Great People!!!!!! fixed the issue i was having!!!!!!!…read morevery happy with their service i'll be going back

thanks for stripping my engine block!! DONT GO HERE! thanks…read morefor giving me my car back without telling me you stripped the block where the bolt holds the coilpack and leaving each bolt with eletrical tape and metal shavings at the bottom real professional

Justin and Jason are excellent and have been keeping my car on the road…read more There is no pressure to do anything that I don't or have to delay doing. Upfront pricing, honest to goodness quality of work that last. Inspections are always smooth sailing. One rejection many years ago over bad tires, no sales pitch on buying tires directly from them, in fact did not even know they sold them. Gentlemen, thank you sooo much all the great work you have been doing. It has made my life much less stressful. BS

I recently went to Kemps for an inspection sticker. The gentleman who assisted me was rude upon…read morearrival. I should have followed my instinct and left. Not only was he rude but unaware of mass laws. A clear license cover is ONLY illegal in Mass if it hinders viewing the license plate. He charged me an additional $10 to remove the plate cover and also mentioned he may not have the proper tool to remove it. he is a mechanic. You would think you would have the necessary tools. This man was so rude and I feel he took advantage of me. I also called the Registry and was told I was correct that if you can't read it it is illegal. i will never return to this station as they are unprofessional!

Just had a tow from Joes booked through my roadside assistance company. Driver was super friendly…read moreand helpful. I wasn't with my car and figured everything was set after speaking to him but he went the extra mile to send me a pic of my car at the repair shop after he dropped it off. Really nice to have such kind and thoughtful service.

A belated but pertinent and VERY positive review, and shout out, to Joe's Auto & (more…read morespecifically) Towing, to both the woman who answered my emergency call and to Andrew, the fella who saved the day, and evening, for me. On 11/7/20, I played 18 up at Butter Brook Golf Course in Carlisle. After finishing, I spent a few minutes talking to my Lexington-bound before he hit the road. It was near sunset at that point. As I walked toward my car a departing female employee walking toward hers asked if I owned the white 1998 Volvo up ahead. At that point, there were only three other cars in the lot--hers, another, and my Volvo. I nodded, and she said, "You're tire exploded!" I'm, like, huh? But, as I get nearer to my car, there it is--a flat right front tire. "Yeah," she added. "It just popped! We all heard it." Knowing I had a fully-inflated spare in the trunk, I told her I'd be on the road in less than five minutes. By the time she pulls out, I'm the only one left in the lot. I instantly discover that the single-socket 12" long lug nut wrench supplied by Volvo was ridiculously ineffective and despite heroic efforts I couldn't budge one wheel stud. Not. One. I had no leverage. I tried so hard I bent the damn wrench handle! So then I'm thinking, because I DO live in Dorchester and I DON'T know ANYONE in the Carlisle area, I'm...dead in the water. I make two quick phone calls to the nearest auto repair places, one has no tow truck, the other cannot help--no driver that day. I expand my search and dial up Joe's. A very pleasant and busy but patient woman answers and advises that their one tow person has "like ten calls going right now." I provide my phone #, my location and add that all I need is a one-minute pit stop: loosen five lug nuts. The woman says, "I'll see what I can do." Two minutes later my cell phone rings and it's Joe's tow truck driver, Andrew, an amiable kid who listens to my quick story and decides, on the spot, while driving to his next destination, "I'll be there in ten, you're in between where I am now and my next stop." Ten minutes later, Andrew wheels into BB-GC's parking lot just as the sun begins to set. Knowing what's needed, he hops out of tow truck, grabs the pneumatic air pump, and hits the studs. Then he wheels over a portable hydraulic lift, jacks me up and leaves me to handle putting on the spare while he writes up the bill. He replaces his pump and jack, hands me the receipt, agrees that Volvo's worthless lug nut wrench might come in handy as a paperweight, accepts my $20 tip, and zips out of the lot toward his next emergency. 1. The woman could've told me, "We're too busy." And hung up. 2. Andrew could've just blown me off, and never called. Both refreshed my belief in and of "paying it forward." My Dad was a mechanic. He taught me how to do the simple repairs that keep cars on the road. Over the years, I've probably pulled off road and helped at least a dozen or so people who were stranded on roadsides, either changing their flats or giving them a jump or, at the very least, getting them to where they were going to be okay. What comes around, goes around, folks. Do the right thing. It'll come back to you, and it'll go forward. My thanks to Andrew, and the kind woman who answered my call. It is no surprise that the majority of Joe's reviews are positive. Happy Holidays!!!

I dropped off a few item to be recycled. Courteous professional and fast. If you need recycling…read morehouse hold items, give them a call. I bet they can meet your needs

I had used West previously so I wasn't anticipating any issues. The car was not operable due to a…read moredrive shifter issue. I called AAA and they referred me to West. We needed to have the car towed from house to the dealer for service. The driver was nice, and very careful loading up the car so everything seemed fine. When I asked him to hand the key to the dealer service rep, he said he'd just drop the car in the first available spot because the dealership is under construction and very busy. I immediately called the dealer to tell them the car would be there in about 30 min. The car was towed to the dealer, but the key was NOT handed to anyone and somehow lost! The driver claimed to have left it in the cup holder yet the dealer valet and service team could not locate it. Now, no one claims responsibility and we're out $200 to replace the key. West claims that it is routine for their drivers to just leave the key, but doesn't it seem reasonable to hand it off to an employee during business hours? Oh, and I had to drive to the dealer to provide the only remaining key so they could work on the car. Again, what seemed like good, careful service was lacking responsibility in something as simple as providing the car key to a dealer employee. I wouldn't recommend West again to deliver a car to a location. It seems it's their policy to drop it and leave.

Don't go here for a car inspection! There is a risk the inspection will fail when nothing is wrong…read more If you do get a failed inspection, make sure you go somewhere else to get the car checked.

For years these guys have taken care of my family's cars - Wife, daughter and son, and my…read morebrother's car as well. They're honest and always treat everyone with respect. The work is always done right and without unexpected delay. I strongly recommend them.

Jim and his team have taken care of my family's vehicles for more than twenty years. They're…read moreconsistently dependable, honest, and fairly priced. I truly couldn't ask for better service.

Place is great. Honest people that do great work. Brought in my car for front breaks and they let…read moreme know that the back brakes were really bad too. Did all the work for a much fairer price than anywhere else Ive gotten brakes done. Taking the car in again today for front axel issues.

Was recommended by car insurance after an accident. Experience has been poor overall with…read moredifficulties to get timely appointments, complicated 2-step process for insurance, poor communication, and inability to locate signed form.

I own a 2013 Jeep Wrangler, that was recently involved in an accident. Having your vehicle damaged…read moreis not fun to start with. However, this shop was highly recommended. We dropped it off and waited for it to be done. Not only is this shop professional... The quality of the craftsmanship is outstanding. We picked up the vehicle. It was clean.It was presentable in the work We picked up the vehicle. It was clean... And presentable. This shop is top notch.I highly recommend this shop to anybody that is in need of body work. Not to mention the friendly customer service. I experienced over the phone. They were very, very nice to deal with. If you are considering a repair or touch-ups or whatever your body shop needs are, I would not hesitate to call these people. We are extremely satisfied. So thank you once again to the shop for an outstanding job.

This shop continues to provide excellent service and communication, as well as fair and reasonable…read morepricing. I'm so grateful I came across them last year and will continue to go back to them for service. Recently they've helped me with state inspections and oil changes. They know what they're doing.

Id give 0 stars if i could. They sold me a car a week ago. They said they would stand by there work…read moreand the car. I have had the car in the shop 3 times this week all for mechanical issues. The first time 2 days into owning it, it was leaking oil all over my garage which they took it back and put a seal in to make it stop. it has started again. the second thing is its leaking wiper fluid everywhere. i brought it to them yesterday and i called them by the end of the day and they said they couldn't find anything wrong which i know isn't true because i took the car apart and found the leak prior to taking it to them. I am also now missing part of my undercarriage which they took off and swear that it was never there, again i know that's not true because i took it off and put it back on prior to taking it to them. Anyways i picked up the car and about 10 mins later i went back to grab something i left there and i look at the spot where the car was parked and there was giant puddle where it was parked when i went over to show it to them i was told " we are not a car dealership, we will not take the car back, we don't know what's wrong with it" needless to say i will not be returning as there both rude and not trust worthy. -100 stars if i could stay clear of this crapshoot.