Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

Beware of the upsell. I came in for an alignment today and was told that two of my ball joints were…read moredisastrously dysfunctional, and that they could not complete an alignment with the car in such a condition. Furthermore I was at risk of an imminent accident and failing inspection. Was given a quote of over $600 to fix. I decided to go get a second opinion. The Ball joints are fine, it turns out, and a successful alignment was completed elsewhere.

Well while visiting Springfield from Maine for a weekend event, we got a flat tire, one that could…read morenot be patched. So after a quick Google search we came to City Tire. We were pleasantly surprised, they were friendly, honest and the turn around had us out the door in just over an hour. They were very down to earth people, the owner was on site and when asked if we wanted the tire warranty he said oh never mind your not local, but did say if we had any ANY problems at all he would find a location, with cooper tires and make things right. Top notch customer service all around. No one plans to have to replace 4 tires (AWD) on a weekend trip but I guess if it does and your in Springfield, MA make City Tire your stop.

John is VERY knowledgeable on Land Rovers, I live in Houston, TX and he spent the time to help me…read moreeven though I could not bring my car to him because of the distance. I can't say enough good things about a person who would take the time to literally help a person for no other reason than to be a good person. I wish him the best! and I think that any person with a land rover problem who is close enough to his facility to bring their car there should. I only wish he was in Houston, TX

Seriously top-notch service and knowledge of import vehicles. I have a 1994 BMW and with a 22 yr…read moreold car, there are going to be some issues! She is a strong runner but there was an electrical issue going on in December and a few months prior. I took her to two different mechanics before I finally took it to Robison and they figured out the issue and fixed it within a day. The price originally quoted on the off chance it was something much worse did make me scared but I also understand I have an old BMM, and when things go out that need fixing, it's generally not cheap. Luckily, they found the issue and it was a minor one, and the price was much cheaper than quoted! (A LOT lower than what I got charged by a local plumber to snake my drain!!) Seriously, this is one of the most knowledgeable, friendly, fair and professional mechanics I have found. The guy is EXCELLENT at what je does. If you love your car and want fair pricing and good service, look no further than the guys at Robison.

One of my tires lost a few PSIs within a week of filling so I came in for a check in. I was able to…read morewalk in and within 20-30 minutes they found a nail in my tire and repaired it for 25$. Super quick and efficient with very reasonable pricing. Would definitely go back for other services!

The service at this Goodyear is definitely amazing! They have a knowledgeable mechanics who are not…read moreonly friendly but very honest! Jay is the best! He cares, and makes sure that you are not getting parts replaced that still have time to be replaced or if you have time to have maintenance to be done. My brakes were completely gone due to going to a shop that didn't do the work correctly 4 months ago. I also had a bad caliper which caused my brakes to work harder on one side than the other. I was scared to drive to work in Farmington, CT (45 mins away). I asked Jay if he could look at the radiator fluid because I had a flush done by JiiffyLube in East Longmeadow. He looked at it and informed me that the fluid had been flushed but not replaced (unbelievable). I would recommend having anyone you care about get their car maintenanced at this Goodyear because they are a great team, do not try to steer you in the wrong direction, and are affordable! This is a completely honest review, and I can't speak more highly of them! Thank you Jay and the team! You have a customer for life!

All I can say about all Faze is that they are outstanding. I've been having problems with my front…read moreend for sometime and I decided to take it to All Faze for the first time. The car is running almost like when it was new really really do appreciate Yo and her crew. very satisfied with their work.

Fixed on the first visit in. Kept you informed on what was wrong with the vehicle. Very freindly…read moreand answered all my questions. They back there work won't go anywhere else

Honest, family business with knowledgeable mechanics. Mainly I get my yearly inspection sticker and…read moreoil changes here but when my brakes needed repair I brought my car to this shop and have been very pleased with the results. Friendly and efficient front office. Chico is the best!

Best mechanic in the valley. Fast, Affordable and knows how to fix all of our vehicles and a great…read moreplace to renew emissions sticker.

My 2012 Lincoln with 162K miles runs like a new car thanks to Mike's Auto Repair. Great customer…read moreservice! - Charlie Sullivan

Mike's is great! Highly recommend. I brought a vehicle there for a pre-purchase inspection. Mike…read moreand his team were extremely professional looking over every aspect of the car and giving me a thorough assessment of the car health as it were. No stone unturned. There's a very nice waiting area and they also gave my 4 year old son snacks, a lollipop and a coloring book. Couldn't ask for more. We will definitely be going back :) If you're thinking about bringing your car here for any sort of service, stop thinking about it, just do it!

My Go To Place for my Mass State Inspections!…read more Friendly and respectful! Reasonable wait times!

They are fair and reliable! Always willing to help and offer suggestions. I've gotten my car…read moreinspected there several times and will keep going back!