Rubén was excellent at making getting new phones easy. Process still consumed some time but he…read moreworked with us every step of the way. Highly recommend

While this is a corporate store, the male workers here were very rude and condescending while I…read moretried to get my upgrade. If you're upgrading your phone, apparently you don't even need to go to the store, you do it through their app and it ships to you. No one notified their customer of that and yet we're somehow supposed to know. Regardless, their customer service is abysmal. If you want better service, you're better off going to the downtown Orlando corporate location.

Tyrece was a great great GREAT help. I went to the new AT&T store in winter park, and they sucked…read moreso I had to come to another store to get clarification on a lot of things. Tyrece was able to help me understand my new phone monthly installments and credit my old phone as a trade-in towards my next phone bill in a matter of minutes.

The manager and employee piled on a bunch of additional things and told us there was nothing they…read morecould do about it. We needed to call corporate on our own to get it addressed. They also withheld promotions for turning in phones that would have saved us $800. Corporate was nice to talk to but this store sucked. No one should ever go here.

Not sure why folks appear to be having issues with this company. I ran across their site during a…read moreGoogle search trying to sell a cell phone I no longer needed. Followed their VERY EASY to navigate online forms to get an offer. Received a FedEx FREE shipping label. Sent the package off. Tracked it to their facility in FL. Received a confirmation of receipt email. Next day, got a digital check for the FULL AMOUNT of the original offer! SMOOTH, EASY & HONEST deal. What more could you ask? If you initially misrepresent the condition of the item you're selling and get an offer base on that misrepresentation, don't expect them to be stupid and over-pay you for a piece of junk!

This company is a scam DO NOT USE !!! I sent a z5 cell phone they estimate at $165 i sent in after…read more2 weeks they tell me $30 minus $2 for shipping total $28 !! I went to kiosk at mall they looked it over prior to sending it out they said all good no issues. I bought my wife the flip 7 upgraded it was in a case and she doesnt use phone except for common use everyday doesnt work so never dropped. I know this is a scam DO NOT USE !!!!!

After a free trial of Verizon WiFi for 1/2 the price of Spectrum Wifi I called to close my Spectrum…read moreaccount. That is when I was informed of some "packages" that got my pricing down to close to Verizon. After 35 minutes on the phone just to cancel my subscription I finally got to done (I am told - we shall see in 12 days. Why is it so difficult to close my account? And why am I only informed of better pricing options after I call to cancel? Bye

I wanted to change over to a different provider. I called up. The guy on the phone would not take…read moreno foreign answer. He dragged me on for 25 minutes finally in frustration I had to hang up. I was so angry they wouldn't take no for an answer. I went to the Internet store. I turned in my equipment and told him to cancel. When they sent me my final bill, I had trouble getting the payment to go through but a week later I paid it in full Now they're trying to bill me for $50 more three months after not having any service or equipment I will never use spectrum ever ever again

Andrew and Taylor were etxremely helpful in aiding our purchase of phones and changing our service…read morefrom Sprint to T-Mobile. We were impressed with their professionalism, manners, knowledge, and customer care. We had a terrific experience and will go back for our future phone purchases.

I had a problem with my cellphone and the employee at the AT&T Store suggested that I go to…read moreCellular Tronics. I'm glad I did. Risa, one of the owners, quickly diagnosed the problem and they fixed it. Cellular Tronics was quick and the cost was reasonable. I strongly recommend them. They not only fix cellphones, but other electronics as well.

I am their number one fan! The owners are super friendly and know how to fix just about anything. I…read morehave an XS Max and the screen cracked and they replaced the screen. It has been working with no issues. I highly recommend Cellulartronics and their friendly professional services. Is it electronic? They will repair it!

This review is about the online ordering system not necessarily about the Samford store…read more I wanted to write the review to let people know not to trust the online ordering system if you are using their credit card to purchase anything with the 0% financing option. I purchased a fridge in April 2025 and selected the option to finance for 18 months at no interest. I went on with my life making payments each month assuming there was 0% interest. To my surprise when i looked at the statement this month (I dont usually look at statements) they had been charging me interest the whole time. The promotion was never implemented. So far they have charged me over $500 in interest. When i called them today to question this their answer was that thye could not do anything and that it was my fault for not looking at the statement. I was disappointed because there was not even an apology by the account manager I spoke to. He even said that they would not even fix the issue going forward that they will continue charging interest. Disappointed to say that i will never go to best buy ever again after they robbed me of over $500. Will pay up the card, cancel and buy from other stores or online moving forward.

I have been a loyal Best Buy customer for many years, which is why I feel especially disappointed…read morewriting this message. I recently ordered a pair of AirPods Pro that were listed as open-box in excellent condition. These were intended to be a birthday gift for my wife, so I was expecting them to arrive in near-new condition. Unfortunately, when the package arrived, the box was torn apart and the AirPods were laying loose in the bottom of the shipping box. It was extremely disappointing to open a package meant to be a birthday gift and find it in that condition. I contacted customer service and was instructed to take them to the nearest Best Buy store. When I arrived, the store initially offered to replace them with an open-box pair in good condition, which was not equivalent to what I had purchased. After explaining the situation, I ultimately had to make another trip to the store and purchase a brand new pair instead. In total, this situation required multiple calls and two separate trips to the store, all because the item I received did not match the condition it was advertised in. I asked if any type of accommodation or compensation could be offered for the inconvenience, but I was told that nothing could be done. I have supported Best Buy for many years and have always trusted the quality and service your company provides. Because of that, this experience was very disappointing, especially considering that this purchase was meant to be a special birthday gift for my wife. I hope someone from your customer care team will review this situation and consider making it right. Sincerely, Jerry Martin