Tyrece was a great great GREAT help. I went to the new AT&T store in winter park, and they sucked so I had to come to another store to get clarification on a lot of things. Tyrece was able to help me understand my new phone monthly installments and credit my old phone as a trade-in towards my next phone bill in a matter of minutes. read more

Looking for great customer service and assistance when you need it? Well keep looking because you won't receive it at this location! There are approximately two competent workers on staff willing to help anyone, those individuals are named Tye and Vance everyone else including management are incompetent and inconsiderate. This is the most poorly managed corporate facility that I have ever had the displeasure of being at. At this point I am considering departing the AT&T pattern and entering elsewhere if this is what customer service is going to look like all of the time! AT&T if you care to reach out to find out the totality of my recent experience and concerns you are more than welcome. read more

The manager and employee piled on a bunch of additional things and told us there was nothing they could do about it. We needed to call corporate on our own to get it addressed. They also withheld promotions for turning in phones that would have saved us $800. Corporate was nice to talk to but this store sucked. No one should ever go here. read more

I don't understand the low rating here in Yelp. I have spent quite a significant amount of time over the last two days in this store upgrading my devices and getting accessories. Every single employee is helpful, funny and efficient. I specifically had Tyler helping me. He was knowledgable and pleasant. I was even able to make my appointment on line the second time I went and I texted him that I was coming in. He was ready and waiting with a big smile when I walked in. read more

AT&T Store - Employees hard at work - Mobile Phones Near Me - Sanford, Florida

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Pro: there is a girl named Maddie that works there and she was a great help with us. Con: literally everything else. We were given info over the phone by ATT that the store could not do. We were supposed to get gift cards for trading in our phones. Thay didn't happen. We were supposed to get our phone activated over the phone. That didn't happen. Horrible customer service and there is no communication between the store and the company read more

Beware! They will lie to you about promotions, then not honor any of them. Waste hours and hours of your time. Then the manager will get a nasty attitude with you when you want them to honor what her salesperson told you. This is the worst AT&T store I have ever been to. read more

I came in on Tuesday afternoon, August 8 to see if they could help me understand what's going on with my new account. I had just started the switching process from T-Mobile to AT&T, signed up on July 26th, and already had the new phones shipped by early August, and my switch of two lines went well, but I had another two lines to switch for my girlfriend. Because her phones hadn't been switched within some time frame perhaps a week, the remaining two phones did not show up on My AT&T app. The attendant and the store manager at this Sanford location were very polite and professional overall, and I explained my situation, and they were puzzled as to why only my two ported and activated phones showed up, but eventually they managed to locate the other two lines being used by my girlfriend with T-Mobile. So they issued out new SIM cards, but they caused terrible hardship, certainly unintentionally. But this needs to be pointed out as a sort of malpractice. They activated a SIM card corresponding to my girlfriend's line; remember, she's 40 minutes away using her T-Mobile phone. I thought I made it clear to them that the new AT&T phone was left with my girlfriend and therefore I would not be available to make the physical change of SIM cards. She was still using her old phone. I was planning on doing the switch another time but I would have to bring the AT&T SIM card to her the following day. Perhaps I didn't make that clear to them. The activation of a SIM card without having a phone on hand is the cause of the hardship. I would call that malpractice. Imagine my girlfriend suddenly not having service and not being able to contact anyone. She needs to have phone service as she's taking care of a loved one in assisted living and also has to make and receive calls from doctors and caretakers caring for her loved one, not to mention no way of contacting me. Remember I was given an activated SIM card with the phone that it needs to go to 40 minutes away, and no way for me to know that my friend who has the new AT&T phone without that SIM card and the old phone that was working well with T-Mobile and was going to be switched over to her new AT&T phone. But imagine suddenly the old T-Mobile phone not working. This sudden lack of service was life-threatening. She had no choice but to drive over to the nearest cellular store to buy service. The service she got with T-Mobile is under a contract that requires that she pay for three months. I met with her two days later to insert her AT&T SIM card in her new phone that I didn't have with me. So she's got her old phone but with a different phone number, and her new phone with her number. I was wondering how this store will make amends. read more

Since I'm unable to locate the corporate center, I hope this reached accordingly to right audience. I've been a customer for years now and a year ago I left an apartment who mandated me to get a box with at&t (never used it). I shipped everything back accordingly and have receipts which this happened back in April of 2018. I moved out of apartments and got a house only to find out I had a collections account which Ed charged off over equipment that was already returned. I just spent 2 hours with agents from all over the world trying to fix my issue and I had to repeat myself each time. Of course the compensation I was spoken about never even happened. read more

Had an okay experience in the store. After a horrid telephone customer service experience that went on for two days I was told I needed to go into the retail store to activate a phone. It was fine but I could tell the staff in the store didn't want to hear my sob story about the terrible phone customer service. When I brought up the issues they changed the subject. They got the phone I needed activated done, so I appreciated that. Meh overall. read more

This place does nothing but screw over and lie to its customers! I have spent days now trying to figure out the lies I was told by the guy who helped us and still haven't resolved the issue. read more

I would give my experience zero stars if I could. In August 2023- I purchased a new case and an AT&T Screen protector with a lifetime warranty. I had already purchased a ZAGG screen protector for the same phone in 2022 with the same warranty, but they convinced me the ATT version was better when I was buying the new case since I didn't have to mail in for a replacement and pay the shipping fee attached going forward because I could replace it anytime at the store without a receipt because they would always have a record of it. Sounded like a no-brainer, super convenient and worth the reinvestment price of a new screen protector. Today I go in to get my replacement, and they informed me that it was actually a ZAGG I purchased according to the receipt, and that I would have to mail away for the replacement. Complete and utter BS. I wouldn't have purchased another ZAGG because I already had a lifetime warranty on my previous ZAGG which was a hassle because of the mail in replacement policy was the reason I switched to the AT&T screen product. I watched them take it out of the AT&T box and put it on when I purchased in August so I know it was the AT&T screen protector. Complete waste of money, my time and the last time I will ever stop at that store. read more

The ONLY reason I have AT&T is because it's the cheapest. Other than that I would not recommend. Every single experience I've had with them has been very frustrating. They don't seem to care at all over the phone and the techs are more than 2hrs late. Terrible customer service and they can't even fix the problems they've created. read more

Awful experience with your company. No one to contact at your Main Office so thanks. Just tell them their needs to be better training service and products. I'm sure you all are great. Bad service from From start to present. Lies, defective phones and third world like customer service. No way to contact a live person that speaks and understands English. Las Vegas Loyalty Department was a joke. Internet barely works, tv gets blacked out regularly and the refurbished cell phone barely completes calls. Have your employer pay you to work for someone else. Keep up the good work at your store definitely. Thanks read more

Beware of the staff members here. They Will do anything to sell you the product. That means guaranteeing the world if they can get you out of the store with a product. I don't know if they work on commission but it seem like it. They will deny to their manager whom is not willing to resolve the issue. This was my 3rd time coming here in 2 years because the customer service was terrible then. But I tired to give them another opportunity and they have failed again. So again to all BEWARE. read more

If there could be zero stars that would be marked. The customer service is the worst I have ever experienced. The sales rep was obnoxious, rude, and actually refused to help at all. The store assistant manager had nothing to say when I called him neither about how my son was treated when he went to pick up a new phone ordered online. A process that should be simple and painless. I have 4 accounts through different businesses and will be moving them all to Verizon this week. Stay away from this store. read more

I'd give it one star if I could. I bought a Mophie adjustable wireless charging stand yesterday at the Deltona AT&T store, but when I plugged it in today at work, it didn't work properly. I left work an hour early today to return it and have it replaced, but the Deltona store didn't have one so they sent me to this, the Sanford location. The rep I dealt with was polite and friendly, but he at first couldn't process my exchange for the stand at all because I bought 3 accessories at the same time, netting me a discount for the items. He said he'd have to replicate my cart to attempt an exchange- not my problem, but ok. I understand some systems are weird and don't work the way we'd like, and that's not his fault. He does some stuff on his tablet, and lets me know "I need 78¢ from you," stating something about different taxes in different counties. ... naw, fam. I left work early, lost money. I drove back to Deltona, even though I'm staying the night in Sanford. That's a 40 minute round-trip waste of time, since you didn't have my replacement in the store I bought it from. All in all, I've effectively spent $30 in time away from work and gas to exchange a product that I bought from AT&T that does not work . This isn't his fault, but it sure isn't mine either. I've now spent a bunch of extra time, lost some money and burned some gas to correct a problem that I didn't cause, and you want me to spend MORE money to fix it? No. 78¢ or not, I returned the defective wireless charging pad on principle. Don't go here- they expect you to pay for their company's failures. read more

Horrible customer service. Managers Dion and Rean are unprofessional and untrained to handle upset customers. Specifically advised them it is nothing personal but on going issue I've been having with AT&T since November. And I thought I would get some help going into a local store. Rean was unfocused while interacting with me and I advised her. They automatically thought I was yelling when I specifically told them I am loud because of the ongoing issue. Dion a store manager told me to get out because Rean walked away upset and was blaming me because I set her friend. And I am paying customer for over 15 years. Dion thought she could handle the matter by starting yelling at me and told me to get out of store. Both of them refused to give me a business card. And another sales associate wanted to add more fule to an already heated situation "commented that I expect them to help me" a white curly hair guy. read more

I have not been happy with AT&T service lately. I won't get into detail but calling customer service and using the chat was simply a shit show. They don't give a crap about the customer. I went to this branch to resolve an issue and a very sweet gentleman named Emory Gray restored my faith. This young man went above and beyond and stayed about 3 hours past closing to make sure my issue was resolved. There was nothing in it for him. No current sale, no future sale, no past sale. Nothing was in it for him but to do the right thing. He actually cares about the customer and their needs! I have not been happy with AT&T service lately. I won't get into detail but calling customer service and using the chat was simply a shit show. They don't give a crap about the customer. I went to this branch to resolve an issue and a very sweet gentleman named Emory Gray restored my faith. This young man went above and beyond and stayed about 3 hours past closing to make sure my issue was resolved. There was nothing in it for him. No current sale, no future sale, no past sale. Nothing was in it for him but to do the right thing. He actually cares about the customer and their needs! I have not been happy with AT&T service lately. I won't get into detail but calling customer service and using the chat was simply a shit show. They don't give a crap about the customer. I went to this branch to resolve an issue and a very sweet gentleman named Emory Gray restored my faith. This young man went above and beyond and stayed about 3 hours past closing to make sure my issue was resolved. There was nothing in it for him. No current sale, no future sale, no past sale. Nothing was in it for him but to do the right thing. He actually cares about the customer and their needs! I have not been happy with AT&T service lately. I won't get into detail but calling customer service and using the chat was simply a shit show. They don't give a crap about the customer. I went to this branch to resolve an issue and a very sweet gentleman named Emory Gray restored my faith. This young man went above and beyond and stayed about 3 hours past closing to make sure my issue was resolved. There was nothing in it for him. No current sale, no future sale, no past sale. Nothing was in it for him but to do the right thing. He actually cares about the customer and their needs! AT&T - appreciate and acknowledge this young man. He is the ONLY reason you still have my business. read more

I just had a very negative experience at ATT& T. Store on WP Ball In Sanford, Fl. The salesman was rude and a real jerk. He didn't even try to be helpful. He had no people skills. Maybe he didn't think I could afford to buy a phone. And he didn't want to waste any time on me. I actually wanted to get a few questions answered before making purchase today!!!! read more

This evening I was helped (well hurt)by an employee (Donald) So I called and started an account on the phone with AT&T earlier this afternoon, but it would be Tuesday or so before I got my new phone and I couldn't hear on mine. So he told me I could go to the store and get my phone and be would call me back and I would finish the order. This was a business account I was starting. I bringing over 8 lines. I was told on the phone with the business Dept that I was approved, no deposits and no down payment for my phones. Well when I get to the store to get 3 lines I was bringing over to start, the employee DONALD the black guy, was not listing to what I told him. I already had an account number, approval, everting. I have him my account number and then he started asking for paperwork. I gave him the paperwork and then he started trying to re run my application. I told him not to. The guy I told yo on the phone that already ran my application and verified everything said not to let them do that because the down payments would skyrocket. DONALD keeps going to the back room and coming out and going back there and coming out. Then hands me the phone with credit. He's trying to put my social security number on even though it's s business account. What he was doing was running my application again. So he does exactly what he shouldn't have done either out of ignorance by not knowing knowing how to do his job, or for some other self motivated reason. When it's all done when I only had to pay taxes on the phones when I walked in, now I had to pay $500 down per line. WTF? I'm thinking it's because he gets more of a better commission when you have to pay more io front on the phone. Especially on the Buy one Get one deal. Because even though the phone is free, if there's a down payment you still have to pay the down payment. So that's loosing $500 per phone. He also told me that he could only port one number at a time, even though they were on the same account. Now he said he's been working there a while. So he's either a really bad and stupid employee or he did some fishy stuff with my account. These employees are messing with credit. So they ran my credit twice tonight. Which is not good for my credit. So I will also be filing a complaint with whom ever I can. Before DONALD just wasted a lot of my time and ruined my whole plan I spent the day working on. And no new IPhone 11 for me. So I just wanted people to know. If you want to actually be able to take advantage of the BOGO, do not go to that store. Like I said, I can't get a free phone if I'm paying $500 up front for it. So because of improperly trained employees, my night is ruined and I'm angry and I wasted a lot of time. Also while I was in there watching people (which I had a lot of time to do), everyone was rubbing around asking everyone else what to do! Lol. No one in there has a clue what they are doing. These are the people messing with out credit. I suggest going to a different store. DONLAD literally had to do nothing but pull my account up, ring my phones up and let me on my way. read more

I went to the AT&T store in Sanford looking to get an iPhone X, wanted to be sold. The lady was underwhelming and I walked out without buying that day but returned a week later and was greeted by Marcus. I walked out of there with the iPhone X, a new iPad with service, an iPhone 8 for my daughter and new cable and internet service at my home. Yes, I'm one of those people who want to be sold on something before I buy it. Marcus answered all my questions in a matter of fact way, (NO Pressure whatsoever) and I was extremely happy. Then, I waited for the ball to drop, the surprises to disappoint me, the hidden fees...Marcus was transparent about how the whole process would go and on the day of the install he sent a text letting me know if I needed anything to let him know, and his manager Reann also sent a text. The installer, Zach, had part of the order missing. Within 2 minutes, Marcus talked to Zach and all was set. I don't know what was said or what happened, but what I can say is that I love our new TV service, I have more channels for less money and am extremely happy with the customer service and all the products. I'm finding it hard to believe these corporate employees have the empowerment to go above and beyond and deliver exceptional customer service. Last comment here, I went during a slower time, I believe the negative reviews are a result of huge frustrations on busier times/days & also a couple of the reviews are pretty old. AT&T in Sanford should encourage reviews because most happy people wouldn't even think to review a phone store. Oh, and since this review is about the AT&T store, I didn't say too much about Zach, but he was A-plus on his service as well! That is a whole different review! read more

this place is an embarrassment. not only did they waste my time and money but they ended up making me cancel my order altogether. the workers act very remedial and seems like they just want to give people a hard time. telling me youre trying to help by saying there is nothing you can do is not helpful at all. who ever is running this place should be fired along with half the staff. read more

Poor customer service. Tell the MANAGER and the staff to stay off their Instagram and Facebook when customers need assistance. I was embarrassed for the company. One struggling associate was attempting to help me (totally clueless) and when he has the 3 others for help (one was clearly the supervisor and 1 clearly was the manager) they never looked up from their phones. This location desperately needs customer service and associate training. read more

Awefull. No sence of urgency. No customer service skills. Everyone was rude and stared at me my wife and my daughter people were skipping us even tho we were signed in spent a hour waiting juat to pre order a phone. Switching to verizon. read more

We came to bring our 5 lines over from Verizon and switch to their internet. We sat for 3 hours while the representative messed up the transfers 3 times. The manager sat and played on his cell phone. The store closed at 7pm and they decided to tell us after 3 hours there was a "glitch" in the system which was untrue they merely wanted to go home. Don't waste your time or should I say let THEM waste your time read more

I've been at this location twice in the last week and both times had wonderful customer service! They were very patient with my questions and able to provide the requested services efficiently. Very good experience! read more

I've given them time to get better but today's experience pushes me towards this review. Before I start I'm aware that most mobile carriers do not score well on customer service or value no matter what the company. That said the performance of this company and this store in particular warrants special attention. We've been with AT&T for six years after a disastrous 2 year stint with Sprint. Sprint was cheap but I couldn't pull a signal inside any building no matter what it was made of. AT&T drew us to them 6 years ago because they were the only carrier of the iPhone at that time. We knew Verizon and T-Mobile beat them in customer satisfaction in this region but we foolishly wanted iPhones. We've since moved on to Android and except for our carrier we've never looked back This debacle started in December. We wished to add the kids onto the plan and switch from me being the primary to my wife because she gets a discount through her company. We had been grandfathered into the old unlimited data plan but that would drop off with the switch. Neither of us were happy with this but onward we plowed. This whole transfer was rough. The kids phones took three days to fully function, our phones suddenly had connection issues and worst of all the lady who helped us completely screwed up our plan and we went from averaging $180-210 a month to a $487 bill at the end of January! We were crystal clear what we wanted and what we were able to pay! So the beginning of February I go in with the bill and my phone which has suddenly started freezing and restarting for no reason. They install a new SIM card and after 45 minutes of continuous restarts my phone is working again. This young lady seemed more interested in helping me than the others but she was unable to help me with the bill. For some stupid reason the customer has to call AT&T customer care to get anything resolved! WTF! Why would a company this big create asinine barriers to customer satisfaction?! So after 35 minutes on the phone they credit our account and things work fine until the next Friday when my phone goes full "brick". I'm ready for an upgrade so that's what I do. Galaxy S3. Very nice phone....so far. Fast forward to today. My wife wakes up to a message on her HTC screen to download an update. This message is from AT&T. So she starts the download and it freezes. Nice. She gets it restarted and plugs in the USB to do a full update. 30 minutes of download later it turns on but won't text, half the widgets don't work and other glitches. So I take it into this store where we bought it in the first place. So "tech" guy looks at the phone for 2 minutes and says we have to do a full factory wipe and even then it might not work. In fact she may not be able to back it up at this point to pull all the needed data off. Nice! So I'm a little miffed. When I ask about our options he states it's out of warranty and not insured. To which I respond that it was his company's prompt that caused the problem! She didn't download anything from third party or side load anything! She did exactly what the actual carrier told her to do and now her phone might be trashed. His response was dumbfounding! How the hell does responsibility lie on the customer when the customer did exactly what AT&T told her to do and now the phone's a brick!?!?!? He didn't even say sorry! He acted like it was a privilege for me to be an AT&T customer! That's it! When this contract is out they are gone! Hell it might be worth paying the cancellation fee to drop this joke of a company. read more

This place is awful. I went to add a line to my mobile account. They were uninterested in doing so because as i learned later their reps dont get paid a comission. They blew me off and told me FCC rules wouldnt allow them to do it. The second time i went to get a new sim card, same problem. They were only interested in selling me a contract. They should fire the idiot Kevin. Everything he told me wasn't true. He should be a business school case study on how to chase customers away. I went to ATT store on Lake Mary Blvd. They welcomed me, said no problems. I walked out with an added line with no trouble and replaced my Simm with no headaches. Avoid this store like the plague. read more

This store is the worst. I have been with ATT for my cell phone over a decade and this store and their horrible employees single handedly made my wife and me decide to end our ties with ATT for not only both our cell phones, but also our land line, cable, and internet. They told me they could add my wife's phone line to my plan which forced me out of my grandfathered plan with unlimited data. However, after 4 full hours and multiple trips back to the store, they couldn't transfer my wife's phone to my plan and just said they don't know why but I'm out of luck. I tried to get my old plan back and they said too bad. They told me so many things that turned out to be wrong, they were very incompetent, rude, unprofessional, and could care less about losing customers...so we obliged them. That store and most of their employees, especially their manager, are just God awful...avoid them by all costs! read more

My wireless is great. The U-verse is a nightmare very slow and always freezing up. Do yourself a favor and do not switch because a year contract is a long time to pay and have crappy reception and very slow internet. Brighthouse is really awful but U-verse is miserable read more

I was referred to AT&T by a Sprint associate when I was in the market looking for a case for my Galaxy S4. I was thrilled with the large selection of accessories that AT&T provides for all types of devices versus the selection at Sprint (at the time, they didn't have any cases). read more

I am very sorry I did not take down the man's name who attended me, because I want to sing him praises. If it helps, I came in around lunch time, and he is a tall, thin, African American guy and wore glasses. He represented your business very well. He was patient, polite, friendly, very informative and helpful, and exceeded my expectations for the service I received. He even remembered me and my case when I returned to the store, and assisted me right away. He treated me like a person, rather than a sale. I would rather come here than the iStore. read more

Called and spoke with Allen.. Wasn't very helpful, wondering if the phone line dropped or if he dropped the phone. I'm a very polite person with some very simple questions, called back twice, maybe three times (daughter was holding the phone). Ended up calling a different location which was way more awesome and helped me out thoroughly.. read more

I've been with AT&T for decades. This is my local store. I've gone here for new phone, tablet, you name it. They are always friendly and helpful. read more

Visited store this AM....All 3 employees were on their phones and could have cared less about my issues. I went to this location after being referred by 800 customer service to return tablet...now I am speaking with John Lamp...who made sure I knew he has been with ATT 20 years...still on retail floor there is a success story! He was no help and told me again and again to call 800 service and they could help me...neither he or ATT could care less...this tablet was sent to us fraudulently and alas I will probably end up paying for it! So much for ATT...on their way to becoming another K Mary loaded with a herd of indifferent employees....John Lamp leading the way......Mike read more

Horrible customer service, when the sales rep realized that he wasnt getting a high dollar sale, he told us to go to walmart then walked us to the door to exit, i could tell he was ready help another customer for his "commision" We have a plan with them and they told me i couldnt switch my sim card to a new phone, and that the phone i had didnt have one. We went to Target and received excellent service and they switched out my sim card. read more

Recently I had the worst experience as a first time customer with At&t. I work from home so my Internet is everything for me. I called them and was told a technician would be at my home on Thursday for the installation. The technician comes and tells me that there was a damaged line and the job would take an additional day which I was OK with so I called out of work for the next day. Friday comes, no technician or anyone shows up. Saturday comes so I decide to call and told that no on can come today and that I would have to wait until next week Wednesday for an appointment before someone could fix the issue. Wednesday comes no technician shows from 9-11and am now told it won't be resolved until the following week on Monday. This company has put my job at risk and has the worst customer service I have ever seen in my life. And as an update there is still a hole outside of my house and now their customer support team wants to call me after I told them they can pick up their equipment since I'll be going with another provider who can get the job done in a day. If I could give 0 stars I would. read more

Usually great experiences. However, we went recently and the man who was our cellular assistant had no interest in helping us. My father, who was getting an upgrade, knew little about plans, contracts, etc. and the man had no interest in explaining what each service was and would not help in answering questions of ours. For example, he would not tell my father why his bill would go up, etc. Our assistant Tito I believe his name was had no interest in helping. The man who signed us in was very warm and friendly and that is why I give two stars. We always love going to AT&T because the service is so nice, however this time I was extremely disappointed and was appalled by the service. We will try Orange City, FL because they have always had great service as well. I plan on coming back in the future, because maybe he was just having a bad day and everyone deserves a second chance. read more