Quoted 300-375 for our 4 bedroom 2 story. Final bill was over $850. Worse yet, tech damaged our…read morelaundry sink, we called the main line and of course they refused to acknowledge they did it, the only way we could prove it would be if we had a video of the technician, Of course they denied it, because they know, NOBODY has a video going of the tech who is working in the basement! Tech had a very heavy set of equipment which they needed to maneuver 1 step at a time both down and up the basement steps. We had already cleared the entire area about 6 ft away from the furnace. Laundry sink was not in the way whatsoever but after the tech left, we saw the corner of laundry sink about 6-8 inches each side of the corner had been crushed. This is a fiberglass sink and there's really no way we ourselves could have crushed it. It took some type of very heavy equipment---like the pieces this tech was maneuvering into and out of our basement. We are extremely disappointed this tech would not own up to what they did, and the company flat out refuses to offer any adjustment.

After water damage to our kitchen floor, the process from estimating and demolition of kitchen was…read morecompleted by Sean Thomas and Mar'kwon in total professionalism This crew truly is the twin cities finest

We used Daisy Carpet Cleaning again. This may be 6x by now. We have dogs and babies so our carpet…read morebenefits from a professional cleaning pretty regularly. We've always had an excellent experience with them and will continue to use Daisy in the future. Customer service is really responsive and the techs are on-time, thorough, and courteous. Carpet is always super clean. My only thought for improvement is if they had a couple of those whistle shaped drier/blowers they could move around the completed areas to speed up dry time. Although for the hour or two they're here, it might now make much of a difference. Thanks Daisy!

Service was close to time expected, communication was good and the two gentlemen (Leon and Daniel)…read moredid an outstanding cleaning job on our ancient carpets. They now look like new! Thanks Daisy!

We had the drain pipe from the kitchen sink crack and leak into our basement. I did some research…read moreand contacted Green Clean. Dan, their remediation specialist was thorough, clearly explained everything and was extremely knowledgeable. They removed the drywall, located the failure, removed carpeting and dried and disinfected the area to a state that was ready for reconstruction. Next, Rhett, Mitch, Trevor and team came in and reconstructed the damaged area. Rhett was great and estimating and working with the insurance company when needed. He allowed us time to pick out our carpet from a wide array of samples and was helpful in the selection process. Mitch, Trevor and team were great replacing the drywall, painting and making sure everything was as expected. I highly recommend Green Clean for water remediation and reconstruction projects.

Great service. Very communicative. Gave us an estimated amount of time and they were done within…read morethat time. I like the fact that they minus the furniture area when they're taking their measurements in terms of giving you a quote for the job. I have a pet that sometimes makes an accident. He warned me that once the carpet cleans and gets wet, we might smell the Pet order initially, but we did not perhaps because of the pet deodorizing solution that they use. Overall very satisfied and will use them again. I was not satisfied with the company I hired last time and decided to try a new company and I'm glad I did!

I won't recommend! I applied for rug cleaning service through their website, was charged and pick…read moreup was done. Upon delivery, I was demanded to pay more than double the amount charged, only because I forgot to request an invoice during the rug pickup. If you ever deal with them, get an invoice, otherwise you'll pay the cost of a brand new rug for their cleaning service.

Pet sitting went wrong, leaving us with a horrendous cat pee smell and embarrassing spots where…read morewe'd accidentally discolored the carpet using PineSol. We figured we were looking at a total replacement bill. Enter Yep We Fix Carpet! Jon didn't just clean; he repaired our carpets. The awful cat pee odor is completely gone--three weeks later, the room is still fresh. AND he was able to expertly dye the color-changed spots back to normal! This service was a HUGE savings over replacement. If you have complex carpet issues, call Jon!

DO NOT HIRE THESE GUYS !! WASTE OF MONEY AND DISRESPECTFUL !…read more My 95 year old grandma had these people out to clean her carpets. They charged her 30 dollars extra to clean a spot that needed extra attention. The guy didn't even put effort in to clean the spot in the living room, you can still see the spot the same as it was before he came out. The carpet after he left was so wet you could see puddles from your foot prints. They also advertise an offer of 10% off for seniors and he did not give her this even when she asked about it while he was writing up the invoice with her. Worst of all he opened her refrigerator without asking and tried to take a canned drink for himself and when my grandma said something about it and told him to get out of there he said "I need something to drink" and was rude about her not having a beverage for him after she offered him a glass of water and he said no to it. Absolutely awful experience and do not recommend giving this company any of your hard earned money.

Not a pleasant experience from start to finish…read more Originally set an appointment for Friday between 2pm and 4pm. I know this was made for Friday because when I was on the phone making the appointment I remember them repeating back Thursday, saying "you mean Friday, right?" and them agreeing. I also told them we have 4 rooms to do and buy their 5 room package (one of our rooms is ~400 sq ft, and they cap a "room" as being 200 sq feet max, so that one counts as two). I mention we have a hallway connecting the rooms and they say they'll go ahead and do that too (two of our rooms are ~100 sq ft). I get called Wednesday and am told they'll be out on Thursday. I again say it was for Friday and am told they aren't available Friday. I'm not happy but agree since I just want to get this done. I get another call Thursday morning asking if we can move the appointment up to be sooner. We call back and leave a message saying we can do it after noon. I get called again an hour later and confirm we can do it between noon and 1pm. I'm told the cleaner will call ahead with the time they'll arrive. I get a call at 12:10pm from the cleaner asking me why I'm not home and that they've been waiting at my house for 10 minutes. There was no call telling me they were on their way or that they were going to arrive right at noon so I was running an errand. They sound very frustrated as though this was my fault for wasting their time. We have pets, and one of the main reasons for this cleaning to to take out pet and urine smells. Their website says they will deodorize your carpets and they list pet odor and urine stain removal as part of their service. When I arrive I find out the treatment for urine is an additional $0.36 sq. ft, which more than doubles the cost of the service. They do not list this or price this anywhere on their website, so I guess you only find out when they're already at your house. On top of that they charge an additional $15 for the hallway that I'd been told they'd just take care of, and the cleaner acts annoyed that I'm asking and trying to understand why the service has doubled in cost. They do pet odor and urine stain removal, but urine odor costs double, something that was mentioned by nobody and is not on their website anywhere. Their website explicitly states they have no extra or hidden fees. Not my experience. I received a call a few hours after asking how things went. The moment I started telling them the issues I had their tone changed and they couldn't get off the call fast enough. I would not recommend this company.

We used American Rug Laundry to clean our area rugs based off of their reviews on multiple social…read moremedia sites. I feel they did a good job. We opted for their $20 pick up/drop off service and it went fairly well. They picked up our rugs when they said they would and they were quick and nice. I would have felt more comfortable if they would have invoiced/tagged my rugs in my house, before taking them out to the truck. I added two extra rugs last minute that were not on my original invoice so I would have liked to have had the comfort of knowing all my rugs were properly accounted for and have a copy of that information. That being said, a few days later I did receive a very thorough email documenting each of my rugs. They included invoice numbers, QR codes, and several detailed photos of each rug and this gave me the confidence that I didn't feel during the pick-up. In fact I will go as far as saying that this documentation was extremely professional and I was very impressed with it. The rugs were then returned after the cleaning and drying process and each one was properly tagged and nicely wrapped in heavy paper for protection. Upon opening and inspecting them I felt that all but one were cleaned to my liking. All but one smelled neutral (no strong scent) and they looked and felt clean on both sides. It was very noticeable that they had been cleaned well. I was satisfied. And the one small rug that I wasn't satisfied with (it still smelled to me of pet urine -we bought it used at a low price knowing the condition) but I give kudos to the company because they took it back to re-clean it at no cost, (although they claimed I was smelling the latex from the backing and not urine in which I disagree, as this was the only rug that didn't smell neutral and still had the same circular stains on the back, unlike my other four rugs which smelled neutral and those markings were no longer visible). I can't complain though because they offered to re-clean it at no cost and they were very professional about it. Based on these things I will definitely try them again when I need their services. One more addition... I used them during one of their 40%off each rug promotions and there were no gimmicks or "fine print " and it was because of this promotion that I could afford having all my rugs cleaned at once. I don't think I would have use them with without the promotion as the prices would have been too steep.

I used to live a few blocks from here and American Rug Laundry has always been the best place to…read moreclean your rugs. Now that I don't live nearby I don't receive their coupon deals so I wish they would post them online. We cleaned a very dirty cotton rug that we use for our foray. It is white with a chevron pattern and was grey when I brought it in. They cleaned it amazingly to a slightly off white. Back to the foray and it is getting dirty again. When it is time I will bring it back and have them work their magic again. My mom used to have oriental rugs cleaned here and they really did magic on those.

I just moved to Minneapolis and found Steam Master through Yelp. I'm glad I did! I was very…read moreimpressed and happy with their upholstery cleaning. They gave me the cheapest quote and had the earliest availability. Matt and Mark were a great team with over 40 years of upholstery/carpet cleaning experience. I appreciated that they went through each piece of furniture with me and explained which pieces would cost more than what I was quoted (and why) and confirmed whether I still wanted those pieces to be cleaned. They don't work on commission, so they didn't care how many pieces I got cleaned and as a result, there was no pressure. The morning of my appointment they asked if they could come earlier, but unfortunately I was running late myself! Despite this timing issue, they didn't complain or make a big stink about it. Really happy with the outcome and will be sure to use them again.

Like most of the carpet cleaning industry. Steam Master suffers from some common shortcommings…read more 1. What comes out of their "machine's" nozzle is not steam, In fact the "steam" used at my home was barely warm water. (Steam is a hot vapor and should not "squirt".) 2. Carpet cleaners have ambiguously names "special" processes and "tools" that they use to differentiate themselves. Steam Magic offered a "special" that included some "magic" process that would help get out stains. They called it "Product" -- yes literally. I tend to watch out when any sales oriented businessman offers me something called "product" (common with auto detailers). Smelled like citrus cleaner. 3. Had them do a large amount of carpet and a bathroom with tile and tile shower. The carpet looked a bit revitalized when wet and has now returned to normal. The grout between the bathroom tiles was much cleaner where I did a test area with a brush (to see if it could come clean -- my area looks good!). I also tested doing the shower grout with a bush to see if it could come clean, My areas looked great, the rest of the shower looks OK but there is a total of 2 feet of grout missing that I will have to repair. I winced as they claimed they used a "higher pressure" on their nozzles for tile, and that fear was realized. 4. They worked hard but seemed in a hurry to leave. 5. Corners left dirty here and there. This diatribe is mosly a criticism of the entire carpet industry. My experience is that any vendor I have tried performed their process and did no more. Steam Master is just one of the bunch.

Brian just left our home and did a fabulous job on our carpet…read more THANK YOU BRIAN YOUR THE BEST!!

If I could leave NO stars I would. This place is a scam. A bait and switch with Living Social…read morevoucher. High pressure up sales tactics. I actually confronted them .....luckily my 220 LB. er was standing there. They did clean and gave an add on...they said. First they called to ask if being at the end of the scheduled time would be ok. I said fine....but they showed up 1 hour later than that! The surly first guy stunk like a french w------ in an effort to cover up the alcohol stench. I had pulled out my checkbook to prepare to write an additional $26 for 13 steps.....couldn't find it when time to pay.....called bank and closed account...odd????? Gave them cash. I called and asked boss to call me back....no return call yet 4 days later.....I won't hold my breath!!!