Diane is awesome. Small salon very clean. Always come in to get my ingrown toe nails cut out …read more Diane always does an awesome job.

Awful experience, got a number 4 pedicure and it was a complete rip off. Quick, rushed, and zero…read morepampering. Was there for 30 minutes total and we got the pampering package. Totally disappointed, won't be coming back. Very unfortunate, we had higher expectations. I've had numerous pedicures, and the massage lasted a minute. I specifically went with the fancier pedicure package because I wanted pampering, and I pointed out to them they advertised this package so poorly and misleading if they aren't going to do everything that's listed. The employees didn't seem to care at all and just shrugged it off. Won't be coming back.

I discovered Nail Spa while browsing Yelp for a nail salon. I initially went in for a pedicure and…read morea new nail dip. As the nail tech was prepping my nails, I noticed all the sample nail designs and thought, Oh, she knows how to do designs. With that in mind, I decided to get acrylic tips instead. I shared a video with her showing a cat-eye French tip design I wanted. As she started working, I felt the nails looked too dark, but I tried to trust the process. She finished one nail and asked for my opinion. I asked if it was the final product, but due to a language barrier, she called over a man I believe is the owner. He explained that the nail wasn't finished and there were more layers to add, so I said okay. When everything was done, she executed the design perfectly, but it was much darker than I wanted. I had hoped for a pink design but left with a dark pink and greenish-looking nail. I tried to love it but couldn't, so I returned the next day to request a color change. Initially, the owner implied I would need to pay for the redesign, but when I explained that I had expressed my dissatisfaction the day before, he agreed to fix it at no charge. Because of this good customer service, I decided to give them another chance, but I opted for a different nail tech this time and requested Michael. During my fill, I had to point out areas where the nails weren't shaped correctly. Even during polishing, I had to ask him to go over spots he missed. I asked for blue chrome nails with glitter, and he initially said it was possible. However, after prepping my nails, he called over a coworker, showed him the picture, and then told me he couldn't execute the design. As a result, I left with plain nail polish. Michael was apologetic and said they'd have the chrome powder next time, but by then, the experience left me disappointed. The staff is nice, and I appreciate that they allow both appointments and walk-ins. However, there's something about the vibe of the salon that feels off, so I won't be returning. That said, if you're in a pinch and need something affordable, they might be worth a try.

Be aware they use drills to remove gelx and they are not really adept (hurting my natural nail,…read morenicks to skin)....

I ONLY come to this salon because I get the experience I want, the quality I need, and I always…read morefeel welcomed and invited. I suggest clearing your schedule as the techs take their time to ensure perfection. I have never in 2 years had a bad experience here. Huge special shoutout to Carelle and Armani, lovely people and always professiona!

I waited a few days before posting this review because I wanted to be fair and objective…read more Unfortunately, this was not a good experience, and I will not be returning. I waited nearly an hour (my choice) for service and paid $50 for a pedicure that did not meet my expectations. The technician was pleasant, but the service felt inexperienced. My toenails were not shaped properly, my cuticles were not pushed back, several nails were left longer than requested, and my request to cut the corners of my nails was not addressed. The pedicure itself was so light that it barely felt like my feet were being worked on. I was genuinely hoping to find a new salon and wanted to love the experience, but the quality of service did not justify the wait or the price. It simply was not the right fit for me.

They only seem to have gel polish for manicures & pedicures. If you don't prefer gel, this is not…read morethe place for you! In the future, I would advise this salon to be honest with customers who are asking for regular mani or regular pedi. If you have no regular polish, please just say "we only have gel here, sorry!" More details: We asked for regular pedicures and repeated it multiple times when they brought out what looks like the typical DND shellac two-pack with a color and a clear coat. We were confused, but they would not admit that it was a gel polish, so there were 2 problems: 1) they brought us the sample nails to pick a color, but the colors always looked very different on the nail. Of course they were never going to be cured under UV, so the color was different and more opaque. We had to keep changing our polish color through trial and error. (No guidance or assistance from the tech, by the way. It helps if the staff is familiar with the products they have. Imagine if they had true regular polish AND swatched that polish so we could select accordingly! A genius concept LOL ) 2) We waited well over an hour (no one checked on us or our nails during this time) after the polish application... and the polish never dried properly like a traditional regular polish would have. It kept smudging even after they "checked" that mine were dry. My cousin had it worse. They had to wipe her polish off (after we waited all this time!) And just re-applied once more. Complete waste of time. Regular polish is designed to air dry! We had to ask for fans multiple times, and even asked them to just consider curing the nails under the light so we could go home, but they just looked at us in confusion and re-painted the nails that would never dry and kept getting smudged. We went home and used a UV lamp we had to see if the nails would cure, confirming once and for all that it was gel polish that they used... guess what! They did! next time I am trusting my instincts. Oh, an additional issue was that I asked for a 3 pm appointment the day before and confirmed it over the phone. When I arrived at 2:50, I was told the appointment is actually at 3:30 and to come back. Clerical error on their part and they didn't admit it, so not a great first impression.

Let me start by saying I rarely ever go to nail salons, but I saw a new one opening in Canton and…read moredecided to check them out! The inside was really modern and pretty, and I loved that they had complimentary drinks and snacks while I was waiting. I got Gel X for the first time and was nervous about how it would feel, but the whole process was actually really comfortable. I also really loved working with Harry because he was so social, communicative, and fun to talk to. Nail appointments can sometimes just be sitting in silence for over an hour, which honestly isn't my favorite thing, so I appreciated that he was not only really talented but also enjoyable to chat with. The prices also seemed pretty reasonable for the service, though I can't compare too much since this was my first Gel X experience. Overall, I'd definitely recommend checking them out!

My wife went there yesterday on her lunch break to find that the shop was closed during posted…read morebusiness hours. She stood outside and called to see if someone might be napping in the back and was met with a loudly ringing phone that no one answered. What a waste of time.

This is a very small location. Definitely call ahead of time to see if they are busy with other…read moreclients. In the middle of the day, it seems like they have pretty slow business. Both of the owners take a lot of time when they are doing a pedicure, but they are very meticulous. I thought their services were very good overall. The best part was their prices. While the appointment probably takes a little bit longer than the typical nail salon, you cannot beat an $18 pedicure before taxes and tip. I would suggest potentially bringing your own nail polish along because their selection was not extremely extensive. I like to support local businesses, so I will definitely be going back at some point. Then I can try out their managers and see how they are.

This is our go-to spot for pedicures. The service is…read moreconsistently great, and they really take their time. The foot massage alone is easily a full 20 minutes and feels incredible. Always leave feeling relaxed and taken care of. Highly recommend!

They are so quick and when my friend first brought me I was so happy with the result. The workers…read moreare so sweet and they will talk to you the whole time. I totally recommend.

I am beyond disappointed. I was a loyal client and gave this salon 5 stars in the past, but since…read moreHelen moved to Pikesville, the service has completely changed. I've tried multiple times to get my nails done, most recently on a Friday afternoon around 12:45 and have been turned away again and again. The worst part? There were several staff members sitting in the shop not doing nails. Most nail salons take walk-ins unless otherwise stated. Instead of being offered a wait time or appointment, I was simply told "we don't have time." That's not just inconvenient, it's rude and dismissive. A business is more than one person, but without basic courtesy and customer service, clients like me won't be coming back.

It was awesome Helen and her husband attended to me. They were very warm and Helen is so skilled…read moreand detailed. A bit pricy but I will be back because of the quality of service I received.

I've been a client of Susie's for a little over a year. The service here has always been…read morephenomenal! Even after I transplanted to PA; I continue to travel to Baltimore for my nail experience. Susie does what works for ME; whether I want something tame (which is rare) or I want something off the wall - she delivers. Not only that, when I leave the salon I know I'm not going to have designs that look like everyone else's. To rebut the other reviews; I've not personally experienced nor witnessed rude behavior or negative energy from any of the technicians. However, I will say as customers we shouldn't expect a tech to drop everything she's doing to answer your questions with immediacy; specifically when the technician has a customer in her chair. My time is mine and yours is yours. Additionally, I've never waited beyond a few minutes pass my appointment time nor has my service taken hours on end. BUTTTTT when you get in the hands of a true artist, whether its nails or hair, why would you want it to be rushed?? (shrugs shoulders). My hair and nail therapy is an experience not a transaction but maybe its just me. Stay blessed folks!

So I'm new to Baltimore and I'm trying to find a new nail salon and Groupon brought me to this…read moreplace. I was finished an earlier appointment and came early so I could find parking. I came in and no one was at the desk. The greeting was not friendly nor welcoming. I informed the women to my right that I had a 4 pm appointment. I was just asked who am I here to see. It's my first time and I don't know nor was I told to ask for someone when I set my appointment. There was exchange between her and another staff about who I was going to see. Then I was told they will be with me. I wasn't even offered a seat. I was then brought over so I could get my pedicure. Customer service is pivotal to the success of any business especially when I can spend the same money and have pleasant experience. Thankfully my manicurist was pleasant and salvaged my visit but the beginning was almost enough for me not to return. I just staff will always be mindful that word of mouth and that first impressions are long lasting and can undermine the success of any business. At the end I rate my experience as just okay.