Got an appointment confirmed days before. Day of appointment they texted me and said they dont have…read moreavailability this day and automatically rescheduled. No actual person answers the phone when called. Do Not do business with these people.

I don't have any issue with any of the plumbers because I never met them, but Sarah (the…read more"receptionist") is a terrible human. Don't tell someone for 3 months that someone is coming out with scheduled appointments and rarely gets back to you when you follow up not too often but every once in a while will respond with bread crumbs and promises and no one ever comes. Don't waste time with this company. YOU WILL NEVER GET ANYTHING DONE. Also, I read the other bad review and the reviewer got the name correct, and just because the profile says where he lived at one point doesn't mean it wasn't true. The awful owner just was gaslighting. Basically what I went through, but with the receptionist only.

Nero's techs are professional and knowledgeable about every aspect of heating, cooling and…read moregas-fired heating and water heating systems and smart thermostats for optimum efficiency. Dispatching and customer service staff are courteous and take-charge responsible. It is a pleasure to recommend them to others here in Southington!

I called Nero to bid on my new ductless mini-split heat pump after having called on them a couple…read moreof times in past years to service my gas heating/hot water system. It was an easy, straightforward experience overall from Chris in sales, who explained my options and arranged a relatively quick turn-around for the install. Brandon and Aaron, the installation team, were top-notch in all respects. Our older home gave them good opportunities for demonstrating their skill, creativity, adaptability, and determination, all of which they showed in good measure. I can say that the sales people and technicians I dealt with have all been very respectful and considerate of the homeowner. I went with Nero in spite of a slightly higher bottom line, and am very happy with the results.

Great response for a minor issue (running toilets) that we're using 1,000s of gallons of water…read morewithout us even knowing there was a problem until our water bill came. The guys were pleasant and did a nice job. Highly recommend.

I've had RE Godwin come to my home several times and have always been extremely pleased with his…read morework. He completed a full furnace cleaning that was neat, thorough, and left absolutely no mess behind. On another visit, he replaced the "whistle" in my oil fill--something I didn't even know existed! He took the time to explain what it was and why it mattered, which I really appreciated. I wouldn't hesitate to have him return again and always refer him to others I know.

I needed assistance to deal with an emergent boiler service. Fred Jordan showed up the next…read moremorning and corrected the problem in no time. He then noticed my more than 70 year old steel oil tank that was on it's last legs. He replaced the tank and really demonstrated his expertise and workmanship. The price was very fair. I highly recommend Accurate Boiler.

I had used this company for years and had always dealt with a young man named Cory…read more Last night I called and spoke with Fred Jordan who was rude and refused to service my boiler. I will never use this company again and recommend finding a new boiler service company. Mr. Jordan does not deserve your business. Shame on him for the way he treats his customers.

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

Hands down the best in quality, value and no nonsense service. Incredibly reasonable and reliable…read more I've had Pete do speciality work on fireplaces and wood-burning stoves and always been really happy withi his work.

Peter came to check and let us know the actual situation for our chimney. He arrived at the agreed…read moreupon time and told us the chimney was clean and in perfect condition to use. Charged very reasonable fee and told us to be careful about the scammers. Great experience for us! Let me share my tenants' report about the scammers. "At the request of the owner of the home we lease, I reached out to A1 Chimney to inspect and clean two fireplaces In our rental and one fireplace in the owners home in anticipation of the season. A1 had solid reviews from the BBB site and so I scheduled them to come for Friday the 14th. Sean arrived and suggested he would take interior pictures of the respective flus to inspect their fitness for fires. It took him less than 10 minutes to assess that neither flu was up to code and that without extensive work (some $5400) by their company, the chimneys could not be cleaned or used. Additionally, he suggested that the flu connected to the furnace was leaking carbon monoxide into the home at very small levels (he described it like a straw with holes in it) whenever we ran the furnace. He insisted for our safety we should turn the heat off (in November) and leave the home until the flu could be addressed with a new stainless steel liner at a cost of $4200. At one point his exact words were "You could die if you stay here and use that furnace." He provided three reports all of which suggested the flues were not at code and that until the owner scheduled the work, he could do nothing further. Two hours later, he called my phone to tell me that he had not meant to suggest we needed to leave the home and that we were not in immediate danger. However, by that time, we had alerted the landlord to the issue causing all kinds of commotion on a late Friday evening. We called an HVAC company recommended by Angies list who came over immediately to review his findings. Their assessment was that there was no need for the scare tactic and that we were not in imminent danger. He suggested we call our oil company to inspect the furnace to confirm his findings. There are five adults living in the house we are leasing and the stress and worry brought on by Seans analysis caused unnecessary f fear and panic. His suggestion, that we could die if we stayed in the home was a flat out lie as was confirmed as such by the additional HVAC company that came out that night and again by another chimeny inspection company that landlord hired to review A1's finding!"

Excellent customer service, very professional, and prompt. They came to my rescue when encountering…read morean emergency of waking up to no heat. The owner is also very friendly. I'm using them again. Update: I'm using today as well. We woke up to no heat or hot water. I contacted company and owner has someone enroute now. I'm completely pleased with is company. We will be using for our Church property as well. Very workable.

They actually did a very good jod installing our AC sevetal yrs ago. The pronlems came when it time…read morefor servicing\maintenance etc. They would constantly either be a no-show or come on the wrong date. No matter how many times I stayed with him on that it just became so obvious that they just have not got that part of their business together. Unfortunately I had to fire them and just went with the people that did our normal heating cleaning. Really unfortunate

Everclean had the best price around and worked past the estimated time to get the job done. I…read morehighly recommend this company. Jason and trainee Stefan were wonderful. DO plan on wearing a face mask during the process. Dust does fly a little and some lands around the sites worked on. (This will surely happen with *any* HVAC vent cleaning.) They do vacuum floors well afterwards and I didn't expect them to dust all of my nearby furniture too; I did that. Tip re any vent cleaning by any company: I decided to handwash all of the vent covers removed. They told me that they would vacuum each one. I did not expect anyone to stand at my sink and handwash the "junk" that could not vacuumed off. Overall, Everclean did a great job for a very reasonable price given the amount of time and effort put in. Definitely be sure to contact this company for an in-person quote (which some companies do not provide).

From the owner: Trusted, experienced techs for air duct & dryer vent cleaning. Using advanced equipment to help…read moreimprove indoor air quality, airflow, and energy efficiency. Affordable, reliable, and always professional. Book your service today!

i would not recommend this company. When I called to schedule the air duct cleaning service, they…read moreconfirmed that they had a special for $99.00. They were supposed to be at my house to get the service done between 8-10am. They called at 9:30am to inform me that they would come between 11am and 1pm. One hour later, they called again to ask if I knew about the price. The man also wanted to know why I wanted to get the service done and he said that I will have to pay $200. At the end I had to cancel. Waist of time.

Purchased a dryer but couldn't be installed until vents were cleaned or replaced , called Green Air…read moreDuct Services they were able to help me and get it done on same day , also even hook up to dryer that was not even suppose to be done by them , but did it anyway very friendly and professional cleaned everything before leaving as well I highly recommended these guys