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    All Points North

    3.0 (2 reviews)
    Open Open 24 hours

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    2 months ago

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    The Harrison at Heritage - Holding waiting for someone to pick up the phone !!!

    The Harrison at Heritage

    2.3(49 reviews)
    1.7 mi

    My grandmother stayed here for four weeks for physical therapy rehabilitation. I will say off the…read morebat I was extremely hesitant to want my family member in any nursing facility because of horror stories people hear. The Harrison exceeded all my expectations - the reason being a handful of staff members. First off, when you walk in you'll likely meet Ms. Sherry - who is kind and helpful and makes you feel at ease immediately. Thank you for being so welcoming and assisting my family every day. Luis, PTA - thank you!! Luis worked with my grandmother daily getting her strength to be self sufficient at home and walking to and from her bedroom, etc. He was kind, encouraging and an absolute gift. Lauren, speech therapist - patient and encouraging, thank you for taking the time to work with my grandmother and endure my family asking tons of questions and visiting during therapy. Lastly, her nurse Arthur and CNA Elsa - thank you guys!! The care Elsa showed will never be forgotten and we are truly grateful. The only reason I didn't give 5 stars is the follow up during and after discharge - referrals for home health PT/OT was great but ordering equipment has been bumpy. Upon discharge we expected equipment or how to go about getting it and have yet to hear back from the company or our contact @ Harrison.

    Our family placed my grandmother in this facility after a major surgery with the hope that she…read morewould receive the care and rehabilitation she needed to regain her strength. Unfortunately, our experience was extremely disappointing. The biggest issue was the lack of timely care. If you pressed the call button, you could expect to wait an hour or more for someone to respond--even when assistance was urgently needed. There were multiple occasions where my grandmother needed immediate attention, had already pressed her call button over an hour earlier, and no one had come. We would end up calling the front desk ourselves just to have someone go to the nurses' station and tell the staff to get up and help her. That should never have to happen. We repeatedly brought these concerns to management and the higher-ups, hoping things would improve. Instead, our concerns were brushed off, dismissed, or met with excuses. Nothing ever changed. We were also repeatedly told certain doctors and specialists would be coming, but many never did. The physician rarely showed up, the nutritionist we were promised never came, and several other services they assured us would happen simply never did. Medication management was inconsistent, the food was poor, and overall communication was lacking. It felt like promise after promise was made during the admission process, only for those promises to be forgotten once my grandmother was admitted. I do want to recognize two employees who truly stood out. Vivian at the front desk was always kind, professional, and incredibly helpful. She has no control over the care provided on the floors, but she consistently did everything she could to help us. Nicole, the wound care nurse, was also outstanding. She cared for my grandmother every day with compassion and professionalism. The only reason we didn't immediately transfer my grandmother to another facility was because we trusted Nicole to continue managing her wound care. Aside from those two individuals, I cannot recommend this facility. The nurse aides were often unresponsive, doctors were rarely seen, medications weren't handled consistently, and the overall quality of care fell far below what was promised. If you're considering placing a loved one here, I strongly encourage you to look elsewhere. They deserve attentive, compassionate care--not long waits for basic needs, broken promises, and concerns that go ignored. DO NOT GO HERE.

    Photos
    The Harrison at Heritage - Wilted and sad looking flowers from Mother's Day!

    Wilted and sad looking flowers from Mother's Day!

    The Harrison at Heritage - Holes in the walls, some rooms smell like natural gas and just aren't taken care of properly.

    Holes in the walls, some rooms smell like natural gas and just aren't taken care of properly.

    The Harrison at Heritage - Left out burrito for residents to eat?!?

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    Left out burrito for residents to eat?!?

    Elements Luxury Recovery

    Elements Luxury Recovery

    5.0(2 reviews)
    29.9 miLakewood

    Elements is hands down one of the best options for sober living in Dallas. The house is clean,…read morewell-run, and the support is consistent without feeling overbearing. If you're looking for luxury sober living in Dallas, this place really delivers on both comfort and structure.

    This is hands down the best Sober Living I have ever seen. The house itself is amazing. Large…read moreprivate rooms with huge TV's, queen beds with all new mattresses and high thread count linens. Only the best. That's how they do it at Elements. From the Breville espresso maker to the grand piano in the living room, or the putting green out back and egg smoker on the deck. And it's situated in the warm niche neighborhood of Lakewood, right in Swiss Avenue in the heart of Dallas. The area is like a small borough in NYC, where you can see the beautiful skyline as you walk to anywhere you need to go, like trendy and quality restaurants, spa treatments, haircuts, banks, even the gym which they provide memberships for clients. Location is important because it puts residents in close proximity to a ton of people in recovery, and different recovery meetings nearby. There are several A.A., NA, Dharma, and SMART recovery meetings nearby, and weekly they have an NA meeting and a Dharma recovery meeting at the house which are both excellent and well attended. But the really precious thing about Elements is the people. The residents are all highly motivated towards recovery and supportive of one another. The house manager is vigilant and committed to keeping residents on track. Drug testing weekly and breathalyzers every night. He also coordinates and participates in community service events like feeding the homeless. The Sober Coach is one of the best in the country. He is instrumental in reframing the situation as it applies to each individual and their long term recovery goals. He helps with relationships and communication with loved ones and advocates for the residents. He leads outreach ventures eg to maximum security prisons and includes residents in these outings. The Life Coach is one of the smartest people I've ever met. She helps residents with everything from the simple tasks of linking bank accounts where they need to go, to formalizing and updating their resumes and doing interview prep. And all of them are networked all over DFW and can get the resident in front of of exactly the right people to achieve their objectives. I've seen residents come through here and transform their lives for the better, improving their relationships, education, and career opportunities. It's a beautiful thing to see the positive transformation that occurs during a resident's time at Elements and working with the team. Highest rating. I could not endorse more emphatically. Five Stars. I sincerely appreciate this place, these people, and what they do.

    Photos
    Elements Luxury Recovery
    Elements Luxury Recovery
    Elements Luxury Recovery - Group Activities.

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    Group Activities.

    All Points North - addictionmedicine - Updated August 2026

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