The service in this place is absolutely horrendous. They go out of their way to avoid you and not…read moremake eye contact. It's also extremely racist. I noticed that Hispanic folks get immediate service and that Anglos get completely ignored. Just gross.

I've shopped at Ace for YEARS. I find that their prices & sales are great!…read more This is the only Ace Hardware store in my area. During covid I had a couple incidents of cashiers being rude... but I let it slide because I knew how hard it was to get workers. On my last visit -- it was the last straw for not complaining. An Ace Employee was walking out for a smoke break & admonished me for driving too fast. I had JUST pulled in from a busy street and was slowing for the first speed bump (and a pedestrian I'd SEEN crossing some distance ahead.) I approached him when I got out of my car. He said it was "his business" because he worked there & that he "did it all the time." Of course he does because cars are coming from the busy street! I was headed here to shop. An employee inside was VERY courteous & I told what happened. A manager came out to hear my story & she didn't seem concerned. I won't be back.

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

This is what a hardware store should be. The moment I walk in, I am always greeted by an employee…read morewho asks me for what I need and swiftly walks me to exactly where what I need is located. I'm in and out in less than 15 minutes. Even less time if I didn't stop to look at a few more things. The cashiers are efficient and quick. The big stores have no where near the service. In fact I spend most of my time in them just looking for someone to help me, only to find that person knows less than I do. Big Joe's may cost a little more but for their kind of service, I'm willing to pay a little more.

Tried to go to this hardware store but could not find it. When I called the number, it had been…read moredisconnected. Don't think they are open any longer.

This Big R is an interesting place to be sure. It has a super dystopian vibe to it. The store was…read more large, well staffed and hospital operating room bright. Everything was there but the inventory of a successful store. They did have some deals on clothes, but mostly it seemed like a lot empty shelves and most of the hardware was off brand stuff I never heard of, marked up to premium prices. It was as if Cabela's and Harbor Freight went on a date, got tipsy on box wine and woke up in the morning with this love child to deal with. A bit of dna from both parents but none of it from the deep end of the pool. Speaking of which, mom and dad must be ashamed of their child, as just getting in to The Big R was difficult. The parking lot entrance wasn't directly in front of the store, and at night it was difficult to navigate the parking lot. Also I get that Santa Fe has serious restrictions on lighting at night, but the parking lot just screamed "Please stand by, your mugger will be with you shortly." No wonder the place was deserted.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

DO NOT under any circumstances order ANYTHING to be delivered by Lowe's. An order of mine was…read moremarked delivered. It was not. The driver left a picture of the supposed delivery, but it was clear the goods were still in his truck. Were they delivered to the wrong address, stolen by the driver, pitched into an Arroyo? Who knows? What is do know that I have been over the course of a week been left holding an hour or more and as I write this I've been listening to hold music after being moved around by 4 different operators for an hour and a half. The music is only interrupted constantly by a recording offering you the chance for a Lowes "loyalty card", as if they have any conception of what loyalty means. ​

Maybe we are just accustomed to the customer service in Albuquerque, but this place leaves a lot to…read morebe desired. We called first to make sure what we needed was available in the store. That little errand took two phone calls. The person who answered the phone had no idea what we were asking about and did not seem to enthused to find out what we needed either. She just "put us on hold" which really means she hung up! Called back and got another girl This one was a little better. Second person also did not know what a transmission jack was, but at least she was willing to check. This time she came back to the phone to confirm the jack was there. The store is easy enough to find, but the parking lot that is shared with other businesses is a little scary. Cars have made parking lanes driving lanes. So we parked where it was safer to park and walked to the store.

Most often "out of stock" of an item I come in for. It is either a management problem or the store…read moreis not big enough for the community.

I would like to thank Daisy, Salvador and Craiag for giving me good customer service…read more They were friendly and very attentive. They deserve a raise.

I purchased a stove here. A manager came to my aid when no one else was available. That concerned…read moreme. I spent over $1,100 and had to walk the store to find anyone who could help. Finally, after also looking for someone to help me, the manager himself processed my sale The manager gave me discount since I was using a Home Depot credit card. He made me believe again. Cinderella would be pleased.