Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

Naumkeag is sadly gone. We need to go to Billerica for used auto parts. I will miss them!read more

another great junk yard, they don't have a huge selection but they are honorable and respectful…read more called here looking for some generic roof racks he said well come on down see if you can find what your looking for there are several cars with roof racks he said probably 50 bucks. I come back with thule roof racks the guy whos also the owner id assume says oh i didn't know i had thules, i would have asked for at least 75. i was oh great here we go..... he says well i told you 50 so they are yours if you want them. I was so impressed with the lack if greed and pleased i call here as one of the first choices of junk yards. Good guy honest and honorable... what an american way of doing business and its much appreciated.

Kristina and Marina are awesome! They went above and beyond for us on two separate occasions. Both…read moreof them deserve major praise for their kindness and work ethic. This location does great business and we will drive out of our way because of the service we have received here.

Im happy to say From start to finish I was helped by two lovely ladies. They were friendly,…read morerespectful and most importantly helpful. They helped me figure out what I needed and provided instructions. I would highly recommend this location as I felt I received top quality service. Thank you ladies and Ill be by to bring coffee soon!

Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

I have a 2022 Outback Subaru, that is needed a sticker! I stopped by the shop and asked the…read moremechanic if they can put a sticker on my car, without hesitation or even looking at the car he quickly responded to me by saying that is going to be a long wait even though there were no cars in the bay. This is actually my second times that I have gone to this shop and asking for services, in both visit I was refused service for being an Afro-American of which I could not find any other reasons for them for their refusal to provide me with service. This situation is definitely needed to be investigated to ensure all clients receive the same level of respect, and applying the same policies and procedures consistently to every customer, and avoiding any form of discrimination or favoritism; essentially treating everyone with fairness and dignity as a customer.

While NAPA aftermarket parts have good reputation, this particular store is very unfriendly to…read morecustomers. In my experience I purchased stocked parts: set of brake shoes that was priced THREE times as much as similar and visually identical parts at other stores. And in both cases made in China. When i returned the unopened part next day the owner charged 10% restocking fee. To my comment that no other store would do that he said that "we chage for that". In my case it was only about $6. Very petty and I understand why my friend mechanic complained when the same owner refused to take back the new part that was purchased at other Napa location. Very pety and cheap attitude toward customers. My suggestion is to avoid this NAPA location, much better and frindly attitude toward customers in Napa Peabody or Woburn or Beverly.

I have gone here in the past and stopped going because of poor service, no knowledge of vehicles…read moreand who has no experience. He refused to help me with capacities of my engine and said he had no way to look it up. If I knew all my specifications, I'd go to wal-mart and pay half the price for oil. I sternly recommend you go to Advance auto parts on Essex st. in salem for your needs. They are great and if they don't have the info for you they will try to look it up on their systems or online. NAPA in Salem on Margin st. is overpriced, and doesn't even have ALLDATA for informational purposes. I have been an ASE certified mechanic for 10+ years. Every parts store I know has ALLDATA or some form thereof to look up obsolete capacities and current ones.

Amazing staff and Louie is awesome love this place thank you…read moreLove everything they do Can't say enough of these guys Yee hah

Parts Never Answer The Phone You Leave Voice Mails On…read moreLoue's Voice Mail Multiple Times And Never Returns Call And When You Do get Ahold of Him , He's Rushing You Off the Phone. Spent Thousands Of Dollar With This Place Over The years And They Cant Even Answer The Phone.. Will Be Going Else Where For All Parts . Even If its Out Of State .

Great parts store. The folks at the counter are very knowledgeable, & always willing to help solve…read morewhatever your problem may be. I doubt that some chain store could ever provide this level of service. I can't remember them ever letting me down, either for modern car parts, or parts for my antiques.

These guys are great and helpful. Carry a large variety of parts. I have used them to get parts for…read morecars trucks, and even a snowblower. Prices are not quite as low as an Autozone, but most of the parts they sell are American made and high quality. Best auto parts shop in town.

Had the convertible top replaced on my Jag last year and stored the car shortly thereafter. Took it…read moreout of storage today and got caught in torrential rain on the 1 hour ride home. No leaks, wind noise or buffeting at speeds over 70mph. The top was a perfect match to the original and Allen's top actually fit better than the original. Great work.

I have gone to Allens Auto Trim with our Hondda VTX Trike 2 times…read more They are Very Personal, Easy Going, You don't feel like your in some kind of atuo mechanic rip off, Luke the mechanic does a great job and can be trusted. Thanks For All The Great Work! Lori Gaudette Buy Your Tickets Here www.BuyYourTicketsHere.com 603-624-1776

Best parts store around . Super good quality and service . Sales rep is the best . He also is a…read morepenguin trainer .

The customer service I receive here goes above and beyond! As a new employee in the automotive…read morefield I felt very out of my league and intimated with all the new terms and part names for cars. And of course being a female I already have a less than qualified opinion. But when I tell you the amount of patience, understanding and care I received each and every time I called is unbelievable! Jason is so reliable and efficient. Justin has become my best friend and goes above and beyond with every phone call. I learn something new with every order and I truly appreciate it! Great place! Great employees! Would highly recommend!

Fast and friendly service. Quality products at great prices!read more

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