Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

I spoke with a very nice lady in bookings who initially said they wouldn't be able to get out to…read morethe house until Thursday. However, she moved some things around and was able to get someone out to the house by 2:30! I really appreciate Matt. He was kind, courteous, and went above and beyond to help locate the septic cover. He did a splendid job recovering the lawn and even threw down some seed afterward. We just don't see service like this anymore. The price was fair, and I got a lot of value from working with Drain Works. I highly recommend them!

Had a great experience with Alex at drainworks. He was very informative and knowledgeable and…read moreanswered all our questions in a very friendly and professional manner.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Overall, the service was okay. They got the job done, but communication and timing could've been…read morebetter. Nothing terrible, but definitely some room for improvement.

Called Bill on a Sunday morning about a growing water stain in my ceiling. He was at my house that…read moreafternoon and was able to assess and complete the fix in a very short period of time. We were very happy with his customer service and professionalism. He is definitely our new go to plumber in the area

Prompt, good service at a fair price. I highly recommend Bill for your plumbing needs.read more

Called them at 10:30am, and by 5:00pm we had a new water heater installed. Great response, and a…read moregreat team to work with. Will call them for all future plumbing needs.

Spoke to a nice guy about the blue bathroom shower/ leaks. He was really nice, but then said he'd…read morehave to go back to the office to do an estimate. Called once a week later and no response. Called again over two weeks after that and spoke with a man who said he was (either) an owner or manager. I explained that I had two of his employees come out to my house but hadn't received an estimate. Well, he was not really rude, but he went off on how they were working and working "every day of the week " and he had seen the guy who came out to the house working on estimate and again they never had a day off all they did was work.. and etc. Since I was a potential customer (for a very expensive job) I was just taken aback at complaints about too much work when there are millions out of work. I remember thinking that he should hire more people! Also to bitch to a potential customer?? Bad business practice. I decided to wait until they called me as I had called back twice. After all, I then said (to myself) that I'm not going to chase someone so I can give you tons of money. I never got a quote or was contacted.

There is no better plumber than Badger Plumbing. Chris is amazing and his employees are just as…read moreamazing. They are extremely responsive and do excellent work. I will always use this company for any plumbing needs, highly recommend!

Amazing work from a really nice guy, Chris is by far the…read morebest in my eyes. Always timely, caring, and very fair, Call Badger Plumbing, and don't despair! If you need a plumber in the East Hampton area, the answer is Badger Plumbing. Chris and Rebecca run a wonderful business and they will always get the job done on time at a fair price. I've used them for several jobs (as have my neighbors). Can't recommend them enough!

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

Ignored my messages. Owner called me to apologize and offered a fix. Then ghosted me and wont pick…read moreup phone. So confusing. Like... what?

Today, All Things Sewer and Drain Care came out to scope, jet, and record the condition of my clay…read morepipe sewer lateral. Turns out, it's in excellent condition!!! There are no bellies in the line to be concerned about and the joints are holding together correctly. I was even told how deep my lateral is in the ground. It runs 16' deep by the time it reaches the edge of my front lawn. No way frost can cause any issues with that pipe. He just saved me $20k, based on a quote from another company. Here's what you need to know when you call All Things Sewer and Drain Care. First, you'll reach Paul, the owner, who is incredibly professional with his pricing and the work he does. When we spoke on the phone he let me know what the cost would be for the first hour and then additional costs after that. During the whole process of scoping and jetting the lateral he kept me informed. I now have a video showing the condition of my sewer lateral on my laptop as a reference. I highly recommend this company to anyone who is in need of having their sewer lateral cleaned and inspected.

Lessard's was recommended to me by a an electrician that I respect. For that reason, I overlooked…read moreit when I had to leave multiple messages to get an initial call back. An appointment was eventuallyset up to diagnosis. Brad diagnosed the problem and charged $325. I had been told that a portion of this ($150-the cost of the initial visit/diagnose) could be applied to the extensive work that needed to be done. Brad told my husband that he would be in touch with an estimate, and we could then determine whether we wanted to go forward; given that we had already sunk $325 into it, we had pretty much determined that we would. I have not been able to reach Brad since and that was over 3.5 weeks ago, despite leaving multiple messages. I did speak with his secretary and was told he "has half the estimate done. I'll give him a nudge to get going on it." I waited another 4 business days and still did not hear back. My husband tried the following week and was told (verbatim) "has half the estimate done. I'll give him a nudge to get going on it." My husband expressed frustration and his secretary was equally frustrated with being questioned. We both tried again- and still have not received any calls back. The most frustrating part of this is that we will now have to pay another HVAC repair person the SAME AMOUNT to due the SAME THING, since I'd imagine most repair people would want to determine the source of the issue, and not rely on another man's work. Ultimately, a waste of money (that should have been put to repairing our AC) and time. Stay far away!!!!

From the owner: After 40 wonderful years of serving our community, I have decided to retire…read more Therefore, Lessard Air Conditioning & Heating will officially close its doors on April 1, 2026.