Naumkeag is sadly gone. We need to go to Billerica for used auto parts. I will miss them!read more

another great junk yard, they don't have a huge selection but they are honorable and respectful…read more called here looking for some generic roof racks he said well come on down see if you can find what your looking for there are several cars with roof racks he said probably 50 bucks. I come back with thule roof racks the guy whos also the owner id assume says oh i didn't know i had thules, i would have asked for at least 75. i was oh great here we go..... he says well i told you 50 so they are yours if you want them. I was so impressed with the lack if greed and pleased i call here as one of the first choices of junk yards. Good guy honest and honorable... what an american way of doing business and its much appreciated.

Nobody extended any offer to help while I waited in line to return my core. Ended up going to a…read moredifferent auto zone for that. Couldn't even loan me a screwdriver for me to change light bulbs either. Worst auto zone experience here

Fred and Ty were amazing and helped so much. Easy and to the point and just good guys all over…read more This is the spot

Kristina and Marina are awesome! They went above and beyond for us on two separate occasions. Both…read moreof them deserve major praise for their kindness and work ethic. This location does great business and we will drive out of our way because of the service we have received here.

Im happy to say From start to finish I was helped by two lovely ladies. They were friendly,…read morerespectful and most importantly helpful. They helped me figure out what I needed and provided instructions. I would highly recommend this location as I felt I received top quality service. Thank you ladies and Ill be by to bring coffee soon!

The Bouchard family auto business is the only place I will go for anything car related…read more Being a single female I'm completely unknowledgeable about my car. I can always count on the Bouchard's to help explain to me what is going on and take care of me very well. I am so thankful to have found them and you will be too!

Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

While NAPA aftermarket parts have good reputation, this particular store is very unfriendly to…read morecustomers. In my experience I purchased stocked parts: set of brake shoes that was priced THREE times as much as similar and visually identical parts at other stores. And in both cases made in China. When i returned the unopened part next day the owner charged 10% restocking fee. To my comment that no other store would do that he said that "we chage for that". In my case it was only about $6. Very petty and I understand why my friend mechanic complained when the same owner refused to take back the new part that was purchased at other Napa location. Very pety and cheap attitude toward customers. My suggestion is to avoid this NAPA location, much better and frindly attitude toward customers in Napa Peabody or Woburn or Beverly.

I have gone here in the past and stopped going because of poor service, no knowledge of vehicles…read moreand who has no experience. He refused to help me with capacities of my engine and said he had no way to look it up. If I knew all my specifications, I'd go to wal-mart and pay half the price for oil. I sternly recommend you go to Advance auto parts on Essex st. in salem for your needs. They are great and if they don't have the info for you they will try to look it up on their systems or online. NAPA in Salem on Margin st. is overpriced, and doesn't even have ALLDATA for informational purposes. I have been an ASE certified mechanic for 10+ years. Every parts store I know has ALLDATA or some form thereof to look up obsolete capacities and current ones.

Amazing staff and Louie is awesome love this place thank you…read moreLove everything they do Can't say enough of these guys Yee hah

Parts Never Answer The Phone You Leave Voice Mails On…read moreLoue's Voice Mail Multiple Times And Never Returns Call And When You Do get Ahold of Him , He's Rushing You Off the Phone. Spent Thousands Of Dollar With This Place Over The years And They Cant Even Answer The Phone.. Will Be Going Else Where For All Parts . Even If its Out Of State .

Great parts store. The folks at the counter are very knowledgeable, & always willing to help solve…read morewhatever your problem may be. I doubt that some chain store could ever provide this level of service. I can't remember them ever letting me down, either for modern car parts, or parts for my antiques.

These guys are great and helpful. Carry a large variety of parts. I have used them to get parts for…read morecars trucks, and even a snowblower. Prices are not quite as low as an Autozone, but most of the parts they sell are American made and high quality. Best auto parts shop in town.

Best parts store around . Super good quality and service . Sales rep is the best . He also is a…read morepenguin trainer .

The customer service I receive here goes above and beyond! As a new employee in the automotive…read morefield I felt very out of my league and intimated with all the new terms and part names for cars. And of course being a female I already have a less than qualified opinion. But when I tell you the amount of patience, understanding and care I received each and every time I called is unbelievable! Jason is so reliable and efficient. Justin has become my best friend and goes above and beyond with every phone call. I learn something new with every order and I truly appreciate it! Great place! Great employees! Would highly recommend!