Great customer service and job well done. Lupe, the office mgr was very helpful and accommodating. Thank you! read more

Places like this should be saved in your contacts, favorites, bookmark list, speed dial, or Rolodex. Especially if you frequently get those annoying unavoidable rock chips or cracks on your windshield. This time, I had two long cracks across my windshield and a deep chip, which is unrepairable. My windshield had to be replaced. Thanks to my insurance, All-Star was reintroduced to me. Staff here is friendly, informative, and honest. They make the windshield-replacing process easy and stress-free. I did have to come back for a second visit. During my original appointment, they noticed that the windshield they ordered had a small scratch on it. So they gave me an option to take the scratched windshield (since I was already there) OR return for a new windshield, which was also a genuine Mopar brand for the SUV. Of course I took the latter option and made another appointment. For my inconvenience, they shaved off some of the deductible cost. Jacob was very helpful and professional. He explained the replacement process with recalibrating the advance drivers assistance system (ADAS). The entire job was faster than expected. The new windshield and installation was impeccable. And so far, still clean with no cracks. **knocks on wood read more

I had a good experience: I sent my information online, and the same day, I got a call from Ed that they had the windshield in stock and could do it the same day. The installer came on time, and the glass was replaced in a short time. I am pleased with the price and the service. I will call again next time I need a windshield glass. VV read more

My windshield was shipped and the crack just kept creeping across the windshield. My ins. agent got me in touch with them because they can get OEM parts and I didn't want a generic windshield. They made a Saturday morning appt. for me as weekdays are hard. My windshield needed to be calibrated. I came to the shop and it took about an hour and 45 min. Theymlet me know not to slam the car doors and not to get it wet for 24 hours. It has a lifetime warranty as long as I own the vehicle. Not sure how that's gonna work cuz it's a lease. Either way they were great! Handled everything with the ins. co. Hopefully I won't need them again but if I do I'll definitely call them. They are changing their name soon but I can remember to what. read more

Very pleased! All-Star Glass setup my appt at 1pm. When I arrived at ~12:50pm, the front office manager Gina greeted me. She asked me if I was dropping off or staying, and when I said I was staying she offered me a quiet office space in the back so I could work while they did the windshield and camera calibration on my 2021 Honda Accord EX-L. Work began promptly at 1pm. As I settled into my office space, I hear a male voice indicate that he thinks the work order is wrong. I snuck up to the front and learned that before starting work, the shop foreman Jacob believed that the work-order listed the incorrect Honda OEM glass part number. I said: "Hi". They assured me that they had both OEM glass part numbers in-house, but I was pleased that he caught a serious error that would have resulted in time and money wasted. I thanked him, and as a double check, Gina called Honda to verify.  Once she verified the correct part number - and that the work order was indeed wrong - they again commenced work. The total job was completed in 1 1/2 hours, or about 1/2 hour better than quoted. When he was done Jacob came and got me, we did the necessary paperwork, and then he walked me outside to go over the vehicle and make sure I was pleased. Indeed, it was perfect! Well done All-Star, and well done Gina and Jacob for your attention to detail and excellent customer service. read more

All Star Glass - Auto Glass Services Near Me - Santa Clara, California

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All Star Glass is very professional, provides exceptional customer service, and is quick and efficient. Gina set up my appointment and provided patient instructions as Google took me to their old shop on De La Cruz. Jacob was the tech who replaced the windshield and calibrated my 2021Toyota Corolla Hatchback. He was reassuring as he took my keys and provided a lot of necessary info plus answers to my questions at the end. Oh, it was finished in a little over an hour though I was quoted 2. You gotta give All Star Glass a chance to show what an excellent service they provide. Thank you Gina and Jacob; this quality of service is rare. read more

Great work replacing cracked windshield. Ordered parts ahead, very friendly communication. Job done quickly and well. What was a bit crazy was that Google Maps sent me to the wrong location(All Star had moved a couple months before). All Star's office lady talked me to the right address and was running up and down the sidewalk to flag me down. NOW THAT IS CUSTOMER CARE! read more

They were great. They handled everything and even came to my house. They were quick and the windshield looks great.

This is our third time at all star glass. Recommended by our insurance company. Great job installing our windshields! Excellent customer service! read more

This place is the absolute worst. Please avoid!! So many issues, every single step of the way. They called me by the wrong name, My name is ASHLEIGH not ALICIA (its even spelled incorrectly on every survey they sent me). I had to wait two weeks with no window for an appointment, then when the appointment day came, they ordered the wrong glass! So I had to wait another week for the proper glass to arrive, and when it did arrive, the installer left broken glass in my door and I can hear it when shaking the door. I would not recommend All Star Glass to anyone, ever. read more

Didn't tighten windshield wipers to spec! Had my Lexus windshield replaced here since in Nov. 2022 as the insurance company recommended them and they provided and extended warranty. All appeared fine until I went to Tahoe last week and my passenger side wiper stopped working in the snow. I had to drive back to the Bay Area in pouring rain with the passenger side wiper going up 1/3 the way and making a thumping sound with each wipe. I made an appointment with Lexus for warranty repairs, not realizing my windshield replacement had anything to do with it, and their first question was, did you have your windshield replaced recently? Yes. Turns out All Star Glass did not properly tighten the windshield wipers! Lexus fixed the wiper by tightening it down and did so as a courtesy without charge. Thanks Lexus. Hopefully the wipers will properly hold and the connector isn't too worn out. Next time I'll get my windshield replaced at Lexus too. read more

We had an issue with a past installation which caused some water damage to the interior of the car. Instantly we thought it would be such a hassle to get the issue resolved since the installation was months ago. Lupe was such a big help with getting the issue resolved. She even got me a rental car since it was going to take a few days to get my car detailed for the water damage. She has great customer service and really went above and beyond to fix the issue. read more

The windshield on my '98 Sububan was leaking severely due to a poor replacement several years ago by a different vendor. Contacted them and had the replacement done at a great price within a few days. Called to confirm arrival before the appointment and arrived within minutes of the promised time. Great job, well done Andre!! read more

Day 1: Scheduled to have All Star glass replace a windshield through my insurance. Was informed I would receive a call from All Star within an hour or two for scheduling. No call. Day 2: Called All Star and they claimed not to have received any information. Called back to my insurance, they got All Star on a three way call. All Star agent said I would receive a callback in an hour to schedule. "You can't schedule me now? They told me that before, but never called." Was told they would call me for sure. No call. Day 3: Called All Star glass and they claimed again not to have any information on my claim. Called my insurance and got All Star on a three way call for a second time. Insurance stayed on the line this time and All Star scheduled an appointment for a window of 1-5pm. Day of the appointment, called All Star at 3:30pm to verify. Receptionist said I was scheduled and to expect the tech shortly. 5:15pm.. NO SHOW, NO CALL and their office was closed at 5pm when I tried to call. Got a call center who had no clue. They never did call me back, even the next day to apologize or explain. I called them for the last time.. to say I'd never be using their business and wish I had read the Yelp reviews beforehand. A bunch of fake 5 star reviews from fake accounts with few posts. Plus a ton of legit 1 Star (zero if it was possible) reviews. read more

First All Star Glass installed an after market windshield when an OEM windshield had been approved. After much to and fro they admitted their mistake and took out the aftermarket windhshield and replaced with an OEM. Two Problems - 1. Installer put a deep scratch into the roof of the car. To his credit he alerted me to this issue. More to and fro with All Star Glass re settlement and repair. 2. Faulty installation of the OEM glass and IT CRACKED. All Star denied the installation was faulty but State Farm adjuster agreed. So now still driving with a cracked windshield and will use anyone else to install the new OEM windshield. Dealing with All Star on all of the above was time consuming and painful. Oh yes, they missed scheduled appointments and failed to return calls several times. Wish I had read the reviews - Mike read more

Service was great, but they completely tore up my bumper on my stock height Lexus by parking it over a curb. read more

All Star Glass - Bumper damage - Auto Glass Services Near Me - Santa Clara, California

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Probably the worst experience I've had in 20 years. The rear window was broken on my 2018 Nissan Leaf and All Star Glass was one of the companies that my insurance recommended to get it fixed. Originally, they said they would get the glass in 1-2 days and that I should come in the next day, but never actually give me an appointment. Other shops that I contacted through my insurance said they could have the glass installed by Tuesday or Wednesday, or about 6 days after the window was broken. I show up the next morning (Friday) and they act like they have no idea why I am there and that they are waiting for the glass to be delivered from the dealer because it is special order. They tell me they'll call me when they have more information about the glass. I understand, but then why did you infer that I should come in to have the glass replaced that day?! Super annoying and weird, but I'm a patient guy, and maybe there was some miscommunication, so I thank them for putting crash wrap over my window to keep the rain out and go on my way, expecting that I won't hear until Monday or Tuesday at the latest with an installation of Tuesday, Wednesday, or Thurs at the latest. Monday -- no call, so I call the 1-800 number and they say the local shop will call me back. Nope. Tuesday -- no call Wednesday -- no call, so I call the 1-800 number again. They say the local shop will call me back. They DO call me back, just to say that the glass is on order from the dealer and they'll call me when they have more information - the same thing they already told me. I express a small amount of frustration, and the rep there just says (in a nice voice), "Yeah, I know. It's on order. Sorry." Thursday -- no call. Friday -- no call. I call the 1-800 number to tell them how much they suck and that I want to cancel the order. They say "ok!" and that's that. Bottom line -- don't go here. They'll waste your time. Communicating with them is like talking to a meat robot. read more

I would like to Thank Allstar Glass for their stellar professionalism and their expertise in their craftmanship. I recently experienced a crack in my 2020 Subaru Forrester windshield from a small rock while traveling. I was referred to work with Allstar Glass from my Insurance Agent and I am so happy she did! Right away Diana began working on my OEM Windshield replacement approval and quickest lead time. Tina set up my appointment for installation within 3 days of my initial call and from start to finish I was back on the road again in 4 days with my Windshield looking better than ever! Thanks Allstar Glass!!! -Vicki H. read more

Called for a quote on my 1989 mustang passenger side window replacement. Got a quote of $300 plus $50 to come to home. I scheduled but no one showed up. I called and they kindly informed me that they could not perform the service to my car. No reason. Took off time for this and waited 10 days. Now I am back to square one. read more

I called All Star Glass last minute after a rock hit my window and a small crack quickly grew into a huge one across my window. I called them and Lupe was very helpful. She got me a quote quickly and was available to repair the very next day. They even had availability to come to me if needed. The next day I brought in my car, they quickly repaired it and I was off to enjoy the rest of my day. Window honestly looks better than my last one. So thankful for Lupe and the whole team at All Star Glass, they made this process so easy for me! read more

Contacted Lupe who is the office manager to replace my cracked windshield with a very specific glass that required calibration. She scheduled an appointment and worked with my insurance company to process my claim without issues. Installation went very well and was completed 15 mins early. Highly recommend All Star Glass for "any" auto glass needs. read more

Thank you Regina and All Star Glass! From start to finish Regina handled all the logistics to make my windshield replacement seamless! Thank you to the technician who replaced the windshield on my 2021 vehicle. Excellent work! The entire Team here are professional, friendly and courteous! Thank you again I will refer all friends and family here! read more

Avoid this company. I had my back moonroof glass broken at a softball game. My dealership's services department recommended All Star to replace the broken glass. I followed their recommendation and hired them. They replaced the back moonroof for about $1500, but failed to sufficiently vacumm the broken pieces of glass in the tracks that are used to open the front of the moonroof. I did not know this until I opened my moonroof a few weeks later and heard a crunching noise. Then, I could not close the moonroof - the mechanism broke because of debris left by the All Star technician when he replace the back broken glass. I went to their shop in Santa Clara. They offered no relief for my problem and refused to assume any responsibility for causing a bigger problem that what I originally had. They simply blamed it on the leftover pieces of glass...the pieces their own technician failed to vacuum. At no point was I warned by the technician to not open the moonroof because it could break, and frankly speaking, I would have never expected for it to break if the All Star technician would have done the job right. So now, replacing the mechanism for the moonroof to open and close will be around $5500. Imagine my surprise and anger. I have escalated the problem to the owner of All Star Glass - a guy called Mark - and no response. I expect the same disappointing and poor response (i.e. not our doing, not our problem). What a joke! They are not professional, competent, or accountable for their mistakes. They are probably the worse I have encountered in years. Their incompetence is now going to cost me a lot of money...money I don't have, so come the raining season I will have a leaking moonroof. I have absolutely no confidence in this being resolved in my favor. It's beyond irresponsible. It is unconscionable. read more

Terrible experience; disorganized and unapologetic customer service. I called All Star Glass to get two windows on my car fixed after a break in. I was told it would take a week to get the parts so I scheduled the appointment for the following Friday, and the receptionist told me she would call me back and tell me if they could get it fixed any sooner. I was asked to give the same exact information to two different people (and wait on hold in the middle) but was not overly annoyed by this. The day before my scheduled appointment, I called to confirm since I hadn't heard back about when the parts would arrive. After waiting on hold for a while I reached someone who said that my appointment was for right now, their installer would arrive at my apartment very soon, and they had only one of the two windows that needed to be installed. I was disappointed to hear this and did not receive a satisfying explanation; in fact the receptionist got impatient with me and said to call their parts vendor if I wanted more information, also blaming the different person at all star glass I'd spoken with in my initial phone call. I rushed home anyway (where my car was parked-- they come to you for service) because I was desperate to get some cover on my car before it rained. The installer asked if I wanted him to clean up the glass from both windows and I said yes. He did the job, but didn't clean up the glass from the window he didn't have parts for; he rushed to leave and said he'd get it when he returned the following Tuesday. I called again on Tuesday, the day I was supposed to get the second window fixed. Waited on hold. When they picked up, I was told that the parts still had not arrived and they'd need to reschedule for Thursday. By this time was 10 minutes after the start of my appointment, and I was the one who had called. Nobody called me to tell me my car wouldn't get fixed that day. I asked if I needed th make an appointment elsewhere to get my windows fixed, and was told that a manager would call me back to discuss that with me. I did receive a call from an unrecognized number that day, but missed it and there was no voicemail left. Later that day (Tuesday) I got a call from the installer saying he was on his way to my work to do the repair. He said nobody had told him my appointment was cancelled and he had the parts; apparently the "parts havent arrived" excuse was total fiction, at least by that point. I didn't have the damaged vehicle with me so I had to again rush home and ask him to meet me there instead. He did the job and this time I knew to check for leftover glass before he left. There were several large pieces in plain sight in my trunk and backseat. He made an excuse about loose items in my car he wasn't allowed to move, then tried to get his vacuum to work for the next 5-10 minutes. Apparently that was the real reason he hadn't cleaned out the glass. I finally said forget it since I needed to get back to work. Overall very dissatisfied with All Star Glass. The people I spoke with there seemed nice enough, but wait times were long, appointment times were shifted without notice, nobody seemed willing to take responsibility, and they wasted my time repeatedly. read more

If there's an option for zero star this company would most definitely get it We took day off to fit in their super non-flexible schedule( they only have two long time slot 8-12, 1-5 for you to choose from ) and pretty much keep you stuck at home waiting either all morning or all afternoon But that's not the only disadvantage they have , they called in canceling the appointment that very morning and leave us no choice but to reschedule If it wasn't because of our insurance company we would have stayed far away from this company already read more

What a shameless bunch of idiots, they don't even apologize for being unprofessionally late and not even having the courtesy of informing when they are not able to make an appointment, even after the appointment time. I wonder WHY they would be Mercury's preferred auto-glass partners (must be a cousin of the decision maker) otherwise with what I saw, they should be OUT of business NOW. NEVER NEVER NEVER Recommend! read more

Mario, was my technician---did a outstanding job, called before arrival & I was very pleased with his work---highly recommend

All the driving I do every day finally caught up with me. It started with a sizeable chip on my windshield. Like a cancerous mole, it started changing in shape and size. Then, a crack started on the lower right. Every day it continued to extend until east and west were one. I put off replacing the windshield because I hate dealing with car stuff. i don't like calling around for quotes, taking my car into the shop or dealing with mechanics or parts sales people although I eventually end up doing it because if I don't, who will? This is mostly because of the crappy dealings I had with the Nissan service department on Capital Expressway but I digress. Then some people scared me into believing that my windshield would shatter and thereby disfigure me and I am not ok with that. So, based on Niki N.'s review and some comparison shopping, I went with All Star. I called to schedule an appointment and they came to the parking lot of my office the next day. Within an hour, I had a new windshield and about a month later, it's still intact so that's good. read more

I was also referred to this place by my insurance. I needed to get my rear windshield replaced. I had an appointment set for friday the technician came to my house and notified me he had the wrong part and would need to order it. I had to make another appointment for the following monday. Monday comes and the apparently they have issues with the new part as well. They notified me they would need to order the part from the manufactuer and it would not be shipped till 4-10 business days. I immediately called another vendor and got the windshield replaced in a couple hours. Also at a lower price than All Star quoted me. Beats waiting 2 weeks! Would not recommend this place. *My first comment on yelp, so you know my experience was bad I even took the time to write a deem review! lol read more

This place I highly recommend. Friendly staff/installers on time and very clean. Whether OEM or original parts they have it all. read more

Guess what, its 5:30 and no one has come by to fix my glass even though they promised to come between 1pm-5pm, thanks for booking up my entire day for no reason.... I must say I tried these guys 2 years ago for a small chip and they just made the crack spread across the entire windshield, the only reason I am trying them again is because its who my insurance uses. I will update my review if anyone actually shows up to fix my current crack.... Edit, I left at 6PM and a few minutes later they call to say they are ready to fix, uh, sorry an hour late isn't going to cut it. They did send someone different the next morning to fix the chip, thankfully its holding up okay for now but no apologies from All-star.... read more

This review is really about 4-4.5 stars, but they really do deserve to get a full 5 stars in terms of safety and effectiveness. That's really what matters in the long run. If you look at all the other reviews for windshield replacement, you'll see that many people have given other places 5 stars based on fast and cheap. But if you do your research, there have been numerous news broadcasts and exposes that warn about improper replacement. And think about it, the windshield is part of the structural integrity of your car in keeping you safe. If you do go with a quicker, cheaper, faster option; things may look ok from the naked eye, but how will you feel about saving that $40 if you get in an accident down the road because of a faulty replacement? I will say that although we had an 8am appointment and that our paperwork even has a hand-written note about 8am sharp on it, no one was available to install for us until approximately 8:30, making the whole process simply extend a bit longer than planned for. *Yes, we took it directly into the shop to ensure a quality job done right. In particular, I would want to point out and commend Z and Mario as the team that meticulously replaced our windshield. I was very glad to see them wear gloves. I was happy to see them use a special glass cleaner and then primer before applying the adhesive. Driving up and down the 5 freeway behind/near trucks kicking up rocks can really suck. If I do ever get a crack in our windshield again; I will again be coming to All Star Glass. *Also, All Star Glass is certified with the Auto Safety Glass Council; their technicians are trained and certified in the right way to replace a windshield. read more

Chris from All Star Glass was very prompt, professional, and knowledgeable. He did a great job of replacing my car window glass under an hour and cleaned out the broken glass completely and thoroughly. Thank you! read more

When a customer calls to get a quote and then makes an appointment based on said quote, a legitimate business does not call the customer the night *before* her appointment and say, "Oh, whoopsie! We quoted you incorrectly and now it will be TWICE the price we originally agreed upon." No apologies. No attempts to make it right. Just a voice on the other end of the phone telling me I'd be paying $630 to replace my windshield even though I was quoted $308 only days prior. Ummm, nope. Buh-bye "All Star" Glass. read more

first off this review was long over due... All Star Glass did a great job. i had them replace my front windshield and a year later, a rock chip that developed while driving on 280. the first time i went there they pulled and replaced my windshield. they can typically get to you fast and it doesn't take them that long to remove and install. prices are reasonable. the rock chip i got while driving on 280 was repaired the next day so it didn't spread. rock chip repair was fast and i didn't have to wait to get into the shop. i am a satisfied customer and i will return if i need any auto glass services in the future. customer service is friendly and the workers are respectful. read more

I had to travel from Seattle to San Jose because of a death in the family, and on the way down a rock cracked my windshield. I called and spoke to Irene to make an appointment. She was friendly and professional and got me scheduled for their soonest appointment, which was in a few days, and gave me a quote for the amount. Although she offered to work with my insurance, I declined since my deductible is high. The day of the appointment happened to be the day of the funeral and the day before I had to leave to return home. They had a neighboring business park a semi in front of their facility, blocking their ability to take care of my minivan. Dennis and Irene worked quickly and got me in with more than enough time to spare, even though the problem wasn't their fault. They were extremely courteous and apologetic, and still did great work on my car. And Irene found ways to get me some discounts (AAA, booking the appointment on the same day that I called to inquire) that made my final bill even less than what she'd quoted, which was great! It meant a lot to me that they understood the time pressure I was in and didn't give up on my case! They really showed heart, and were just great to work with. And I love my new windshield--I'd forgotten what it's like to have one that is clear and clean and doesn't have dings in it! Many, many thanks to Irene and Dennis! read more

Tech came out when they said he would and finished quicker than he said it would. Windshield looks the same minus the cracks. No issues. Price came in just where I expected it to. read more

I have had my windshield replaced twice in two years, I swear I have back luck with them. Both times I have called them up, the first time it was a mobile install. I can't remember how long it took install. So I will just tell u about yesterday. Called at 9am, asked for a install that day, they had nothing for that day for a mobile install, but had a in house appointment at 2pm. Since they are literally down the street from my house, just easier to come down there. Get there lady behind the counter tells me a installer would be right with me. A min later he comes asks me show the car, he inspected it, said it would take 30 to 45 min. So I take a seat. 25 min later he was done. That was QUICK! Pay my bill, and out the door! Great service and quick. I will for sure be back if I have a problem (I hope not because I hate replacing it). If I do come back, and there is a chip, I'm getting it fixed here. Alot cheaper to fix than replace. Totally recommend this place! read more

I provided all the details needed including vin number and even took my car on site and they still ordered the wrong glass. Waited almost a week for my appointment and stayed home to meet the repair guy. Wish I read the other reviews first before going here. read more

Frustrated 4/18 - Called with a claim number to have broken glass repaired on my Model 3. I was told they would get the parts from Tesla, and call to schedule an appointment when the parts arrived. 4/26 - I called for an update, as I had not heard anything in over a week. I was told the parts arrived that morning and they intended to call me to schedule an appointment later that day. I was told the first available appointment was 5/1, which I accepted. 4/30 - Received a VM indicating the parts had not yet arrived so my May 1 appointment would be cancelled 5/1 - I called to inquire how I was told the parts arrived on the 26th, but then was updated on the 30th that they had not indeed arrived. I was told my appointment had been rescheduled for Sunday, 5/5. I mentioned I had not been notified of the new appointment time, nor had I accepted it. I was then told the manager would arrive at 2, and would receive a call at that time with an update. I was told they would recommend to the manager that $50 of my deductible should be waived. 5/3 - Received a call from Laura, who I believe is the manager. She indicated she could get me in on Monday, 5/6, which I accepted. 5/6 - Glass was repaired, as expected, but when I got home, I noticed a lot of broken glass still in the car - under the mats, in the childrens' car seats, in the door pockets, etc... Will edit with additional info as this develops. read more