BUYER BEWARE - especially women! So, I don't like to write…read morenegative reviews, but I feel compelled to write this one because honestly, this situation made me really angry the more I thought about it and I feel it's important to share with other women who may consider having their vehicles serviced here. I am selling my 2007 Honda that has been very well maintained and has been one of the best cars that I have ever owned. But it has about 200k miles and I felt it was time to get a newer model. On my suggestion, I met the potential buyer (another woman) at this Shell station where she had arranged to have them do a "courtesy check" (which was in itself $134). Upon inspection, they found an oil leak. I rang my boyfriend (who is a mechanic) to ask him to come and look at it. When he looked, he said he felt that the leak was minor and could likely easily be fixed. But I could tell that Shell mechanic was irritated. They told the buyer that they would write up an estimate for repair. Later as I was returning from moving the car into a parking spot I walked into a conversation that the mechanic was having with the buyer stating that the car was going to be nothing but problems for her and that my boyfriend was a "complete idiot and had no idea what he was talking about"! They had also produced her with an estimate of over $3,600 worth of work that they were suggesting should be done to the car before she should even consider buying it!! When I reviewed the estimate, it included a new timing chain kit, air filters, polishing the headlights, tie rod ends, a license plate light bulb a valve cover gasket set, and a few other things... NONE of which were actually wrong with the car but Shell felt like could go wrong at any moment! The oil change repair was not even included in the estimate! When I asked a second time if any of these items were damaged currently, the man at the desk said no, but they could go at any moment. He suggested I dump the car or try to sell it to a dealer. Needless to say, the lady didn't buy the car. I went home and looked up the price for a new Timing Chain Kit with Water Pump and was shocked to see it at Advance Auto Parts for $137!! The same part that Shell was charging $1,436.66 for and an additional $1,000 in labor!!! I also read that most timing chains last as long as the engine does... which is beyond 300k miles with a Honda! I then called Halls (who does much of the service on my car) who said that the timing chain on my car was in good working shape and was just inspected a couple of months earlier!! In looking back through reviews here, this seems to be a common practice with this service station. Whether they are rejecting an inspection and claiming there are significant repairs that are needed or overinflating problems and prices to line their own pockets! I'm sure this review will receive some response claiming to validate their position. But my advice to you, is to go somewhere else...unless you like being called an idiot, or being treated like you are a dumb female or paying them money for the sake of paying them money! There are plenty of service stations that will be HONEST and will treat you professionally with respect, so save yourself the aggravation (and a substantial amount of money) and go elsewhere!!

They were nice and fixed my car's issue quickly which I appreciate. I do feel like they upcharged…read moresome for the labor, considering how fast the job was. Ultimately a lot of the time one has to take mechanics at their word (unless you're a car expert yourself) and while I believe they were honest and diagnosed the problem accurately it did seem too expensive.

I've had terrible car maintenance experiences in the past, and was skeptical of the five star…read morereviews for Broad Street Auto & Tire. I'm now so glad that I gave them a try; if every service is this painless they have a customer for life. I booked only a few days in advance for a state inspection, and was in and out in 25 minutes for a grand total of $16. No hassle, no upselling, just pleasant interactions with a polite employee in a comfortable waiting room before going on with my day. In comparison, last year I went elsewhere and had to schedule weeks in advance. I was promised the inspection would take 30 minutes only to be left waiting at the dealership for 3 hours. And despite passing inspection I still had to go through the gauntlet of rude sales reps pushing me to spend more than $2000 on unnecessary services. Never again!

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Don't walk away . . . run. Unless money is no object. Consider this a Public Service Announcement…read more The facility? Very nice. Clean Bays. Looks great. The staff? Very friendly and courteous. Very nice waiting area and 'free' Christian Brothers branded water bottles. Most people understand 'free' things are not actually free . . . that includes the water bottles and 'free' courtesy shuttles. I took my 2010 Mustang there to have the rear brakes repaired - due to a frozen caliper. The 'Diagnostic Test' was $165, which I paid and then took my car out of there as fast as I could. The cost quoted for repair was ludicrous, so I asked if I could supply the parts (I am a former Auto Parts Manager, so am comfortable with this) - they said sure - the quote for just the labor . . . $631.91. Note - the book time for this is 1-1.5 hours. I declined and took it to another shop . . . $280 for labor and that is where the work was done. As mentioned in some other reviews, the 'free' (there's that word again) 'courtesy inspection' came up with every conceivable 'flush/fill' and things like Spark Plug replacement ("due to age of vehicle") even though I replaced them myself a month ago. Total for all the 'courtesy inspection' items . . . ready . . . ready . . . $8,255.59. How about a few more examples: Replace License Plate Light Bulb ($74.50) - I actually just took care of this myself before sitting to write this review ($15 for the pair and about 10 minutes taking my time), Replace Front Struts (parts cost $250 and labor book time 1.2 to 1.6 hours for both sides) . . . $1,456.38. Replace Cabin Air Filter (part cost $15 - labor book time 0.2 to 0.3 hours or 10-15 minutes) . . . $132. Replace valve cover gaskets (part cost $20, labor time 1.5 to 2.5 hours) . . . $632.20. You get the idea. Outrageous pricing . . . but the 'free' bottle of ice-cold water was excellent!

They have an amazing group of people helping every customer in the lobby. I had seen they had…read moregreat reviews on here and I'm glad I chose to bring my car here. Follow up calls and notes in the mail from your mechanic is not the norm and a welcomed difference!

Preston's automotive service Beware of this place before…read moreletting them work on your vehicle We recently dropped off a vehicle ford SUV It had major ABS issues it was not safe to drive with our kids inside.We trusted preston's automotive service to fix to issue. Preston's automotive service gave us a set price $1155 to fix the ABS issue. Give us a 100% confidence They could complete the job. When the repair was made , we were told that was going to be a upcharge of $300 to complete the job they do not have the software to update the ABS module we would need to find somebody to complete the job. The ABS module needed to be program the The shop should heve told us this before they started job . Obviously there was a mistake made.The shop did not realize the ABS module needed to be program at that point, the shop should have corrected the issue for the customer Obviously the shop does not have the software to update the ABS module So now we have a ford SUV still broken down not safe to drive it with our kids inside My question is, why would you offer a repair to a vehicle? If you're not able to program ABS module. Feel free to reach out to me.We would like a full refund so we can go to a another mechanic to complete the job as of now.The vehicle is not drivable or safe to drive.

Horrendous service. Have called twice with two different inquiries each time, same result both…read moretimes. Some geriatric old man with the attitude of a high school cheerleader answers the phone, clearly can't hear or understand anyone on the phone, then just gets a pissy attitude. Any business should know, those who answer the phones are the first line of customer service, having this ass of an old man answer the phones like a child is not doing yall any favors.

Top quality service and a friendly atmosphere. Chris and the team are always willing to help with…read moremy car challenges.

This was, without question, the worst experience I've ever had with an auto repair shop…read more My car was towed here because it wouldn't start. Before anyone even looked at the car, they decided my key fob was the problem. They took it apart with screwdrivers and pliers despite me insisting the whole time that considering the symptoms it would be nearly impossible for this to be the reason my car wasn't starting. I did a quick google search that proved this and showed them but they dismissed it and were determined to get the key opened.....Once they got it open they told me the problem was someone had "glued the key closed and the chip in there was corroded by the glue". An hour later, they admitted the key was not the issue and sloppily glued it back together. The dealership later informed me the key is factory sealed and is not meant to be opened. They damaged the casing and did an awful job putting it back together. Over the week, I was given a revolving door of explanations. First it was the fuel pump, then supposedly they were sent the wrong parts, then it was no longer the fuel pump and needed to be reprogrammed. They also told me they put starter fluid in the car and that was why my car was now starting, but the dealership later told me later that same day that there was no evidence of starter fluid ever being used....... They had my car for a week, still had no diagnosis and they initially tried to still charge me a $150 diagnostic fee. When I picked up my car, it had fresh scratches on the hood and trunk that were not 100% not there when I dropped it off. The entire experience was incredibly unprofessional. My concerns were repeatedly dismissed, I was talked over, my key was unnecessarily damaged, my car was returned scratched on the hood and the trunk, and not a single person apologized when I went to get my car. I would not trust this shop with my vehicle and absolutely would not recommend them.

My family has used Boulevard Auto for close to 30 years. We continue to come back for the excellent…read moreservice and honest work!

great folks ,great service quality work . Been dealing with for. Years . Trust the with all my…read morevehicles

Good service. They do their jobs well and repair the problems. Only downside is the high labor cost…read moreand very high price for parts. $300 dollars for a third brake lamp? And $60 for labor? I can get a third brake lamp off of amazon for $25 bucks and the labor? I'm pretty sure it's not that exhausting to just replace a third brake lamp. Anyways good service I guess.

I have used Bon Air BP for many years, when Doug Van Ness (I think that's right) was operating it,…read moreas well as after he passed away. Never have I had a complaint, and always the work done was the best I could possibly hope. I recommend this service station highly for its products as well as its services. Bob McEachern

I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs…read morein order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced!

Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv…read morerolling.