Was a bit of a scheduling issue, other then that she 100% made up the last issues with the facial I…read moregot. She let me know everything she was using massage was great, very observant as she treated some of my psoriasis spots and put some ointment on my lips (I definitely needed it). Facial was a 10 MY face came out glowing

Olya and her team have been a huge help in my laser hair removal treatment. No more acne,…read moreirritation, and post shave shadow and I was really pleased by the results. Come here because Olya is amazing and always knows what she is talking about.

I have suffered with TMJ since the dawn of time, have a hairline fracture in every single tooth…read morefrom clenching, and chips fixed regularly from grinding- on top of waking up every morning with a headache and jaw pain. Then I went to MD Coté per a word of mouth recommendation from a friend; I got injected with 60 units of Botox on each side of my jaw in my masseters and, honestly, didn't even feel a pinch. The injector has such a light hand that I was shocked when she said we were finished. Fast forward 5 months... now I'm again waking up with headaches and jaw pain and realize that you truly don't know how good you have it until it's gone! Immediately booked another appointment for another round of Botox. Now this is how you know you've found an amazing med spa that's worth every penny and every second of my time; not only did I remember almost everyone's name, but they remembered me. Jolene is welcoming, warm, and hilarious. Jodeena is kind, always smiling and will escort you to your appointment like a VIP. The manager Brittany makes you feel like you're a part of the family and the injector Rachel is informative, efficient, doesn't rush you or the process, answers all questions and, again, has the lightest touch! No bruising, no soreness, no pain and I'm already headache free 5 days post treatment. I will be back, regularly, not only for the treatment but also for the amazing staff.

purchased Halo package (3 treatments) while it was on sale in 2023. Shortly after I bought the…read morepackage my health took a bad turn and I was under care of various health care providers and was unable to use my services and the spa was aware of it because I had other services done that was not this intense. Halo laser had a week or so down time which while seeking medical care was not possible at the time. Time to time I inquired about my package from staff and was never once told about the expiration policy. When I went to schedule my first appointment, I was told my package had expired six months after purchase -- and they given me an extension period, again which I was never informed about. Not once during my visits was I ever informed that there was an expiration, nor was this policy clearly explained when I purchased the package. These treatments are not cheap, and I would have never spent that kind of money had I known the sessions would expire. It's extremely disappointing that they won't honor what was clearly a communication mistake on their end. I have given multiple details and documents and a doctor letter stating I was advised by my physician to hold off on lasers but the company isn't taking responsibility -- very unprofessional and not what I expected from a business in this industry. **Disagreeing with my review does not change the fact that payment was taken and services were not delivered WITH NO CLEAR COMMUNICATION ABOUT EXPIRATION. There r other similar reviews.

I just want to give my appreciation to IDEAL IMAGE as a whole…read more I thoroughly appreciate the wonderful people I've met using your services. I am also very appreciative of the very generous extension of my contract (due to COVID), without me even having to ask, so that I could complete the treatments I'd signed up for. I know it took hard work, probably longer hours and dedication for your entire team to get everyone caught up, and also manage new clients. Your team's work should not go unrecognized. Ideal Image in my opinion, is a class act. I love your services, appreciate your honor and dedication to fulfil commitments due to unforeseen circumstances. I will recommend your services to anyone I meet! Thank you!

Please beware. You can get the same services elsewhere without the predatory agreements. You cannot…read moreopt out. You cannot get refunds. Cancelling is near impossible. This is the company as a whole and not just this location. For the most part the staff here have been great. As a customer for over 5 years, trust me, it's only because there was no way out of the system without a large loss of investment. While promos seem like a great deal and cheaper than others, it's because of hidden in fine print that literally "expire" services you've paid for or provided ZERO recourse if you aren't happy with results. No ethical business would have these kinds of policies. (Emailing customer service is not going to change the terms of the contracts or programs you provide. I'm already aware you can buy more to "unlock" your expired units. I still am not sure how it's legal that you can expire something that was paid for... other than the aforementioned contract. Even if you technically can, you shouldn't be allowed to)

The laser they use is not effective on the face, and only moderately effective on the body. I got…read morebetter results removing my facial hair going to a more reputable place after 1 session than 6 sessions here. I wasted a lot of time going here for that for very little results. I suspect the laser they use is actually IPL, because other locations with better lasers have a completely different feel. Trans patients - unfortunately they don't understand pronouns. They are kind at least, but expect to hold their hand.

Best. Place. Ever !! I've waxed, tweezed, and shaved for years, and have even tried electrolysis,…read morebut ONE laser treatment was all it took to change my life. Everyone is always super sweet and you can tell they really love their job and are invested in their clients. From the first time I ever gave them a call and asked a few questions, they've been straightforward, helpful, and honest with me! They went above and beyond to educate me about the process, and even encouraged me to do my research and ask around to other places if I didn't feel completely comfortable with them. They call before and after each appointment just to check on you and make sure everything is going smoothly. I feel so safe knowing my LASER treatments are not just done by regular technicians, but highly skilled ad trained medical professionals, and sometimes even Dr. Madsen, himself! Thanks, Madsen Med Spa, for changing my life!

Very sweet staff. Unfortunately I drove 40 minutes to 6 appointment for the full Lazer which was…read morehundreds of dollars and 0 results. I have lighter hair. I'm not sure why it did not work at all. This was a huge splurge I have been wanting for a long time, so after all the time and money and no results it's very upsetting.

Had my first ever laser hair removal experience. Went for the Brazilian and backside. Jessica was…read moreincredibly friendly, professional, calm, knowledgeable, & sweet. The spa is clean and inviting. I highly recommend Jessica.

Great experience and she was wonderful! She explained everything perfectly. I will…read moreBe back for sure!

What a gem I found! Olga is an incredible clinician, educator and a human being! Her innovations…read more and mentoring in aesthetic's techniques have been highly valued by her colleagues and patients. Olga has a very attentive and organized team. I'm really happy with incredible result thank to Olga's amazing (aka painless) care. Highly recommend

Thank you Ava! Microneedling with PRP procedure softening and brightening of skin is visibly…read morenoticeable after our first treatment. My skin looks years younger. Looking forward to my next visits--youthful glows here we go!

SCAM! DISCRIMINATION! I had a really horrible experience here and would never go back…read more Editing this review to add screenshots of Jesse's messages and consent form "after treatment", upon reading their misrepresentations and personal attacks on my review. I went in for a laser treatment, got a chemical peel and had burning/stabbing pain on my face right after the peel. My cheeks became red and discolored for over a week, and I was scared because it was my face. I documented everything, including the fact that the consent form was signed after the treatment, not before. The provider did refund me and sent aquaphor after she was scared of a lawsuit. She refused to reimburse a derm appointment. My skin did improve but there is still pain and pigmentation. The way the business handled my concern afterward was awful. Instead of simply focusing on aftercare and making sure my skin was okay, the Director of Operations Jesse started questioning my "claims," my "intentions," and even called me a "Groupon shopper." That was rude, discriminatory, insulting, and completely unnecessary. I came in as a paying customer. Whether I used Groupon or not has nothing to do with how I should be treated when I report pain and a reaction on my face. If not for groupon, this place wouldn't be able to pay the rent which is why they advertise on Groupon in the first place. They withheld meds that they claim to have ordered in lieu of more photos everyday so they can "verify" their claims. Due to a confusion with the order number, they figured I bought another groupon from another spa way before going to Skintegrity. None of my other groupons had anything to do with the treatment I went in for nor it should matter to the business. This is invasion of privacy without cause. I was also told I was "obviously trying to build a case," which is ridiculous. I was trying to make sure my skin healed and that I had proper documentation because the reaction happened immediately after their treatment. A customer reporting burning, tenderness, and discoloration after a facial treatment should be treated with care, not attitude. The communication afterward made me feel dismissed, judged, and attacked. I would not trust this place with my skin again.

They do a good job I can go underwater and swim around and…read moreit still lash I would go back again for sure Staff is friendly

I went to get my eyebrows done , that day after my service i stood in line to pay and waited about…read more15 minutes because the owner was yelling wanting two ladies to zelle her 200 on her number. Eventually it was my turn but she did not look or talk to me because she was so focused on that. Then i asked to use the bathroom and she ignored me like i was not speaking to her as she is looking at me. I thought she was very unprofessional. I'm a regular customer just like others I'm sure but very disrespectful.