Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

They replaced this short section of plastic pipe for $1150. I asked the tech in shock what they…read morecharge per hour. $700 was his answer. It was leaking so I had them do it since they were already at my house. So if you don't mind paying more than you'd pay your Dr or Lawyer then have at it.

Received a quote to pump the tank for $450. Guy showed up, did the work and told me it was going…read moreto be $680 for the same scope of work. Took him 15 minutes total. I do not appreciate this kind of bait and switch up charges.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Connunicaroom was great, service technician was punctual, and let us know status throughout. They…read morehad to refer us to a well specialist as the project was more well related. we will abs use Plumbums again

Called Bill on a Sunday morning about a growing water stain in my ceiling. He was at my house that…read moreafternoon and was able to assess and complete the fix in a very short period of time. We were very happy with his customer service and professionalism. He is definitely our new go to plumber in the area

Prompt, good service at a fair price. I highly recommend Bill for your plumbing needs.read more

Called them at 10:30am, and by 5:00pm we had a new water heater installed. Great response, and a…read moregreat team to work with. Will call them for all future plumbing needs.

Spoke to a nice guy about the blue bathroom shower/ leaks. He was really nice, but then said he'd…read morehave to go back to the office to do an estimate. Called once a week later and no response. Called again over two weeks after that and spoke with a man who said he was (either) an owner or manager. I explained that I had two of his employees come out to my house but hadn't received an estimate. Well, he was not really rude, but he went off on how they were working and working "every day of the week " and he had seen the guy who came out to the house working on estimate and again they never had a day off all they did was work.. and etc. Since I was a potential customer (for a very expensive job) I was just taken aback at complaints about too much work when there are millions out of work. I remember thinking that he should hire more people! Also to bitch to a potential customer?? Bad business practice. I decided to wait until they called me as I had called back twice. After all, I then said (to myself) that I'm not going to chase someone so I can give you tons of money. I never got a quote or was contacted.

Amazing work from a really nice guy, Chris is by far the…read morebest in my eyes. Always timely, caring, and very fair, Call Badger Plumbing, and don't despair! If you need a plumber in the East Hampton area, the answer is Badger Plumbing. Chris and Rebecca run a wonderful business and they will always get the job done on time at a fair price. I've used them for several jobs (as have my neighbors). Can't recommend them enough!

Prompt to respond to voicemail left. Arrived in timely manner and inside of appointment window…read more Very compassionate and understanding of entire situation since we had multiple issues to address. More than reasonably price. Once Chris got started it took him no time at all to resolve the problems. Many thanks the Sullivan's. ​

Had these guys recommended to us to come unclog a kitchen drain. He asked to come early but still…read morearrived an hour late, started ripping apart the drain without a bucket to catch the water and then laying the nasty dirty pipes on our 6' long woven kitchen mat, rather than a blanket, a paper towel or even the tile floor. The snake did not work and actually got stuck for awhile but that's because the pipes were very bad & could not be unclogged as it was legitimately bad 70 yr old galvanized pipes completely corroded and blocked. So, after multiple methods & tries, I agreed that we needed to replace about 10' of old galvanized pipe with PVC and the basic older PVC drain components under the sink. Understandably, they could not come back until the following day since the scope of work had changed. The actual plumber (very nice guy, decent work, but VERY MESSY) scheduled his return for 8:30 the next day, and estimated 4 hrs of work for $1,100 + materials, tbd. As we were left without a kitchen sink, since he got us in for the next morning & was recommended by a friend and fellow plumber, I agreed to the high labor estimate, knowing it there was a chance that it could take more than 4 hrs and signed for the labor, while my wife spent 2 hrs that night cleaning our kitchen mat from drain grease. Next morning, I had to go to work so my wife took the day off. Midmorning, I'm getting texts from her asking for his number as no one had shown up and I had not heard anything. Again, over an hour late, but shows up and gets the job done in about 2.5 hrs. As he's leaving, he asks for almost $1,500. She says, ok, please just give me the break-down for the materials. He has to call the office, puts my wife on the phone with the brother who refuses to provide an itemized list of material costs. Plumber leaves, wife pays the agreed upon labor charge of $1,100 for 4 hrs that took 2.5, no questions asked. Wife says she will pay materials, even marked up materials, if she is given a breakdown (again, this was 10' of 2-1/2" PVC and a few fittings). Mind you, I'm an Executive Construction Project Manager for nearly 20 yrs. I receive an email with a list of random items, no prices, including boxes of rags, latex gloves, boxes of glue, etc. I tell wife to get a real breakdown before settling after already paying the inflated labor cost. My wife then receives a barrage of texts threatening escalation unless "agreed upon" material costs are not paid...but no materials were agreed upon and they refused to provide material details. I get out of work and start receiving the same texts...for hundreds of dollars of materials that they refuse to itemize. On top of that, the mess left was insane and I later found he left a 6" piece of old nasty piping in the wall that I had opened up for them, stinking up the bsmt, dripping old grease down the walls. Never again...talk about choosing their battles Talk about choosing your battles...and knowing when to stop arguing with customers.

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

Today, All Things Sewer and Drain Care came out to scope, jet, and record the condition of my clay…read morepipe sewer lateral. Turns out, it's in excellent condition!!! There are no bellies in the line to be concerned about and the joints are holding together correctly. I was even told how deep my lateral is in the ground. It runs 16' deep by the time it reaches the edge of my front lawn. No way frost can cause any issues with that pipe. He just saved me $20k, based on a quote from another company. Here's what you need to know when you call All Things Sewer and Drain Care. First, you'll reach Paul, the owner, who is incredibly professional with his pricing and the work he does. When we spoke on the phone he let me know what the cost would be for the first hour and then additional costs after that. During the whole process of scoping and jetting the lateral he kept me informed. I now have a video showing the condition of my sewer lateral on my laptop as a reference. I highly recommend this company to anyone who is in need of having their sewer lateral cleaned and inspected.

Lessard's was recommended to me by a an electrician that I respect. For that reason, I overlooked…read moreit when I had to leave multiple messages to get an initial call back. An appointment was eventuallyset up to diagnosis. Brad diagnosed the problem and charged $325. I had been told that a portion of this ($150-the cost of the initial visit/diagnose) could be applied to the extensive work that needed to be done. Brad told my husband that he would be in touch with an estimate, and we could then determine whether we wanted to go forward; given that we had already sunk $325 into it, we had pretty much determined that we would. I have not been able to reach Brad since and that was over 3.5 weeks ago, despite leaving multiple messages. I did speak with his secretary and was told he "has half the estimate done. I'll give him a nudge to get going on it." I waited another 4 business days and still did not hear back. My husband tried the following week and was told (verbatim) "has half the estimate done. I'll give him a nudge to get going on it." My husband expressed frustration and his secretary was equally frustrated with being questioned. We both tried again- and still have not received any calls back. The most frustrating part of this is that we will now have to pay another HVAC repair person the SAME AMOUNT to due the SAME THING, since I'd imagine most repair people would want to determine the source of the issue, and not rely on another man's work. Ultimately, a waste of money (that should have been put to repairing our AC) and time. Stay far away!!!!

From the owner: After 40 wonderful years of serving our community, I have decided to retire…read more Therefore, Lessard Air Conditioning & Heating will officially close its doors on April 1, 2026.