what these guys do but I do not appreciate the car they listed and sold…read more I believe if a car is sitting for a month and not selling then you should fix the loud grinding sound before you try to sell it to the next person. There's a good reason why you aren't selling it when you "sell 60 cars a month(or week, I can't remember) I negotiated A LOT when I bought my car and I do like it. But I will never go out and recommend this lot to a friend. My key fobs are dying, I have to replace every rotor and make sure my bearings aren't going bad either. Paying them extra just so they can fix it doesn't seem like my problem..maybe fix the car before selling???

I tragically lost my beloved car in a horrible accident this morning that was not my fault. We…read morethankfully found an EXACT replacement by afternoon at Vista! Same year-make-model of my 22 year old car. Talk about divine intervention‼ This dealership will work with you with any credit score, on any budget. They make the magic and dreams happen! Dont worry about your credit score, come here... they were able to get me financed at an unbelievable rate. They didnt care about my credit, they were happy to work with me regardless of my credit score. No pressure, just honesty. Easy breezy, stress-free. Their cars might cost a bit more than the others. All in all - yes, I paid more than I should have, but I got the EXACT replacement, dependable car - win-win‼ When you buy a car here you are supporting a small, independent local dealership. Tyler (sales) and Christian (F&I) will take care of you and get you back on the road again. Many thanks! I would highly recommend this independently-owner dealership to anyone for stress-free, zero-pressure car shopping.

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

This is my 2nd car I have bought from Gene Pankey. It's always a great experience with awesome…read morecustomer service. Car Salesmen at dealerships can be uncomfortable, but these guys are hassle free and easy going. I always recommend this place if anyone needs a car no matter how expensive. Best deal in town!

Car was nice for a good price! The sales person was very nice and helpful. The vehicle purchase was…read morenice and easy.

Don't just trust these guys, do your research on the vehicle, bring your own equipment and do an…read moreinspection. Bring someone that you TRUST and have them do a full look and test drive. These guys are not honest at all and they do not do what they say they will do. I did not buy a vehicle from them for this reason.

Excellent location. Friendly staff, decent selection…read more Has always been genuine about the sale, and has definitely worked with me.

That place isn't a business it's a trap disguised as one…read more They won't even give you the basic human respect of letting you grab your own belongings when you need them most. That alone tells you everything. The man running it doesn't care about you, your situation, or what you're going through you're just another number to squeeze. He'll smile in your face like he's helping, like he's giving you a chance... but behind that is a setup. The car he puts you in? It's already dying. You just don't know it yet. Two days, maybe a week if you're luckyy then something breaks, something expensive, something that puts you right where he wants you: stuck. And that's when the real game starts. Now you're behind, payments stacking, stress building and he's watching it happen. Because the goal was never to help you keep the car. The goal was to make sure you lose it. Default hits, he takes it back, raises the price, and sells it all over again to the next person walking in thinking they caught a break. It's a cycle. And he's perfected it. You don't walk into that place and leave with a car you walk in and slowly get pulled into a system designed to bleed you dry. I was $600 away from owning that car. After putting $3,000 down.... 6k total , grinding through every issue it threw at me chasing parts, fixing what I could, and paying out of pocket just to keep it alive. Then everything started piling up. The car breaks down literally across the street, not even 1,000 feet away and somehow I'm hit with towing fees over $100 like I went cross-country. Then come the storage fees... the "repairs"... suddenly I'm being told it's over $2,000 just to fix an alternator, some blown fuses, and a battery. Every step felt like another door closing, another hand in my pocket. But that wasn't the worst part. April 1st the day says everything. He repossesses the car. Not because I abandoned it. Not because I gave up on it. But over an insurance payment something he conveniently "forgets" to collect from people, until it benefits him. And just like that, it's gone. So I come back, trying to do the right thing, trying to finish what I started reminding him I only had $600 left. I'm thinking I can settle it, get my car back, move forward. Nah. Now the number isn't $600. Now it's $5,000. That's when it really clicks this was never about helping me get a car. It was about setting me up to lose it. Every fee, every delay, every "mistake" wasn't random... it was part of the play. Anus is his name I mean AMOS BARKLEY

You can sell vehicle ma that don't fail the drivers ever other month. I'll be seeing yall in court…read moreover this Chevy sonic. Every engine yall have put it not only has come with their own repairs yall don't cover. And now the 3rd engine has a blown head gasket. Plus other issues like a front end cover seal needing replaced. I've put in well over $5000 in repair plus whatever yall hav done to it. I'm done I advise everyone who is needing to car stay clear of this place.

I visited this place to get a car as I was low on funds and have bad credit. The store manager,…read more"T", I wont give her full name, offered to take me for a test drive. While directing me she was flirting the whole time. She directed me to a back street where she offered me oral satisfaction in trade for purchasing the car. 5 stars for the dome! Did not end up buying a car, sales team couldn't work with me.