To begin I'd like to apologize by the length of this review. We had two units installed inside of…read moreour home and one main unit installed outside of our home.
To give a better picture on why I am really disappointed to write a not so great review I thought I'd give a little more detail.
Towards the beginning of September we confirmed the date of November 20th to have our systems installed. Thursday, November 19th I contacted the secretary because no one gave us any information on when to expect work to begin the next day (Friday, Nov. 20th). Glad I did that because, the response was that they would not be starting work until that Monday November 23rd. So we accepted that response, but wondered why we had to contact them to receive that information. I took Friday, November 20th as well as Monday, November 23rd off of work to have this done in the home. That's because we were told that the installation would take 1-2 days to be completed. Monday, work started at 10:30, and I noticed that it wasn't moving smoothly. They ended work at 3 and it was nowhere near completed. I was told that they would be back Tuesday, November 24th to finish up, I didn't think twice I was just happy that it was moving forward to be completed so I didn't go to work on Tuesday... But no one ever came to finish up on Tuesday. Around 11:00 AM I tried contacting their boss and no response, so I tried to contact the secretary after that and she found out that the crew that was working on the installation called out of work. (So if I didn't call, no one was going to contact us?) Then it was explained to me that they would be there 8:00 AM Wednesday, November 25th. I refused to take Wednesday off of work again. My wife stayed home this time, and the boss said that he'll make everything right by coming in early to finish all work needed to be done in the house, they would be completed in the house by 10:00 AM, and complete everything else outside by afternoon.
I came home at 3:00 PM and there were two workers outside. After asking them a few questions to get a rough estimate on completion of the work. I was not confident that the work would be done by end of day. Within an hour the boss was at the door asking to come inside to complete the work inside. (10:00 AM work was supposed to be completed in the house)
All work was completed at 7:30 PM, inside and out, onWednesday, November 25th. A two day job took four days. But, it is not completed. We are still missing covers to the wiring on the outside of the house. (I understand that is more than likely from the Pandemic with material being difficult to get all over the place)
Through all of this the Boss, Matthew Williams, and his secretary Daysi, have been very polite and respectful. Everytime I did speak to them I calmed down and felt comfortable. It's the work that really stressed my family out. When it came to work getting done, we didn't feel confident in the workers that were in and out of our home. I must admit that when the Boss Matthew Williams did come to the job things got done, not in a timely manner but it did get done.
Thursday, November 26th we noticed a large bag of tools left outside, in the rain. So I took the bag in, knowing how expensive tools are, and so I text Matthew to let him know right away we have his bag of tools safe. No response from him, on Friday, November 27th I was awaken to someone banging on my door. I ran to the door not knowing who it was so they wouldn't do that again because I have a one year old sleeping. To find a worker requesting the bag of tools. This was from beginning to end full of unprofessional ways of handling a job and a customer.
Hire them at your own risk.