Great phone service. Excellent price quote…read more Arrived early, texted first to confirm. Provided alternative options, saved me money. Andrea did a great job, super happy with the service.

Honest guys, don't overcharge and gave me a ton of info on things I can do myself to save some…read moremoney. Will definitely continue to use and wholeheartedly recommend. They also offer military and senior discounts if that applies for you.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

Prompt response, reasonable quote. I haven't used the service yet, the initial contact was very goodread more

My initial review was a one star…read more I called and spoke with Tabitha about getting my septic system pumped. They scheduled me for January 8th. The employee they sent out pumped my system and told me that another employee would need to come out and do a diagnostic appointment. He also pulled out all the floats from the last tank. He put those floats back in the tank unattached to anything so all float to the top of the effluent. He also warned that I would only have around thirty days to use my system. I did not understand at the time the float system and his time frame. I spoke with Tabitha about scheduling this diagnostic appointment. She stated they wouldn't have time until the 30th. I explained I would need another afternoon appointment as I work during the day. She said that would be no problem. I received a phone call and voicemail from Tabitha on January 29th at 2pm stating her tech was is my driveway waiting with all the replacement parts. This was odd as I was told it was a diagnostic appointment. I received a second voicemail on January 30th at 3 pm, stating they wouldn't have time not be able to come out until late the next week. I have since done research into my As Built. Klein Septic knew the problem and exacerbated it by removing the floats from the pvc pipe. They then contacted the county health department stating my pump is non operational on January 14th. It's been so long now I will need to have my system pumped again just to fix the floats and see what other problems were created by Klein's initial visit. I will also need to work with the county to get this bogus report removed from my property. At this point I feel Klein is dragging their feet to enhance profit by needing to pump the system to undo the floats from damage and charge for any extra services and products as much as possible. UPDATE!!! Five stars!!! Ken from Klein came out immediately and rectified the entire situation. Fixed the floats, explained my entire septic system and what had occurred. He said the report to county would be changed as well. Just a super knowledgeable person! Answered all of our questions and had a very positive attitude. Fabulous fabulous fabulous

After a visit by a disreputable septic outfit who had screwed me years ago and had changed their…read morename, I contacted Klein at the recommendation of another trusted outfit whom I had used for years (they were not available). Super fast service. The other outfit told me I had to contact a septic designer to get the job done. They also told me I needed a new drainfield!! Ripoff. Klein fixed the problem (a broken pipe) in an hour. The charge was very reasonable. I'll have them come out and clean my laterals in the coming months. These guys are GREAT! You can't go wrong.

This review is solely towards the lack of customer service from the front office. We did not end up…read moreusing Cascade Septic because of the situation written below. I called to schedule a pumping and inspection for my septic for my house that was being sold. The lady I spoke to scheduled us for both services for the second week of January. She even sent a text confirming the type of appointment and date. Fast forward, I called the day prior to our appointment to find out the time they would arrive and she somehow said she was under the impression we didn't need a pumping. I told her that is not the case and that I told her what was needed when we scheduled the appointment. Instead of her apologizing for her error, she proceeded to tell me what the buyers of my house want. Stating they don't need to be there for the pumping just the inspection. This is not the case. Working in real estate, I don't need real estate advice from a scheduling lady at a septic company. She tried to say they will schedule the inspection and pumping on different days. I told her that doesn't work as we are closing on the house very soon. We chose to go with a different company mostly because of her response and no apology for her scheduling error. Even when I called back to cancel the appointment, she continued to try to be combative about her error. Everyone makes mistakes and a simple apology and possibly moving appointments around to accommodate us would have gone a long way. Attached is the confirmation text she sent.

These guys were responsive, honest, and caring. My Mother-in-law was having septic issues. The…read moretanks didn't need pumping and Cascade wasted no time getting out there to sort us out when everybody was calling plumbers and septic folk because of the crazy Winter weather in Tulalip. Strongly recommended! Even after they'd completed all of their work, they checked in by text to make sure we were doing OK. I am impressed.

Beau came over and did an awesome job pumping out my septic tank. Awesome guy to work with…read more Highly recommend him and very reasonably priced.

Quick response, good price right up front. Great service all the way through…read more Absolutely recommend

I called Brent Nuckels construction after several weeks of frustration over a failing septic. There…read morewere backups into the home and foot dragging by another company. It was truly nightmarish. I started calling around to alternative septic companies and had a lot of trouble getting calls returned or a commitment to perform. I had worked down the list of septic designers in Kitsap County with no satisfaction until I hit the "N's". When I dialed Nuckels construction, there was no voice mail or stonewalling. Holly Nuckels answered the phone and immediately instilled confidence with a line of questioning and suggestions that demonstrated a profound understanding of septic technology and process. She promised to take on my project immediately and see everything through to completion. She and Brent were on site within a day and all my cares and worries evaporated! They cleared the existing failed field to a degree that held us through the permitting and construction arc. This was a complex, extensive replacement that including rehoming the entire drain field. Naturally I expected a lot of disruption to the landscaping, but was amazed at the care the crew took to try to preserve any established planting in the impacted area and to carefully remove all debris and level and tidy up the site in preparation for my landscape restoration. I simply cannot say enough about how grateful and impressed I am with the work this company did for me!

From the owner: Brent Nuckols Construction, Inc. is a small, family-owned business that specializes in septic…read moredesign, installation and maintenance. Whether you have a new construction project or a failed system, we can provide you with the design, installation and Monitoring and Maintenance for your new septic system. We pride ourselves on providing consistent, high-quality work and customer service at a competitive price. Because we are a small business, you are assured that you will be dealing with the same people throughout your project.

Polite and professional pumping service attended to in a timely manner. Highly recommend.read more

These guys are the best! Second time I have needed emergency service and Bob has been here in…read morewithin a day. Highly recommend!