rude and confrontational. prices are high for poor service. owner didn't do anything besides protect his employees inappropriate behavior.

Was having problems with my toilet backing up into my tub and sink . The tub was filled with very discusting toilet poo. Called All pro they camr out the next day. The guy put a rag in the bathtub to keep from coming up the hole when he took the toilet out. He ran a snake down it than went out che checked something ran the snake some more went out and check something than told me the pipe was frozen and that there was nothing else they could do. He put the toilet back(which i had to redo because it rocked like a rocking chair) than said it would be $671 i said for what for running the snake pulling my toilet off leaving my tub full of poop water. Than after i stupidly paid he said he could bring a heater out for $1600 to unthaw the pipe i told him no you didnt fix it aftet the $671 whos to say your going to fix it for $1600. We spent 2hrs working on it after they left the pipe was not frozen. Ran a snake down it from both sides. Finally got the toilet to flush and able to get the poop water out of my tub. Worked for a few days and back to the same thing. I call All Pros services talked to Lesile and she told me could send someone back out wouldn't charge a service call I told her your not going to charge me anything because you didn't fix the problem in the first place all she could say is well we won"t know till he comes back out I said no you took enough of my money and did not fix the problem. I asked for a refund and she said well we can"t do that I said why you didn't fix it so I shouldn"t have to pay. Don"t use this company their rude disrepectful scam artist who need to change their name several times becausr of too many complaints. You can"t even get on their website because it doesn't exsist. read more

I had a Rinnnai tankless water heater installed and due to one bad thermo mixing valve in a shower the system was sub par.... Leslie the scheduler, and plumbers Bill and Nick have been diligent in getting back to house and solving the problem. I can tell you they have been very responsive and helpful in locating the problem. I give them an A+ for effort in solving a problem that was not of their making. I will definitely use them again! Tom A. in New Buffalo, Mi read more

SCAM ALERT!!! Oh my gosh, this company was hired to switch the water line from one wall to another. Instead of cutting the waterline, he kept the old pipe, then rerouted it past the washer, around an electrical junction box, making a u turn back to the washer! When I questioned him about it, he said he would not change it. The man who came back to inspect the error, got very upset.. threatened to call the "state plumbing inspector."... as a female homeowner he took complete advantage of the situation. Their fee to reroute two pipes ended up to be approx. $325 an hour. The original Plummer, who had NO idea what he was doing, was here about 4 hours! Lastly, the copper pipes he removed, were replaced with garden hose type of connections! I could have done this myself watching UTube! No one needs to be taken advantage of, especially when Retired, and on disability. read more

I agree with all the other negative reviews: this company charges WAAAAAY too much for a job. We own a construction company, and work with plumbers in different states. We know how much a main line scope should cost. This company charges at least 40% more for a typical scope job. The tech was nice, but the cost was way too high. I wish I had thought to read the reviews before hiring them. The quote they gave to replace a main line was at least double. No way. I'd never hire them again. I woudn't recommend them to anyone we work with nor to our neighbors and we do give a lot of recommendations in southwest MI. read more

Avoid at all costs - I wish we did! They were the cheapest of the four bids we received for heating/cooling system and installing a tankless hot water system. After numerous delays, arguments, false claims, and a severe lack of communication by their technician, the job was never finished. Now, we're spending money repairing improperly installed pipes, sealing vents and ductwork. Additionally, they never filed our rebate forms for NIPSCO as they said they would do. Instead, they mailed them to us months after the allotted timeframe from NIPSCO. Thus, we are out an additional $250. read more

Never again! Hired this company to replace a main water shut off inside. The shut off worked, no issues. The house sold a few days later and the water was shut off and back on by the city. When the city turned on the water from the street to the house started leaking and the plumbers tried to get my mother, on fixed income, to take responsibility after she sold the house. John the plumber's supervisor gets on the phone and one of the first words out of his mouth was the "fucking pipe." He then proceeded to tell me it was galvanized and could break anytime - in other words not my mom's fault or any way she could have known and then proceeded to hang up on me when I told him that she sold the house before the leak occurred to please talk to the new owner. They were rude and unprofessional. It brings their competence into question if they didn't bring up anything about the condition of the pipe or check to make sure there were no leaks. If there were no leaks or issues they were aware of at the time of replacement then why try to get my mom to pay AFTER she sold? Office staff was nice and responsive, but they need a new field supervisor. read more

Excellent service from All Pro! I have used them Twice now, and they arrive on schedule, are very professional, and get the work done with quotes up front. Impressive team, who also care about their workers safety during times of quarantine. read more

Total ripoff! My simple 20 minute job cost over $250, just for labor. At that rate it came to more than $500 per hour. They should be ashamed of themselves. WILL NEVER, EVER USE AGAIN! Carol A., New Buffalo read more

This is a terrible company, stay far, far away! Not only is the lady who answers the phone very rude, but the technician they send out are even worse. Poor service, very uncomfortable to have in your home, rude, and just an overall bad experience. I would highly recommend going elsewhere. Also, if you make an appointment and later call to cancel (with 5 days notice of cancellation), plan on having them still show up at your home, demand payment, and not leave your property until you give them some form of payment. read more

Excellent service!!!! Quick response, a job well done! Amazing people. I highly recommend this company.

Please see my google review also. This company is an unethical rip off. They claimed they were unable to fix a shower valve leak due to having to order parts so needed to cap pipes instead. Cut the shower stall and cut and capped pipes. Sent quote to repair and replace 32x32 shower stall. 5200.00. Next contractor and plumber both said I had been screwed and had heard numerous stories about this same company. Stay away. read more

Agreed with earlier review, stay FAR, FAR away. This is by far the worst company I have ever been involved with during eight different house remodels. Their "Straight Forward Pricing" means "We are going to rip you off BIG time!" We purchased a new kitchen sink, faucet, and disposal. All our costs, all parts on site. All we needed was a plumber to remove existing sink, cut out some existing PVC, and hook up components. There was indeed a disconnect between existing sink and drain line which required 45 more minutes time. For a grand total of THREE hours on site, one hour drive time, they charged my wife $1,276. Over $300/hour for labor, since the replacement PVC, one O-clamp and maybe some pipe glue cost under $50 easily. I have since called two other local plumbers and confirmed we got majorly screwed by this company, and not good opinion from them either! Yes, my wife signed the work order, against my wishes, but this All Pro Services company is majorly gouging customers (they refused to give any approximate costs over phone, $69 service fee, and I now know why). We have multiple plumbing and heating items we still plan for other house, but no chance of EVER mentioning this company again other than NEGATIVELY. Pathetic gouging of customers. read more

I have a Renai tankless hot water heater, and HVAC and the service at All Pro is always outstanding. It starts with Nicole's cheery answering of the phone (how can I make you smile today?) and her keeping you in the loop with the timing of the technician's arrival. Today I had outstanding service by Chris (plumbing flush of Renai system) and Bill (AC check) Clean, respectful, hard workers. I highly recommend. (I don't understand any of the bad ratings here, I have never had anything but great service from them!) read more

came out to give me an estimate, which i never received. called and was told they were busy and would get it tome. 2+ months and no estimate nor any responses to written communication. sad, previously they have done good work read more

I've never been treated worse by a professional services firm than how I was treated by All Pro today (5/16/19). Made appt. for summer place in Union Pier 3 days in advance and drove 3 hrs. the night before to ensure I was there to meet them in the morning. On scheduled day of service, the plumber had problems with the address, and when I finally flagged him down in the street, he was hostile, aggressive, and abusive. When I'd had enough, I told him to stop barking at me and remember that I was the customer. He was so agitated and unstable, he just yelled to "go find someone else" and drove off. FURIOUS, I phoned the office and explained what happened; the woman on the phone was adequately apologetic and promised to discuss with a manager and get right back to me. Within 20-30 minutes, I received a call that another crew would be at my place within the hour. This happened as planned, and new plumber was actually considerate and professional. HOWEVER; tried to sell me on a lower quality water heater that was priced 60% higher than a quote from a competing company so I told him, no thanks, please just work on flushing out the clogged pipes, which is what I had originally requested when setting up the appointment. After conferring with his office, he told me he could not do this work as he was not certified on the specific tasks to be done. Again, very upset... I called the office and asked why they sent me someone who couldn't even perform the work I'd requested?? They told me they wouldn't be able to perform the work until almost a week later. And I still had to pay the stupid $69 service fee for which I received: UNPROFESSIONAL BEHAVIOR, and NO SERVICES PERFORMED WHATSOEVER. I will never use this company and will make sure all of my neighbors are aware of this incident. Completely unexpected and unacceptable. read more

very unprofessional company to work with. I do not recommend at all. Installed a gas line incorrectly, as Amerigas refused to hook up gas service due to the fact the line was not installed correct. When I contacted All Pro Services, I was told they were too busy to come fix and it would be a week before they could get there. I said that was unacceptable, they sent a young man to come repair, When I inquired about if he preformed a pressure test, as Amerigas said needed to be done, he informed me that he was not licensed to do that and had just started with this company. read more

This company's owner has an ethics problem and their technicians have a competency problem. This is the 2nd time I hired them to do work. In all fairness, the first time was fine, cleaned out a sewer line (how hard is that to screw up if you own the right tool) but the cost was very high. Fine, I needed it done and I don't have the tool they have. I recently asked them to come out because my tenant had no hot water. I explained on the phone that I just replaced the lower element and thermostat on this 2 year old water heater, but it still wasn't working all the time, it was intermittent. I just don't have the time to fix it again. They came out for $49 service fee, checked the elements with their volt meter, both registered fine, and pushed the reset button on the thermostat. It came on and started to heat so they deemed it fixed. In reality, they didn't 'fix' anything. On their invoice they wrote: "Tested unit, all working at this time renter has hot water. Technician recommended to replace unit because it is limed up due to water quality." That diagnosis cost another $99. I sent in my $148 payment since I always pay my bills on time and in full. Then a week later my tenant contacted me again that they had no hot water. I contacted All Pro to see if they guarantee their work. They have a 100% satisfaction guarantee. They couldn't send anyone out for two days because they were busy. Meanwhile I have a renter with no hot water. I went there and drained the tank, found the upper element was bad, replaced that and took a picture of the inside of the tank walls, clean as a whistle. I watched a 3 minute youtube video on how to vacuum the sediment from the bottom of the tank. I did that, filled the tank and its been working ever since. Took me 45 minutes. How could the tech say a 2 year old heater needed complete replacement due to lime if they never drained the tank and took a look inside? Just lazy. If you push the button and it heats it doesn't mean its fixed. So I go to their office to ask about refunding the $99 since the guy didn't actually fix anything and even showed her the bad element and pictures I took of inside of tank. Leslie said she would have to talk to the tech first, although she told me everything the tech did and what the condition of my tank was as if she did the job herself. I called again two days later to talk to the owner, which Leslie said she was. I asked about a refund and this time she said she hadn't had a chance to talk to the supervisor yet. Supervisor? You are the company owner! What supervisor? What happened to talking to the technician? Now, if you ask her, she will say I didn't give them a chance to work on the unit again because I did it myself. However, their fix for this, per their diagnosis, was to replace the entire unit. Yep, that will surely fix it, and at a very high cost. If you call her out on that she will say the tech would have done the same thing I ended up doing, given the chance to come out again. To that I say, then why didn't you do it on your first visit? There is no excuse for this type of business in town. I got them impression they were going to brush me off until I went away, which they have. Fine, I stopped payment on the check I sent. Lets see if I get a call back now! If I could give less than 1 star, I would. read more

I have been a member of All Pro Services Comfort Club for several years. This company is dependable, courteous, reliable, honest, and all around great people to work with that get things done. I cannot express in words how happy I am to have found this company. They service my water heater, furnace, and air conditioner every year. They call and give reminder calls when your the yearly check up needs to done. Many companies just install and run and you never hear from them, which has happened to me before finding All Pro Services. Our 20 year old air conditioner went out this year right before the 4th of July which the weather was miserable. I called them the day it went out and they came the same day and said it had to be replaced. This did not come as a surprise to us since it was old. They kept it going for at least 3 years prior to us having to replace it. The air conditioning was installed the following week. They even have a company they go through for financing which we used. ALL PRO SERVICES YOU ARE THE BEST. THANK YOU! Sorry, but my location is Three Oaks, Michigan, not Byron Center as listed by Yelp. read more

I had them come out to install a toilet, that was removed for tile work in the bathroom. The service person quoted a price for a new toilet he had on the truck. Since I didn't need a new toilet, i wasn't interested in purchasing of a new one. So, he installed the old toilet at a very steep price and tried to make me feel that I was having him do something wrong with using the existing toilet. I had to have the work down at that time, but I was sure sorry that I called All-Pro. The job was done at an inflated price and the kicker was that it started leaking the next day at the water fitting. I didn't dare call them back...to get charged more for their mistake. Jim M read more

Scam! Operator day before refused to give me plumber hourly fee or for me to speak with a plumber . She scheduled for next day which was a Saturday for a $49 fee and when they came today the actual plumber told us $460 including $49 fee to install our already owned brand new electric hot water heater which the plumber told us is a 90 minute job! That includes us hauling the old one away by the way which is ok with us. The hourly fee is way too high!! The other scam is she just told me now that the fee is high because some mysterious Saturday overtime fee which she did NOT tell me about Friday when I made appointment and asked her what all fees were and hourly pricing and she refused to give me any pricing . She told me she cannot waive a Saturday fee - unethical as I asked her to give me any fees or pricing info day before and she refused and refused to have plumber call me . Where are the days of a customer speaking with a plumber and not some operator ? In chicago we have plumbers like that! We told them to leave as way too high priced . SCAM business practices. read more

All Pro has always been great to us. They know their stuff and we never worry about them when they come to our home. They wear booties indoors (my wife goes nuts if people don't take off their shoes) and we've yet to have them have to return to fix anything they've done. When they fix it...it's fixed! read more

Very Expensive - WATCH YOUR WALLET! They have "Flat Pricing" but the charges are incredibly high! Ask before you call them out as they will likely have a service call charge too. read more

They seem like pros, they entered with cloth things on there feet, nice uniforms, new truck, then hell broke loose, they sweet talked me like they knew what to do, I wanted a washer and dryer connected along one wall, when i returned they had it connected along the wrong wall, they said there is no refunds, and to just wash on the other wall that it was no big deal. so for some dumb reason, i accepted it, well the next day my basement floor was soaked i seen where it was leaking, i called the guy returns and says it is not his fault, the company who made the pipe was at fault, he needs 200 more for materials, after paying 4200 you would think they would care. i paid the 200 extra and it still leaked, now i am fed up with them, i called someone else and they fixed it for $135, what a mess and mistake. read more

I have a rental house in SW Michigan. I live in Chicago where I own a bunch of rental units so I know what contractor should charge. I drove up from Chicago to meet the technichian at my house. I was told their would be service fee that would be waved if they did the work. I had 2 very minor issues, a running toilet and a kitchen faucet the had a minor leak at the neck only when you turned the faucet on. The technichian took all of 5 minutes to give me a price of $385 to fix both but suggested replacing the faucet and that would be $587 for the 2 jobs. I knew this would probably take a pro about 25 minutes to do both. The toilet only needed a new flapper! I declined his service. I went to the hardware store and bought a new faucet and a flapper for $108 and did the job myself. it took me 40 minutes. The labor rate must me twice as high in Buchanan MI compared to Chicago. After all that they charge my credit card $69 for a service charge. This company is dishonest and a rip off. read more

In my opinion, the owner Bill is a rip-off artist, and runs his operation more as a grift than a legitimate service. Don't trust him. Don't use All Pro for anything under any circumstances. If you do, you will certainly regret doing so. It's a shame that, in my opinion, Bill would rather defraud people for easy money rather than earn an honest living. His fees are way above market, charging unexpected nonsensical fees. For example, on one call, I requested service for a clogged drain. He charged a service call fee plus a separate "diagnosis fee" (total over $200!) for a 10 minute service call where he confirmed the drain was clogged but couldn't unclog it because he didn't have a snake on his truck! A separate service call at an additional fee would be required to unclog the drain with a snake. What legitimate plumber does anything like this? None. Then he threatens to file a mechanics like if you don't pay up immediately. Bill should be in jail! read more