I just moved to Minneapolis and found Steam Master through Yelp. I'm glad I did! I was very impressed and happy with their upholstery cleaning. They gave me the cheapest quote and had the earliest availability. Matt and Mark were a great team with over 40 years of upholstery/carpet cleaning experience. I appreciated that they went through each piece of furniture with me and explained which pieces would cost more than what I was quoted (and why) and confirmed whether I still wanted those pieces to be cleaned. They don't work on commission, so they didn't care how many pieces I got cleaned and as a result, there was no pressure. The morning of my appointment they asked if they could come earlier, but unfortunately I was running late myself! Despite this timing issue, they didn't complain or make a big stink about it. Really happy with the outcome and will be sure to use them again. read more

Like most of the carpet cleaning industry. Steam Master suffers from some common shortcommings. 1. What comes out of their "machine's" nozzle is not steam, In fact the "steam" used at my home was barely warm water. (Steam is a hot vapor and should not "squirt".) 2. Carpet cleaners have ambiguously names "special" processes and "tools" that they use to differentiate themselves. Steam Magic offered a "special" that included some "magic" process that would help get out stains. They called it "Product" -- yes literally. I tend to watch out when any sales oriented businessman offers me something called "product" (common with auto detailers). Smelled like citrus cleaner. 3. Had them do a large amount of carpet and a bathroom with tile and tile shower. The carpet looked a bit revitalized when wet and has now returned to normal. The grout between the bathroom tiles was much cleaner where I did a test area with a brush (to see if it could come clean -- my area looks good!). I also tested doing the shower grout with a bush to see if it could come clean, My areas looked great, the rest of the shower looks OK but there is a total of 2 feet of grout missing that I will have to repair. I winced as they claimed they used a "higher pressure" on their nozzles for tile, and that fear was realized. 4. They worked hard but seemed in a hurry to leave. 5. Corners left dirty here and there. This diatribe is mosly a criticism of the entire carpet industry. My experience is that any vendor I have tried performed their process and did no more. Steam Master is just one of the bunch. read more

I had them clean my carpets early Nov. It had been awhile since they had been cleaned. There were several bad spots from the kitchen going into the living room and also by the door going into the hallway. I live in a condo so getting to my area is not like parking a truck out front. They did a great job. All these weeks later carpet is still looking great. I chose the deep clean. The guys were very nice, carpets look great, couldn't be happier. Give them a call, you won't be sorry. read more

Excellent service. Job done well, on time and by really professional reps. They had run late on a previous appointment but more than made up for it. Highly recommend! read more

Awesome service. They came on time and clean the carpets. Even my daughter rug that is synthetic. Left it cleaner than when it was new. I would totally ask for them again. read more

Absolutely awesome service! They were on time, walked us through what they were thinking for the different types of carpet throughout the house and examined any stains sharing what they would be doing to remove the stains. They were very professional and friendly. Our carpets look amazing! We will definitely hire them again. read more

Wow! I searched for the best upholstery cleaner and found it here! Steam Master Carpet and Upholstery took a used couch from Craigslist and made it look brand new. I couldn't be happier! The technicians were knowledgable and took their time to do the best work possible. I highly recommend! read more

Mark and Erik just left my house. I could not be happier with the work done. My badly neglected carpets look like new and I am amazed. I look forward to having them back for future cleans as well as to work on some furniture and an area rug and perhaps even some vent cleaning. These guys know their stuff. They are respectful and detailed and were even cognizant of the potential airborne stuff after cleaning that could affect my birds and suggested I put them in a different room. I really appreciated that. Thanks so much, guys! read more

Awesome service! These guys are not after your money, they want you to be happy! Sanchi read more

This was my last ditch effort to try to buy more time before we replaced our dingy carpets. I looked through Groupon for some deals but ended up searching for a local Eagan company because I wanted to make sure it was done right by a serious company. Boy am I happy I found them! Wes and Elie from Steam Master just left and I cannot believe how clean they got my carpets! They got some horrible dingy wear stains out of a large room with a hall, stairs, and the arms on 2 upholstered chairs. They up-sold me on stain treatment and stain guard and the price was still well below what I thought I was going to end up paying. I didn't feel like a sucker when they left. They saved us from buying new carpet. Bottom line: Steam Master is the only company we will be calling to clean the carpets in the rest of our house. I will recommend them to everyone I know! read more