Dependable and trustworthy local mechanic who comes to you! I've had multiple issues where I…read morecouldn't drive my car and he's saved the day!

Mike is a very honest mechanic. Hardworking and I'm keeping him as my mechanic now. Mike caught the…read moreright problem with wheel bearings. I could have easily gone off the road had I let my old mechanic work on my car. He explains what hes doing. My car had a rusted bolt and it looked like someone glued it on. He never gave up. Worked until he could loosen it. If your looking for a new mechanic, honest, hardworking Mikes Mechanics Roadside Service is the go to Guy. He is a mobile mechanic. I know once you have had him, you will continue to go to him. Thanks Mike for all you did. Mary Healey

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Mark did the job in a prompt & courteous manner. I like the fact that he checks over the whole car…read more& lets me know if anything else need attention. Highly recommended.

I have had some work done to my car here and haven't been happy with it. Oil Drain bolt was…read morestripped from an oil change. Im trying to do some work to my car on my own because it's expensive and I can't even get a ratchet on it. The bolt is pretty much completely rounded. Oil changes are simple, I've done them before and I'm not going to be going back to this place. If anyone can recommend a good garage please let me know.

when i had my old toyota i used to go to Chris all the time ,He worked around my work schedule…read more,very honest and professional,never had a complaint,the only reason i go to the dealership is i got the toyota care on my new car I will always use East Street auto if i need to Chris and his staff are friendly and does the job right and the stand by their work John L/Springfield mass

just moved to Wilbraham recently and needed to find an auto repair shop…read more a friend suggested Ken's so in the last two months I've brought my wife's and my car there for oil changes, brake work and tire sensor issues. each time they serviced the cars they got the car in at the time they scheduled, they kept me aware of how the repair was going and performed the repairs in a very professional manner for a fair price. the most recent visit was for what I thought was a faulty tire sensor, turned out to just need to be reset. they spent the time to schedule, analyze and fix the problem at no cost to me. the guys that work there are friendly, knowledgeable and helpful including the owner who is usually there working around the shop. the shop is well run with a vey spacious, clean and comfortable waiting area. anyone looking for an experienced, quality and reasonably priced repair shop I highly suggest you schedule your next repair with this shop, I'm confident you will not be disappointed. Very satisfied customer, K. LaFlamme

Very helpful. Promptly assisted with a dead battery problem and replaced it. The battery had to be…read moreordered, but despite me being a walk-in they got it all done within an hour (because of the battery delivery).

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

Do NOT come to Baldwin Auto. Ken is uncommunicative and straight up lies to his customers. Came in…read morefor motorcycle tire service and my bike was out for 16 days without him lying a finger on it - all the meanwhile spewing lies to me and telling me bike would be ready. Had to trailer my once rideable bike out of his shop. Be warned - this guy is not who you want fixing your vehicles.

I WAS a returning customer of Jay's Auto Body, I will no longer be bringing anything i own there,…read moreand I heavily recommend you avoid this place like the plague. My last vist was to get my side skirts installed, as well as some other small tweaks in bumper fitment, ect. I picked up the car 9am Wednesday July 23rd. Once getting to work around noon the sunlight was out and I was grabbing something from my trunk, I then saw multiple harsh scratches aswell as 2 cracks in my left tail light. I then texted over a photo to the shop and was immediately told it wasn't them and not their fault. After getting bombarded with texts and calls from the worker I got the owner's contact. He said he would look into it and apologized for the troubles. A few days later I had gotten a quote for replacing the lens and we got into contact again, the worker said he would give me $100, then later that day the owner called me and said he would give me $300 to go towards the replacement. I told him I would pick it up Wednesday July 30th. Wednesday July 30th I got up early on my one day off of work and went over to the shop with the tail light. The owner wasn't there, but the worker was. He then spent 20 minutes throwing out bs excuses and eventually said he cant take responsibility for it and refused to give me the money I was promised. I will never do buisness with that asshole ever again and I recommend you dont either if you care about your car and your money. He also didnt do a good job on the work. The job seems half done and parts feel off after he "anchored" them down. Charged a fortune too!

My headlights were in such bad shape that I had to use my fog lights in order to see at night. They…read moregot my headlights back to looking brand new, and I couldn't be happier! In the grand scheme of things I know this was a really small job, but I felt like they treated me as well as any other customer. I'll definitely head back to Jay's the next time I need work done.

These guys are always fast, friendly, and affordable! We've bought tires from them twice, and…read morelater, when one of those tires got punctured, they fixed it for free! They have never let us down, we'll buy our tires here from now on!

We experience a tire puncture and the guys at Tire Warehouse on Holyoke in Ludlow provided fast and…read morefriendly service. Exceptional job! Thank you!!!

I referred an elderly friend to this garage to get her car repaired. After repairing the car, the…read moremechanic took it for a test drive. He got into an accident, causing significant damage to the car. The garage is not taking any responsibility for the accident. Their insurance company is offering her book value for her car, which is over a thousand dollars less than it would cost to repair it, if it isn't totaled (I believe it is). They are expecting her to pay for the repairs. How is that right??? They had the accident!!! They at least owe her a reliable replacement vehicle. She lives on a limited income and cannot afford to repair or replace the car. Don't bring your car to this garage---you may get more (or less) than you bargained for.

From the owner: Our business takes quality and customer service seriously. As a NAPA AutoCare Center, we follow a…read morestrict Code of Ethics so customers will know up front what to expect. Call Today!

Was tired of my old auto place not giving me a bill for service, I know it's a good problem to…read morehave, and needed to get my car serviced for passing the CT admissions test. A good friend of the family recommended here and I always knew of the place and drove past it a zillion times but never had thought they would service any of my vehicles. As for my experience I guess I am just indifferent. I knew going in it was not going to be a fix in first try and out type of deal. Car has had some issues in the past with the check engine light and all that jazz. First trip was a cool $300 and change for replacing a part and labor. Light came back on within 40 miles and brought it back for another 9.5 hour service. All was well and was told it was driven every where except the highway, needless to say took it on the highway and yup, light came back on. It went back in and we replaced the first part, at no cost, that was aftermarket to a new part and next thing I know my car passed emissions test. Haven't fully took it all in yet, we'll see if the light pops back on or not.

This place saved the day for me BIG TIME! After weeks of frustration at a dealership i decided to…read moregive Spartan a try. I was literally at the point of dumping my 2021 Ram 1500. Within 3 hours the mechanic called me and correctly diagnosed the problem. The ASE certification means something and their ability to investigate and diagnose saved me from losing a lot of money on an expensive truck. From the owners to the mechanics, this place is the best and i will never take my families vehicles anyplace else. Thank you! -D. Morrison