The homecare provided was excellent. The staff in the office was very understanding, helpful,…read moreprofessional and informative. Needing homecare for a loved one is a difficult time; the agency assisted in the transition. Thank you again.

This is the worse home care agency I've ever dealt with. Do not use this agency for your loved one…read more Most unprofessional company I've ever had to deal with in my 30 years of getting services. Please make sure you know what your doing before calling this company. There nurse Christy quit and I was never notified. I got a call from a second agency I use, Bayada, and they sent a nurse over to cover this agencies responsibility. I actually had to fill out all the paperwork for the Cordinator because they didn't know how to even do that. Then I had to train this nurse Christy because they don't train them on how to care for the client. They only had two days to cover and couldn't even manage to do that. If you need a great agency please call Bayada. They train all there nurses prior to sending them out to clients. Then the nurse is trained in the clients home by a nurse that's worked here and knows the case without leaving up to family members to train a nurse that doesn't seem to know what a nurse should know. Save your loved one from safe and sound. I now fired the agency.

An update! The Aide that left me/her company in the lurch (job abandonment) showed up to my house…read morethe following day. I told her I already ended the contract w/the company. She said her boyfriend's car got impounded, so she decided to stay home (but never called the agency directly). I sent her packing and called the agency to ask the same on-call person (who said I would have no help all weekend) why she would send this irresponsible person to my house unannounced AND after I ended the contract. She said the Aide apologized last night via voicemail, so she let her come to my house. I asked why she didn't call to inform me this morning. She said she was busy and forgot! So Monday 9am, I talked to the caseworker (Mrs. H) and mngr (Christine?). They offered a bunch of apologies. They said the 'emergency/on-call person is supposed to call for additional assistance if they can't find an aide (a sorry excuse, if the emergency person does not know basic procedure). I made it clear that I have extensive experience in healthcare management, and I know how many mistakes were made in the handling of my case--their service is abysmal. I made it clear that I would pursue my complaint with the MLTC that same day, and there was no chance to continue my Mother's contract of service. I severed ties immediately. A WEEK LATER ON THE FOLLOWING SATURDAY (12/9) while I was working with an Aide from the new agency, there was a ring at my bell. It was my regular Aide who just returned from vacation. NO ONE AT 'HOME SWEET HOME/CATHIE'S CAR/NYHC' told her what happened, or that the contract was terminated!! They let her take TWO buses to my home for ME to tell her that the agency failed us both again and stood us up with no coverage while she was out. Once she left, I contacted the on-call person (a different woman from last week, more knowledgeable) and told her EVERYTHING that had taken place up until today. She was astounded. She said there was no information left on the case record showing they had lost my account. I told her I called the MLTC on Monday after I spoke to her manager (Christine), and the MLTC had the Medicaid paperwork completed and the new agency/Aide assigned by the Wed or Thurs. This poor communication had to be her manager's fault. I left word that Home Sweet Home is clearly negligent in their training, paperwork AND procedure and have no respect for the few good Aides they may have in their employ. Of course, I never heard back from the manager. As stated--I have experience in healthcare. I can honestly tell you, this is 'keystone cops' type of behavior. I have never seen so many errors in handling a simple case. No one likes to be a victim of someone's job abandonment, but what blows my mind is the obvious poor screening and hiring practices, as well as poor training and communication clearly evident in my case. MULTIPLE, EGREGIOUS errors. I never saw such terrible mismanagement of a routine case in my 12 years in healthcare. If they are this clueless on a day-to-day, what happens in serious situations? Inexcusable!

Couldn't have gotten through Mom's accident/injury and recovery without Cathie's Home Sweet…read moreHomecare. Caring and kind caregivers..... truly a blessing!! Would recommend to anyone!

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with

Very caring agency and overall lovely home health aids. The agency is very responsive and helps…read morewith any interpersonal or communication issues with the aides. They are lovely. I wish I could have stayed with them, but their overarching agency, Centers, made it very difficult to stay on top of the necessary paperwork, so we had to switch. We still miss their aides.

My appreciation for Safe and Prudent knows no bounds. They provide the best aides, with warmth and…read moreconcern on every level. I always had someone there for my uncle, no matter what, and my uncle truly appreciated the stability they afforded. If I had a question, someone was always there--including the owners, which really meant the world to me. Their nurses really know their stuff, too. David, Malka--thank you for everything!

"I cannot express enough gratitude for Pat and the entire team at Gentle Touch. I was recently…read moretasked with the overwhelming responsibility of helping my cousin transition home from a rehabilitation center following a stroke. Since I live in another state, I was incredibly worried about how we would manage everything from a distance. Pat and his staff truly went above and beyond to ease that burden. They didn't just provide care; they made sure every detail of my cousin's home was safe and that every single one of his needs was met before he even walked through the door. What touched me the most was Pat's communication and selflessness. He kept me in the loop every step of the way, so I never felt 'in the dark' despite being miles away. He even gave up his own personal time to help, knowing I couldn't be there physically. If you are looking for a team that treats your family like their own, look no further than Gentle Touch. They are professional, reliable, and most importantly, deeply compassionate."

Horrible they lied said they worked with my insurance companny all the time and all there nurses…read moreare license registered they are not !!!so your insurance companny will not cover it or reimburse you !!!! they lie just so they can get the job the aids they sent were horrible or no shows do not use this companny if you love your loved one its a fraud there are better ones out there this is just a broker not a real agency do not beleive these other reviewes there probably freinds and family and employees

This is absolutely amazing. Needed a place for my husband to do physical therapy and he hated the…read moreresident/nursing homes. The food was awful and he was stuck in a bed if he wasn't actually having physical therapy Then comes the Bristol! Excellent food. Wonderful caring employees. Great activities. You can stay for a limited time or indefinitely. I highly recommend a stay if it's needed. Miles above the rest.

We just put our relative in this facility after so much heartbreak and so many conversations about…read morewhat the right place for him was going to be. After 20 other facilities and a lot of research it was Janeille Williams the director at the Bristal which made us feel comfortable and at ease with our decision. Her focus, attention to detail and level of care she was providing to the patients overwhelmed us and made it an easy decision. Thank you Bristal and thank you Janeille for the care and the love.

Outstanding and incredibly compassionate help from Lauren at LifeWorx. We were facing a challenging…read moremedical situation that required finding a private duty healthcare helper to care for our elderly family member around the clock in the hospital and then upon his return to home. Lauren was able to immediately send amazing certified nurse assistants to care for our family member. Lauren went above and beyond to ensure that our needs were met. We highly recommend Lifeworx for their extraordinary responsiveness to our needs and for finding such wonderful, reliable, and competent caregivers to help during a difficult time.

My 95 year old mother recently moved into The Arbors after living alone for the last 15 years. She…read moreLOVES it! She's made tons of friends with the other residents and staff. Everyone is so helpful and caring. She's involved in the many daily activities. These include movies, cards, bingo, "happy hour", frequent outside trips and local entertainer performances. The Arbors are constantly looking out for her well being. They take excellent care of her physical and emotional health. It gives me tremendous piece of mind. She couldn't be happier, nor could I.

My father moved to NY after my sister, who was his primary caretaker passed away. I visited a few…read moreassisted living communities for my 88 year old father prior to him moving to NY. I signed a contract to a different location in Nassau County prior to him visiting what would have been his new home and community. Needless to say, my father father was miserable in the place I signed him up for. He stated that no one showed up for the scheduled activities and it lacked social interaction with his new peers. My father and I were still grieving the loss of my sister, he had been through so much in a short period of time, including the fact that he moved away from his friends and home in Florida by moving to New York. It was crucial that we found the place my dad could happily call home. I researched many communities, however, this time I had the benefit of bringing my dad on the tours so that he could decide for himself where he wished to settle in. The Arbors was his pick! Lisa gave us the tour and my father was warmly greeted by the staff as well as the fellow residents. The Arbors offers a plethora of activities everyday and my father is hardly in his room. It's a warm and friendly environment. The staff is attentive and my mind is at ease since I know that my father's medical needs are addressed. My father has been residing in The Arbors since 2023 and continues to tell family and friends that he is "living his best life" and has absolutely "no complaints". He has a beautiful apartment, which is cleaned everyday by the staff...it's as if he's living on a cruise ship, except it's on land! Big Thanks to The Staff and Residents at The Arbors, you've made my father and I so happy :)