Kristina and Marina are awesome! They went above and beyond for us on two separate occasions. Both of them deserve major praise for their kindness and work ethic. This location does great business and we will drive out of our way because of the service we have received here. read more

Im happy to say From start to finish I was helped by two lovely ladies. They were friendly, respectful and most importantly helpful. They helped me figure out what I needed and provided instructions. I would highly recommend this location as I felt I received top quality service. Thank you ladies and Ill be by to bring coffee soon! read more

Went to this store last minute needing to be serviced. Very nice man named Jonathan helped me. His customer service was a 10/10 and he was very thoughtful towards my concerns and issues. He was really good with explaining everything to me and kept me in the loop step by step. He definitely deserves a raise, if not, recognition for his above and beyond way of servicing customers. I will definitely come back if I need anything else in the future. Shout out to Jonathan at the salem, ma store and thank you again for all your help! read more

I ordered a couple of windshield wipers on-line for in-store pickup... and was hoping to get them installed, as advertised. When I got there, they only had one person at the counter. After waiting about five minutes for her to finish with the other customers, I asked if there was someone there who could put them on for me. She said there was no one else, handed me the wipers and didn't offer as much as a thank you or any sort of apology. I only got them here because I had a 25% off coupon, which made the price a bit more reasonable but was very disappointed that I couldn't get the service I wanted. I know they're not that hard to install but I'm rather technically inadept and would rather have someone else who knows what they're doing. read more

Good selection, helpful staff. Had what I needed in stock so not much more you can ask for.

Je suis anglais. Je parle français et anglais, je mange une pizza du voiture y un garçon mange

I had called before going to return something without the receipt in Salem ma, they told me they could do it if I had the card I bought it on. I was thinking that's all I would need so that's all I brought into the store. I was told that they couldn't do it that way, so since I didn't buy it for me I figured I'd use the persons phone number since they had an account. I had to go get my phone out of my car to look up the number. If I had known it was going to be this way I would have just reached out for the receipt but since I was told I didn't need it I figured why bother. The city has a mask mandate as well and the guy who helped me wasn't even wearing one. I will not go back to this location on excess street in Salem ma again. read more

I needed a battery for my 2007 Grand Cherokee they took out the old battery and put a new one in my truck the battery was a little less $ than other parts store i would have given them 5 stars they say they check the starter and alternator just to make sure it's only the battery and nothing else but the the gentleman said we are closing in 15 minutes so it never got done........... if he done that i would have given him 5 stars. read more

So I just took my car to them to get the check engine light service and the guy gave me the device and told me to do it myself and said that he didn't know anything about my car. After arguing with him about it, I put the device down and left. Totally unprofessional, totally unhelpful and a waste of time. I'll never go back there again. read more

Avoid buying ANY CAR BATTERY from this place or any other store. They say that you have a limited warranty if your battery fails but good is SO NOT TRUE! Batteries can fail in many ways and go to great lengths to assure a battery will pass even though is has up front an visible issues even when blatantly pointed our with strong evidence. They have these toy battery and charging system testers. These testers are connected to a constant WiFi system in the building so they are always being updated. When there is likely a surge of a bad failing product such as a battery that can turn off certain parameters to make your battery pass. The rule with the store is that if your battery passes they cannot give you a warranty replacement. I once bought the same battery on dead and it still read good. Then right after that they immediately told me they could put it on charger overnight to give it a charge. I refused and brought it to another of ghe same store and a DEAD battery passed again. Save your time and money anx buy a batter from a well known department store like Walmart who don't ask questions if you have a defective battery. They won't even test it and the batteries are a higher quality and cheaper too. Yes you will also get a Gaurunteed warranty too. Once again STAY AWAY from other auto party's stores like it since they are all corporate aAvoid buying ANY CAR BATTERY from this place or any other store. They say that you have a limited warranty if your battery fails but good is SO NOT TRUE! Batteries can fail in many ways and go to great lengths to assure a battery will pass even though is has up front an visible issues even when blatantly pointed our with strong evidence. They have these toy battery and charging system testers. These testers are connected to a constant WiFi system in the building so they are always being updated. When there is likely a surge of a bad failing product such as a battery that can turn off certain parameters to make your battery pass. The rule with the store is that if your battery passes they cannot give you a warranty replacement. I once bought the same battery on dead and it still read good. Then right after that they immediately told me they could put it on charger overnight to give it a charge. I refused and brought it to another of ghe same store and a DEAD battery passed again. Save your time and money anx buy a batter from a well known department store like Walmart who don't ask questions if you have a defective battery. They won't even test it and the batteries are a higher quality and cheaper too. Yes you will also get a Gaurunteed warranty too. Once again STAY AWAY from other auto party's stores like it since they are all corporate and operate just about the same. operate just about the same. read more

Good people very helpful, cheap prices and they have everything you could need. ! Definitely better than Pep boys..

I am not sure what happened over this summer but it looks like they clean house here with all new people who don't even know where the stock is. Bruce was the best counterperson there and was always helpful and professional. I will probably go elsewhere now. read more

Customer service guy went and found the correct windshield wipers and license tag screws, put the wipers on. And lent me a screw driver for my tag. Pleasant and thorough unfortunately I couldn't figure out how to get to the screw and need to go to mini read more

Stay away! Placed an order online, never received the confirmation email but money was taken from my account. Went to the Salem store 3 hours later to find out what happen and was told I my order was never placed. Tried to call the customer service line but spent 45 minutes on hold only to be disconnected. Never again!!! read more