The Hot Water Solutions staff just installed a Mitsubishi Heat Pump system for us. The service was…read moreexemplary; the sales rep was responsible and competent, and the install techs professional, clean, and thorough. They handled all the rebate paperwork as well. A five star recommendation.

We used HWS as part of a kitchen remodeling project. Our contractor asked us to use them. To put it…read morebluntly, working with HWS was the worst part of the project. Not only did HWS staff damage appliances and countertops, they created rework for other service providers. And, the owner wasn't nice about it. At all. Customers are afraid to talk to him. I haven't even gotten to the poor plumbing and electric provisioning. Our kitchen lights were inexplicably connected to our outdoor lights by HWS. When asked how to fix this, I was blown off.

I have been using Harris Plumbing for many years now, from installation of systems to service. We…read morehave been very happy with all the work they have done. They are professional and fair. Most of all, their office manager Ange is an absolute gem.

Do not use Harris Plumbing and Heating or its predecessor, RC Harris Plumbing and Heating…read more RC Harris had been my service provider since 2008. It was a good company but it has run into hard times over the last few years--litigation, dishonest practices, key employee losses and a transition from an experienced father (Rick) who is very ill to an incompetent and inexperienced son (Mike). Four years ago RC Harris installed two new Bosch boilers in my Amenia, NY house. Both failed this year beyond repair. Both were natural gas boilers that should have been converted to propane when installed. Bosch voided the five-year warranty due to RC Harris' improper installation and maintenance. RC Harris refused to accept responsibility leaving our family without hot water and heat for seven weeks this Fall. Cold well-water showers every day. They were entirely unsympathetic and unresponsive--a twelve year relationship and I could not even get a return phone call. They only quoted a full price ($16,600) to replace the system. Ultimately, I hired a new service provider who did the job for much less. Earlier this year, RC Harris gave me a quote to replace one of my hot water tanks. I asked them to install an additional tank. The final price for two new tanks was 3x the price quoted for one tank. And the plumbing of the installation was poorly done , e.g., new lines that just dead end. One of many experiences over the last few years that things had changed radically and a once reliable vendor could no longer be trusted. See attached photos for how they promoted by systems in their marketing yet totally walked away from a loyal customer who had spent thousands on them over 12 years when it became apparent that they had totally failed me. Hopefully, other customers will benefit from my experience by cutting their losses and switching to a trusted and reliable service provider for their heating, plumbing and air conditioning needs.

Always have had a positive experience with them. Water softner, water heater, Iron blocker, well…read morepump, holding tank, and RO system. I have been using them for over 10 years. Always have been a great result.

The folks from this group took on the installation of my whole home's plumbing needs. They…read moreoutfitted my new modular with plumbing, heating and central air. This was after the delivery was delayed by several months= a big rush to beat winter. These folks are solid and capable.

Over the holiday weekend, I had a leak from the valve behind the washing machine in my upstairs…read morelaundry room. I remembered that the man who installed the water pump for my well told me if I ever needed a plumber, Empire was the best. He was spot on. Dustin came yesterday morning soon after I spoke with Michelle in the office. He is an exceptional plumber and a nice guy. He assessed the situation, explained what had to be done, warned me that he might have to open the wall and started the project. I swear he was done in less than 20 minutes. He did not have to open the wall and placed a new valve on the pipe. It's perfect. I did laundry last night and it was a pleasure that everything was perfect. The charge was very fair and I will never call any other plumber. Thank you.

Dustin is awesome. He shows up on time, is thorough, calls if any issues and his work is spot on…read more Michelle in the office is also very responsive and works with you on billing. A+ team and service all around, I look forward to working with them in the future.

I have been a customer of Bradway Plumbing for 5 years. They installed a hot water heater for us,…read moreand have completed multiple plumbing jobs such as toilet installations, sink faucets, UV light systems, and more. This morning I called requesting help with our aging mini-split a/c system and was told they would no longer provide service to us as a result of an incident that occurred last Fall when driving past the owner's house. The workers they hired were installing electrical conduit and a box truck in front of us stopped before starting again. My wife and I, with our two dogs in the car, began to proceed. I assumed it was safe to proceed. The truck suddenly stopped and the reverse lights came on, so I blew my horn, knowing they could not see us behind them. Suddenly, the two workers startied screaming at me, cursing and calling me names and verbally abusing me for proceeding. My wife and I were very shaken up by this and called the local police to report this violent behavior. I am extremely upset as well as disappointed that this company would turn their back on me as a customer. The only reason I am giving them two stars is that we have always been satisfied with their work. Knowing that this is how they operate, I would never even want to use them again. They actually should get 0 stars for treating a customer in such a way. EDIT: to be clear, I never said the workers who verbally abused us were employees of Bradway Plumbing. But it is Bradway Plumbing who we just discovered will no longer do work for us. There is no misplaced blame, other than Robert now trying to blame me. I guess he thinks we should just accept being verbally assaulted and cursed at by the people he hired to work on his house? Maybe he should have spoken to the people he hired about the incident. Anyway, I am now fully aware of the type of business owner Robert Bradway is and will happily move on.

Was recommended to this company by a very trusted (5 star) contractor to address an emergency…read moresituation on a weekend day. Their response was almost immediate with technicians to address both a plumbing and heating emergency; a furnace failure which had resulted in a frozen pipe to burst causing catastrophic damage to our entire home. Within hours Mike had found and repaired the broken pipes and faucet and Josh had the Peerless furnace up and running allowing the Servpro team to start their remediation work. Thank you all on the Robert Bradway team for your excellent service!

Will is incredibly responsive and gets the job done. Has rescued our household many times when the…read morefurnace or plumbing has failed.

Great plumbing work and problem solving skills with installing new parts/fixtures or fixing…read moreexisting issues. Good consistant results of all work done with NO issues

Grateful to have found this company! The door lock on our…read morewashing machine broke. I called several other appliance repair companies who were unresponsive or had a three week wait for repair. Bill's Appliance was recommended. I called and received a call back right away with a scheduled repair date within days. True to their word, they arrived just as they arranged and our washer was back in working order, all for a reasonable price and expertly fixed. Couldn't recommend enough!

Such great service! Bill tried to talk me through fixing my refrigerator, saying he was going out…read moreof town for a few days. It quickly seemed like I needed a service visit. His helper, Mike came the next morning and accurately assessed the situation and bought me some time on an aging appliance. Both were extremely polite and professional, and dare I say, 'caring'? A real old-timey way of doing business. Greatly appreciated.

These folks are honestly terrific . They communicate and follow up better than anyone I've had so…read morefar .... I called about a problem with my hot water heater and they resolved it quickly and called me back to ensure all went well .... How great is that ... simple but rarely done other than a random request for an on line review ... no this was actual phone call to follow up ... I couple happier ... oh and this was for a hot water heater they installed which was also done quickly , professionally and on budget with exactly what I was quoted ... these folks are simply the best

I needed a new boiler, fast! I got four quotes and A&R was very competitive so I choose them. Glad…read moreI did as their work is exceptional. From removing the old 1960 boiler to putting in a state of the art 5 zone system with professionalism and class. I would recommend this team for any work you need. Plus they helped me get an energy rebate from Cen Hud!