I initially contacted a competing roofing company to assess a leak in the air vent in my ceiling…read more It drips water every heavy rain. A young man came out with a drone and flew it over my house. I was initially impressed at the process, and the identified issues with my roof. I thought he'd climb up there to check it out, but he seemed to have it all worked out. He said I'd get a quote emailed to me, but after waiting a couple weeks, it never came. This brought me to Alpha Roofing.
I scheduled an estimate, where I met Mario. The disrespect I felt with him flaunting his dodger hat to a deeply rooted Yankee home!!! yes, I proudly wore my Yankee hat as he and I bantered back-and-forth. We instantly hit it off. Mario is a personable and friendly guy, I felt comfortable with him.
He came into my home to see the source of the leak and asked for access to my attic. He grabbed a ladder and climbed onto my roof first. I questioned him not having a drone and he told me he did, but for initial estimates, he needed to walk my roof to see what was going on.
Once on my roof, he quickly identified everything the other roofing company mentioned and so much more. He found the source of my leak. The drone was great, but would never have caught the tiny holes left in my roof from removing solar pool panels. That gave me an Oh *hit moment!
I quickly got an estimate and asked how soon the repairs could be done, as rain was approaching. Unfortunately, he told me it would take a couple of weeks. I braced for that.
Next, there's Elsie. I was out with my granddaughters one day and kept getting a phone call from a number I didn't recognize. I get so many spam calls, I never answer my phone if I don't recognize the number, but Elsie was persistent. She probably called my phone five times. I finally answered and she apologized profusely for blowing up my phone, but was able to schedule me the next day for repairs. I was over the moon! I thanked her so much for her persistence!!!!!
Finally, there's Jacob, Jonathan, and Gesar. What an amazing group of young men! They showed up bright and early, and ready to work. They were equally friendly and personable. Fun facts...Jacob is Mario's son. He too showed up in a dodger hat, which I had to express my dissatisfaction and told him it would reflect in his review, lol. Johnathan is a US Marine veteran, THANK YOU FOR YOUR SERVICE!!!!! And Gesar "G", is the silent assassin. He didn't talk, but he was hard-working.
Their work was quick, efficient, neat, and done right. Once finished, I was shown pictures of all of the problem areas, and progress photos showing their work up to completion, with in-depth explanations.
Everything was done just in time for the big storm, and guess what? No more leak!
Oh, and by the way... Mario's quote was less than half of the first roofing company who missed the source of the leak.
My neighbor had a major issue with their roof during this last storm, and I was happy to refer Mario to them. He showed up promptly and put a tarp on their roof, pending clear weather to do repairs. He is truly an honest and hard working guy. What a lifesaver!