Nobody extended any offer to help while I waited in line to return my core. Ended up going to a different auto zone for that. Couldn't even loan me a screwdriver for me to change light bulbs either. Worst auto zone experience here read more

Fred and Ty were amazing and helped so much. Easy and to the point and just good guys all over. This is the spot

The 2 young gentleman were incredible rude. Ordered a part online as it said it was in stock. Got to the store one employee sitting down eating wings in between customers l, other kid told us they didn't have it to go to a different location that was closed. Told us the other store had it and go there. We found another location that was open and was informed they couldn't cancel the original order. When we called the canal st location we were hung up on twice. The Boston street Lynn location is the place to go. read more

Thank you to the Store Manager Jesus F. at the Salem, MA location. I truly appreciate you going above and beyond even with me walking into your store 7 minutes prior to your store closing. To top it off you were nice enough to change my head light. Thank you! -Yuchana read more

This is a shout out to Ezra and Tyrei. It was all about the passengers side view mirror. They both worked so hard on phones checking with other suppliers, a local car dealership, and researching options on the internet to find help when they knew their store didn't have the part. I did not expect them to find what I needed elsewhere but they did. Most businesses would not extend that courtesy if there was nothing to be gained for them. Thank you, guys, you are the best! Sandra W. read more

The manager and the staff go above and beyond to support the customer. They helped us with a windshield wiper issues, and were friendly and quick to help. Highly recommend them. read more

Jillian was incredibly helpful! My boyfriend was buying new windshield wipers for his new car and she came out in the cold to help him replace them! She had also helped him find the right sizes inside the store. She was very friendly and professional. Great experience! read more

So this is not the type of establishment I frequent often. I know nothing about cars and how to fix them. I don't buy car cleaning stuff very often. But, after being stranded at the mall at 11:00 p.m. the night before because my car would not start, I needed a new battery. So I head down to Autozone. Immediately upon entering, I went up to the counter and asked the 15 year old cashier guy who was clearly standing around doing nothing if he could look up the exact battery I needed in his little computer system. Little did I know that I was asking this boy to perform brain surgery. It took him about 15 minutes just to figure out that he was entering information into the wrong fields and the young woman working with him had to come show him how to use the computer. There were 3 batteries to choose from. I told him what one I wanted, and when he went to fetch it for me, was looking at the wrong brand, wrong size, etc. He eventually found the right one, and I swiped the debit card and was on my way. A lot of customers that come to these places are people like me, who are car maintenance idiots. The last thing they should do is hire someone even dumber to work behind the counter, especially if they cannot even handle basic computer skills. This kid was definitely in some sort of "Zone" but it certainly wasn't "Autozone." Oh yea, I did give them 2 stars, only because they always have what you're looking for, even if it takes a while to find. read more

I always shop Autozone. I remember they were Autoshack, just bought from RadioShack. They have continually improved. My wife had been several times before me. And had great service. It is about relationships. This store is tops. I hope upper management allows Emil and Jesse to grow with the company. These two are excellent with working to achieve the customers goals even when the customer is not fully sure of the route needed to have a cost effective repair. I always go back to this AutoZone! read more

Went in for some antifreeze. "I'm not sure if we have that," she said. "let me google it on my phone."

Was looking for an item in the Danvers store and it had not been restocked. Asked a sales associate for help over there and he was less than helpful. Thankfully the Salem store had what I was looking for. They also seemed much more competent and accommodating. There were many boneheads working in Danvers, looking like they would rather smoke pot than help me. Thanks auto zone salem. read more

young girl working there today helped me out. I have a brand new car and know nothing about tire pressure. (LOL) anyway she was great..showed me which tire pressure gauge to get and showed me how to use it. very helpful !! read more

I'm not the type to write reviews and bash an establishment but this AutoZone really doesn't know what they are doing. I will not go there anymore one time I had car troubles and my father told me to ask them to put the computer to try and figure out the cause of the issue. They did this and told me I had to replace my spark plugs. After I bought the plugs from them I had someone install them for me and the problem was still there. I was fortunate enough to get a mechanic's number who was a family friend take a look and he fixed it right away. Most recently I had another issue with my vehicle. I stopped by and an employee took a look at my vehicle and told me it was my alternator after he swore to me he had owned the same vehicle and has taken it apart throughout the years. After I brought it to my mechanic it was actually my air compressor that needed to be replaced. My advice is that for parts they are always reliable but when it comes to big repairs and vehicle functioning they don't know what they are doing. read more

well i went in to get a battery i had a down day .... but i went in and was immediatly approached by 2 guys i think one was lewis and the other was pablo . they immeidatly helped by asking if they could help with anything . i told them i needed a battery while one was looking the other asked how my day was while they joked around with each other made me laugh which i needed then while he went and got the battery helped the first one also engaged in small talk also which was nice cause i always feel rushed in these places or i feel like they try to avoid me... but anyways my battery was installed in a matter of minutes . not only great service but i felt like they were there to make me feel better as bad as i felt that day the one with the glasses told me to call the store anytime i needed if i needed with anything else read more