Fraudulent billing…read more Watch out for these fraudsters. I had Arctic over to look at a heating issue. Their tech was in my house for no more than 20 minutes. I received a bill for 1.5 hours. When I called them, their rude representative claimed their GPS said he was at my house for one hour and 27 minutes. Then she hung up on me. I then check my Ring doorbell camera and got the video evidence. I wrote the company and then got a call from a "manager" who claimed their rep didn't argue with me and they were fixing it. Watch out for these crooks. If they're willing to scam me on my first small bill, imagine what they'd do to you if you did a big project with them. CROOKS. Update: Subsequent to the original post, Jeffrey F from Arctic Mechanical wrote a reply to my post, inaccurately characterizing the events, but more importantly, listing my name and home address in his reply. This attempt to intimidate and chill my right to post about their business practices was appropriately taken down by Yelp. But this is further evidence of Arctic Mechanical's business practices and aggressive and shady front office.

.As a member for many years, I found recent service unacceptable and overpriced. For the second…read moreyear, I lost A/C during dangerous heat AFTER Artic Mechanical service adding refrigerant. This year I lost A/C after paying Arctic Mechanical to inspect and replenish proper refrigerant levels. Two weeks after Arctic Mechanical service, I lost A/C during dangerous heat. Failing to detect leakage BEFORE adding refrigerant is the service problem. Arctic solution is to now install a new A/C, after spending over $3,000 dollars on Arctic Mechanical service. In past, Artic quoted me a heat/hot water unit, and after accepting the quote installed a different brand. No explanation for this bait - and- switch maneuver. No longer quality service, little value, but unreliable response to emergency. Buyer beware.

Mr. Valenti upgraded our AC unit, and in the process provided us with a more energy efficient heat…read morepump hybrid system that we are thrilled to have. Our heating is now comfortable - with appropriate humidity levels and real control over the two zones in our home. Mr. Valenti was patient and expansive answering our many questions during the proposal phase, providing information that enabled us to complete the upgrade and stay within our budget. The work included a redo of our zoning controls, so now each operates independently and as needed, with new thermostats that tailor system operation to our zone preferences. Mr. Valenti completed the work on schedule and with minimal disruption to our household routines. We are quite pleased with Mr. Valenti, his candor and professionalism during the proposal process, and his execution of the work. We look forward to further collaborations with Mr. Valenti for other upgrades in our home and the ongoing maintenance of our system.

Anthony is our go to person for HVAC. Long story short,…read moreour heat pump decided to retire in the middle of the 2021 winter season (out of nowhere). I left Anthony a message and he quickly responded to my call and scheduled a time to check out the unit within days. After assessing the unit, he explained that the unit is dead and provided me with a few recommendations, replace what's required or the entire unit. He was very patient with me and explains the pros and cons. At the end, I decided the right thing to do is to replace the entire HVAC unit since the original unit is more than 13 years old. He helped replace my thermostat with Nest and even found a vent that was not connected and fixed it! Anthony is very thorough, professional and made the entire process very easy and not stressful! Price is very reasonable!

Phil, Hector, and the entire team at P&M have been fantastic. Within the first year of moving into…read morea new home, we had two somewhat emergency issues of our heat not turning off and our old central AC dying in the middle of an August heatwave. Both times Phil was extremely responsive via text and phone, and had the issues resolved within 24 hours. Most of all, I appreciate his willingness to explain all the financial implications of decisions and offer unbiased recommendations, including calling out when a more expensive option isn't worth it. We look forward to continue using P&M!

I've been using P&M mechanical for about 6 years now- I stumbled in Phil and the team after a…read morestring of bad experiences and serious ripoffs (almost ten thousand!) with two other companies. They have done a ton of work for me over the years including full replacement of our heating and AC systems for high efficiency ones, thermostat upgrades, water heaters, duct work... They have shown up at my house at 5AM in the morning to trouble shoot and replaced my old system on one of the coldest days of the year for me. The work is always quality and they always stand by it- if something isn't right they come back and fix it right away. What is the best about P&M to me is that they don't oversell you. I don't know anything about HVAC but Phil does not take advantage of that. He tells me what's practical and what he suggests, what will save me money now vs in the long run and let's me make my own decision. He consistently comes in cheaper than anyone else but more importantly I feel comfortable that I don't have to call around and get ten quotes when Phil tells me a price I know it's a fair one- this is rarely the case anymore. I once had an issue with a neighbor complaining about some construction happening at our house, Phil managed to smooth things over when it didn't even have anything to do with him. He's just that kind of guy- always going above and beyond. A good, honest, decent company with nice guys working in it. I send everyone I like to P&M. Everyone I don't like can use the other guys.

Excellent experience. Service tech that came was wonderful and respectful and cleaned up after…read morehimself.

Quality work, on time, all as requested. Much appreciated. Review wasn't requested but wanted to…read moreshare

Installed hybrid system with Bosch 3T heatpumps compatible coils. State of the art ecobee…read morethermostat. Very responsive.

Had HVAC AC repair. Customer Service Reps and the Technicians are all very professional and…read morecourteous. Prompt response and very thorough. Great appt system and notifications. Every appointment has been great. Very satisfied and would highly recommend.

We called Joey to help us out when our (very old) boiler failed us. Joe was extremely helpful in…read moreletting us know what was going on, what our options were, and how he could help. Ultimately, we needed a new boiler. After seeing some of his past work and speaking to former clients, we hired Joey and his team for the boiler room gut renovation of our dreams. High-efficiency products installed quickly and correctly. Since our first project, we've hired Joey and his team several more times for additional HVAC needs and upgrades. We won't be hiring anyone else for the foreseeable future! Thanks, Joey!

Joe, Milton and their crew are AMAZING!!!!! Started the work right away for a very good price and…read moredid exactly what we were looking for (velocity air cooling and heating), and this was not an easy job in our 100 year old Tudor house. Such hard workers and kept us in the loop every step of the way. They finished the very difficult job in the time promised and the work was done expertly and with the utmost care with prompt service and great communication!!! We are so thankful to these guys and cannot recommend them enough!! This job was not an easy one and they did an epic job!!!! They will be the first company we call as they take care of a multitude of household electric, plumbing etc!! Thanks guys!!!! Do not hesitate to call them!!!!

Bobby at Blair Air Heating & Cooling is a true mensch. He was incredibly responsive, professional,…read moreand a pleasure to work with. He showed up when he said he would, charged a fair and reasonable price, and did excellent work. It's not easy to find contractors who are honest, reliable, and genuinely care about doing the job right, but Bobby is one of them. I highly recommend Blair Air Heating & Cooling to anyone looking for HVAC service in Westchester or NYC. I'll definitely use Blair Air again and wouldn't hesitate to recommend Bobby to my family and friends.

Robert Blair from Blair Air H&C is incredible. Very responsive! Very knowledgeable and fairly…read morepriced. I was pleasantly surprised when I saw his name on Next Door snd decided to try them. So glad I did. I have recommended him to many others and everyone has been hapoy with his work! if you need HVAC services! BLAIR AIR!

Anthony M, Keith and Ire (spelling?) all did excellent work in resolving the issues with our water…read moreheater. They all stayed right on top of our situation while the search was on for the replacement part and kept in close touch with us the whole time. They all called between 5 PM and 6 PM yesterday, very impressive. Anthony gave us a thorough explanation of the problem and even gave us his phone number. Ire called every half hour with an update. Keith listened to me and involved Anthony, and came back at 7 PM to make the fix after the part was sourced. All showed great concern about our situation, worked hard to resolve it, and were candid about the difficulties in sourcing the part and the potential delays in fixing. Thanks to all three!

New review July 11. In February Robison did a complex job at…read moremy house. They removed an old central air conditioning system and all of the ductwork. And they replaced it with a Bosch pump system and two splits. As well as brand new ductwork. They returned just recently to fix a couple small problems that popped up. These problems are not unexpected given the complexity of the job. The crew arrived on time for the repair. Both of the gentleman knew the system because they were part of the install team. They were very courteous and proficient in completing the job as always. They diagnose the problems quickly and had solutions in place quickly. A few years ago Robison installed the system 2000 heating system run by oil. Another complex system and it was installed quickly and efficiently. They found that the system did not produce enough heat for my house. So within a couple months they returned with additional equipment that got attached to the system that somehow or another increase the efficiency of the new system 2000 and that helped a lot. Just another example of the fine work and craftsmanship of the Robison team. It's always a pleasure to deal with the crew of the Robison company. I've been a customer for many years and have never been disappointed. They certainly train and select their people well and their people are a wonderful representation of the brand. It's great to work with a family owned company. Nothing like it. I wish everybody well. ------------ most recently (February 2022) Robison (Scott K, Joe Z, Matt M, Matt M) is now in the process of removing my old house A/C unit and ducts and replacing them w/a new unit, ducts and two ductless units. it's a big and complex job. Tim Fernandez in sales put the proposal together and was able to get me a substantial rebate I believe due to the two ductless units - which I appreciate. as expected, the Robison team has been extremely professional, efficient, courteous and neat. these folks know what they are doing and it a pleasure, as usual, working w them and having them in my house. they work well as a team and show a lot of respect for each other. they are excellent representatives of the Robison brand. earlier post: i have been a robison customer for about 18 years and they continue to provide outstanding service and high quality products. you get what you pay for - as they say. all of the service people i deal with - phone, on-line or in my home - are professional, knowledgeable, courteous, efficient, and when on a service callin my home very respectful of keeping things clean like floors. they explain everything in plain english so somewhat complex issues are easy to understand. initially they installed the "system 2000" oil burner. the service team was experienced (average 25 years w robison) and incredibly knowledgeable. they did a great job and, i believe as part of their QC, sent someone back to my house to make sure i was satisfied and that the install was proper. as usual, superb service and knowledgeable staff. could not be more satisfied with everything they have done for me. all of my interactions w phone staff and field staff have been excellent. they stand by their products and i very much appreciate that. on the coldest day of this past winter - 4 degrees - the thermostat shorted out at about 9:00 on a saturday night and by 11:00 it was about 50 degrees in the house. i called for service and the service rep showed up at 3:00am (i was given this time frame re his arrival) on sunday and swapped thermostats to solve the problem. a real lifesaver as the temp was dropping by the minute. thank you, robison.

RLJ Plumbing & Heating, 25 Sands St. Port Chester replaced our water heater one day after the…read moreflood. Owner Bob Jones and technicians Phil and Zach are wonderful. Theresa, Bob's wife writes: "If anyone still needs help with storm damage, they should call us at 914-934-9025."

The other day I discovered a foot of water in my basement...I found RLJ recommended on FB and…read morecalled them. Bob was at my house in 10 minutes, and the water was so high he had to get buckets out of his van to use as "shoes" to make sure he didn't get electrocuted!!! He stayed for hours to get my sump pump fixed (he had materials in his van to fix it immediately) and I just got the bill which was unbelievably reasonable, especially for emergency service. I'm sure to work with him again. 914-934-9025

We lost our heat during a very cold weekend. Poly Temp sent someone within an hour, and he…read moreattempted a temporary fix but needed two parts. The company called us on Sunday, and, first thing Monday morning, the technician came with the parts and finished the job. We had our heat fully restored by 10AM on Monday. These are consummate professionals: friendly, efficient, responsive and thorough.