While the prices at 1610 Hardware might be a bit higher than big box hardware stores like Home…read moreDepot and Lowes, this hardware store excels in friendly customer service and outstanding inventory. The moment you walk through the doors there is a knowledgeable associate who will ask if you need help finding something. I would pay a little extra to be able to get what I'm looking for quickly and easily. The store is always tidy and nicely organized.

Sign says closes at 6 on Saturdays, got here 15 minutes before closing for a real quick in and out…read morepurchase and the doors were already locked. Not good. If the sign says your open, please be open. I came from 45 minutes away specifically to this store.

I love my neighborhood store and I ALWAYS have a great experience…read more If I have to wait in the line that is ok I always find everything I need. I would rather go there then HD or Lo's

I dropped off the chain from my chainsaw to be sharpened. I was told it would be ready on Thursday…read more Thursday came and went with no chain. Then I was told it would be ready on Monday. Monday came and went still no chain. Talked with the manager this morning and he says he has no idea when it will be ready. I told him I don't want it sharpened now just get my chain. He says he doesn't know when he will get it. Possibly the worst customer service ever.

I want to give "Harold" a huge shoutout and thanks for retrieving a screw nut that was stuck in a…read moremetal handle that had no access points to open up. He went above and beyond the call of duty to capture the nut with a magnet which he was then able to reattach the screw to the handle. Many thanks and appreciation for your time and outstanding customer service!

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

Tried to go to this hardware store but could not find it. When I called the number, it had been…read moredisconnected. Don't think they are open any longer.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

Would give less than one star if I could!!!!!…read more My experience with Lowe's has been absolutely unacceptable from beginning to end!!!!! Our refrigerator was delivered damaged more than a month ago. The following week, it took over two hours just to reach someone and arrange a replacement. We selected a different, less-expensive model, but the associate never confirmed the correct product and apparently never completed the replacement order or delivery request. My wife and I then spent another two hours trying to reach someone. We finally connected with a call-center representative who was extremely helpful, but all he could do was leave notes asking the local store to correct the problem. The correct refrigerator was eventually ordered and scheduled for delivery--but nobody informed me. I received no phone call, text, or email, despite being a Lowe's Plus member. I learned about the Tuesday delivery only after calling during my lunch break and driving to the store. I normally schedule deliveries on weekends because of work, but I was told I would have to take time off because Lowe's scheduled it for a weekday without consulting me. I spoke with manager Lester Close, explained everything Lowe's had put us through, and asked him to call after the refrigerator was delivered so we could discuss an appropriate resolution. He assured me he would call the following day. The refrigerator was delivered last Tuesday, and that call never came. I have now spent another week trying to reach him, including more than two additional hours on the phone. I have been hung up on multiple times and have received no meaningful assistance from the local store. To make matters worse, I purchased an extended warranty for the original refrigerator. I was still charged for that warranty even though I did not receive one for the replacement refrigerator. This has involved a damaged appliance, multiple ordering failures, an unannounced weekday delivery, hours upon hours on hold, repeated disconnections, an unfulfilled promise from management, and an unresolved warranty charge. The call-center representative was the only person who made a genuine effort to help. Lowe's needs to contact me, correct the warranty issue, and provide appropriate compensation for the extensive time, inconvenience, and missed work its failures have caused. Being a Lowe's Plus member clearly did not result in better communication or service. I would strongly caution others against purchasing a major appliance from this location.

Most often "out of stock" of an item I come in for. It is either a management problem or the store…read moreis not big enough for the community.

They put discount price stickers all over the shelf for Warrior drill sets, $11.99 instead of the…read moreusual $19.99, then charged me the full price at the register. Cashier told me to go check the shelf again, I did, then a manager said the discount "doesn't start until tomorrow". I had to get back in line to get my money back. IMHO this is misleading at best. I will never set foot in this store again.

I would like to thank Daisy, Salvador and Craiag for giving me good customer service…read more They were friendly and very attentive. They deserve a raise.

We drive 2 hours to get to this home Depot. This time people kept sending us to the wrong aisle,…read moreand I had two elderly parents with me.. I finally met Joe in plumbing who was able to help me in hardware and paint. After the people in these departments failed to do so. A big shout out to Joe in plumbing for helping my parents and I in finding what we need.

These folks are super friendly knowledgeable and show an interest in care for their customer. I had…read morea small Venetian plaster project and you would've thought I was doing a whole house the attention I got. Takes a while to color the plaster. They asked me to come back in an hour and a half. When I got back, it was ready and they were prepared to answer the additional questions I had thought of without rushing me out the door. They had the product I needed and a great price on the small quantity.

Outstanding paint store. The employees have always been ready and able to give good advice. Do…read moreyourself a favor and do not visit the big box stores for paint or paint supplies.