During a very difficult time I found help with Nannys for Grannys. They always were very friendly…read moreand helpful. I would use them again if I needed.

Worst home health care agency I've ever dealt with -- wish I could give zero or negative stars. I…read moreonly give 1 or 2 stars in extreme cases, and this certainly warrants that. Miscommunication or more like NO COMMUNICATION by care coordinators, Liz & Kim and aides that just wouldn't show up -- or ones that just came unannounced. And since I didn't know anyone was scheduled to come twice I was out running errands and my loved one had no way of answering the door. One such aide, Monique, arrived and made such a screaming, profanity yelling tantrum at the guard booth that I had neighbors calling asking if everything was ok. Thank God I live in a gated community but with this young woman's temper I wouldn't want her in my home. She showed up to work the next day only to leave my loved one unattended to make a personal phone call outside while I was out walking my dog. I heard her carrying on from down the block arguing on the phone with someone about her "baby daddy in jail" and she must've been in jail recently too because she was talking about being in a small cell herself. She was unprepared to do any work that day, her only intention was to make and receive personal calls and texts. I noticed a few days later that she unplugged a plug-in next to the recliner she was sitting in to charge her phone and it spilled over getting scented oil all over the wall, carpet and recliner staining everything. At least it smells good?? Another aide this agency sent, Margaret, was 70 years old and the poor woman had so many medical issues she herself could have used an aide. She didn't eat before coming for her 9 hour shift nor did she bring food with her so we were offering her all sorts of food and I was actually serving her like a queen while I ran around like a servant in my own home. There was no way she would have been able to perform the strenuous physical tasks required of her and she should not have been sent here, it was made clear to the coordinators the type of help that was needed and the intake nurse personally met and assessed my loved one. This "aide" was surprised to learn that I would not be pitching in going forward and would not be helping her -- I told her this was not a tag team and the point of a home health aide was to give me a break. Yet another aide, "B" was so frail and also had a major medical diagnosis which would have prevented her from performing critical tasks required of her. At least this aide had her own car because the other two did not and they relied on a friend/relative/public transportation. From our house to the nearest bus stop it is a mile -- there's no way someone would walk that on a daily basis in rain, sleet or snow, and it is our experience that any time an aide doesn't have their own transportation they are very unreliable. It was also made very clear to Nannies with Grannies coordinators Liz and Kim that we have 2 small dogs and a cat -- that behaves like Sasquatch and hides with visitors but a cat nonetheless -- and any aide entering our home would need to know that and be ok with pets. All of these aides had an issue with pets making it very difficult to form a relationship long term. I have no idea how such an agency who deals with disabled or elderly clients could be in existence with such poorly screened aides, such poorly matched aides for the job, aides showing up to a job without proper knowledge and training of the equipment in the home, with clueless coordinators who forget to make a simple phone call, and without the 2 main requests taken into consideration: Pets (who are sweet and don't bother anyone, but we do understand not everyone likes pets and some people are just plain allergic!) and basic knowledge of the equipment used in the home So in a month and a half period of time 3 aides came for 3 days of service. UNACCEPTABLE! GET A CLUE NANNIES FOR GRANNIES! Oh wait I forgot, after almost 3 weeks of no service the guard at the gatehouse calls Christmas Eve while we're rushing to get dressed and ready to catch a ferry to Connecticut to say an aide is here. Um what?!?! Epic fail Nannies Even the intake nurse, Mary, changed the time of her intake appointment and insisted my loved one screwed up the time but what she didn't realize is that she was on speakerphone with myself AND the aide also in the room. She made the mistake but we didn't press the issue because they were a new agency and we didn't want to nit pick at the time. Well, now it is beyond nit picking at this point. I have no idea how so much can go so wrong but it's really unacceptable.

The homecare provided was excellent. The staff in the office was very understanding, helpful,…read moreprofessional and informative. Needing homecare for a loved one is a difficult time; the agency assisted in the transition. Thank you again.

This is the worse home care agency I've ever dealt with. Do not use this agency for your loved one…read more Most unprofessional company I've ever had to deal with in my 30 years of getting services. Please make sure you know what your doing before calling this company. There nurse Christy quit and I was never notified. I got a call from a second agency I use, Bayada, and they sent a nurse over to cover this agencies responsibility. I actually had to fill out all the paperwork for the Cordinator because they didn't know how to even do that. Then I had to train this nurse Christy because they don't train them on how to care for the client. They only had two days to cover and couldn't even manage to do that. If you need a great agency please call Bayada. They train all there nurses prior to sending them out to clients. Then the nurse is trained in the clients home by a nurse that's worked here and knows the case without leaving up to family members to train a nurse that doesn't seem to know what a nurse should know. Save your loved one from safe and sound. I now fired the agency.

Awesome staff easy and supportive. A friend recommended them and they've been great. we love our…read morecaregiver thanks again!

Could not be happier with the quality of staff and the level of care my parents received over the…read morepast 2+ years. Initially my Dad was very reluctant to accept help, Sr Helpers met with both my parents and they agreed initially to Mon - Fri 1PM to 5PM. The aide (Christine) who was assigned to my parents could not have been better. My parents really enjoyed having her in their home. Over time Christine became part of our family. On a daily basis we received written feedback on how our parents were doing. This gives great peace of mind with family in multiple states, the daily communication was so appreciated. Due to medical needs my parents needed 24/7 care. I reached out to Peg to let her know the date they would be released from the hospital. Peg was able to put together a very solid team of aides very quickly. Our family was so impressed with the quality of care received and how professional they all were. Covering a 24/7 schedule is not easy but never once did Sr Helpers leave anything uncovered. My parents have recently gone into assisted living and they truly miss the Sr Helpers aides who they got to know so well. I would highly recommend their services.

Fantastic administrative staff, professional caregivers were a pleasure - highly recommendread more

We had the most wonderful experience with the Jericho branch. They helped my mother so much and…read morecontributed to her mental and physical wellness. The aides were top notch! We could not have had a better experience!

Went through a few home health aides from this company, because they weren't the right fit…read more However, for over a month Personal Touch provided my mother the same home health aide consistently. I walk in unexpected all the time and find her reading to my mother, playing Bingo with her, talking to her and showering her. I'm feeling blessed today because she showed up even in this very cold weather. I realize that finding a home health aide that fits your needs is trial and error. So far so good. Feeling thankful!

Great customer service. Quality home health aides. A true gem in the home care industry!!read more

This is truly an outstanding customer-oriented company run by a hard-working, honest, intelligent…read moreand compassionate owner. I have used Brookside to provide my mom with a part-time aide for the past three months. Rob (the owner) recruited two outstanding aides, whom my mom loved and who provided attentive, caring, loving and intelligent care. They reported back to Rob when my mom was slipping in her health, and he promptly reported it to me so that I could take action. The communication from Rob was steady and thorough. When you call Rob or email him, he responds very quickly. Not once did I think, "When will he get back to me?" And we talked a lot. I also found him honest in all of my dealings with him. He goes out of his way to be fair and to deliver great service. This is an outstanding company because it cares about the customer, it responds quickly and it treats you with respect and honesty. Also, and this is very important, Rob takes great pains to recruit the right person. He takes it very seriously and works hard to hire first-rate aides. I wholeheartedly recommend this company.

"I cannot express enough gratitude for Pat and the entire team at Gentle Touch. I was recently…read moretasked with the overwhelming responsibility of helping my cousin transition home from a rehabilitation center following a stroke. Since I live in another state, I was incredibly worried about how we would manage everything from a distance. Pat and his staff truly went above and beyond to ease that burden. They didn't just provide care; they made sure every detail of my cousin's home was safe and that every single one of his needs was met before he even walked through the door. What touched me the most was Pat's communication and selflessness. He kept me in the loop every step of the way, so I never felt 'in the dark' despite being miles away. He even gave up his own personal time to help, knowing I couldn't be there physically. If you are looking for a team that treats your family like their own, look no further than Gentle Touch. They are professional, reliable, and most importantly, deeply compassionate."

Horrible they lied said they worked with my insurance companny all the time and all there nurses…read moreare license registered they are not !!!so your insurance companny will not cover it or reimburse you !!!! they lie just so they can get the job the aids they sent were horrible or no shows do not use this companny if you love your loved one its a fraud there are better ones out there this is just a broker not a real agency do not beleive these other reviewes there probably freinds and family and employees

great experience.! The girls are caring and do all that they can to make my mom comfortable…read more Great agency to work with