Truly remarkable team. They get the job done and they do it right! They are the most knowledgeable…read moreteam I have had the pleasure of working with. And have a member for every job possible, electric, plumbing, etc. If you need it done they will get it the way you need it to be happy. I could go on but I will let the pictures speak for themselves.

Dale was supposed to install a bathroom exhaust fan and put more storage in the garage rafters for…read moreme. He told me he would perform all of the work and have a helper with him. When the day of work arrived, two other guys came to do all the work and Dale was here for less than an hour to collect his down payment and "make nice." Guys that put the fan in didn't wire it properly. Then they did less than half of the storage in the garage. And in doing so, cracked one of my support beams. Then proceeded to re-install my ballast so that when I opened my garage door for the first time, the garage door cracked the ballast and sent glass bulbs flying everywhere. I have scratches on my car which was in new condition up until then. When I called Dale to complain, after relaying all of my concerns to him, he proceeded to yell at me on the phone saying that he never stated he would be performing the work, that I was thinking of another contractor, and that if the "mess" the broken bulbs caused was too much for me that he would come over tomorrow to clean it up. I then told him I wasn't comfortable having him or the guys he hired in my house to fix or clean up anything. Dale is lucky that he already cashed the down payment check because for the issues, time, and money they have caused me I would have canceled that check. As it is, I am out more than $500 and will have to have all of this work re-done. STEER CLEAR of Dale and Hibbard Home Improvement. You will regret working with him. **Edit to add** I filed a complaint with the better business bureau, who I am confident will do nothing to help me rectify this situation. And to make matters worse, it not appears that Dale has hidden my review from other Yelpers. Very shady.

We recently had our chimney redone. This company exceeded our expectations. Great work was done at…read morea fair price Peter the owner is quite conscientious and pays attention to detail Very professional. He answers calls promptly. Very good crew as well. Mark and Bob are excellent to. They were very courteous and took great care of our property and did excellent work. They go over and above and aim to please. Left left the our site in excellent condition. We are very picky people and would highly recommend Stronghouse Contracting. Thank you.

Peter and his crew did a great job. They repaired my chimney in under 5 hours including setup,…read moreclean up and a trip to the dump. All at a reasonable price....We will be using Peter's services next year.

Thank you Alexanian's .... your help and one on one customer service was amazing!! I mismeasured…read morethe square footage I needed for my hardwood floors and they eased my worries by acquiring the extra boxes even though it was from discontinued stock! I really felt like I was in good hands. Thank you Adrian and Staff. Debra Zubrinich St. Catharines ON

We came looking at carpeting for a new house out-of-province. Even though we were clear that we…read morewere not buying, the staff was kind and helpful. Could not ask for more.

I did my whole main floor with A1 in June 2023, a 17k+ project. Here are the positives and the…read morenegatives from my experience: Positives: -Everyone is polite and kind from the in store team to the installers -Buying process is simple and easy -Big store with lots of options for flooring -Commercial team do an in home visit for measuring and hearing your goals with the project -No surprising add ons to the original costs -The installers are proactive and committed. As an example they noticed there was more material than needed and a discount was applied to our final price -installers have ownership and creativity to address unexpected issues, as an example the piece made for the stairs didn't work and they came in a Saturday to explore solutions to not delay the project -installers are respectful and do their best to keep the areas clean and safe (specially for us with dogs in the house) -after putting a request, commercial representative came to the house for an inspection on the deficiencies and to hear our concerns after the pause in the project (due to defected tiles) -once defected tiles were noticed, A1 took care of the process to return and order additional box without additional costs to us Negatives: -neither a commercial team or project manager comes on the first day with installers to explain the project, introduce the crew and align needs -a project manager never comes to supervise the project or continue to align needs with the customer -you need to be proactive and constant follow up to understand the steps of the project -if the commercial person who is handling your project goes on vacation during your project, the others in the store ask you to wait and hold whatever you need until the person returns -you need to constantly supervise the project. A whole box of tiles came defected and couple tiles were installed before my husband interfered. 3 defected tiles are now part of my house flooring -even after the issue with the stairs or the defected tiles was reported by the installer to the store, neither the project manager or commercial team contacted us proactively, it was always me reaching out and asking for support. -with the need to order a new box of tiles, the finalization of the project was delayed but I only knew that from the installers -after 3 weeks on hold the installers came to finalize the project (landing and spare bedroom) but they were not informed on what exactly they had to do which ended up on them having to return on a Sunday (good point that they returned, bad point on lack of alignment between the A1 team) -the project has deficiencies: defected tiles, stain of caulking on tiles and baseboards with uneven corners. -my husband ended up assessing deficiencies in the baseboards to expedite completion of the project Overall: My expectations were not fully met. We were aware we were paying higher prices with the promise of peace of mind to have a team fully caring for our project and superior quality overall. I am thankful for the kindness, ownership and honesty of everyone from the company. I am somewhat happy with the final result but disappointed with the effort I needed to put in supervision and follow up which made the project draining, stressful and took away the joy of improving my home.

We recently had hardwood floors installed in our living room, dining room, kitchen, and entrance…read moreway. We decided, after many trips to the business, many questions asked and answered patiently by the employees at the front desk and Tom who came to the house to measure, to go with A1. Chris and Matt were our installers. They were awesome from the moment they came into our house. Chris's first statement was.. thankyou for inviting us into your home and that he intended to treat our home as he would treat his own. They were very pleasant and professional and the attention to detail was amazing. Our floors are beautiful and we are very happy with them. Thankyou Chris and Matt for a job well done!!

Called this guy about prior work he did at my neighbors. He poured concrete over 6 fence posts and…read moreI wanted his help getting them out without breaking the concrete. I got 5 hours worth of spam messages about not knowing anything about concrete and some interesting pictures from him. Image him talking like that to some ones grandmother. Edit: 14 hours after I wrote this and the owners wife took a swing at me. Classy people added a photo of him asking for a reviews on facebook.

Everything went well from the contractor being responsive in providing a site visit and quote to…read morefinal clean up. Had a small concrete pad poured in a small backyard. Much of the work had to be done by hand. They had a very efficient team come twice; once for set up and then when weather permitted the pouring of the concrete. They were very timely, did excellent work and cleaned the yard better than it was before. Whenever I need work again I will definitely call them first.

Quality customer service, quality materials, energetic and efficient crew... complete roof…read moretear-down and shingles in one day...entire property cleaned up when done, like they were never there. Even corrected a billing miscalculation promptly and to our satisfaction. Definitely a 5-star business!

Excellent quality and craftsmanship. They did our roof, skylights, windows, siding, and stonework…read more Highly recommend!

We needed to have our furnace and water heated bonded because the work wasn't done during…read moreinstallation. Darryn responded quickly to my request for a quote, was available to come the following day, and did the work quickly. Couldn't ask for more!

All Heat - was great. Howard came to our house as promised and fixed our AC unit. The price was…read moregood and we going to keep calling Howard for all our HVAC needs. Thanks again !

We requested Niagara Floor Refinishing to sand and match 4 different floor finishes on the ground…read morefloor of our home. They came twice to check and provided samples (actually sanded sections and provided 7 different finishes to choose from)...the communication and customer service from start to finish was excellent...and the end result outstanding. Thank you so much George and Tony...so happy we picked you!